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Oaks Cypress Lakes Resort

4-star property
15 Thompsons Road, Pokolbin, NSW 1800 796 370
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4.3 out of 5
Very good!
See all 1,049 wotif Reviews

"The stay was very relaxing and the scenery was just brilliant " More

By a verified traveller on Wed 06 Apr 2022

Points Of Interest

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Hotel Description

At Oaks Cypress Lakes Resort you'll be within just a 15-minute stroll of Cypress Lakes Golf and Country Club and Brokenwood Wines. Highlights at this aparthotel include 2 restaurants, 3 outdoor swimming pools, and a golf course.

You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, a balcony, and a living room. A refrigerator and a microwave make in-room dining convenient. A dining area, a ceiling fan, and a safe are also available.

The bistro, Cypress Lakes Bistro & Ba, is open for breakfast, lunch, and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, spa tub, seasonal outdoor swimming pool, and pool loungers. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Pokolbin aparthotel include Tempus Two Winery and Roche Estate.

One Bedroom Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$209* Per night/room 13 Jun. - 14 Jun.

2 Bedroom Premier Villa (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Villa - Breakfast for 2

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Villa - Breakfast for 4

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Villa - Breakfast for 4 (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

3 Bedroom Villa - Breakfast for 6 (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 7 Max

Oaks Cypress Lakes Resort ratings based on 1,049 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Cypress Lakes Resort

Everyone (427) Couples (303) Family (294) Other (1)
2 out of 5
Very poor

Posted by on 28 Apr. 2022

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5 out of 5

Posted by on 7 Apr. 2022

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5 out of 5
The stay was very relaxing and the scenery was just brilliant

Posted by on 6 Apr. 2022

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5 out of 5
Friendly , efficient staff (Beth) from moment of walking through front door, rooms great, oak and vine restaurant outstanding, great place to stay

Posted by on 10 Mar. 2022

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5 out of 5
It was very easy to book and good location. Plenty of available rooms. Site facilities are very good also

Posted by on 1 Mar. 2022

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5 out of 5
Reception staff were a standout…. Very helpful and friendly

Posted by on 16 Feb. 2022

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3 out of 5
Stayed for a total of 6 nights & was disappointed to see that we were only entitled to a light housekeeping service daily (make bed, take rubbish & replace towels) given the amount we paid per night for the property. The balcony was filthy on arrival due to heavy foliage & we had to arrange for housekeeping to clean. It was not touched for the remainder of our stay. The breakfast buffet was not worth the inclusion. Staff approachability was hit & miss. We had a leaking air conditioner which the staff were in no hurry to fix. Mould in grouting throughout the bathroom. Will not stay again & would not recommend for a long stay.

Posted by on 16 Feb. 2022

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4 out of 5
Still a nice place to stay and have a round of golf. It is starting to get old and is looking a little tired. Great pool area and consistent quality food on offer. The golf course needs some work, with most of the cart tracks needing resurfacing. The course itself is nice. Not sure we'd come back again but we enjoyed our stay.

Posted by on 30 Jan. 2022

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4 out of 5
Th beds were comfortable and had everything needed. The breakfast was amazing and the grounds were beautiful. Our room was dusty and the bathroom was not very clean.

Posted by on 30 Jan. 2022

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2 out of 5
The resort is terribly run down! The service from staff at the reception and bistro and bar so disappointing! From the moment we arrived at reception to check in the staff were extremely rude… then the bar and bistro staff even worse! Couldn’t believe it! Whilst we understand the staff shortages with the pandemic it is not ok to not be friendly and kind. The staff were incredibly rude and unhelpful the entire stay! Breakfast area was so filthy! It doesn’t take much to present a neat and clean area for a buffet. Clean the walls behind the fruit area to start! We ate dinner in the bistro twice and was below average. Even had the chef deliver our meals on the first night (who was actually the nicest staff member we encountered so we’re grateful for him) received stone cold mash with our steaks. It wasn’t great! The rooms are below average, cob webs everywhere inside and out. The showers were dirty with mould growing in areas. Outdated rooms which is fine but just felt dirty. I think if the staff were friendly I would have dismissed the state of the property however felt compelled to write this as whilst the hotel sector has been hit hard it’s the simple things that makes someone’s experience so much more memorable and there are many things that the resort need to address in order to have a good product and to get people to come back!! Your people and simple things like cleaning that don’t cost a lot of money will turn this place around!

Posted by on 27 Jan. 2022

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About the Oaks Cypress Lakes Resort

Location 15 Thompsons Road, Pokolbin, NSW 2320

Renovations + Closures

The following facilities will be closed during September, April, May, June, July, and August:

  • Golf course

Property Features

Oaks Cypress Lakes Resort offers its guests a golf course, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Oaks Cypress Lakes Resort. Free self parking is available. This 4-star Pokolbin aparthotel is smoke free.

  • 120 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Oaks Cypress Lakes Resort offers 120 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Cypress Lakes Bistro & Ba - Overlooking the golf course, this bistro serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Lakes Pokolbin
  • Cypress Lakes Resort Pokolbin
  • Cypress Lakes Hotel Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Cypress Lake Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes
  • Cypress Lakes Resort
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes Resort Pokolbin
  • Oaks Cypress Lakes Resort Aparthotel
  • Oaks Cypress Lakes Resort Aparthotel Pokolbin

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.