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Prince's Gate Hotel

4.5-star property
1057 Arawa Street, Rotorua, Bay of Plenty 1800 796 370
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4.4 out of 5
Excellent!
See all 160 wotif Reviews

"Friendly, helpful staff. " More

By a verified traveller on Mon 02 Oct 2023

Points Of Interest

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. Within steps you'll find Government Gardens and Rotorua i-SITE Visitor Centre. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools, and an indoor swimming pool.

The restaurant, Nellie Budd Restaurant, is open for dinner. Duke's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool, and kids' swimming pool. Meeting rooms, a conference center, and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning full breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of an area shuttle.

Places within a 5-minute walk of this 4.5-star Rotorua hotel include Sir Howard Morrison Performing Arts Centre and Tamaki Maori Village.

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$143* Per night/room 9 Oct. - 10 Oct.

Duchess Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Designer Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Two Bedroom Suite (In Adjacent Building)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Prince's Gate Hotel ratings based on 160 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Prince's Gate Hotel

Everyone (78) Couples (52) Family (20)
3 out of 5
Friendly, helpful staff.

Posted by on 2 Oct. 2023

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2 out of 5
The room we stayed in was not worth the money you pay. The bathroom had mould and the shower head had soap scum and the basin had stains. Freezer in fridge is all iced up and you can’t move in the bedroom as they have jammed in 2 beds which it only made for 1. The pool was heated and the was the best part.

Posted by on 9 Sep. 2023

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Comment from Hotel Management

9 Sep. 2023 by bruce yang

Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced during your stay. We're actively working on room renovations to address the issues you've highlighted, such as mold, cleanliness, and room configuration. Your valuable feedback fuels our commitment to improvement. We're delighted you enjoyed our heated pool and hope you'll consider returning to experience the positive changes we're making.

5 out of 5
We love staying at the apartments attached to the hotel so we have a bit more room and a little kitchenette. We feel so relaxed there. Noise can travel from upstairs if there are active kids running and slamming stuff but that is to be expected in a vintage building. Staff are so lovely and the spa pools felt amazing on a cold winter morning.Location can't be beat and we love the history and beautiful design.

Posted by on 30 Jul. 2023

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5 out of 5
everything about the hotel was excellent, the restaurant meal was poor

Posted by on 18 Jul. 2023

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4 out of 5

Posted by on 5 Jun. 2023

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4 out of 5
Close to town

Posted by on 3 Jun. 2023

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5 out of 5
Just charming

Posted by on 21 May 2023

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4 out of 5
The character of Princes Gate is very special

Posted by on 18 Apr. 2023

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5 out of 5

Posted by on 2 Apr. 2023

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5 out of 5
Excellent service, convenient location and lovely room (the Duchess Suite)

Posted by on 21 Jan. 2023

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About the Prince's Gate Hotel

Location 1057 Arawa Street, Rotorua, Bay of Plenty 3010

Property Features

Prince's Gate Hotel offers its guests hot springs, 3 outdoor swimming pools, an indoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. A children's pool, a seasonal outdoor pool, and a sauna are also featured at the luxury Prince's Gate Hotel. Free self parking is available. This Victorian Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • Built in 1897
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Prince's Gate Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Nellie Budd Restaurant - This poolside restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Duke's Restaurant - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Duke's Bar - This bar serves light fare only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Outdoor public bath (no mineral springs)
  • Number of hot springs - 4
  • Indoor private bath (no mineral springs)
  • Outdoor private bath (no mineral springs)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No lifts
  • Children stay free
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 3
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30–30 for adults, and NZD 15–15 for children
  • Rollaway bed fee: NZD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Princes Gate
  • Princes Gate Hotel
  • Princes Gate Hotel Rotorua
  • Princes Gate Rotorua
  • Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Rotorua
  • Prince's Gate
  • Prince's Gate Hotel Hotel
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Hotel Hotel Rotorua

You should know

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.