Skip to main content
Beginning of main content

"We checked in to the Westin, san francisco. On the second day, we went to have breakfast but were refused. The waitress said breakfast were not includ ... " More

By a verified traveller on Sun 30 Dec 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of San Francisco awaits you at The Westin St. Francis San Francisco on Union Square. Within just a 15-minute stroll, you'll find popular places like Warfield Theater and San Francisco Museum of Modern Art. Highlights at this romantic hotel include a restaurant, a 24-hour gym, and a bar/lounge.

LCD TVs with cable channels are featured in all 1195 rooms, and you can enjoy WiFi, coffee/tea makers, and safes. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Netflix, hair dryers, and phones are also available. Housekeeping is available on request.

The restaurant, Oak Room Restaurant, serves American cuisine and is open for breakfast and lunch. Clock Bar is the hotel's own cocktail bar, serving drinks along with light fare. Added amenities include free WiFi in public areas, a gym, and a coffee shop/café. Each morning to-go breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of valet parking.

Within a 20-minute walk of this 4.5-star Downtown San Francisco hotel, attractions include Moscone Convention Center and Orpheum Theater.

Traditional Room, 1 Queen Bed, Non Smoking, No View (Landmark Building)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$212* Per night/room 20 Dec. - 21 Dec.

Traditional Room, 1 King Bed, Non Smoking (Landmark Building)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Parkview Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking (Landmark Building)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cityview Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin St. Francis San Francisco on Union Square ratings based on 5 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin St. Francis San Francisco on Union Square

Everyone (5)
5 out of 5

Posted by on 31 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

31 Jul. 2019 by Amanda

Thank you for your 5 star rating. Come see us again soon!

3 out of 5
We checked in to the Westin, san francisco. On the second day, we went to have breakfast but were refused. The waitress said breakfast were not included for us. Unfotunatley, we had to have our breakfast outside of the hotel with spending extra money. In the afternoon, I loggin to the wotif site, it clearly showed the breakfast was included so I brought the copy to the hotel counter. The staff was so friendly and helped out to have meal from the 3rd day. What the staff also said to us that wotif did not inform to the hotel properly. We were quite upset with it. I hope wotif refund for the breakfast which we were missed out.

Posted by on 30 Dec. 2018

Was this review helpful to you?
3 out of 5
Great location, but was not happy with any of the communications with the hotel. We had same basic needs which were not met at all. Also they need to have more staff on at the main reception counters. Because of the various issues I had I had to visit the counter a few times and the wait time was not acceptable

Posted by on 14 Dec. 2018

Was this review helpful to you?
2 out of 5

Posted by on 28 Nov. 2018

Was this review helpful to you?
2 out of 5
Protesters meant that we were woken every morning at 7am. Hotel staff were pretty much non existent. Such a shame because it was in a great location and quite lovely facilities.

Posted by , from Australia on 24 Nov. 2018

Was this review helpful to you?

About the The Westin St. Francis San Francisco on Union Square

Location 335 Powell Street, San Francisco, CA 94102

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury The Westin St. Francis San Francisco on Union Square. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4.5-star San Francisco hotel is smoke free.

  • 1195 guestrooms or units
  • 31 levels
  • 2 buildings
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 1904
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2 km / 1.2 mi)
  • Metro station: Powell St & Geary Blvd Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin St. Francis San Francisco on Union Square offers 1195 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Oak Room Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch.

Clock Bar - This cocktail bar specializes in local cuisine and serves light fare only. Open daily.

Caruso's - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

ENO Wine Bar - This wine bar serves dinner and light fare. Open daily.

Chateau Montelena Tasting - Onsite wine bar. Reservations are required. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • Debit cards
  • Pets allowed (no fees)
  • UnionPay
  • Staffed front desk
  • Car not required
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 45 for adults, USD 25 and USD 44 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Covered valet parking fee: USD 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • st Westin
  • Westin St
  • Westin St Francis Union Square
  • Westin St Hotel
  • Westin St Hotel Francis Square Union
  • Westin St Francis Union Square Hotel
  • Westin St Francis San Francisco Union Square Hotel
  • Westin St Francis San Francisco Union Square
  • The Westin St Francis on Union Square
  • Westin St. Francis San Francisco Union Square Hotel
  • Westin St. Hotel
  • Westin St. Francis San Francisco Union Square
  • Westin St.
  • Westin Hotel San Francisco
  • The Westin St. Francis Hotel San Francisco
  • Westin San Francisco
  • San Francisco Westin
  • Westin St Francis
  • The Westin St Francis San Francisco on Union Square
  • The Westin St. Francis San Francisco on Union Square Hotel

You should know

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.wotif.com/San-Francisco-Hotels-The-Westin-St.-Francis-San-Francisco-on-Union-Square.h26760-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Francisco-Hotels-The-Westin-St.-Francis-San-Francisco-on-Union-Square.h26760-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/San-Francisco-Hotels-The-Westin-St.-Francis-San-Francisco-on-Union-Square.h26760-p2.Hotel-Reviews?rm1=a2&

Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.