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"The pool could be cleaner as well as inside property
Also ensuring that staff has property knowledge of wearing 😷
Monitoring of pool from time to ti
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More
A luxury stay in Magenta Shores awaits you at Pullman Magenta Shores Resort. Within steps you'll find Wyrrabalong National Park and North Entrance Beach within a 10-minute stroll. Highlights at this beach hotel include 2 outdoor swimming pools, a full-service spa, and a golf course.
LCD TVs with satellite channels are featured in all 62 rooms, and you can enjoy balconies or patios, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Safes, hair dryers, and phones are also available. Housekeeping is available on request.
A relaxing day at Vie Spa can include deep-tissue massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Barretts Restaurant, is open for breakfast, lunch, and dinner. Shallows Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 2 outdoor tennis courts, indoor swimming pool and fitness center plus access to golf lessons. 3574 square feet (332 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning full breakfast is served between 7 AM and 10:30 AM. There's also the convenience of free self parking.
Within a 30-minute drive of this 5-star Magenta Shores hotel, attractions include Lake Macquarie and Terrigal Beach.
Pullman Magenta Shores Resort ratings based on 587 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Pullman Magenta Shores Resort
Everyone (193)Couples (204)Family (191)
3 out of 5
The pool could be cleaner as well as inside property
Also ensuring that staff has property knowledge of wearing 😷
Monitoring of pool from time to time that guests are adhering to correct number inside pool
Posted by a verified traveller on 21 Sep. 2020
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Comment from Hotel Management
23 Sep. 2020
by Rebecca
Good morning,
Thank you for taking the time to share your recent stay with us.
We have received mostly positive feedback about our current procedures in place as our Team care about your safety and well being during these unprecedented times and your health is our priority.
It is concerning to me that your feedback mentions our Team not wearing masks and that you didn't feel we monitor the pool.
Thank you for bringing this to our attention and I will ensure I share your review with our Team.
Take care.
Regards,
Rebecca King
Guest Relations
3 out of 5
Trainee staff should have a checklist of items beside them when checking in people. We were not told about the place being fully booked or the requirement of booking for dinner and breakfast.
Breakfast was included however the Sunday there was no tables available to have breakfast. On checkout was told breakfast was a $25 credit however still had to pay “extras” even though Sunday’s breakfast credit wasn’t used.
During Saturday breakfast service, we booked a table however on one system our booking was there but no record of the booking on the other system. Although staff numbers were good, waiters didn’t manage their areas well, and were not attentive
Posted by a verified traveller on 21 Aug. 2020
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Comment from Hotel Management
21 Aug. 2020
by Guest Services
Good Evening, Thank you for taking the time to provide your honest feedback. We are sorry to hear that you weren't provided with all the essential information on check in please know we will use this feedback as a training tool to further improve our services. In regards to our breakfast offerings, due to the the recent pandemic we can no longer offer our guests a Buffet option, and now offer a Ala Ca rte breakfast menu as an alternative with prices ranging from $6.50 - $24.00 with addition charges for any sides, we apologise that this was not communicated correctly during you stay we will be sure to pass this on to our management team who will address theses concerns to our team. Thank you again for taking the time to tell us about your previous stay and it is our hope that will return to Pullman Magenta Shores in the near future.
Warm Regards
Guest Services
5 out of 5
Posted by a verified traveller on 1 Jul. 2020
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Comment from Hotel Management
23 Jul. 2020
by .
Thank you for taking the time to share your recent stay with us.
We hope to welcome you back soon.
Kind regards,
Rebecca.
Guest Relations
5 out of 5
It had a large array or amenities and activities to do.
Posted by a verified traveller on 12 Jun. 2020
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Comment from Hotel Management
14 Jun. 2020
by Guest Services
Thank you for your feedback! We are delighted to see that you enjoyed your time with us. We hope to see you again very soon.
Guest Services
5 out of 5
The staff were attentive and very helpful. The weather was terrible but the stay still very good.
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
11 Mar. 2020
by Michelle
Thankyou so much for your feedback sorry about the Weather.
4 out of 5
on arrival we were told that we had recieved an upgrade to a three bedroom villa. the villa was clean and the facilities were excellent
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
11 Mar. 2020
by Michelle
Hi,
we are glad you enjoyed your stay and upgrade we look forward to having you stay with us again.
2 out of 5
the internet did not work despite many efforts by staff. the bathroom door was jammed many times.
Posted by a verified traveller on 2 Feb. 2020
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Comment from Hotel Management
8 Feb. 2020
by Guest Services
Thank you for staying with us, we appreciate your feedback! I do apologise about the Wi-Fi, this is an issues that we are working to improve.
4 out of 5
The room was clean and tidy. The bed was absolutely amazing. So comfy had the best sleep. Great position. I had the beach on one side and the pool on the other.
Room service and the bar could have been open abit later. And couldnt get phone reception unless i walked outside.onto the side of the road. I think free wifi should have definitely included in a resort of this size..
Posted by Rach, from Newcastle on 16 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by Mitch - Guest Services
Thank you for your feedback, I’m glad to hear you enjoyed your overall stay with us. I do apologise about the phone reception, unfortunately being within the national park there is not a lot we can do. I will pass on the information regarding the Wi-Fi to our management team.
4 out of 5
The resort is beautiful , the staff are friendly and the service is excellent! Buffet breakfast and pools are the best parts of our stay. However the property starts to show its age and we had a few issues with the door lock, dish washer and powerponits. All in all, we had a good time there,
Posted by a verified traveller on 10 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by Mitch
We are so glad to hear you enjoyed your overall stay with us, thank you for your feedback regarding the property appearance I will pass the information onto our management team.
Regards,
Mitch
Guest Services
As a guest of Pullman Magenta Shores Resort, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. Event space at this hotel measures 3574 square feet (332 square meters) and includes a conference center. An indoor pool, a children's pool, and a fitness center are also featured at the luxury Pullman Magenta Shores Resort. Free self parking is available. This 5-star Magenta Shores hotel is smoke free.
1 floor
62 guestrooms or units
3574 sq ft of conference space
332 sq m of conference space
Built in 2006
Dining venue
Bar by the pool
Bar or lounge
Coffee shop
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (limited hours)
Storage area for luggage
Wedding services available
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
Transport
Airport: Newcastle, NSW (NTL-Williamtown) (94.7 km / 58.8 mi)
Parking: Free self parking
Room Amenities
Pullman Magenta Shores Resort offers 62 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 44-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Magenta Shores hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Private balcony or patio
In-room dining (limited hours)
LCD television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.
Barretts Restaurant - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Shallows Bar - This café specializes in pizza and serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.
Spa Services
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Deep tissue massage
Swedish massage
Spa tub in spa
Thai massage
Minimum age to access spa is 14
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 2:30 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees apply to children for breakfast when sharing existing bedding.
The front desk at this property is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10:30 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 45.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Contactless food service / room service is available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Reservation might be required for some facilities on site
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Contactless check-out is available
Property does not use a professional cleaning service
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Mobile key entry is not available
Masks are available for guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
Debit cards
Number of children who can stay for free – 2
No gap period between guests' stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: AUD 33.00 for adults and AUD 15 for children (approximately)
Fee for in-room wireless Internet: AUD 7.00 per day (rates may vary)
Fee for wireless Internet in public areas: AUD 7.00 per day (rates may vary)
Housekeeping is available for an additional fee
Rollaway bed fee: AUD 45.0 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Quay West Magenta Shores
Quay West Resort Magenta Shores
Pullman Magenta Shores Resort
Pullman Magenta Shores
Quay West Resort Magenta Shores Hotel Magenta
Quay West Hotel Magenta
Pullman Magenta Shores Resort Hotel
Pullman Magenta Shores Resort Magenta Shores
Pullman Magenta Shores Resort Hotel Magenta Shores
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
