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4.5 out of 5

"I liked the location and the property was new and modern. I didn't like the fact I booked for a balcony and when I got there the balcony was enclosed ... " More

By a verified traveller on Tue 15 Sep 2020

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Hotel Description

At Mantra The Observatory you'll be within steps of Port Macquarie Astronomical Association Observatory and Town Beach. Highlights at this beach hotel include a restaurant, an indoor swimming pool, and free self parking.

You can enjoy free WiFi, balconies, and flat-screen TVs, featured in all 85 rooms. Hair dryers, irons/ironing boards, and designer toiletries are also available. Weekly housekeeping is available.

The seafood restaurant, Scampi's Seafood, is open for lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the spa tub and sauna. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities.

Sights within a 10-minute walk of this 3.5-star Port Macquarie hotel include Mid North Coast Maritime Museum and Oxley Beach.

1 Bedroom Courtyard View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Garden Terrace Apartment (Stair Access Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Penthouse

Bed Count 3 King Beds Maximum Occupancy 6 Max

2 Bedroom Park View apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mantra The Observatory ratings based on 434 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mantra The Observatory

Everyone (197) Couples (171) Family (65)
3 out of 5
I liked the location and the property was new and modern. I didn't like the fact I booked for a balcony and when I got there the balcony was enclosed and then when I asked for a change they did this only when I asked for a refund. The new room had an open balcony but it was shared with a barrier between the two properties

Posted by , from Sydney on 15 Sep. 2020

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5 out of 5
Great place to stay right on the beach and close to town.

Posted by , from Newcastle on 14 Sep. 2020

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3 out of 5
Bed was very comfortable, great ocean views, great shower. Room smelt of cigarettes on arrival, room badly needs a freshen up. Unfortunately at 2am someone above us was moving furniture and was very load in our room and woke my wife and I up.

Posted by , from Port Macquarie on 2 Aug. 2020

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5 out of 5
Have stayed here a few times and alway had a fabulous time. Always clean, great amenities and friendly staff

Posted by , from Sydney on 16 Jul. 2020

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4 out of 5

Posted by , from Sydney on 10 Jul. 2020

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4 out of 5

Posted by on 12 Jun. 2020

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5 out of 5
Proximity to beach and good walking distance to town and other beaches. Friendly staff. Well appointed and clean apartments.

Posted by on 4 Jun. 2020

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5 out of 5
Great location and very spacious. Friendly staff and great amenities.

Posted by on 16 Mar. 2020

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2 out of 5
The property was across from the beach - gorgeous. Unfortunately the 2 bedroom unit did not have aircon in the bedrooms. As it was quite hot we opened the sliding doors - only to be eaten alive by mosquitos. The aircon in the lounge did not cool the bedrooms. The main bed needed replacing and it sloped towards the bedhead. Horrid The shower had mold growing on the grount - needed Domestos. The lifts are a nightmare, as they are extremely small and you need them to reach the car park - when many people are wanting them. There are not enough lifts. The pool looks gorgeous in the photos but is poking and hot inside - daughter found wound coverings in the water ewwww..... Will not stay here again!

Posted by , from Medowie on 3 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Amy

Thank you for taking the time to provide feedback on your recent stay. I am sorry you were disappointed with some aspects of your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have passed along your feedback to our housekeeping manager so that she can address these issues with her team members. I hope that you enjoyed the rest of your time in Port Macquarie.

4 out of 5
I liked the beach view. Rooms were spacious. Parking was easy and free. Indoor pool is very nice

Posted by on 27 Feb. 2020

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Property Features

Mantra The Observatory offers its guests an indoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra The Observatory. Free self parking is available. This 3.5-star Port Macquarie hotel is smoke free.

  • 85 guestrooms or units
  • 7 levels
  • 3 buildings
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra The Observatory offers 85 accommodations with designer toiletries and hair dryers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms. This Port Macquarie hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

  • Private balcony
  • Flat-screen television
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Scampi's Seafood - This seafood restaurant serves lunch and dinner.

Milkbar Town Beach - This café serves breakfast only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 7 PM
  • Saturday - Sunday: 8 AM - 7 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 7 PM
  • Saturday - Sunday: 8 AM - 7 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Observatory Hotel
  • Observatory Hotel Port Macquarie
  • Observatory Port Macquarie
  • Observatory Resort Port Macquarie
  • The Observatory Hotel Port Macquarie
  • Observatory Aparthotel Port Macquarie
  • Observatory Aparthotel
  • Mantra Observatory Hotel Port Macquarie
  • Mantra Observatory Hotel
  • Mantra Observatory Port Macquarie
  • Mantra Observatory
  • Mantra Observatory Aparthotel Port Macquarie
  • Mantra Observatory Aparthotel
  • Mantra The Observatory Hotel
  • Mantra The Observatory Port Macquarie
  • Mantra The Observatory Hotel Port Macquarie

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.