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"We checked in to the Westin, san francisco. On the second day, we went to have breakfast but were refused. The waitress said breakfast were not includ ... " More

By a verified traveller on Sun 30 Dec 2018

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Hotel Description

A romantic stay in the heart of San Francisco awaits you at The Westin St. Francis San Francisco on Union Square. Within a short 5-minute stroll, you'll find popular places like SHN Curran Theatre and Westfield San Francisco Centre. Highlights at this hotel include a restaurant and in-room LCD TVs.

TVs with cable channels are featured in all 1195 rooms, and you can enjoy WiFi, coffee/tea makers, and safes. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. 24-hour room service, Netflix, and hair dryers are also available. Housekeeping is available on request.

The coffee shop, Caruso's, serves American cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. 3240 square feet (301 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and noon. There's also the convenience of valet parking.

Within a 15-minute walk of this 4-star Downtown San Francisco hotel, attractions include San Francisco Museum of Modern Art and Moscone Convention Center.

Traditional Room, 1 Queen Bed (Landmark Building)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$215* Per night/room 6 Nov. - 7 Nov.

Traditional Room, 1 King Bed (Landmark Building)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Parkview Suite, 1 Bedroom, 2 Bathrooms, Union Square View (Landmark Building)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds (Landmark Building)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, City View, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Tower (Limited View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin St. Francis San Francisco on Union Square ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin St. Francis San Francisco on Union Square

Everyone (8)
5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Amanda

Thank you for your 5 star rating. Come see us again soon!

3 out of 5
We checked in to the Westin, san francisco. On the second day, we went to have breakfast but were refused. The waitress said breakfast were not included for us. Unfotunatley, we had to have our breakfast outside of the hotel with spending extra money. In the afternoon, I loggin to the wotif site, it clearly showed the breakfast was included so I brought the copy to the hotel counter. The staff was so friendly and helped out to have meal from the 3rd day. What the staff also said to us that wotif did not inform to the hotel properly. We were quite upset with it. I hope wotif refund for the breakfast which we were missed out.

Posted by on 30 Dec. 2018

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3 out of 5
Great location, but was not happy with any of the communications with the hotel. We had same basic needs which were not met at all. Also they need to have more staff on at the main reception counters. Because of the various issues I had I had to visit the counter a few times and the wait time was not acceptable

Posted by on 14 Dec. 2018

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2 out of 5

Posted by on 28 Nov. 2018

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2 out of 5
Protesters meant that we were woken every morning at 7am. Hotel staff were pretty much non existent. Such a shame because it was in a great location and quite lovely facilities.

Posted by , from Australia on 24 Nov. 2018

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5 out of 5
Beautiful, classic hotel in a great location. Spacious rooms, very clean and well presented.

Posted by , from North Melbourne on 12 Oct. 2018

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3 out of 5
Hotel is living of the past high profile visitors as it's reputation. Overpriced for what you get. Not even a tea cup in the room. Only paper coffee cups that get thrown away. Only 1 tea bag supplied when checking in and no extras given, unless we asked per day. In room dining very expensive. Wanted somewhere really nice to relax and recuperate and thought we were getting the top of the range. We ended up changing rooms after a day because furniture was missing in the room. Only had one side table and 1 chair in the room for 2 people. Also only 1 bathrobe. Very disappointed seeing as we were paying top dollar.

Posted by , from Australia on 15 Sep. 2018

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4 out of 5
Great room, concierge staff were super helpful, room service staff kind of moody. Hair IN bed not cool. Amenities were excellent.

Posted by on 14 Apr. 2018

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About the The Westin St. Francis San Francisco on Union Square

Location 335 Powell Street, San Francisco, CA 94102

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly The Westin St. Francis San Francisco on Union Square. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 1195 guestrooms or units
  • 31 levels
  • 2 buildings
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 1904
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (23.5 km / 14.6 mi)
  • Train station: San Francisco Station (2 km / 1.2 mi)
  • Metro station: Powell St & Geary Blvd Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin St. Francis San Francisco on Union Square offers 1195 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to noon.

The Westin St. Francis San Francisco on Union Square has a restaurant on site.

Caruso's - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • Debit cards
  • Pets allowed (no fees)
  • UnionPay
  • Car recommended
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 45 for adults, USD 5 and USD 15 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Covered valet parking fee: USD 68 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • st Westin
  • Westin St
  • Westin St Francis Union Square
  • Westin St Hotel
  • Westin St Hotel Francis Square Union
  • Westin St Francis Union Square Hotel
  • Westin St Francis San Francisco Union Square Hotel
  • Westin St Francis San Francisco Union Square
  • The Westin St Francis on Union Square
  • Westin St. Francis San Francisco Union Square Hotel
  • Westin St. Hotel
  • Westin St. Francis San Francisco Union Square
  • Westin St.
  • Westin Hotel San Francisco
  • The Westin St. Francis Hotel San Francisco
  • Westin San Francisco
  • San Francisco Westin
  • Westin St Francis
  • The Westin St Francis San Francisco on Union Square
  • The Westin St. Francis San Francisco on Union Square Hotel

You should know

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.