A day of pampering at Ubika Spa can include hot stone massages, beachside massages, body wraps, and body scrubs along with access to the spa tub. The restaurant, Embers Grill Restaurant, serves local cuisine and is open for lunch and dinner. Two Doctors Whiskey Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to horse riding/rentals. Business amenities include a conference center and a business center. Other amenities include a gym, a spa tub, and a sauna. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.
Places within a 15-minute drive of this 4-star Leura hotel include Three Sisters and Wentworth Falls Lake.
21 Sep. 2022 by Rory
Dear Scott,Thank you for taking the time to send through feedback on your stay. I am sorry for the issues that occurred. Rest assured we will be looking into these to see what improvements can be made.We hope we have the opportunity to welcome you again in the future.Kind Regards,Rory DouglasExecutive Assistant Manager
13 Sep. 2022 by Rory
Dear Tony,Thanks so much for the feedback. Some positives, and some areas for improvement, so thank you for giving us the specifics on each. We keep all guest feedback on file as a reference point for any planned improvements, to ensure we remain guest focused.Thank you again, and I hope to see you back soon.Kind Regards,Rory DouglasExecutive Assistant Manager
21 Sep. 2022 by Rory
Dear Erin,Thank you for taking the time to send through feedback on your stay. I am sorry for the issues that occurred. Rest assured we will be looking into these to see what improvements can be made.We hope we have the opportunity to welcome you again in the future.Kind Regards,Rory DouglasExecutive Assistant Manager
22 Jul. 2022 by The Fairmont Team
Dear Jenna Thank you for taking the time to comment on your recent stay with us. While we wish you had a better check in experience, it is feedback like this that we learn from and use to improve. At the Fairmont, we strive to provide a superior service experience for every guest; therefore, your comments are very important to us. Your feedback has been shared with our House Keeping Manager and team for review to prevent future occurrence. Please be assured this does not reflect our normal high level of service and attention to detail and for this I am truly sorry. Thank you for sharing your concerns. We hope to conti to welcome you back and are confident of providing the high standard of service we have become renown for from the moment of arrival. Best Regards
22 Jul. 2022 by The Fairmont Team
Dear Craig Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Staff training and development is our number one priority and an area that receives much time, effort and company resources. As a result of this focus, we usually receive accolades from our guests for the warm, friendly and professional service consistently found throughout the resort. It is very disappointing to us that this was not reflected in your case and we assure you it is certainly a rarity and once again apologise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
6 Jul. 2022 by Rory
Hi Shirley, Thanks so much for the great review! We'll pay special attention your allocation needs on the next trip. Hope to see you again soon. Kind Regards, Fairmont Resort Blue Mountains
6 Jul. 2022 by Rory
Hi Lisa, Thank you for taking the time to send through feedback on your recent stay. I am so sorry that we haven't met your expectations. I will be working closely with our Department Head team on your feedback to understand how these issues occurred and what we have done to remedy these. Please do reach out to me directly if you are traveling in the area again as we would love to welcome you back to improve upon this stay. Kind Regards, Rory Douglas Executive Assistant Manager
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. An outdoor pool, a spa tub, and a fitness center are also featured at the family-friendly Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. Free self parking is available. This 4-star Sydney hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel offers 224 accommodations with minibars and safes. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Embers Grill Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Two Doctors Whiskey Bar - This bar specializes in local cuisine and serves light fare only. Happy hour is offered. Open select days.
Jamisons Restaurant - Overlooking the garden, this buffet restaurant serves breakfast only. Open daily.
Misty's Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Leura Golf Club Bistro - Overlooking the golf course, this bistro serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
Room service (during limited hours) is available.
Special check-in instructions:
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.