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4.4 out of 5

"Central to everything like restaurants, shopping and beaches " More

By a verified traveller on Mon 31 Aug 2020

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Hotel Description

A luxury stay in the heart of Port Macquarie awaits you at Mercure Centro Port Macquarie. Within steps you'll find St Thomas Anglican Church and Port Macquarie Courthouse. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Flat-screen TVs with cable channels are featured in all 72 rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, free newspapers, hair dryers, and phones are available.

The restaurant, Restaurant Synergy, serves international cuisine and is open for breakfast and dinner. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Port Macquarie hotel include Port Macquarie Museum and Glasshouse Cultural Centre.

Superior Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mercure Centro Port Macquarie ratings based on 667 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Centro Port Macquarie

Everyone (315) Couples (249) Business (3) Family (92)
4 out of 5
Central to everything like restaurants, shopping and beaches

Posted by on 31 Aug. 2020

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5 out of 5
Excellent bar tender on the Saturday night From the margarita drinkers

Posted by on 27 Aug. 2020

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4 out of 5

Posted by on 22 Jul. 2020

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3 out of 5
breakfast service was slow tables never cleared and staff very incompetent to serve it

Posted by , from newcastle on 16 Jul. 2020

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4 out of 5
Location is great. Rooms are outdated and the beds are very uncomfortable

Posted by on 25 Jun. 2020

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4 out of 5
Nice overall feel. Did have a view of a carpark with the view of ocean in the background

Posted by on 22 Jun. 2020

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5 out of 5
Everything was great from check in to check out Staff are really friendly and the hotel is clean and lovely Great place to stay

Posted by on 21 Jun. 2020

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4 out of 5
We only stayed for the 1 night and we got no sleep. The air con kept cutting in and out and was very noisy. Went down for breakfast the next morning and they had run out of hot water to make the coffee.Ended up having breakfast elsewhere.

Posted by on 12 Jun. 2020

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5 out of 5
We had a wonderful stay at the Mercure. The staff were wonderful and very helpful and yhe breakfast was delicious.

Posted by , from Gosford on 9 Jun. 2020

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5 out of 5
We had an overnight stay at The Mercure Centro with our 2 children & it was such a great place...from the cleanliness of the room, the modern bathroom & the comfy bed. We had to check in 2.5hrs earlier then the 2pm check in time. The staff were so accommodating & understanding. The price of our room was very reasonable also. Would definitely stay again. This gets a 5 ⭐️ from us!!!!

Posted by , from Rural nsw on 16 Mar. 2020

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About the Mercure Centro Port Macquarie

Location 103 William Street, Port Macquarie, NSW 2444

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a picnic area are also featured at the luxury Mercure Centro Port Macquarie. For a fee, parking is available. This 4.5-star Port Macquarie hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Port Macquarie, NSW (PQQ) (5.7 km / 3.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Centro Port Macquarie offers 72 accommodations with minibars and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Restaurant Synergy - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 28.00 for adults and AUD 14.00 for children (approximately)
  • Self parking fee: AUD 10.00 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Centro Port Macquarie
  • Mercure Centro Port Macquarie Hotel
  • Mercure Centro Hotel
  • Mercure Centro Hotel Port Macquarie
  • Mercure Centro Port Macquarie
  • Mercure Port Macquarie
  • Port Macquarie Mercure
  • Mercure Centro Port Macquarie Hotel
  • Mercure Centro Port Macquarie Port Macquarie
  • Mercure Centro Port Macquarie Hotel Port Macquarie

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.