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4.0 out of 5

"The staff have been amazing, super friendly and extremely helpful! " More

By a verified traveller on Fri 15 Jul 2022

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Couran Cove Island Resort. Within steps you'll find South Stradbroke Island Conservation Park and Southern Moreton Bay Islands National Park. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a marina.

The restaurant, Poolside Cafe, Spa Island, serves local and international cuisine and is open for breakfast, lunch, and dinner. The Marlin Bar is the resort's own bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the 2 outdoor tennis courts, 24-hour gym, and kids' swimming pool. Other amenities include a conference center, a coffee shop/cafe, and laundry facilities. There's also free self parking, along with the convenience of a ferry terminal shuttle.

With a stay at this 4-star Gold Coast resort, you'll be 9.9 km (6.2 mi) from Dreamworld and 15.3 km (9.5 mi) from Warner Bros. Movie World.

Waterview Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$229* Per night/room 17 Aug. - 18 Aug.

1 Bedroom Waterview Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom Beachfront Lodge

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Apartment, 2 Bedrooms, 2 Bathrooms, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 7 Max

4 Bedroom Forestview Villas

Bed Count 4 King Beds Maximum Occupancy 8 Max

4 Bedroom Broadwater Villas

Bed Count 4 King Beds Maximum Occupancy 8 Max

Couran Cove Island Resort ratings based on 283 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Couran Cove Island Resort

Everyone (115) Couples (79) Family (75)
5 out of 5
The staff have been amazing, super friendly and extremely helpful!

Posted by on 15 Jul. 2022

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Comment from Hotel Management

31 Jul. 2022 by Diana

Hi Tim, Thank you so much for your positive review. We are sure the entire team enjoyed catering to your needs as much as you enjoyed your stay. Hurry back, we can’t wait to welcome you soon. Regards, Couran Cove Team

5 out of 5
We had a lovely time and the staff were amazing

Posted by on 16 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Diana

Hi Melissa, Thank you so much for your lovely review. It is wonderful to hear that you had enjoyed your stay with us and our staff hit the mark. Regards, Couran Cove Team

5 out of 5
Loved everything about the property. It was clean, the location was perfect and the fire pit out the front was a great addition.

Posted by on 13 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Diana

Hi Chris, Thank you for taking the time to leave a review and sharing your feedback about your recent stay with us. We hope you continue to love the unique experience that we provide and we look forward to welcoming you back to our resort soon. Regards, Couran Cove Team

5 out of 5
While Covid has affected the maintenance abilities of the large resort due to a downturn in occupancy, everything was awesome. If you are looking for a great relaxing holiday to get away from it all so close to the Gold Coast, then you should definitely visit. Wh thoroughly enjoyed our stay

Posted by on 10 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Diana

Hi Anton, Thank you so much for the kind words and giving us a perfect rating. We're glad to hear that you were able to relax and enjoyed staying with us and we look forward to seeing you again soon! Regards, Couran Cove Team

4 out of 5
Ok the staff were absolutely amazing. Very friendly and very helpful. We had to wait 1.5 hours for the room to be ready after I was told it would be ready by the time we arrived at 1pm only to find when we got to the room which we were charge for the buggy to take us to the room that was 1.5km away from reception we couldn’t get in as the key was wrong. The other door wasn’t even locked. The Eco cabin was still dirty. The fans were disgusting. Dust on ledges, dirt on walls, the toilet kept running- had to double tap for it to stop. Only one toilet roll was left for 5 ladies for 3 days. No broom or mop to keep the floors clean. To lock one door we had to use a broom handle in the tracks. Up around reception and pool area was all lovely and clean, tidy but once you get down when we were staying it was very run down which was disappointing after the price we paid to stay. We walked over to surf beach/ club on the beach only to find it was closed for renovations and that was a 1.2 km walk. Sunset bar was absolutely amazing and the guy behind the bar was awesome. I would of loved to of seen this place 5 years ago. $70 to take an esky over and back is pretty bloody expensive if you ask me.

Posted by on 8 May 2022

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Comment from Hotel Management

7 Jun. 2022 by Diana

Hi Cherrie, Thank you for taking the time to leave review and we appreciate you bringing your experience forward. We will be looking into this matter further and rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate your feedback as it enables us to improve our standards. Regards, Diana (Reservations)

1 out of 5

Posted by on 26 Apr. 2022

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3 out of 5
The cabins had a lovely outlook but there were minimal staff (severely understaffed), out of stock of many things, limited choice for dining, facilities were shockingly rundown, ferry was old, surf club closed down and dilapidated and nothing looked like it was depicted on the website.

Posted by on 19 Apr. 2022

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Comment from Hotel Management

5 May 2022 by Diana

Hi Rebecca, Thank you for providing us with your feedback. We are glad that our lovely cabins achieved the standards expected by our guests. It is difficult finding hospitality staff as many businesses are currently experiencing. Your comments are really helpful in highlighting opportunities to improve further and are being addressed internally. It will always be a pleasure to welcome you back on your next visit. Regards, Diana (Reservation)

2 out of 5

Posted by on 11 Apr. 2022

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2 out of 5
How run down is it

Posted by on 10 Apr. 2022

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4 out of 5
Good all round . Except some of the weather stuff.. besides that .. lotscof potential 👍

Posted by on 12 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Diana

Hi Dennis, Thank you for choosing Couran Cove Island Resort and for taking the time in sharing your experience about your recent stay with us. We are glad to know that your stay with us was worhtwhile. We hope you continue to love the unique experience we provide and we look forward to welcoming you back again. Regards, Diana (Reservation)

Property Features

Couran Cove Island Resort offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Event space at this resort measures 3541 square feet (329 square meters) and includes a conference center. A children's pool, barbecue grills, and an arcade/game room are also featured at the family-friendly Couran Cove Island Resort. Free self parking is available. Smoking is allowed in designated areas at this 4-star Gold Coast resort.

  • 1 floor
  • 193 guestrooms or units
  • 3 dining venues
  • 3541 sq ft of conference space
  • 329 sq m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Conference center
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Sofa bed
  • Refrigerator
  • Microwave

Parking

Free self parking

Transport

  • Train station: Gold Coast City Coomera Station (8.8 km / 5.5 mi)
  • Property shuttles: Ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

Couran Cove Island Resort offers 193 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 4-star resort have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and complimentary toiletries. Smart televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Private balcony
  • Pull-out sofa bed
  • Smart television
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ceiling fan

Food & Drink

Poolside Cafe, Spa Island - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

The Marlin Bar - This bar specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Portside Cafe - This café specializes in local cuisine. Guests can enjoy drinks at the bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 5:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that the Eco Cabins are located 1.5 kilometers away from the marina and reception area.

To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Couran Cove Island Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 5:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guests must provide health documentation

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 38 per adult (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Couran Cove Island
  • Ramada Couran Cove Island Resort
  • Ramada Couran Cove Island Resort South Stradbroke Island
  • Ramada Couran Cove Island South Stradbroke Island
  • Couran Cove Island Resort South Stradbroke Island
  • Couran Cove Island Resort
  • Couran Cove Island South Stradbroke Island
  • Couran Cove Island

You should know

  • Pool access available from 7 AM to 9 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.