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4.5 out of 5

"Great location and staff were lovely " More

By a verified traveller on Tue 11 Jan 2022

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Hotel Description

At Mercure Goulburn you'll be steps from Big Merino and 3.5 km (2.2 mi) from Goulburn Recreation Area. Highlights at this motel include in-room free WiFi, free Internet, and plasma TVs.

Digital TV, coffee/tea makers, and hair dryers are featured in all 74 soundproofed rooms. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Phones, irons/ironing boards, and desks are also available.

The restaurant, Edge Bar & Restaurant, serves international cuisine and is open for breakfast and dinner. For a drink, you can stop by the motel's own lounge bar. Business travelers can take advantage of a conference center and a business center. Added amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is available. There's also the convenience of free self parking.

With a stay at this 4.5-star Goulburn motel, you'll be 3.7 km (2.3 mi) from Belmore Park and 4 km (2.5 mi) from Goulburn Visitor Information Centre.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$136* Per night/room 19 Jan. - 20 Jan.

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Goulburn ratings based on 590 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Goulburn

Everyone (351) Couples (129) Family (95)
4 out of 5
Great location and staff were lovely

Posted by on 11 Jan. 2022

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5 out of 5
Great stay, highly recommended, clean comfy pillows and bed

Posted by on 10 Jan. 2022

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3 out of 5
The Mercure Goulburn provides clean and tidy accommodation however after driveing ca. 660 km it would have been nice to have a relaxing refreshment and dinner in the lounge. This was closed for our entire stay with an unacceptable excuse given to be the holiday season and staff unavailable. Not good enough for an international chain hotel that purports to support travellers.

Posted by on 7 Jan. 2022

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5 out of 5
Great service clean

Posted by on 3 Jan. 2022

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5 out of 5
Quiet, high quality bedding, excellent check in service, large room

Posted by on 1 Jan. 2022

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2 out of 5
Unfortunately, we experienced blocked toilet and uncomfortable bed. Very soft. Would not recommend

Posted by on 19 Dec. 2021

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4 out of 5
Room size generous, nice good quality mattresses to get a goods night sleep after driving all day. Only complaint was repeatedly having to show vaccination status, even though was shown on check in. We did not bring phones to breakfast, resulting in being turned away from breakfast even though we had paid for breakfast, and when I asked for a refund at check out, they said they could not offer that as all had been deducted on credit card already! Very bad service charging for something we did not receive. Shame on the service as otherwise the stay and facilities were great.

Posted by on 4 Nov. 2021

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2 out of 5
Front of house very difficult. I don't carry physical credit cards and the clerk would not accept an electronic version of any of my Credit Cards. No air-conditioning remote in the room, had to return to check-in to ask for a remote on a very cold night. Nice bed and pillows though and the heater was fantastic.

Posted by on 6 Oct. 2021

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5 out of 5
For the price the quality of the room and location is excellent. Also very quiet.

Posted by on 16 Jun. 2021

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5 out of 5
Was a great place to stay, very modern & clean

Posted by on 10 Jun. 2021

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. The eco-friendly Mercure Goulburn also features a garden, concierge services, and complimentary newspapers in the lobby. Self parking is free. This 4.5-star Goulburn motel is smoke free.

  • 1 floor
  • 74 guestrooms or units
  • Built in 1999
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Goulburn Station (3.8 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Mercure Goulburn offers 74 accommodations with minibars and coffee/tea makers. Beds feature premium bedding. Plasma televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Edge Bar & Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 20 for adults, AUD 5 and AUD 10 for children (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Trappers
  • Best Western Trappers Motor
  • Best Western Trappers Motor Goulburn
  • Best Western Trappers Motor Inn
  • Best Western Trappers Motor Inn Goulburn
  • Trappers Motor Inn
  • Mercure Goulburn Motel
  • Mercure Goulburn
  • Mercure Goulburn Motel
  • Mercure Goulburn Goulburn
  • Mercure Goulburn Motel Goulburn

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.