4/10 Poor
Meegan, Thirlmere
Travelled with partner
21 Apr 2025
Liked: Cleanliness
Disliked: Amenities
The staff were lovely and the property was very clean. Our first issue was we were provided 2 keys. One we used to open the door and place into the key holder to put the lights on. The other we took with us to attend a family outing. When we returned at 2am our second key didn't work and we had to contact after hours to have someone attend and let us into our room. This was approximately a 15 minute wait which we weren't very happy about. The second issue we had was a pungent sewage smell in our room that, on a scale of 1 to 10, was a 9. We covered the drain and closed the bathroom door however could still smell this throughout the night to the point of making us both feel sick. The staff member who let us in at 2am confirmed the smell. We believe there is a drainage issue that needs rectifying immediately.
Meegan
Stayed 1 night in Apr 2025