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"The property was great . Light on the patio was broken. The light cover was found near the dinning area out side . The Nozzle for hairdryer was there
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Genesis Holiday Apartments places you steps from SkyPoint Observation Deck and within a 10-minute stroll of Surfers Paradise Beach.
Each apartment is soundproofed and features a flat-screen TV with digital channels, along with a private pool, an outdoor private spa tub, and a washer/dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Free WiFi, a living room, and a coffee/tea maker are also available. Housekeeping is not available.
Enjoy access to 2 outdoor swimming pools and 2 outdoor tennis courts along with a gym and a sauna. Other amenities include free WiFi in public areas, a seasonal outdoor swimming pool, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.
Genesis Holiday Apartments ratings based on 46 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Genesis Holiday Apartments
Everyone (12)Couples (1)Family (29)
4 out of 5
The property was great . Light on the patio was broken. The light cover was found near the dinning area out side . The Nozzle for hairdryer was there but no dryer. TV remote not working turned on at the wall. Cuts on dining table and coffee table. Switch near bed not working. Lights over lounge not working. Other than these minor things it was very spacious great position.
Posted by Frances on 22 Apr. 2024
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4 out of 5
Posted by Leanne on 15 Jan. 2024
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5 out of 5
Posted by Bojo on 2 Feb. 2023
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1 out of 5
Worst plsce i have ever stayed
Posted by Leigh on 17 Oct. 2022
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4 out of 5
Lovely to have a place where the whole famiky can stay and have our own spaces. Love the spa and pool!
Posted by Carly on 25 Sep. 2022
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1 out of 5
View was nice place was dirty. Broken mirrow on the wall what could cut people. There was poo in the toilet when we checked in. There was no hot water at night time and property manager woildnt answer his phone.next day when je would amswer he phone he said aboit getting part refound and calle back and never did.
Posted by Michael on 24 Jul. 2022
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5 out of 5
I quite liked the location and highly recommended staying there.
Posted by Benjamin on 27 Jun. 2022
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3 out of 5
The pools and gym were great. Unfortunately the games room was being renovated.
The apartment was dirty on arrival - fans disgusting, fryer was full of grease and not cleaned, half used soaps still in a shower and a chair and curtain rail were broken
Posted by Daniel on 13 Apr. 2022
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Comment from Hotel Management
7 May 2022
by Michael at Genesis
Thank you for your feedback. Your points are noted and will be attended to.
4 out of 5
The property was good but the apartment kitchen items were in the cupboard dirty bed's were hard and no spare blankets.
Posted by Jodie on 16 Mar. 2022
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Comment from Hotel Management
17 Mar. 2022
by Michael at Genesis
Thank you for your stay with us and your kind review. Your points are noted and we hope to see you again soon.
1 out of 5
No compassion nor compensation for having lost 1st 2 nights accommodation due to road closures. Both nights were slept in the car after flooding despite having confirmed with front desk only hours before expected arrival that roads were open. Overall the room was disgraceful and defines filth. The carpets didn't appear to have ever been cleaned, sharp objects found in them, sticky table and bench tops, torn curtains, teras in lounge, grime stains on chairs, blown light globes throughout including in the range-hood whilst trying to cook on frypans that need to be thrown out and replaced, everything burnt. Ceiling fan in main bedroom didn't work and unbelievably mouse poo found in the main bed. Microwave hadn't been cleaned nor had the oven. Oven tray didn't fit in the oven preventing oven door to close, very little cutlery, broken plastic forks and not even a paid of tongs. I found the previous occupants boarding in a cupboard, glasses found half full of something found in cupboards, broken clothes drier rack, human hair everywhere predominately in bathrooms, washing machine didn't spin properly, boiling hot water from taps, smashed bedroom window. Games room out of action, a lift out of action, sauna out of action, I certainly wouldn't stay in that room again, cleaners needs to be held accountable as does management. Owners should be made aware.
Posted by justin on 12 Mar. 2022
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Comment from Hotel Management
20 Mar. 2022
by Michael at Genesis
Hi Justin,
We regret that you were unable ot arrive on time due to the traffic situation, and lost two days of stay. That is not something you can take against us for compensation. We are not liable for your loss. Your booking and payment was taken by Wotif/Expedia and if you wanted compensation or modification of your booking, you should have requested from them.
Regarding your comments and opinions on the standard of accommodation provided, while we understand you are entitled to whatever comments you want to make, we certainly do not believe them to be true. We pride ourselves to be a responsible and good provider. We are always fair, sincere and accommodating to all our guests and our review ratings from our other guests reflect that.
Genesis Holiday Apartments offers its guests 2 outdoor swimming pools, outdoor tennis courts, a sauna, and a fitness center. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at Genesis Holiday Apartments. Self parking is free. Smoking is allowed in designated areas at this Gold Coast apartment.
28 guestrooms or units
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Self-service laundry
Tour and ticket information
Game room or arcade
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Elevator
Smoking in designated areas
Family Friendly Amenities
Number of outdoor pools - 2
Number of living rooms
Free WiFi
Soundproofed rooms
Outdoor tennis courts - 2
Kitchen
Laundry facilities
Arcade/game room
Separate dining area
Washer/dryer
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Genesis Holiday Apartments offers 28 air-conditioned accommodations with private pools and outdoor private spa tubs. Each accommodation is individually furnished and decorated. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include washers/dryers and coffee/tea makers.
Private pool
Private outdoor spa tub
In-room kitchen
Washer and dryer
Flat-screen television
Digital channels
Refrigerator (full size)
Microwave
Oven
Stove
Dishwasher
Rice cooker
Coffee maker
Kitchenware
Bathtub or shower
Hair dryer
Iron and ironing board
Sound-insulated rooms
Air conditioning
Ceiling fan
Unique furnishings
Unique decor
Hotel Policies
Check-in
Check-in time starts at 2 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Friday: 8:30 AM - 5 PM
Saturday - Saturday: 8:30 AM - 2:30 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Reception hours are 9 AM to 11 AM on Sundays.
This property's front desk is open during the following times:
Monday - Friday: 8:30 AM - 5 PM
Saturday - Saturday: 8:30 AM - 2:30 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-out is available.
Debit cards not accepted
Staffed front desk
Smoke detector
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
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Frequently Asked Questions
Genesis Holiday Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Genesis Holiday Apartments has a free self car park.
Yep, Genesis Holiday Apartments is a short 7-minute walk from Surfers Paradise Beach.
Genesis Holiday Apartments has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from January to December.
This property features 2 outdoor pools, as well as a private hot tub and a private pool.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
