"GOOD LOCATION. COMFY BED. VERY QUIET. COULD DO WITH A RE-VAMP, AS IS A BIT TIRED, BUT HAS EVERYTHING YOU NEED FOR A COMFORTABLE STAY. GREAT VALUE FOR ... " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

Alpine Heritage Motel puts you in the heart of Goulburn, within just a 10-minute stroll of Goulburn Visitor Information Centre and Belmore Park. Highlights at this Victorian motel include in-room LCD TVs.

You can enjoy satellite TV, DVD players and coffee/tea makers, featured in all 44 rooms. Rainfall showerheads and irons/ironing boards are also available.

This motel offers free WiFi in public areas, a computer station and barbecues. Additionally, you'll find luggage storage and a television in a common area. There's also the convenience of free self parking.

Sights within a 10-minute walk of this Goulburn motel include Goulburn Golf Club and within 30 minutes you'll find Goulburn Base Hospital.

Budget Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$78* Per night/room 18 Sep. - 19 Sep.

Budget Single

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Budget Family Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Budget Triple

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Budget Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Alpine Heritage Motel ratings based on 513 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Alpine Heritage Motel

Everyone (308) Couples (73) Business (1) Family (126) Other (3)
2 out of 5
Very ordinary . Look good on the outside , had to chase up utensils. Was rude .floor boards up stairs noisy with people walking around. People shouting and carrying on at 3 am in the morning

Posted by on 16 Sep. 2019

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3 out of 5

Posted by on 5 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Lionel

Thanks for your stay, hope to see you again.

1 out of 5
Checked in but when saw room was dark and dingy with no tea and coffee /milk supplies provided I checked out and asked for refund. VERY DISSAPOINTING after a long and stressful day on the road. Would not recommend.

Posted by on 5 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Lionel

I feel sorry that you gave a comment against the truth. I check the room every day right after the housekeeper finish cleaning the room. Tea, coffer and milk are the must to check and supply, they are usually put in the cupboard. Hope you say something based on truth.

2 out of 5
Very basic cramped Good location but very out of date

Posted by on 25 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Lionel

I am sorry for any inconvenience brought to you.

4 out of 5
The honesty,helpfulness and friendliness of the staff

Posted by on 17 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Lionel

Thank you so much for your comments, hope to see you again.

5 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Lionel

Thanks for your stay. Hope to see you again.

2 out of 5
To be honest I’ve stayed at Back Packer Hostels that are better than this place. I stayed at this Hotel about 10 years ago and since it’s change of ownership it has gone down hill severely. There were no toiletries except for a pump system rigged into the shower wall which didn’t work properly, none of the towels matched and were of old and poor quality, it had very thin bed linen which made for a cold and uncomfortable sleep since staying in the middle of Winter, no instructions were left on how to operate the air conditioning unit or notes on where any items were in the room such as spare blankets etc. All the bedding and decor was higgildy piggildy, nothing matched and to top it off anything that was written on I.e “Soap” had the equivalent word written in Chinese under it! It was very disappointing to see a beautiful heritage building so run down and not being looked after to it’s full potential. Gordon Ramsey Hotel Nightmares would have a field day at this place! Yes it may be “budget” but in modern day hotels there’s a certain standard one expects and this was a far cry from it. I won’t stay here ever again and recommend you don’t either. Spend the extra $20 and go to Lilac City Inn.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Lionel

Dear Alpine guest, Thanks for choosing us and giving this valuable feedback, we feel very sorry to hear about your unpleasant experience with us and we sincerely apologize for any inconvenience. But we would very much appreciate it if you could read through the explanations below. As the motel was taken over just a few months ago, we endeavor to introduce new regulations and recruit experienced staff as well as carry out renovations to get everything back to the right track. During this transition period, we have changed new TVs and installed new LED lights to enrich residents’ stay . The breakdown air conditioners in many rooms have been repaired to ensure a more comfortable room temperature to be adjustable. Moreover, the whole network was upgraded to a premium Telstra NBN plan to improve our guests’ experience. All the work we do can certainly evidence that we value customers over profits, but we have to say we indeed need more time to perfect every detail. However, it really takes time, as there seems to be many that needs to be cleaned, removed and renovated. We apologize again for any inconvenience caused. Best regards, Lionel Alpine Heritage Motel Manager (02) 4821 2930

3 out of 5

Posted by on 11 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Lionel

Thanks for your stay and hope to see you again.

4 out of 5

Posted by on 27 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by LIonel

Thanks for your stay. Hope to see you again.

1 out of 5
No carpet in bedrooms, extremely cold, smoking area right outside the door, noisy. Can't say anything good about it

Posted by on 26 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Lionel

Hi, I am sorry about any inconvenience brought to you.

About the Alpine Heritage Motel

Location 248 Sloane St, Goulburn, NSW 2580

Property Features

Alpine Heritage Motel offers its guests a BBQ and a television in common area. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this Victorian Goulburn motel.

  • 1 building
  • 44 guestrooms or units
  • 3 levels
  • Built in 1872
  • Front desk (limited hours)
  • Storage area for luggage
  • BBQ grill(s)
  • Computer for guest use
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • DVD player

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Goulburn Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Alpine Heritage Motel offers 44 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and an iron/ironing board. LCD televisions come with satellite channels and DVD players. Bathrooms include a shower with a rainfall showerhead.

  • HD television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Hairdryer available
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

For arrivals outside the check-in hours, please contact the property in advance to arrange late check-in. Guests can contact the property using the number on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpine Heritage Goulburn
  • Alpine Heritage Motel
  • Alpine Heritage Motel Goulburn
  • Alpine Heritage Motel Motel
  • Alpine Heritage Motel Goulburn
  • Alpine Heritage Motel Motel Goulburn

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.