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4.5 out of 5

"The pool could be cleaner as well as inside property Also ensuring that staff has property knowledge of wearing 😷 Monitoring of pool from time to ti ... " More

By a verified traveller on Mon 21 Sep 2020

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Hotel Description

A luxury stay in Magenta Shores awaits you at Pullman Magenta Shores Resort. Within steps you'll find Wyrrabalong National Park and North Entrance Beach within a 10-minute stroll. Highlights at this beach hotel include 2 outdoor swimming pools, a full-service spa, and a golf course.

LCD TVs with satellite channels are featured in all 62 rooms, and you can enjoy balconies or patios, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Safes, hair dryers, and phones are also available. Housekeeping is available on request.

A relaxing day at Vie Spa can include deep-tissue massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Barretts Restaurant, is open for breakfast, lunch, and dinner. Shallows Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 2 outdoor tennis courts, indoor swimming pool and fitness center plus access to golf lessons. 3574 square feet (332 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning full breakfast is served between 7 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 30-minute drive of this 5-star Magenta Shores hotel, attractions include Lake Macquarie and Terrigal Beach.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$227* Per night/room 9 Oct. - 10 Oct.

Room, 3 Bedrooms

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Room, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Pullman Magenta Shores Resort ratings based on 587 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Magenta Shores Resort

Everyone (193) Couples (204) Family (191)
3 out of 5
The pool could be cleaner as well as inside property Also ensuring that staff has property knowledge of wearing 😷 Monitoring of pool from time to time that guests are adhering to correct number inside pool

Posted by on 21 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Rebecca

Good morning, Thank you for taking the time to share your recent stay with us. We have received mostly positive feedback about our current procedures in place as our Team care about your safety and well being during these unprecedented times and your health is our priority. It is concerning to me that your feedback mentions our Team not wearing masks and that you didn't feel we monitor the pool. Thank you for bringing this to our attention and I will ensure I share your review with our Team. Take care. Regards, Rebecca King Guest Relations

3 out of 5
Trainee staff should have a checklist of items beside them when checking in people. We were not told about the place being fully booked or the requirement of booking for dinner and breakfast. Breakfast was included however the Sunday there was no tables available to have breakfast. On checkout was told breakfast was a $25 credit however still had to pay “extras” even though Sunday’s breakfast credit wasn’t used. During Saturday breakfast service, we booked a table however on one system our booking was there but no record of the booking on the other system. Although staff numbers were good, waiters didn’t manage their areas well, and were not attentive

Posted by on 21 Aug. 2020

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Comment from Hotel Management

21 Aug. 2020 by Guest Services

Good Evening, Thank you for taking the time to provide your honest feedback. We are sorry to hear that you weren't provided with all the essential information on check in please know we will use this feedback as a training tool to further improve our services. In regards to our breakfast offerings, due to the the recent pandemic we can no longer offer our guests a Buffet option, and now offer a Ala Ca rte breakfast menu as an alternative with prices ranging from $6.50 - $24.00 with addition charges for any sides, we apologise that this was not communicated correctly during you stay we will be sure to pass this on to our management team who will address theses concerns to our team. Thank you again for taking the time to tell us about your previous stay and it is our hope that will return to Pullman Magenta Shores in the near future. Warm Regards Guest Services

5 out of 5

Posted by on 1 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by .

Thank you for taking the time to share your recent stay with us. We hope to welcome you back soon. Kind regards, Rebecca. Guest Relations

5 out of 5
It had a large array or amenities and activities to do.

Posted by on 12 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Guest Services

Thank you for your feedback! We are delighted to see that you enjoyed your time with us. We hope to see you again very soon. Guest Services

5 out of 5
The staff were attentive and very helpful. The weather was terrible but the stay still very good.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

11 Mar. 2020 by Michelle

Thankyou so much for your feedback sorry about the Weather.

4 out of 5
on arrival we were told that we had recieved an upgrade to a three bedroom villa. the villa was clean and the facilities were excellent

Posted by on 9 Feb. 2020

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Comment from Hotel Management

11 Mar. 2020 by Michelle

Hi, we are glad you enjoyed your stay and upgrade we look forward to having you stay with us again.

2 out of 5
the internet did not work despite many efforts by staff. the bathroom door was jammed many times.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

8 Feb. 2020 by Guest Services

Thank you for staying with us, we appreciate your feedback! I do apologise about the Wi-Fi, this is an issues that we are working to improve.

4 out of 5
The room was clean and tidy. The bed was absolutely amazing. So comfy had the best sleep. Great position. I had the beach on one side and the pool on the other. Room service and the bar could have been open abit later. And couldnt get phone reception unless i walked outside.onto the side of the road. I think free wifi should have definitely included in a resort of this size..

Posted by , from Newcastle on 16 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Mitch - Guest Services

Thank you for your feedback, I’m glad to hear you enjoyed your overall stay with us. I do apologise about the phone reception, unfortunately being within the national park there is not a lot we can do. I will pass on the information regarding the Wi-Fi to our management team.

4 out of 5
The resort is beautiful , the staff are friendly and the service is excellent! Buffet breakfast and pools are the best parts of our stay. However the property starts to show its age and we had a few issues with the door lock, dish washer and powerponits. All in all, we had a good time there,

Posted by on 10 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Mitch

We are so glad to hear you enjoyed your overall stay with us, thank you for your feedback regarding the property appearance I will pass the information onto our management team. Regards, Mitch Guest Services

2 out of 5

Posted by on 14 Dec. 2019

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About the Pullman Magenta Shores Resort

Location 1 Magenta Drive, Magenta Shores, NSW 2261

Property Features

As a guest of Pullman Magenta Shores Resort, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. Event space at this hotel measures 3574 square feet (332 square meters) and includes a conference center. An indoor pool, a children's pool, and a fitness center are also featured at the luxury Pullman Magenta Shores Resort. Free self parking is available. This 5-star Magenta Shores hotel is smoke free.

  • 1 floor
  • 62 guestrooms or units
  • 3574 sq ft of conference space
  • 332 sq m of conference space
  • Built in 2006
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (94.7 km / 58.8 mi)
  • Parking: Free self parking

Room Amenities

Pullman Magenta Shores Resort offers 62 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 44-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Magenta Shores hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Barretts Restaurant - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Shallows Bar - This café specializes in pizza and serves lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 14
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Additional fees apply to children for breakfast when sharing existing bedding.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Contactless check-out is available
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Mobile key entry is not available
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 33.00 for adults and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 7.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 7.00 per day (rates may vary)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay West Magenta Shores
  • Quay West Resort Magenta Shores
  • Pullman Magenta Shores Resort
  • Pullman Magenta Shores
  • Quay West Resort Magenta Shores Hotel Magenta
  • Quay West Hotel Magenta
  • Pullman Magenta Shores Resort Hotel
  • Pullman Magenta Shores Resort Magenta Shores
  • Pullman Magenta Shores Resort Hotel Magenta Shores

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.