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4.5 out of 5

"The room was lovely - everything you needed. Comfortable beds. " More

By a verified traveller on Mon 12 Jul 2021

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Hotel Description

At Best Western Plus Goulburn you'll be within a 20-minute stroll of Belmore Park and Goulburn Visitor Information Centre. Highlights at this hotel include 2 bars/lounges, a restaurant, and a conference center.

TVs with digital channels are featured in all 57 individually furnished rooms, and you can enjoy free WiFi, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like microwaves and room service. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Phones, irons/ironing boards, and desks are also available.

The restaurant, Cascades Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. 4304 square feet (400 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

With a stay at this 4.5-star Goulburn hotel, you'll be 2.4 km (1.5 mi) from New South Wales Police College and 3.2 km (2 mi) from Rocky Hill War Memorial.

Economy Room, 1 Queen Bed, Non Smoking, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$136* Per night/room 24 Oct. - 25 Oct.

Executive Room, 1 King Bed, Jetted Tub, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Kitchenette, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Economy House, Multiple Beds, Non Smoking, Ground Floor

Bed Count 3 King Beds Maximum Occupancy 7 Max

Superior Apartment, Multiple Beds, Non Smoking, Balcony (1st Floor)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Best Western Plus Goulburn ratings based on 558 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Goulburn

Everyone (269) Couples (147) Business (2) Family (135)
5 out of 5
The room was lovely - everything you needed. Comfortable beds.

Posted by on 12 Jul. 2021

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13 Jul. 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021

1 out of 5

Posted by on 3 Jul. 2021

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13 Jul. 2021 by Emma

Hi Anonymous. Thank you for staying with us in Goulburn. I apologise you did not enjoy your stay. If you would like to discuss anything further please please do so. All the best for 2021

4 out of 5
Clean and comfortable. Online it showed a pool and hot tub though I couldn't find it. Bed very comfy. Huge bathroom with spa.

Posted by on 28 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Vicki

Thank you for visiting. Stay safe.

3 out of 5
Big rooms,private courtyard a bonus,liked not walking out your door into the car park Had problems with the hot water system in our two rooms.

Posted by on 21 Jun. 2021

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21 Jun. 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021 & safe travels Emma Backhouse

5 out of 5
Convenient to central are of town. Very quiet.

Posted by on 15 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back again soon. All the best for 2021.

5 out of 5
Best Western Goulburn is the only hotel we stay it when in Goulburn. Staff are always welcoming and go out of their way, rooms are super clean and comfortable. A brilliant hotel all around

Posted by on 14 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back again soon. All the best for 2021.

4 out of 5
Nice and clean, very spacious

Posted by on 15 May 2021

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Comment from Hotel Management

17 May 2021 by Emma

Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021 & travel safe.

5 out of 5
Reception called 2 hours before our arrival to check on our arrival tine, check-in was fast and efficient, the room was well presented and stocked mini bar. Dinner restaurant menu was nice and food quality both dinner & breakfast was great.

Posted by on 29 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Emma

Hi. Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2021.

5 out of 5
Great room very clean. The parking space for the room was occupied when I reported it to reception the said just use another one but I ended up in the street about 100m from the room not good enough when you pay $240 per night for motel accomodation

Posted by on 11 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by Emma

Hi. Thank you for staying with us in Goulburn. Please accept my apologies for the guest who took your park. All the best for 2021.

5 out of 5
We stay overnight in this property when travelling from Melbourne and have never had any problems at all. It is also an ideal location

Posted by on 8 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Emma

Hi. Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Safe travels

About the Best Western Plus Goulburn

Location 77 Lagoon Street, Goulburn, NSW 2580

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4304 square feet (400 square meters) and includes a conference center. The business-friendly Best Western Plus Goulburn also features a terrace, complimentary newspapers in the lobby, and a fireplace in the lobby. This 4.5-star Goulburn hotel is smoke free.

  • 57 guestrooms or units
  • 2 levels
  • 5 buildings
  • 2 bars or lounges
  • 4304 sq ft of conference space
  • 400 sq m of conference space
  • Dining venue
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Goulburn Station (1.7 km / 1.1 mi)

Room Amenities

Best Western Plus Goulburn offers 57 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Goulburn hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Unique furnishings
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Cascades Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Terrace Garden - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open select days.

Lobby Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 6:00 AM - 9:00 PM
  • Sunday - Sunday: 7:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 6:00 AM - 9:00 PM
  • Sunday - Sunday: 7:00 AM - 9:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This hotel will place an authorization for AUD 100 for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8.00 and AUD 34.0 for adults, AUD 8.00 and AUD 34.00 for children (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Centretown
  • BEST WESTERN Centretown Goulburn
  • BEST WESTERN Centretown Motel
  • BEST WESTERN Centretown Motel Goulburn
  • BEST WESTERN Goulburn
  • Centretown Goulburn
  • Goulburn BEST WESTERN
  • Best Western Goulburn Motel
  • Best Western Plus Goulburn Motel
  • Best Plus Goulburn Goulburn
  • Best Western Plus Goulburn Hotel
  • Best Western Plus Goulburn Goulburn
  • Best Western Plus Goulburn Hotel Goulburn

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.