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4.5 out of 5

"the hotel has good attractions such as spars, views of the lagoon, but the rooms are in need of a deep cleaning, the bathroom tiles have a lot of mold ... " More

By a verified traveller on Mon 09 Aug 2021

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Hotel Description

A romantic stay in Rotorua awaits you at Wai Ora Lakeside Spa Resort. You'll be 0.4 km (0.3 mi) from Te Amorangi Museum and 5.4 km (3.4 mi) from Whakarewarewa Hot Springs. Highlights at this beach hotel include 2 outdoor swimming pools, 4 spa tubs, and a full-service spa.

You can enjoy LCD TVs with cable channels, and all 30 soundproofed rooms feature free WiFi, free wired Internet, and balconies or patios. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, sofa beds, dining areas, and sitting areas are available.

A day of pampering at Wai Ora Spa can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the sauna, seasonal outdoor swimming pool, and pool loungers. Business travelers can take advantage of a conference center, a meeting room, and a business center. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of a free area shuttle.

Sights within a 10-minute drive of this Holdens Bay hotel include Redwoods Whakarewarewa Forest and Hell's Gate and Wai Ora Spa.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$116* Per night/room 24 Oct. - 25 Oct.

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Studio Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wai Ora Lakeside Spa Resort ratings based on 122 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wai Ora Lakeside Spa Resort

Everyone (51) Couples (59) Family (11)
3 out of 5
the hotel has good attractions such as spars, views of the lagoon, but the rooms are in need of a deep cleaning, the bathroom tiles have a lot of mold, the bathroom water drainage system (bath) is in need of a good cleaning and Bath water goes down very slowly and there is flooding in the bathroom, the bathroom sink is also a very bad drainage system.

Posted by on 9 Aug. 2021

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5 out of 5
Staff were very friendly and helpful.

Posted by on 29 Jul. 2021

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4 out of 5
Nice

Posted by on 7 Jul. 2021

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4 out of 5
The resort is starting to show its age otherwise no problems

Posted by on 4 Jul. 2021

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5 out of 5
We had a very enjoyable stay .staff went out of there way for us. Will certainly be going back.

Posted by on 31 May 2021

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5 out of 5
Our room was lovely with a great view.There was no electric blanket but there was a hot water bottle.could have done with another blanket as the weather was cold.There was heating in the room but we didn’t have it on as too stuffy.Thank you.

Posted by , from Waharoa on 11 Sep. 2020

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Comment from Hotel Management

12 Sep. 2020 by Sophia

Dear Maude Thanks staying with us for your holiday and comments to us ,we will take your suggestion into consideration and make improvement. Hope see you here near future Sophia 12/9

4 out of 5

Posted by on 25 Jul. 2020

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Comment from Hotel Management

22 Sep. 2020 by Sophia

Thanks for your staying with us ,we will be provide better and better service to our value customer Waiora Team

4 out of 5

Posted by on 7 Jun. 2020

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5 out of 5

Posted by on 17 Feb. 2020

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5 out of 5
From check in to checkout everything was flawless. All the staff I had contact with were extremely hospitable and went out of their way to assist.

Posted by on 14 Feb. 2020

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Property Features

Wai Ora Lakeside Spa Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 4 spa tubs along with a sauna and a seasonal outdoor pool. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Wai Ora Lakeside Spa Resort. A free area shuttle within 8 kilometers is available. This Rotorua hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 2007
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free area shuttle within 8 kilometers

Room Amenities

Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations have separate dining areas and are furnished with single sofa beds. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wai Ora
  • Wai Ora Lakeside
  • Wai Ora Lakeside Resort
  • Wai Ora Lakeside Spa
  • Wai Ora Lakeside Spa Resort
  • Wai Ora Lakeside Spa Resort Rotorua
  • Wai Ora Lakeside Spa Rotorua
  • Wai Ora Resort
  • Wai Ora Spa
  • Wai Ora Spa Resort
  • Wai Ora Lakeside Hotel
  • Wai Ora Lakeside Resort
  • Wai Ora Lakeside Spa Rotorua
  • Wai Ora Lakeside Spa Resort Hotel
  • Wai Ora Lakeside Spa Resort Rotorua
  • Wai Ora Lakeside Spa Resort Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.