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Oaks Cypress Lakes Resort

4-star property
15 Thompsons Road, Pokolbin, NSW 1800 796 370
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4.3 out of 5
Very good!
See all 1,066 wotif Reviews

"The resort is located close to the Hunter Valley Gardens and Zoo and has parking. Package included buffet breakfast which was nice. Advertised to incl ... " More

By a verified traveller on Fri 30 Dec 2022

Points Of Interest

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Hotel Description

At Oaks Cypress Lakes Resort you'll be within just a 15-minute stroll of Cypress Lakes Golf and Country Club and Brokenwood Wines. Highlights at this aparthotel include 2 restaurants, 3 outdoor swimming pools, and a golf course.

You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, a balcony, and a dining area. A refrigerator and a microwave make in-room dining convenient. A sitting area, a ceiling fan, and a safe are also available. Housekeeping is available on request.

The bistro, Cypress Lakes Bistro & Ba, is open for breakfast, lunch, and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, spa tub, seasonal outdoor swimming pool, and pool loungers. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Pokolbin aparthotel include Tempus Two Winery and Roche Estate.

One Bedroom Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$224* Per night/room 26 Feb. - 27 Feb.

2 Bedroom Premier Villa (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Villa, 3 Bedrooms (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 7 Max

1 Bedroom Suite - Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Premier Villa (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Villa

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Cypress Lakes Resort ratings based on 1,066 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Cypress Lakes Resort

Everyone (431) Couples (309) Family (297) Other (1)
3 out of 5
The resort is located close to the Hunter Valley Gardens and Zoo and has parking. Package included buffet breakfast which was nice. Advertised to include wifi but ours did not work and we were told we could have a dongle but had to wait for others to check theirs out first so didn’t have wifi on the first day/night. Also our safe was broken and was advised a technician would come out but nobody came out.

Posted by on 30 Dec. 2022

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5 out of 5
The staff were excellent. Happy to help with anything we needed. The shuttle service was great too. I would stay here again whenever I’m in the region

Posted by on 30 Nov. 2022

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5 out of 5
Staff friendly great service awesome facilities good bar and bistro easy parking

Posted by on 10 Nov. 2022

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2 out of 5
Poor hygiene, mould in bathroom, dirty chairs, glasswear with lipstick and fingerprints left in cupboards. External lights not working so safety hazard at night. Internal phone system out after storms months back but no communication on this when checking in. Will not stay here ever again.

Posted by on 24 Oct. 2022

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3 out of 5
Good location and scenic views, actual 2 bedroom villa needed a re furbishment, very old carpet, curtains and furniture, balcony doors wouldn’t close properly.

Posted by on 19 Sep. 2022

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5 out of 5
Property was good

Posted by on 19 Sep. 2022

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4 out of 5
Central to where we needed to be.

Posted by on 18 Sep. 2022

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5 out of 5
Well placed in the middle of the hunter with lots to see and do nearby

Posted by on 31 Aug. 2022

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5 out of 5
Truly resort style living with beautiful surroundings..felt comfortable and relaxed

Posted by on 16 Aug. 2022

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5 out of 5
We had a great time at the resort and the surrounding area 👍👍

Posted by on 7 Aug. 2022

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About the Oaks Cypress Lakes Resort

Location 15 Thompsons Road, Pokolbin, NSW 2320

Renovations + Closures

The following facilities will be closed during September, April, May, June, July, and August:

  • Golf course

Property Features

Oaks Cypress Lakes Resort offers its guests a golf course, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Oaks Cypress Lakes Resort. Free self parking is available. This 4-star Pokolbin aparthotel is smoke free.

  • 120 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Oaks Cypress Lakes Resort offers 120 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate dining areas. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Cypress Lakes Bistro & Ba - Overlooking the golf course, this bistro serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Lakes Pokolbin
  • Cypress Lakes Resort Pokolbin
  • Cypress Lakes Hotel Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Cypress Lake Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes
  • Cypress Lakes Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Oaks Cypress Lakes Resort Aparthotel
  • Oaks Cypress Lakes Resort Aparthotel Pokolbin

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.