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4.5 out of 5

"Just great. " More

By a verified traveller on Wed 24 Feb 2021

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Hotel Description

Mercure Kooindah Waters Central Coast places you steps from Kooindah Waters Golf Club and within a 30-minute stroll of Wyong Racecourse and Showground. Highlights at this hotel include a golf course, a restaurant, and an outdoor swimming pool.

All 84 rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Karinyas Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 2 outdoor tennis courts, indoor swimming pool and health club plus access to a driving range. Other amenities include free WiFi in public areas, a sauna, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of free self parking.

Places within a 30-minute drive of this 4-star Wyong hotel include Wyong Golf Club and Terrigal Beach.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$154* Per night/room 7 Mar. - 8 Mar.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Kooindah Waters Central Coast ratings based on 346 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Kooindah Waters Central Coast

Everyone (142) Couples (100) Family (98)
5 out of 5
Just great.

Posted by on 24 Feb. 2021

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Comment from Hotel Management

24 Feb. 2021 by Belinda

Thank you for your feedback. Kind Regards

5 out of 5
Fantastic place, beautifully presented and staff were so amazing.

Posted by on 7 Feb. 2021

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Comment from Hotel Management

8 Feb. 2021 by Michelle

Thank you for your review.

3 out of 5
Wasn't able to use dining room or bar area, due to a bus group using area, and this was not advised when booking was made. Extremely disappointed, as we had come to for a special evening, and had to sit in our room.

Posted by , from SYDNEY on 24 Nov. 2020

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Comment from Hotel Management

4 Dec. 2020 by Reception

Thank you for your review & feedback. We will pass this feedback onto Management.

2 out of 5
I stayed in a Deluxe room which I paid $250 for 1 night , room stunk like old musky smell and must have been locked up for the last year or so. Walls internally were dirty. As for the golf course and pool are very nice Just need to do a bit of work on the rooms.

Posted by on 20 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Thomas K

Dear Accor traveller, Thank you for choosing to stay at Mercure Kooindah Waters. I am very sorry to here that not everything was to your full satisfaction, please allow me to express my sincerest apologies. We will review your comments in regards to the smell and the conditions of the walls and will make changes to have these comments rectified. Again thanks for the feedback. Kind regards Thomas Klotz General Manager

2 out of 5
We stayed for our 10 year anniversary and the main reason we booked a night away was so we could enjoy alone time interruption free from our 3 young boys - we hoped to watch a movie in our room, however the internet did not work (even the paid one) AND the in house movies did not work either. We asked for a partial refund and for our complaint to be passed on to management - neither of which happened. Very dissapointed. $299 for the night with no wifi and no way of watching a movie together on our first night away together in years.

Posted by , from Central Coast on 18 Oct. 2020

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Comment from Hotel Management

2 Nov. 2020 by Thomas K

Dear Belinda, Thanks you for choosing Mercure Kooindah Waters for your recent stay. I am sorry to hear your stay wasn't to your satisfaction. I'll have the front office team looking at your stay and have the front office manager Natalie contacting you to look at what we can do in regards to your requests. Again thank you for your feedback. Thomas Klotz General Manager

4 out of 5

Posted by on 17 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Reception

Thank you for your review.

4 out of 5
I think the room was a bit pricey for that night, there's not much to do if you are not into golf. We thought we can walk and check around the place. Reception service was friendly.

Posted by on 6 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Reception

Thank you for your review.

4 out of 5
The room was clean and well presented Waters The staff were friendly and professional The meals were good Travelling during the pandemic is not easy but Kooindah waters are truly doing there best.

Posted by , from Werrington on 12 Aug. 2020

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Comment from Hotel Management

30 Aug. 2020 by Reservations

Thank you for your feedback.

4 out of 5
High standard of cleanliness and good service from staff!

Posted by , from Exeter on 27 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Reception

Thank you for your feeback.

5 out of 5

Posted by on 28 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Reception

Thank you

About the Mercure Kooindah Waters Central Coast

Location 40 Kooindah Boulevard, Wyong, NSW 2259

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Kooindah Waters Central Coast offers its guests a golf course, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. An outdoor pool, a health club, and a sauna are also featured at the business-friendly Mercure Kooindah Waters Central Coast. Free self parking is available. This 4-star Wyong hotel is smoke free.

  • 84 guestrooms or units
  • 2 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (90.6 km / 56.3 mi)
  • Train station: Tuggerah Station (7 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Mercure Kooindah Waters Central Coast offers 84 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Karinyas Restaurant - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 29 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kooindah Waters Mercure
  • Mercure Kooindah
  • Mercure Kooindah Waters
  • Mercure Kooindah Waters Aparthotel
  • Mercure Kooindah Waters Aparthotel Wyong
  • Mercure Kooindah Waters Wyong
  • Mantra Kooindah Waters Hotel
  • Mercure Kooindah Waters Central Coast Hotel Wyong
  • Mercure Kooindah Waters Apartment Wyong
  • Mercure Kooindah Waters Apartment
  • Mercure Kooindah Waters Central Coast Apartment Wyong
  • Mercure Kooindah Waters Central Coast Apartment
  • Mercure Kooindah Waters Central Coast Wyong
  • Mercure Kooindah Waters Central Coast Hotel
  • Mercure Kooindah Waters Central Coast Hotel
  • Mercure Kooindah Waters Central Coast Wyong
  • Mercure Kooindah Waters Central Coast Hotel Wyong

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.