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InterContinental Mark Hopkins by IHG

4.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for InterContinental Mark Hopkins by IHG

Courtyard
Suite (Mark Hopkins) | Terrace/patio
Lobby
Minibar, in-room safe, desk, laptop workspace
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Parking available
The current price is AU$307
includes taxes & fees
26 May - 27 May

Explore the area

Map
999 California Street, San Francisco, CA, 94108
  • Lombard Street
    ‪2 min drive‬
  • Ferry Building
    ‪3 min drive‬
  • Pier 39
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite (Penthouse)

Suite (Penthouse)

Suite (Penthouse)

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bath and shower
Deep-soaking bath
Eco-friendly toiletries
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Designer toiletries
Rainfall showerhead
Hairdryer
  • 70 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Roll-in Shower (Mobility)

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
  • 74 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area, Sunroom Access)

Suite, 1 Bedroom (Dining Area, Sunroom Access)

Suite, 1 Bedroom (Dining Area, Sunroom Access)

Highlights

Terrace
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hydromassage showerhead
Hairdryer
Separate bath and shower
  • 79 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Cosy)

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Cosy)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Dining Area)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Dining Area)

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hydromassage showerhead
Deep-soaking bath
Eco-friendly toiletries
  • 73 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bath and shower
Deep-soaking bath
Eco-friendly toiletries
  • 139 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Mark Hopkins)

Suite (Mark Hopkins)

Suite (Mark Hopkins)

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bath and shower
Bidet
Eco-friendly toiletries
  • 50 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Sun Room Access)

Suite, 1 Bedroom (Sun Room Access)

Suite, 1 Bedroom (Sun Room Access)

Highlights

Terrace
Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bath and shower
Deep-soaking bath
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 49 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

Highlights

Separate dining area
Soundproofed
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
  • 121 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed (Golden Gate Bridge View)

Classic Room, 1 King Bed (Golden Gate Bridge View)

Classic Room, 1 King Bed (Golden Gate Bridge View)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room (Upgraded)

Minibar, in-room safe, desk, laptop workspace

Classic Room (Upgraded)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hydromassage showerhead
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Classic Room, 2 Double Beds, City View

Classic Room, 2 Double Beds, City View

Classic Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed (Nob Hill Neighborhood Views)

Classic Room, 1 King Bed (Nob Hill Neighborhood Views)

Classic Room, 1 King Bed (Nob Hill Neighborhood Views)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room

Presidential Room

Presidential Room

Highlights

Separate dining area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Designer toiletries
Rainfall showerhead
Hairdryer
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Designer toiletries
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Francisco

A luxury stay in the heart of San Francisco awaits you at InterContinental Mark Hopkins by IHG. Within a 5-minute stroll you'll find Grace Cathedral and Ferry Building within a 30-minute walk. Highlights at this historic hotel include a restaurant and in-room free wired Internet. .The restaurant, Nob Hill Club, is open for breakfast, lunch and dinner. Top of The Mark SkyLounge is the hotel's own cocktail bar. 17 meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Downtown San Francisco hotel include Lombard Street and Pier 39.

What's nearby

  • Union Square - 6 min walk - 0.6 km
  • Moscone Convention Center - 20 min walk - 1.7 km
  • Lombard Street - 2 min drive - 1.9 km
  • Ferry Building - 3 min drive - 2.1 km
  • Pier 39 - 4 min drive - 2.4 km

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco International Airport (SFO) - 34 min drive

Restaurants

  • ‪The Masonic - ‬3 min walk
  • ‪Top of the Mark - ‬1 min walk
  • ‪Pacific Cocktail Haven - ‬4 min walk
  • ‪Concierge Lounge - ‬5 min walk
  • ‪New Fortune Restaurant - ‬4 min walk

About this property

InterContinental Mark Hopkins by IHG

Luxury hotel with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 17 meeting rooms.

Public spaces have free WiFi and wired Internet. A fitness centre, a terrace, and multilingual staff are also featured at the luxury InterContinental Mark Hopkins by IHG. Parking is available for a fee.

This 4-star San Francisco hotel is smoke free.

  • 382 guestrooms or units
  • 16 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
InterContinental Mark Hopkins by IHG offers 382 air-conditioned accommodations with iPod docking stations and minibars. 44-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of America.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 87.78 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 10 to 40 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Nob Hill Club
  • Top of The Mark SkyLounge

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 17 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 44-inch flat-screen TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 100.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 37.63 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults and USD 10 to 40 for children
  • Valet parking fee: USD 87.78 per night (in/out privileges)
  • Early check-in fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hopkins
InterContinental Mark
InterContinental Mark Hopkins
InterContinental Mark Hopkins Hotel
InterContinental Mark Hopkins Hotel San Francisco
InterContinental Mark Hopkins San Francisco
Mark Hopkins InterContinental
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
San Francisco Intercontinental

Frequently asked questions

Is parking available at InterContinental Mark Hopkins by IHG?

Yep, InterContinental Mark Hopkins by IHG has secured covered valet parking with in/out privileges for USD 87.78 per night.

How much does it cost to stay at InterContinental Mark Hopkins by IHG?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at InterContinental Mark Hopkins by IHG on 26 May 2025 start from AU$247.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to InterContinental Mark Hopkins by IHG?

The closest beach to InterContinental Mark Hopkins by IHG is Ocean Beach (9.4 km).

Does InterContinental Mark Hopkins by IHG serve breakfast?

You bet, cooked-to-order brekkie is available daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at InterContinental Mark Hopkins by IHG?

No, InterContinental Mark Hopkins by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Mark Hopkins by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at InterContinental Mark Hopkins by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Mark Hopkins by IHG?

Cats and dogs are welcome at InterContinental Mark Hopkins by IHG, with food and water bowls on offer. Just so you know, there's a weight limit of up to 23 kg per pet.

InterContinental Mark Hopkins by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews
Rating 8 - Good. 192 out of 1004 reviews
Rating 6 - Okay. 78 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, we stayed in the Mark Hopkins Suite. The bathroom was immaculate. Some areas were roughly around the edges like the sun room or the parlor lacking a refrigerator that wasn’t filled with pay-for items. We enjoyed our stay.
Stayed 6 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Eusebio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great for value. Need better pillows and food too expensive at restsurant.
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Erika

Stayed 2 nights in Jan 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old, gracious hotel. Nice big rooms, professional and helpful staff. At the top of Nob Hill so a good cardio to get around but I would definitely return and recommend to friends.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Nathalie

Stayed 3 nights in Jan 2025

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Excellent hotel in an attractive part of SF
Stayed 1 night in Nov 2024

10/10 Excellent

Russell

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, only the restaurant is a bit overpriced.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2025

6/10 Okay

Kimberly

Business traveller
Liked: Cleanliness, staff & service

Expected a nicer room

Not impressed with the room. The mattress and pillows weren’t comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Anna Palladino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel in amazing condition and in a great location.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Sohail

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
need investment and would recommend staff with energy like the host at the top of marc!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Stayed 3 nights in Dec 2024

6/10 Okay

MOHAMMAD HOSSEIN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had a reservation for three nights, but our plans changed, so we wanted to modify it to two days. Unfortunately, the hotel didn’t comply with our request. Expedia assured us that they had contacted the hotel and would keep our room until our arrival. They also asked us to provide a proof from the hotel indicating when we checked in so that Expedia could refund us for the unused day. However, the front desk made a mistake by writing our check-in date incorrectly. When we informed them of this error, they refused to correct it. We requested a proof of the day we had access to our room, but they kept us waiting for an extended period. They took my email to send me later but they haven’t done it so far. Overall, this experience was very disappointing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Very quiet amd clean. My hisband and I really like the breakfast. Well done. Good customer service. We spent 1 night there. Thank you
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024