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4.4 out of 5

"Lovely setting. Swimming is amazing. The food is excellent. Very disappointed by the service staff. In face we were insulted a number of times by the ... " More

By a verified traveller on Tue 12 Jan 2021

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Hotel Description

Sails Port Macquarie - By Rydges places you steps from Woregore Nature Reserve and within a 20-minute stroll of Mid North Coast Maritime Museum Pilot Boat Shed. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy LCD TVs with cable channels, and all 92 rooms feature free WiFi, ceiling fans, and safes. Dining in is an option with room service, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, The Boathouse, serves fusion cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the spa tub along with access to kayaking and rowing/canoeing. Other amenities include free WiFi in public areas and a conference center. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free RV/bus/truck parking.

Places within a 30-minute walk of this 4-star Port Macquarie hotel include St Thomas Anglican Church and Kooloonbung Creek Nature Park.

Standard King Room, No Balcony or View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$317* Per night/room 16 Feb. - 17 Feb.

Superior Standard Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Water View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, No Balcony or View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Garden View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sails Port Macquarie - By Rydges ratings based on 536 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sails Port Macquarie - By Rydges

Everyone (268) Couples (150) Business (3) Family (112)
3 out of 5
Lovely setting. Swimming is amazing. The food is excellent. Very disappointed by the service staff. In face we were insulted a number of times by the staff. There is much room for hospitality training.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

13 Jan. 2021 by Christo

Thank you for your feedback. We pride ourselves on our customer service. I will endeavor to make sure this is amended. Kind Regards, Christopher, Front Office Supervisor

4 out of 5

Posted by on 4 Jan. 2021

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Comment from Hotel Management

5 Jan. 2021 by Kaitlyn - Reservation Agent

Thank you for taking the time to review our facilities.

2 out of 5
Rome service non existent ( we ordered food, 1 1/2 hours later I rang to cancel ), making up the room the next day ( we stayed three nights ) was poor. Staff leading up to the booking weren’t overly helpful.. I had to ring to confirm the booking. Very disappointed

Posted by , from Shellharbour on 2 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Christo

Hi Naomi, thank you for your feedback. We will endeavor to amend our service and facilities to ensure the improvement of our customer service. Kind Regards, Christopher, Front Office Supervisor

4 out of 5
The property is a good one but let down by its hospitality staff on a number of occasions. Poor knowledge of what was available and a apathy towards the guests was a real concern. Five star prices charged but service struggled to reach a ordinary cafe standard. Very disappointing.

Posted by on 28 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Kaitlyn - Reservation Agent

Thank you for taking the time to provide feedback in regards to your recent experience in the Boathouse. With respect to the dining, we pride ourselves on providing friendly but professional service and never like to fall short. So we appreciate your review as it gives us the opportunity to improve. I've passed your valued feedback on to our Food and Beverage Manager to look into further.

5 out of 5
So love staying at Sails, stayed many times and will continue to stay in the future. Just need some more sunshine so I can really enjoy lounging in the pool area

Posted by on 18 Dec. 2020

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Comment from Hotel Management

24 Dec. 2020 by Kaitlyn - Reservation Agent

Thank you for your lovely review. We are so thrilled to hear you have had many enjoyable experiences at Sails. We look forward to welcoming you back in the future to enjoy some sunshine by the Pool side. thank you for choosing Sails!

4 out of 5
Room service dinner came in a box with wooden cutlery, no plate or decent cutlery.

Posted by on 4 Dec. 2020

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Comment from Hotel Management

5 Dec. 2020 by Nathan | Duty Manager

Hi Trish, thanks for your feedback. The hotel is doing its best to ensure we maintain a COVID-Safe environment but understand this can be frustrating when dining in the room. We look forward to welcoming you back when you're next in town.

5 out of 5
Staff went out of their way to accommodate my upgrade request for 2 of the 3 nights and shift the luggage between the rooms for us.

Posted by , from Tweed Heads on 27 Nov. 2020

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Comment from Hotel Management

28 Nov. 2020 by Christo

Hi Harry, thank you for the wonderful view, we look forward to seeing you again. Kind Regards, Christo Front Office Supervisor.

4 out of 5
Very comfy bed, clean, upgrade on arrival. Staff were friendly and hotel was lovely.

Posted by , from Canberra on 22 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Christo

Hi Sarah, Thank you for your feedback. We look forward to seeing you again. Christo, Front Office Supervisor

4 out of 5

Posted by on 7 Nov. 2020

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Comment from Hotel Management

8 Nov. 2020 by Christo

Thank you for your feedback. Kind Regards, Chris

3 out of 5
Good location, they try pretty hard. There is clearly some miscommunication happening. Our checkin took quite some time whilst they dealt with someone who booked over the phone and they could not find their booking. Seemed odd at the time until we went to dinner at the first night at the restaurant for a special occasion. when booking I spoke at length about the dinner and they said they would do something special. I don't consider sitting us in the hotel foyer special when there is beautiful views of the river. The room also smelt like an old motel room. I understand considerable cleaning has to be undertaken at the moment, but having the rooms smell nice upon arrival makes a huge difference to the initial feeling about the place.

Posted by , from Sydney on 1 Nov. 2020

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Comment from Hotel Management

4 Nov. 2020 by Christo

Thankyou for your feedback Richard, we appreciate your honesty and will follow up with those points. Kind Regards, Christo, Front Office Supervisor

About the Sails Port Macquarie - By Rydges

Location 20 Park Street, Port Macquarie, NSW 2444

Property Features

Sails Port Macquarie - By Rydges offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sails Port Macquarie - By Rydges. Limited free parking is available on a first-come, first-served basis. This 4-star Port Macquarie hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Port Macquarie, NSW (PQQ) (5 km / 3.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sails Port Macquarie - By Rydges offers 92 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Boathouse - Overlooking the ocean, this restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 16 and AUD 32 for adults, AUD 11 and AUD 16 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Port Macquarie Resort
  • Rydges Port Macquarie Sails
  • Rydges Sails Port Macquarie
  • Rydges Sails Resort Port Macquarie
  • Sails Port Macquarie By Rydges
  • Sails Resort Port Macquarie
  • Sails Resort Port Macquarie Rydges
  • Sails Resort Rydges
  • Sails Port Macquarie - By Rydges Hotel
  • Sails Rydges Port Macquarie
  • Quality Resort Sails Hotel Port Macquarie
  • Sails Port Macquarie - By Rydges Port Macquarie
  • Sails Port Macquarie - By Rydges Hotel Port Macquarie

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.