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4.5 out of 5

"Great service, we arrived late after a long day on the road. Manager waited for us to arrive and was super helpful with check in Gold star team! " More

By a verified traveller on Sat 06 Mar 2021

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Hotel Description

At Best Western Plus Goulburn you'll be within a 20-minute stroll of Belmore Park and Goulburn Visitor Information Centre. Highlights at this hotel include 2 bars/lounges, a restaurant, and a conference center.

TVs with digital channels are featured in all 57 individually furnished rooms, and you can enjoy free WiFi, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like microwaves and room service. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Phones, irons/ironing boards, and desks are also available.

The restaurant, Cascades Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. 4304 square feet (400 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

With a stay at this 4.5-star Goulburn hotel, you'll be 2.4 km (1.5 mi) from New South Wales Police College and 3.2 km (2 mi) from Rocky Hill War Memorial.

Superior Room, 1 King Bed, Non Smoking, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$147* Per night/room 5 Apr. - 6 Apr.

Executive Room, 1 King Bed, Jetted Tub, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Kitchenette, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Economy House, Multiple Beds, Non Smoking, Ground Floor

Bed Count 3 King Beds Maximum Occupancy 7 Max

Superior Apartment, Multiple Beds, Non Smoking, Balcony (1st Floor)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Superior Apartment, Multiple Beds, Non Smoking, Balcony (1st Floor)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Best Western Plus Goulburn ratings based on 546 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Goulburn

Everyone (267) Couples (142) Business (2) Family (132)
5 out of 5
Great service, we arrived late after a long day on the road. Manager waited for us to arrive and was super helpful with check in Gold star team!

Posted by on 6 Mar. 2021

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Comment from Hotel Management

7 Mar. 2021 by Team Best Western Plus Goulburn

thank you for your kind words

5 out of 5

Posted by on 20 Feb. 2021

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Comment from Hotel Management

2 Mar. 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021.

5 out of 5
Staff very obliging, will definitely go back. Was referred from a friend and will be doing the same

Posted by on 12 Feb. 2021

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Comment from Hotel Management

14 Feb. 2021 by Emma

Hi There. Thank you for staying with us in Goulburn. I am so pleased to hear you had an enjoyable stay. We hope to welcome you back sometime. All the best for 2021. Safe travels

2 out of 5

Posted by on 25 Jan. 2021

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Comment from Hotel Management

7 Feb. 2021 by Emma

Hi Karen. Thank you for staying with us in Goulburn. I am so sorry we did not meet your expectations. Please contact me at the property if you would like to discuss anything further. Wishing you all the best for 2021.

5 out of 5
Very nice room and friendly staff. Great breakfast.

Posted by , from Newcastle on 14 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by Emma

Hi Colin. Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021!

5 out of 5

Posted by on 2 Dec. 2020

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Comment from Hotel Management

3 Dec. 2020 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Merry Christmas

5 out of 5
Stayed in a spa room which had been renovated....large room and excellent bathroom. Good value for money! 👍😊

Posted by , from Thomastown on 1 Dec. 2020

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Comment from Hotel Management

1 Dec. 2020 by Vicki

Thank you for staying with us Chris. Merry Christmas

5 out of 5
Excellent value for money. Modern facilities. Overall very impressed

Posted by , from Sydney on 20 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by Emma

Hi Sarah. Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best & safe travels

4 out of 5
There was some confusion with the "Please make up my room/Do not disturb" sign as it was abnormally small and did not fit on the exterior door handle properly however one of the cleaners stayed back until we returned to check if we needed anything and provided a prompt service. The small signs should get replaced. There is no longer an onsite pool. The room service on the last day was underwhelming for the price.

Posted by , from Canberra on 22 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Emma

Hi Shell. My apologies for the sign confusion, i am pleased to hear it was sorted out for you. We are sad to see our pool go also but hope to see one back in the future. Please accept my apologies, we hope to welcome you back sometime to improve our services to you. Travel safe

5 out of 5
Terrific. Very nice and clean and comfortable accommodation. Handy to everything.

Posted by on 25 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Safe travels

About the Best Western Plus Goulburn

Location 77 Lagoon Street, Goulburn, NSW 2580

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4304 square feet (400 square meters) and includes a conference center. The business-friendly Best Western Plus Goulburn also features a terrace, complimentary newspapers in the lobby, and a fireplace in the lobby. This 4.5-star Goulburn hotel is smoke free.

  • 57 guestrooms or units
  • 2 levels
  • 5 buildings
  • 2 bars or lounges
  • 4304 sq ft of conference space
  • 400 sq m of conference space
  • Dining venue
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.)
  • Train station: Goulburn Station (1.7 km / 1.1 mi)

Room Amenities

Best Western Plus Goulburn offers 57 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Goulburn hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Unique furnishings
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Cascades Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Terrace Garden - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open select days.

Lobby Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 6:00 AM - 9:00 PM
  • Sunday - Sunday: 7:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property's front desk is open during the following times:

  • Monday - Saturday: 6:00 AM - 9:00 PM
  • Sunday - Sunday: 7:00 AM - 9:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This hotel will place an authorization for AUD 100 for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8.00 and AUD 34.0 for adults, AUD 8.00 and AUD 34.00 for children (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Centretown
  • BEST WESTERN Centretown Goulburn
  • BEST WESTERN Centretown Motel
  • BEST WESTERN Centretown Motel Goulburn
  • BEST WESTERN Goulburn
  • Centretown Goulburn
  • Goulburn BEST WESTERN
  • Best Western Goulburn Motel
  • Best Western Plus Goulburn Motel
  • Best Plus Goulburn Goulburn
  • Best Western Plus Goulburn Hotel
  • Best Western Plus Goulburn Goulburn
  • Best Western Plus Goulburn Hotel Goulburn

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.