It is definitely a budget hotel so keep that in mind when booking. There was no one at the front desk when we checked in due to training but when we called, they were able to get one of the residents down very fast and we were able to check-in with no issues. Both the ladies did their best in the situation and it was definitely appreciated. The room we stayed in was interesting. It was a 1 bedroom apartment so there was heaps of space and it looked like it had been refurbished with relatively new furniture (which was initially one of my concerns after I'd read the other reviews); however, there were 2 holes in the bedroom and the bathroom from the door handles, the carpet was stained in multiple places, there was mold in the shower and on the ceiling above it, under the bed was not cleaned, and we saw a couple of cockroaches (my partner ended up killing one near the bed). The location to Surfers Paradise was great and there was underground parking which was easy to get to. We were facing the tram tracks and we didn't have any issues with noise. Overall, you're definitely getting what you paid for. It is not a 5-star hotel so don't expect 5-star rooms. It was fine for 2 nights because we were basically out all day but if you're planning to hang around the hotel for significant amounts of time, this isn't the place for you (unless you get one of the fancier rooms because there are nice reviews on here for the hotel - we just might have lucked out and got one of the other rooms)