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4.3 out of 5

"Close to the marina. My room had water views. Room service meal was served in a cardboard box like a cheap take away. Food was still great but not ... " More

By a verified traveller on Tue 02 Nov 2021

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Hotel Description

Sails Port Macquarie - By Rydges places you steps from Woregore Nature Reserve and within a 20-minute stroll of Glasshouse Cultural Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy LCD TVs with cable channels, and all 92 rooms feature free WiFi, ceiling fans, and safes. Dining in is an option with room service, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, The Boathouse, serves fusion cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub along with access to kayaking and rowing/canoeing. Other amenities include free WiFi in public areas and a conference center. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free RV/bus/truck parking.

With a stay at this 4-star Port Macquarie hotel, you'll be 8.7 km (5.4 mi) from Lighthouse Beach.

Standard King Room, No Balcony or View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$266* Per night/room 12 Dec. - 13 Dec.

Superior Standard Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Water View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Garden View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Water View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sails Port Macquarie - By Rydges ratings based on 503 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sails Port Macquarie - By Rydges

Everyone (257) Couples (131) Business (3) Family (103)
2 out of 5
Rooms basic and outdated,

Posted by on 4 Nov. 2021

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Comment from Hotel Management

5 Nov. 2021 by Kaitlyn Smith - Reservations Agent

Thank you for taking the time to review your recent stay. I have passed your feedback onto our management team to note.

4 out of 5
Close to the marina. My room had water views. Room service meal was served in a cardboard box like a cheap take away. Food was still great but not the presentation I would expect from this hotel

Posted by on 2 Nov. 2021

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Comment from Hotel Management

3 Nov. 2021 by Kaitlyn Smith - Reservations Agent

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your stay. I have passed your feedback regarding the presentation of food from room service to our Food and Beverage Manager. We hope to welcome you back again in the future.

3 out of 5
i have stayed at sails on and off for 13 years. i’m not sure sure who is doing their styling but there was no feeling in the room. we had 2 large coffee cups. no saucers and 1 tea spoon. one of the powerpoints next to the bed didn’t work and the lampshade was broken. they have music playing in the waiting area but it’s so loud i could hear it in my room, it drove me mental. the shower head was a run of the mill one attached to the wall and there were no towel rails. the bed was super comfy and it was clean.

Posted by on 25 Oct. 2021

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Comment from Hotel Management

26 Oct. 2021 by Christo

Hi Helen, Thank you for your feedback, I hope to implement those changes to the room so that as a regular customer you will see a positive change here at the hotel. We look forward to having you again, Kind Regards. Christopher, Front Office Manager.

5 out of 5
The staff were absolutely phenomenal to deal with and the room was modern and clean

Posted by on 15 Sep. 2021

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Comment from Hotel Management

22 Sep. 2021 by Kaitlyn Smith - Reservation Agent

Thank you for your lovely review. We are so pleased that you had an enjoyable stay and hope to welcome you back again soon.

5 out of 5
Clean and comfortable. Staff were very helpful and nice.

Posted by on 28 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Kaitlyn - Reservation Agent

thank you for posting a lovely review. It is great to hear you had an enjoyable stay. We hope to welcome you back again soon

1 out of 5
Noise was appalling. Sleep disrupted by music from a nearby bar and a family next door running amok that was not dealt with by staff

Posted by on 27 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Christo

Thank you for your feedback. We are working on improving our policies to mitigate noise. Kind regards, Christopher Front Office Supervisor.

5 out of 5

Posted by on 25 Jun. 2021

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Comment from Hotel Management

5 Jul. 2021 by Kaitlyn - Reservation Agent

Thank you for the great review. We're pleased you enjoyed your stay at Sails. We look forward to welcoming you back soon!

5 out of 5

Posted by on 23 Jun. 2021

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Comment from Hotel Management

5 Jul. 2021 by Kaitlyn - Reservation Agent

Thank you for the 5 star review! We hope to welcome you back soon.

5 out of 5
We loved everything about our stay. The rooms are excellent

Posted by on 15 Jun. 2021

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Comment from Hotel Management

16 Jun. 2021 by Skyla Kettles - Guest Service Agent

Thank you for your lovely review. We are glad to hear you enjoyed your stay. Best Regards

5 out of 5
Very impressed with sails and will be returning

Posted by on 14 Jun. 2021

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Comment from Hotel Management

16 Jun. 2021 by Skyla Kettles - Guest Service Agent

Thank you for your kind review! We look forward to welcoming you on your return, until then safe travels. Kind regards

About the Sails Port Macquarie - By Rydges

Location 20 Park Street, Port Macquarie, NSW 2444

Property Features

Sails Port Macquarie - By Rydges offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sails Port Macquarie - By Rydges. Limited free parking is available on a first-come, first-served basis. This 4-star Port Macquarie hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sails Port Macquarie - By Rydges offers 92 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Boathouse - Overlooking the ocean, this restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 16 and AUD 32 for adults, AUD 11 and AUD 16 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Port Macquarie Resort
  • Rydges Port Macquarie Sails
  • Rydges Sails Port Macquarie
  • Rydges Sails Resort Port Macquarie
  • Sails Port Macquarie By Rydges
  • Sails Resort Port Macquarie
  • Sails Resort Port Macquarie Rydges
  • Sails Resort Rydges
  • Sails Port Macquarie - By Rydges Hotel
  • Sails Rydges Port Macquarie
  • Quality Resort Sails Hotel Port Macquarie
  • Sails Port Macquarie - By Rydges Port Macquarie
  • Sails Port Macquarie - By Rydges Hotel Port Macquarie

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.