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4.2 out of 5

"Very handy location " More

By a verified traveller on Tue 31 Jan 2023

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Hotel Description

A luxury stay in the heart of Tweed Heads awaits you at Mantra Twin Towns. Within steps you'll find Twin Towns Services Club and Greenmount Beach within a short 5-minute stroll. Highlights at this family-friendly hotel include 5 restaurants, 2 spa tubs, and an outdoor swimming pool.

The restaurant, Signatures Restaurant, is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to mini golf. Business travelers can take advantage of a conference center and a meeting room. Added amenities include a steam room, wired Internet in public areas, and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of free self parking.

Places within a 5-minute walk of this 4-star Tweed Heads hotel include Coolangatta Beach and Tweed Mall.

Studio Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 5 Mar. - 6 Mar.

Penthouse, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Apartment, 3 Bedrooms (Weekly Housekeeping)

Bed Count 6 Twin Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mantra Twin Towns ratings based on 430 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Twin Towns

Everyone (210) Couples (119) Family (91)
4 out of 5
Very handy location

Posted by on 31 Jan. 2023

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2 out of 5
Firstly, this hotel happily shares that is connected to the casino but what they decline to tell you is, you cant actuality use this connected bridge as a tourist and will be met with a rude member of staff telling you to go back and head down to street level and then watches you as you walk under them and into the casino as a guest. More annoyingly than that, this hotel has a huge noise issue early in the mornings. During my short 3 day stay (2 days were public holidays), every single morning at around 6am, there were contractor's pressure washing large bins at the property or emptying and sorting glass bottle bins, I was on the fourth floor and definitely couldn't sleep in any of the days I was there. When speaking to the hotel at 6am on the third day about my upset that I was awakened again for the third day in a row, I was told "I think we have your number on file and we will send you compensation".... Of course I have not heard a thing and thats the reasons for posting this review. If they acted like they cared it wouldnt be a problem but they obviously have this complaint a lot and feel its acceptable to take your money and ignore you ....

Posted by on 11 Jan. 2023

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5 out of 5
Great place to stay. Will stay again

Posted by on 15 Dec. 2022

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3 out of 5
No room service or food facilities, confusing layout, long check in with Accor upsell basic room facilities for price.

Posted by on 4 Dec. 2022

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2 out of 5
On check in was told room was not ready . Came back an hour later and stood in line for 40 mins even thpugh had done check in earlier , only to be told room was still not ready. Rang them 1 and a half hours later and was told to come in and they will sort something. Question is how long would it have been if i did not ring them ? So by time got into room day was over . Very very poor and no refund , discount was offered . Will never go to a Mantra again . Pay bloody good money to stay there and thats what you get .

Posted by on 4 Dec. 2022

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5 out of 5
The top floor of the Mantra is worth a visit to Coolangatta in itself. The beautiful bathrooms, art work and overall comfort are a fantastic experience for staying at The Mantra.

Posted by on 25 Oct. 2022

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3 out of 5
Location is great, however the room was expensive, small & dated. We had to call housekeeping to replace the sheets as they were stained and had holes in them. The replacement sheets were nearly as bad, greying and thin not crisp & white as you get in other hotels in this price range. The bedside lamp bases were rusty and the paint on the walls was peeling in spots. Not worth the nearly $400 per night for 2.

Posted by on 16 Oct. 2022

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5 out of 5
Great location, friendly staff and a clean room

Posted by on 16 Oct. 2022

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3 out of 5

Posted by on 8 Oct. 2022

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5 out of 5
The service.the facilities.etc.etc

Posted by on 8 Oct. 2022

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Renovations + Closures

The property will be renovating from January 30 2023 to February 3 2023 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

As a guest of Mantra Twin Towns, you'll find 2 spa tubs, outdoor tennis courts, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Wired Internet is available in public spaces for a fee. Event space at this hotel measures 33045 square feet (3070 square meters) and includes a conference center. A fitness center, a steam room, and spa services are also featured at the luxury Mantra Twin Towns. Free self parking is available. This 4-star Tweed Heads hotel is smoke free.

  • 211 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 33045 sq ft of conference space
  • 3070 sq m of conference space
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Wired internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra Twin Towns offers 211 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Televisions come with premium digital channels and pay movies. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries.

  • Private balcony
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Signatures Restaurant - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel restaurant is open for dinner only on Friday and Saturday.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29 per person (approximately)
  • Fee for in-room wireless Internet: AUD 16.50 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 16.50 per night (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Outrigger Resort Twin Towns
  • Outrigger Twin
  • Outrigger Twin Resort
  • Outrigger Twin Towns
  • Outrigger Twin Towns Resort
  • Outrigger Twin Towns Resort Tweed Heads
  • Outrigger Twin Towns Tweed Heads
  • Twin Towns Outrigger
  • Twin Towns Outrigger Resort
  • Twin Towns Resort Outrigger
  • Coolangatta Outrigger
  • Outrigger Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Hotel Tweed Heads
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns
  • Mantra Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Coolangatta
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns Hotel Tweed Heads

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.