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Oaks Cypress Lakes Resort

4-star property
15 Thompsons Road, Pokolbin, NSW 1800 796 370
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4.3 out of 5
Excellent!
See all 1,036 Wotif Reviews

"Poorly maintained overpriced understaffed complaints made management never even responded in any form " More

By a verified traveller on Sat 23 Jan 2021

Points Of Interest

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Hotel Description

A romantic stay in Pokolbin awaits you at Oaks Cypress Lakes Resort. Within just a 15-minute stroll, you'll find Cypress Lakes Golf and Country Club and Brokenwood Wines. Highlights at this aparthotel include 2 restaurants, 3 outdoor swimming pools, and a golf course.

You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, a balcony, and a living room. A refrigerator and a microwave make in-room dining convenient. A dining area, a ceiling fan, and a safe are also available.

The bistro, Cypress Lakes Bistro & Ba, is open for breakfast, lunch, and dinner. The aparthotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center, spa tub, seasonal outdoor swimming pool, and pool loungers. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM.

Sights within a 20-minute walk of this 4-star Pokolbin aparthotel include Tempus Two Winery and Roche Estate.

One Bedroom Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$186* Per night/room 7 Feb. - 8 Feb.

2 Bedroom Premier Villa (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Villa - Breakfast for 2

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Villa - Breakfast for 4

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Villa - Breakfast for 4 (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

3 Bedroom Villa - Breakfast for 6 (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 7 Max

Oaks Cypress Lakes Resort ratings based on 1,036 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Cypress Lakes Resort

Everyone (428) Couples (305) Family (288) Other (1)
3 out of 5
Poorly maintained overpriced understaffed complaints made management never even responded in any form

Posted by , from Sydney on 23 Jan. 2021

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4 out of 5
Resort has great facilities and spacious and comfortable accommodation. It is well location and in a scenic setting. The only complain was the walk to the pool was quite far from the room.

Posted by on 15 Jan. 2021

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3 out of 5

Posted by on 3 Jan. 2021

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2 out of 5

Posted by on 28 Dec. 2020

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5 out of 5
The room was spacious and clean, staff at checkin were courteous and efficient. The staff at the breakfast bar were helpful. Only downside was the showers in the room were a little inconsistent with heat.

Posted by , from Sydney on 13 Dec. 2020

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3 out of 5
The rooms at the property are very run down and need a revamp. We had broken furniture and the room could have really done with a good clean of the downstairs area.

Posted by , from Huntervally on 7 Dec. 2020

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5 out of 5

Posted by on 25 Nov. 2020

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1 out of 5
Dirty room with semen on bedhead... dont stay here!

Posted by , from Sydney on 3 Nov. 2020

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5 out of 5

Posted by on 1 Nov. 2020

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3 out of 5

Posted by on 27 Oct. 2020

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About the Oaks Cypress Lakes Resort

Location 15 Thompsons Road, Pokolbin, NSW 2320

Renovations + Closures

The following facilities will be closed during September, April, May, June, July, and August:

  • Golf course

Property Features

Oaks Cypress Lakes Resort offers its guests a golf course, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Oaks Cypress Lakes Resort. This 4-star Pokolbin aparthotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (68.6 km / 42.6 mi)

Room Amenities

Oaks Cypress Lakes Resort offers 138 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. This Pokolbin aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Cypress Lakes Bistro & Ba - Overlooking the golf course, this bistro serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Lakes Pokolbin
  • Cypress Lakes Resort Pokolbin
  • Cypress Lakes Hotel Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Cypress Lake Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes
  • Cypress Lakes Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Oaks Cypress Lakes Resort Aparthotel
  • Oaks Cypress Lakes Resort Aparthotel Pokolbin

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.