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4.0 out of 5

"Easy checkin and checkout. Friendly staff. Good size room. Good value. " More

By a verified traveller on Sat 01 Jun 2019

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Hotel Description

Hilton San Francisco Union Square places you in the center of San Francisco, within just a 10-minute stroll of Westfield San Francisco Centre and within 30 minutes of Ferry Building. Highlights at this hotel include 2 restaurants, 3 bars/lounges, and an outdoor swimming pool.

Flat-screen TVs with satellite channels are featured in all 1921 rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Additionally, refrigerators, safes, and hair dryers are available.

The restaurant, Urban Tavern, serves American cuisine and is open for breakfast and dinner. Cityscape Bar and Lounge is the hotel's own rooftop bar, serving drinks along with light fare. 160000 square feet (14864 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a 24-hour health club, and a coffee shop/café. Full breakfast is available daily between 6 AM and 10 AM. There's also the convenience of valet parking.

With a stay at this 4-star Downtown San Francisco hotel, you'll be 2.4 km (1.5 mi) from Lombard Street and 2.8 km (1.7 mi) from Painted Ladies.

1 Bed Mobility/Hearing Access Roll-in Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$202* Per night/room 25 Oct. - 26 Oct.

Skyline View - 2 Double Beds - Floors 20-44

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 Bed Mobility/Hearing Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View (Floors 20-44)

Bed Count 1 King Bed Maximum Occupancy 3 Max

View 2 Beds Mobility/Hearing Access Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Skyline View - Junior Suite 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton San Francisco Union Square ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton San Francisco Union Square

Everyone (8) Couples (1)
4 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Katie

Thank you for rating us, Wotif! We're glad you enjoyed your stay.

5 out of 5
Easy checkin and checkout. Friendly staff. Good size room. Good value.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Sonia

We're so glad that you enjoyed our friendly staff and spacious rooms. We hope to welcome you back soon!

5 out of 5

Posted by on 10 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by Sonia

We're thrilled that you enjoyed your stay! We hope to welcome you back in the future.

5 out of 5
Thoroughly recommend this hotel for a family of five.

Posted by on 27 Dec. 2018

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Comment from Hotel Management

27 Dec. 2018 by Sonia

We're thrilled that you and your family had a great stay with us! We hope to welcome you back in the future.

4 out of 5
The room was quiet and dark which was great for sleeping. The shower had great pressure, but was designed badly as no matter what you did, you had water all over the floor. The beds were a bit too soft for my liking. The room was spacious.

Posted by on 19 Dec. 2018

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Comment from Hotel Management

19 Dec. 2018 by Sonia

We're happy that you enjoyed our spacious and comfortable rooms, but we apologize that certain aspects of your stay didn't meet expectations. We will take your feedback into consideration - thank you!

5 out of 5
Nice and clean. Good location and facilities. Self parking is expensive but there are two cheaper ones across the street.

Posted by on 18 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by Sonia

We're thrilled that you enjoyed our clean rooms and convenient location! We hope to welcome you back soon.

4 out of 5
Great location - excellent roof top bar (Cityscape). Pool area needs a little more character.

Posted by , from Melbourne on 14 Oct. 2018

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Comment from Hotel Management

15 Oct. 2018 by Sonia

We're so happy that you enjoyed our convenient location and stunning views from Cityscape on the 46th floor. We appreciate your feedback, Janine!

3 out of 5
Hotel of average quality for a Hilton Hotel. I did like the downstairs cafe / convenience store, as food can be very expensive elsewhere.

Posted by on 13 Sep. 2018

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Comment from Hotel Management

14 Sep. 2018 by Sonia

We're happy that you enjoyed Herb N' Kitchen, our convenient grab-and-go option in the lobby. This said, we are sorry that you did not have an above-average experience staying with us, and we will try to do even better next time.

1 out of 5

Not up to Hilton standards

Pros: Good location, quite clean
Cons: Staff need to be more helpful in meeting guest needs
Location: Short walk to Union Square and shopping. Plenty of places to eat nearby.
Handy location. Rooms ok and reasonably clean. Bathroom door didn't close properly and kept opening. Be prepared to wait forever for the elevator. Restaurant very expensive - walk around the corner to one of the many 24 hour cafes for a great breakfast for a fraction of the cost of eating at the hotel. Staff were impolite and unhelpful. We were disappointed to only get paper cups in our room - we like to drink our coffee from a ceramic mug and would have thought Hilton would provide these as standard. Obviously not. So we tried for 2 days to get ceramic mugs and were just given the run around. Multiple times after explaining we wanted ceramic mugs with handles - "no, not the paper ones" - we were delivered more paper cups. Even after speaking to the manager on duty we only got paper cups. Finally hotel staff agreed to deliver ceramic mugs but wanted to charge us to use them! We ended up buying some cheap ones at a gift shop. While this may seem to be a minor issue, I'm just shocked that it was such an issue for a Hilton hotel.

Posted by , from Australia on 11 Jan. 2018

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About the Hilton San Francisco Union Square

Location 333 O'Farrell St., San Francisco, CA 94102

Property Features

Hilton San Francisco Union Square offers its guests an outdoor pool and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 160000 square feet (14864 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1921 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 160000 sq ft of conference space
  • 14864 sq m of conference space
  • Built in 1964
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (22.5 km / 14 mi)
  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Powell St & O'Farrell St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton San Francisco Union Square offers 1921 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch flat-screen televisions come with premium satellite channels. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Urban Tavern - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Herb N Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Cityscape Bar and Lounge - This rooftop bar serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property offers WiFi in the lobby area only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 48.66 for adults and USD 18.72 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 66.12 per night
  • Valet parking fee: USD 79.80 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel San Francisco Union Square
  • Hilton San Francisco Union Square
  • San Francisco Union Square Hilton
  • Hilton Hotel San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco
  • San Francisco Hilton
  • Hilton San Francisco Union Square Hotel
  • Hilton Francisco Union Square
  • Hilton San Francisco Union Square Hotel
  • Hilton San Francisco Union Square San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.