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4.4 out of 5

"Fantastic night stay, helpful and polite staff " More

By a verified traveller on Sun 27 Nov 2022

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Hotel Description

A luxury stay in Pokolbin awaits you at Chateau Elan At The Vintage. You'll be 2.6 km (1.6 mi) from Bimbadgen Estate and 3.6 km (2.3 mi) from Horner Wines. Highlights at this boutique resort include a full-service spa, a golf course, and a restaurant.

A day of pampering can include hot stone massages, body wraps, and body scrubs along with access to the mud bath and sauna. The restaurant, Legends Grill, is open for breakfast, lunch, and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool, gym, spa tub, and steam room. 900 square feet (84 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Pokolbin resort, you'll be 3.9 km (2.4 mi) from Moorebank Vineyard and 4.5 km (2.8 mi) from Lucy's Run.

Villa Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$171* Per night/room 13 Dec. - 14 Dec.

King Studio with Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Villa Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Spa Suite Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spa Suite Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spa Suite Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chateau Elan At The Vintage ratings based on 301 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Chateau Elan At The Vintage

Everyone (196) Couples (79) Family (14)
4 out of 5
Fantastic night stay, helpful and polite staff

Posted by on 27 Nov. 2022

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5 out of 5
The staff were so friendly and welcoming. The room was clean and the bed was so comfortable

Posted by on 3 Nov. 2022

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Comment from Hotel Management

5 Nov. 2022 by Guest Services Manager

Dear Kyleigh,Thank you for your feedback. We are delighted you enjoyed your experience with us and our service, facilities and location provided the ideal Hunter Valley escape. We hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

5 out of 5
The furniture might be a bit dated but you forget that quickly as it is a large spacious room with a very comfortable bed, quiet even with neighbours, relaxing view, large bathroom with a spa bath, robes and slippers and updated tv with streaming services. Friendly staff on reception. Absolutely perfect for a getaway.

Posted by on 27 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Guest Services Manager

Dear Alexandra,Thank you for your review. We are delighted your experience was the ideal Hunter Valley getaway, and our team provided warm and friendly service. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

5 out of 5
Beautiful experience

Posted by on 1 Oct. 2022

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Comment from Hotel Management

4 Oct. 2022 by Guest Services Manager

Dear Rawnak SabilaThank you for your 5 star review. We are delighted you enjoyed your experience with us and hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

3 out of 5
great location and property is lovely but pricing is just becoming prohibitive- some may say gouging. May not ever re book

Posted by on 8 Sep. 2022

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Comment from Hotel Management

10 Sep. 2022 by Guest Services Manager

Dear Peter,Thank you for your review. We are very pleased to learn you enjoyed our setting and location. We see our pricing to be in line with similar style resorts in the region and other properties throught the state, and to be competitive and reflective of demand. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

5 out of 5
Peace and quiet. Room well sound proofed.

Posted by on 21 Aug. 2022

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Comment from Hotel Management

23 Aug. 2022 by Front Desk

Dear Melissa,Thank you for your feedback. We are delighted you enjoyed a relaxing and peaceful experience with us and hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

3 out of 5
I WAS VERY DISAPOINTED HAD TO WAIT HALF HOUR FOR MY ROOM TO BE READY GOT THERE A BIT BEFORE 3 PM DID NOT GET INTO MY ROOM TILL AFTER 3,30PM THE LADY WHO SERVED ME WAS NOT HELPFULL AT ALL SHE SAID IT WILL ONLY BE A 5 MIN WAIT HAD TO GET HER ATTENTION A FEW TIMES BEFORE SHE MADE PHONE CALLS THEN I ASKED CAN YOU GIVE ME ANOTHER ROOM WHICH IS READY SHE SAID JUST GIVE ME A BIT MORE TIME I WILL CHASE IT UP SO I WAS VERY DISAPOINTED WITH THE CHECKING IN AND LADY WHO WAS CHECKING ME IN NOT A GOOD FIRST IMPESSION OF MY STAY OTHER THAN THAT THE HOTEL ITSELF WAS NICE.

Posted by on 17 Aug. 2022

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Comment from Hotel Management

17 Aug. 2022 by Front Desk

Dear Garry, Thank you for your valued feedback. We are sorry your room was not made available to you in a timely manner and there was a 20 minute wait from our normal 3pm check-in time. Regretfully on the day of your arrival a large number of group departure rooms checked out later than our 11am check-out time, which impacted the time our Housekeeping team had to prepare rooms for the days arrival guests. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

5 out of 5
Very stylish and clean, and friendly service,the only thing I’d say needs attention is the room service selection food menu

Posted by on 5 Jul. 2022

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Comment from Hotel Management

5 Jul. 2022 by Front Desk

Dear Maria, We are delighted your stay has been such a positive experience worthy of your 5 star rating. We take on board your comments regarding in-room dining selection and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

5 out of 5
Good service

Posted by on 20 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Front Desk

Dear Paulina, Thank you for your review and 5 star rating. We are delighted you enjoyed your experience with us and the team provided a high level of service. We hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

5 out of 5
n/a

Posted by on 18 Jun. 2022

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Comment from Hotel Management

21 Jun. 2022 by Front Desk

Dear eric van, Thank you for your feedback, we are delighted you enjoyed your experience with us and hope you will return to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

About the Chateau Elan At The Vintage

Location Vintage Drive, Pokolbin, NSW 2320

Property Features

Chateau Elan At The Vintage offers its guests a full-service spa, a golf course, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. Event space at this resort measures 900 square feet (84 square meters) and includes conference space. A health club, a spa tub, and a steam room are also featured at the luxury Chateau Elan At The Vintage. Self parking is free. This 5-star Pokolbin resort is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 11 buildings
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2010
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Chateau Elan At The Vintage offers 80 accommodations with minibars and espresso makers. Rooms open to patios. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Pokolbin resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private patio
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings

Food & Drink

Legends Grill - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 17
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Elan Hunter
  • Chateau Elan Hunter Valley
  • Chateau Elan Hunter Valley Hotel Rothbury
  • Chateau Elan Hunter Valley Rothbury
  • Chateau Hunter Valley
  • Elan Chateau Hunter Valley
  • Elan Hunter Valley
  • Hunter Valley Chateau
  • Hunter Valley Chateau Elan
  • Chateau Elan Hunter Valley Greater Newcastle/Rothbury
  • Chateau Elan Hotel Rothbury
  • Chateau Elan Rothbury
  • Chateau Elan Hotel Pokolbin
  • Chateau Elan Pokolbin
  • Chateau Elan Resort Pokolbin
  • Chateau Elan
  • Chateau Elan At The Vintage Resort
  • Chateau Elan At The Vintage Pokolbin
  • Chateau Elan At The Vintage Resort Pokolbin

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.