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Sudima Lake Rotorua

4-star property
1000 Eruera Street, Rotorua, 1800 796 370
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3.8 out of 5
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See all 274 wotif Reviews

"Very good service at reception " More

By a verified traveller on Mon 04 Sep 2023

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Hotel Description

Sudima Lake Rotorua places you in the center of Rotorua, within a short 5-minute stroll of Polynesian Spa and Tamaki Maori Village. Highlights at this eco-certified hotel include a restaurant, an indoor swimming pool, and free self parking.

The restaurant, Okareka Restaurant, is open for breakfast, lunch, and dinner. Okareka Bar is the hotel's own bar. 3477 square feet (323 square meters) of event facilities include 4 meeting rooms and conference space. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10 AM.

Sights within a 10-minute drive of this 4-star Rotorua hotel include Skyline Rotorua and Redwoods Whakarewarewa Forest.

Superior Twin Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$156* Per night/room 17 Oct. - 18 Oct.

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Plus Twin

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sudima Lake Rotorua ratings based on 274 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sudima Lake Rotorua

Everyone (160) Couples (29) Family (76)
4 out of 5
Very good service at reception

Posted by on 4 Sep. 2023

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3 out of 5
Toilet leaking on the floor, running water sound from the toilet constantly

Posted by on 27 Aug. 2023

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Comment from Hotel Management

4 Sep. 2023 by Awatere Douglas

Kia ora Derick,Thank you for your feedback. We're sorry to hear about the issues you faced with the leaking toilet and constant water sound. Our team is working to address these problems. Your feedback helps us improve our services. We hope to host you again in the future for a better stay.Ngā mihiAwatere DouglasHotel Manager

3 out of 5

Posted by on 1 Jul. 2023

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Comment from Hotel Management

3 Jul. 2023 by Awatere Douglas

Kia ora Linda, We appreciate your feedback. Thank you for taking the time to share your experience with us. If there are any specific areas of concern or suggestions for improvement, please let us know. Ngā mihiAwatere DouglasHotel Manager

4 out of 5
Pool was cold. Breakfast was excellent. Staff helpful and cheerful.

Posted by on 13 Jun. 2023

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Comment from Hotel Management

14 Jun. 2023 by Awatere Douglas

Kia ora Ripeka, We appreciate your feedback and hope to have the opportunity to welcome you back soon. Ngā mihiAwatere DouglasHotel Manager

1 out of 5
No microwave to heat food and not clean enough. Amount paid for the stay was not worth it.

Posted by on 11 Jun. 2023

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Comment from Hotel Management

12 Jun. 2023 by Awatere Douglas

Kia ora Sonel, Thank you for sharing your feedback regarding your recent stay. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. Ngā mihiAwatere DouglasHotel Manager

5 out of 5
I have stayed here a few times. I like the closeness to everything. Breakfast starts at 6am. Lovely staff. Clean rooms. Nice and quiet. Reasonably priced if you book early.

Posted by on 5 Jun. 2023

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Comment from Hotel Management

6 Jun. 2023 by Awatere Douglas

Kia ora Monique, Thank you for your positive feedback! We appreciate your continued loyalty and are pleased to hear that you enjoyed your stay. We hope to welcome you back soon for another great stay!Ngā mihiAwatere DouglasHotel Manager

4 out of 5
Clean hotel, staff were friendly.

Posted by on 28 May 2023

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Comment from Hotel Management

28 May 2023 by Awatere Douglas

Kia ora Jun, Thank you for your feedback. We're glad to hear that you found the hotel clean and the staff friendly. We strive to provide a pleasant and comfortable experience for our guests. If you have any further comments or suggestions, please let us know. We appreciate your feedback and look forward to welcoming you again in the future.

5 out of 5
Very tidy, clean and breakfast was amazing, didnt have to go out of the hotel to grab a bite and was only $35 eat all you want.

Posted by on 23 May 2023

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Comment from Hotel Management

27 May 2023 by Awatere Douglas

We're glad to hear that you found our hotel to be tidy and clean. It's great that you enjoyed the breakfast and found it to be amazing. We take pride in offering a variety of delicious options to start your day. Our all-you-can-eat breakfast for 35 provides convenience and value for our guests. Thank you for your positive feedback, and we hope to welcome you back in the future.

4 out of 5
Room was clean and warm. Staff were nice and helpful.

Posted by on 7 May 2023

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Comment from Hotel Management

15 May 2023 by Awatere Douglas

Kia ora Mike, Thank you for the feedback, we can't wait to have you back. Ngā mihiAwatere DouglasHotel Manager

5 out of 5
Disappointed having the shower over the bath asvwe had a very elderly women in our group whi struggled to get on for a shower.

Posted by on 11 Apr. 2023

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Comment from Hotel Management

23 Apr. 2023 by Awatere Douglas

Kia ora Marie, Thank you for your feedback and bringing this concern to our attention. In future, please do report this to our Team so that we can arrange a more appropriate room. Ngā mihiAwatere DouglasHotel Manager

About the Sudima Lake Rotorua

Location 1000 Eruera Street, Rotorua, 3201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3477 square feet (323 square meters) and includes conference space. An indoor pool, tour/ticket assistance, and multilingual staff are also featured at the eco-certified Sudima Lake Rotorua. Free self parking is available. This 4-star Rotorua hotel is smoke free.

  • 247 guestrooms or units
  • 3477 sq ft of conference space
  • 323 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sudima Lake Rotorua offers 247 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. This Rotorua hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10 AM.

Okareka Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Okareka Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sudima
  • Sudima
  • Sudima Hotel
  • Sudima Hotel Lake Rotorua
  • Sudima Lake Rotorua
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Rotorua
  • Sudima Lake Rotorua Hotel Rotorua

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.