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4.8 out of 5

"Clean and tidy, friendly staff " More

By a verified traveller on Thu 26 Jan 2023

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Hotel Description

A family-friendly stay in Rotorua awaits you at Regal Palms Resort. Within steps you'll find Whakarewarewa Hot Springs and Rotorua Golf Club within a 10-minute stroll. Highlights at this motel include indoor private spa tubs, free WiFi, and furnished balconies.

For a drink, you can stop by the motel's own lounge bar. Enjoy the outdoor swimming pool, gym, outdoor tennis court, and pool loungers. Business travelers can take advantage of a meeting room and a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 15-minute walk of this 5-star Fenton Street motel include Whakarewarewa: The Living Maori Village and Racing Rotorua.

Superior Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$219* Per night/room 31 Jan. - 1 Feb.

Superior Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Resort Special for 2

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Regal Palms Resort ratings based on 329 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Regal Palms Resort

Everyone (100) Couples (143) Family (84)
5 out of 5
Clean and tidy, friendly staff

Posted by on 26 Jan. 2023

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4 out of 5
Was clean and tidy and staff were friendly

Posted by on 14 Jan. 2023

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5 out of 5
Spa bath in the room, king size bed, even had a sauna. Such a cool place. Definitely recommend. The only disappointment was the restaurant is not functioning and was not advised about that on check in.

Posted by on 20 Dec. 2022

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5 out of 5
Nice hotel with clean rooms, king bed plus private courtyard.

Posted by on 19 Nov. 2022

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5 out of 5
Loved the 2 br suite!! Good size and very spotless!! High standard chattels… spa was an added surprise!!

Posted by on 5 Aug. 2022

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5 out of 5
Highly recommend The Regal Palms. Our go to place for whenever we are in Rotorua 😊

Posted by on 21 Jul. 2022

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5 out of 5
Would stay here every time loved it.

Posted by on 20 Jul. 2022

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5 out of 5
The pool

Posted by on 11 Jun. 2022

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4 out of 5
Size of apartment was great

Posted by on 26 Apr. 2022

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5 out of 5

Posted by on 5 Dec. 2021

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About the Regal Palms Resort

Location 350 Fenton Street, Rotorua, 3010

Property Features

Regal Palms Resort offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a garden are also featured at the family-friendly Regal Palms Resort. Free self parking is available. This 5-star Rotorua motel is smoke free.

  • 70 guestrooms or units
  • Built in 2001
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Regal Palms Resort offers 70 air-conditioned accommodations with indoor private spa tubs and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Rotorua motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Separate shower and tub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Regal Palms Resort has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 8:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 7 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Guests are asked to contact the hotel in advance if arriving outside of normal check-in hours.

The front desk at this property is open daily from 7:00 AM - 8:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 7 days prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 7
  • Property does not offer on-site COVID-19 testing

Hotel Names

  • Regal Palms 5 Star City
  • Regal Palms 5 Star City Resort
  • Regal Palms 5 Star City Resort Rotorua
  • Regal Palms 5 Star City Rotorua
  • Regal Palms 5 Star City Hotel Rotorua
  • Regal Palms Resort Rotorua
  • Regal Palms Rotorua
  • Regal Palms Resort Motel
  • Regal Palms Resort Rotorua
  • Regal Palms Resort Motel Rotorua

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Motel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.