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4.4 out of 5

"Highly recommend for couple 💑 for their personal time. " More

By a verified traveller on Mon 02 May 2022

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Hotel Description

A luxury stay in Pokolbin awaits you at Chateau Elan At The Vintage. You'll be 1.9 km (1.2 mi) from Bimbadgen Estate and 3.9 km (2.4 mi) from Moorebank Vineyard. Highlights at this boutique resort include a full-service spa, a golf course, and a restaurant.

All 80 individually furnished rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, patios, and espresso makers. Dining in is an option with room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Safes, hair dryers, and irons/ironing boards are also available.

A day of pampering at Day Spa can include hot stone massages, aromatherapy, and hydrotherapy along with access to the mud bath and sauna. The restaurant, Legends Grill, is open for breakfast, lunch, and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool, gym, spa tub, and steam room. 900 square feet (84 square meters) of event facilities include a meeting room, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 5-star Pokolbin resort include Roche Estate and Hunter Valley Gardens.

King Studio with Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$168* Per night/room 13 Jun. - 14 Jun.

Villa Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Villa Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Spa Suite Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spa Suite Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spa Suite Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chateau Elan At The Vintage ratings based on 294 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Chateau Elan At The Vintage

Everyone (199) Couples (70) Family (13)
1 out of 5
I am seeking reimbursement for my stay. Continual problems with the room which required staff assistance each day. Broken and nonfunctional elements- gas fire did not work and requires maintenance. The spa in the room does not work and require maintenance. Missing microwave in kitchen of which staff were not aware of. The cleanliness and condition of the room is appalling, tired, worn, damaged. Not at all to standard for a “luxury establishment” Feedback provided to staff daily and all issues have been documented. The facility would not reimburse any cost. On departure waved $90 room service as token. Complete rubbish and will not recommend as place to stay.

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by Front Desk

Dear Elizabeth, Thank you for your feedback. We are dissapointed your time with us did not meet your expectations. To provide response and balance to your review, we were made aware of your issues regarding the gas fireplace and spa bath not working when you reported this to us. Our team attended your room and were able to have these amenities operable, not by any repair but by following operating instuctions. These items were working. We apologize the microwave in the room was not placed in the kitchen. Staff offered to collect and heat any food items for you during your stay, which at the time you declined, advising you just wanted to let us know. The Duty Manager also provided you with an offer to move to another room, and also a discount resort credit placed onto your account, which was also declined. Our Housekeeping team attended to your room on more than one occasion to service your room however the Do Not Disturb sign was placed on the door. The Hotel policy is to not enter any room with this notification as a respect of our guests privacy. This was advised to you when you called to enquire. The Room Service fee was waived for you, as you had declined all other offers of discount and to room move. We appreciate you providing your constructive feedback, and are so sorry we have fell short of your expectations on this occasion.

5 out of 5
Highly recommend for couple 💑 for their personal time.

Posted by on 2 May 2022

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Comment from Hotel Management

3 May 2022 by Front Desk

Dear Ami, We are so pleased to receive your recommendation, and are delighted your romantic escape in the Hunter Valley was all you imagined it would be. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

5 out of 5
Thoroughly enjoyed our stay here. The attention to detail was excellent, all staff were friendly and accommodating and the room was so luxurious. We will definitely be back!

Posted by on 20 Apr. 2022

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5 out of 5
Beautiful accomodation!!

Posted by on 18 Apr. 2022

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Comment from Hotel Management

21 Apr. 2022 by Front Desk

Dear Nathan, Thank you for your feedback and 5 star review. We are delighted you enjoyed your experience with us and hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

5 out of 5
It was in a great location, the villas were very spacious!! And the food delicious.

Posted by on 18 Apr. 2022

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3 out of 5
Golf course surrounding is nice Room not ready at 3pm Food not very good

Posted by on 2 Apr. 2022

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Comment from Hotel Management

5 Apr. 2022 by Front Desk

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

4 out of 5
The villas are good, not brand new but clean and nice. Rates maybe a little high considering the villas are not modern but the location and area is very pleasing.

Posted by on 21 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Front Desk

Thank you for your review. We are encouraged to learn you found our Villa accommodation clean and comfortable, and your stay with us was a pleasant experience overall. Our rates are reflective of our location, services and daily demand and are competitive with other similar properties in the region. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

4 out of 5
Food was a bit below par

Posted by on 14 Mar. 2022

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4 out of 5
I had a good time.

Posted by on 1 Feb. 2022

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5 out of 5

Posted by on 30 Jan. 2022

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About the Chateau Elan At The Vintage

Location Vintage Drive, Pokolbin, NSW 2320

Property Features

Chateau Elan At The Vintage offers its guests a full-service spa, a golf course, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. Event space at this resort measures 900 square feet (84 square meters). A health club, a spa tub, and a steam room are also featured at the luxury Chateau Elan At The Vintage. Self parking is free. This 5-star Pokolbin resort is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 11 buildings
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2010
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Chateau Elan At The Vintage offers 80 accommodations with minibars and espresso makers. Rooms open to patios. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Pokolbin resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private patio
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings

Food & Drink

Legends Grill - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 17
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Elan Hunter
  • Chateau Elan Hunter Valley
  • Chateau Elan Hunter Valley Hotel Rothbury
  • Chateau Elan Hunter Valley Rothbury
  • Chateau Hunter Valley
  • Elan Chateau Hunter Valley
  • Elan Hunter Valley
  • Hunter Valley Chateau
  • Hunter Valley Chateau Elan
  • Chateau Elan Hunter Valley Greater Newcastle/Rothbury
  • Chateau Elan Hotel Rothbury
  • Chateau Elan Rothbury
  • Chateau Elan Hotel Pokolbin
  • Chateau Elan Pokolbin
  • Chateau Elan Resort Pokolbin
  • Chateau Elan
  • Chateau Elan At The Vintage Resort
  • Chateau Elan At The Vintage Pokolbin
  • Chateau Elan At The Vintage Resort Pokolbin

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.