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Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star property
2 New Montgomery St, San Francisco, CA 1800 796 370
Choose Dates
4.7 out of 5
Exceptional!
See all 13 Wotif Reviews

"A fantastic hotel on market st. Close to downtown and farmers market. Beautifully clean, reception room is exquisite. " More

By a verified traveller on Sat 23 Dec 2017

Points Of Interest

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Hotel Description

A luxury stay in the heart of San Francisco awaits you at Palace Hotel, a Luxury Collection Hotel, San Francisco. Within just a 10-minute stroll, you'll find popular attractions like San Francisco Museum of Modern Art and Moscone Convention Center. Highlights at this historic hotel include 2 restaurants, 2 bars/lounges, and an indoor swimming pool.

All 556 rooms feature flat-screen TVs with satellite channels, and you can enjoy WiFi, wired Internet, and free weekday newspapers. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. 24-hour room service, free local calls, and free bottled water are also available.

The restaurant, Garden Court, is open for breakfast, brunch, and lunch. Pied Piper Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the fitness center and spa tub. 53000 square feet (4924 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Downtown San Francisco hotel include 555 California Street and Westfield San Francisco Centre.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$258* Per night/room 1 Aug. - 2 Aug.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View (New Montgomery Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palace Hotel, a Luxury Collection Hotel, San Francisco ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Everyone (12) Couples (1)
5 out of 5

Great location, beautiful hotel

A fantastic hotel on market st. Close to downtown and farmers market. Beautifully clean, reception room is exquisite.

Posted by , from NZ on 23 Dec. 2017

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4 out of 5

Beautiful building and classic architecture

Classic well appointed rooms. Very clean but missed having a kettle in the room. Great bar in the lobby for food and cocktails

Posted by , from Gold Coast. on 24 Nov. 2017

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5 out of 5

Next to BART

Great Location, historic hotel with modern amenities. Staff were very helpful and gave access to the pool and shower area to freshen up before evening departure.

Posted by , from Hamilton on 28 Aug. 2017

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4 out of 5

Good position

Handy to shops, transport. Got BART train in from airport cost $9ea take Montgomery exit and you are very close to hotel. Street cars(trams) outside hotel as are the buses. Historic, clean, lavish hotel.

Posted by on 21 Aug. 2017

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3 out of 5

Nice hotel , poor wifi

Wifi was awful .. and expensive Told concierge but nothing was improved You would think in San Francisco, even a 5* hotel could manage fast internet. Instead, could not join Skype meetings , because the sound was choppy and web pages took ages to load .. Also, hotel charges 18.00 every time you make a call, even if that call was not successful in connecting .. nearly 100usd for trying to call someone .. that is not reasonable charging

Posted by , from melbourne on 6 Aug. 2017

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5 out of 5
Great hotel friendly staff good location comfortable lodgings great city experience

Posted by on 26 Jul. 2017

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5 out of 5

Beautiful hotel centrally located.

Pros: Architecture, room comfort +++++, ambience.
Cons: No a thing.
Location: Centrally located to all main attractions and excellent public transport options nearby.
Beautiful hotel, wonderful helpful & courteous staff, centrally located to all transport and attractions.

Posted by , from Brisbane, Australia on 21 Feb. 2017

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5 out of 5

Beautiful hotel centrally located

The palace hotel is a beautiful hotel and is located centrally close to Union Square. China town is an easy walk away and it is about 30 minutes walk to the wharf area. The rooms are well appointed and there is a great indoor pool, spa and gym that can be used year round. The staff were also very nice. When we arrived on Christmas eve there was quite a line to check in but staff handed out free water and chocolates and were kind enough to even provide free wifi for our stay due to the wait. I would definitely stay here again and recommend it to anyone visiting San Fran.

Posted by on 4 Jan. 2017

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5 out of 5

Excellent location, friendly staff, highly recomme

After staying at this hotel, every other hotel on our trip across the USA is a let down

Posted by on 20 Dec. 2016

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5 out of 5

Lovely historic hotel

Great position, friendly service, brilliant concierge, beautiful historic old hotel

Posted by on 27 Nov. 2016

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About the Palace Hotel, a Luxury Collection Hotel, San Francisco

Location 2 New Montgomery St, San Francisco, CA 94105

Property Features

Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (23.4 km / 14.5 mi)
  • Train station: San Francisco Station (2.1 km / 1.3 mi)
  • Metro station: Market St & New Montgomery St Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Frette Italian linens
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Garden Court - This restaurant serves breakfast, brunch, and lunch.

Pied Piper Bar - This bar serves light fare only.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 49 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Luxury Collection
  • Palace Hotel Luxury Collection San Francisco
  • Palace Luxury Collection
  • Palace Luxury Collection San Francisco
  • Palace Hotel Luxury Collection Hotel San Francisco
  • Palace Hotel Luxury Collection Hotel
  • Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.