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4.1 out of 5

"The hotel is overrated. The room was marketed as a top of line room but in reality, it was nothing but a studio with a big bathroom. It missed the ma ... " More

By a verified traveller on Sun 16 Oct 2022

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Hotel Description

A luxury stay in Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Polynesian Spa. Highlights at this hotel include a restaurant and in-room free WiFi.

For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Rotorua hotel include Rotorua Hospital and Rotorua Central Mall.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$222* Per night/room 28 Feb. - 1 Mar.

Executive Room, 1 King Bed, Lake View (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, City View (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pullman Rotorua ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Rotorua

Everyone (10) Couples (12) Family (6)
3 out of 5
The hotel is overrated. The room was marketed as a top of line room but in reality, it was nothing but a studio with a big bathroom. It missed the mark. The TV was useless, pay per view and you had to set up an account, no sky, and sometimes the remote never worked e.g we couldn't get in-room dining to work we had to ring up after trying for half an hour, parking was shocking, dinner was not nice paid an arm and a leg for a meal that wasn't cooked to standard and the cut of meat was cheap. For what we paid I dont think it was worth it. WOnt be goping back to the Pullman.

Posted by on 16 Oct. 2022

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2 out of 5
Didn’t like that there wasn’t a bathroom. Toilet had a stall style door so there wasn’t any privacy. Yuck!

Posted by on 29 Aug. 2022

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5 out of 5
I had no problem with this hotel

Posted by on 8 Aug. 2022

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5 out of 5
The staff were all extremely friendly and accomodating. Really quiet.

Posted by on 22 Jul. 2022

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4 out of 5
Lovely modern hotel with excellent breakfast buffet and great location

Posted by on 18 Jul. 2022

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3 out of 5
Checkin was a debacle. Close to 30min wait behind several other guests

Posted by on 18 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Gurinder Singh

Dear Kieran Thank you for your feedback. We apologize for the long delay on checkin and we will certainly review with our team to ensure we provide prompt checkin for all of our guests. We hope this didn't took away too much of your experience with us and we hope to welcome you back to the Pullman in the near future again. Yours Sincerely Gurinder Singh Assistant Manager Pullman Hotel Rotorua

5 out of 5
Everything was amazing! Perfect location and walking distance to almost all of our fave places!

Posted by on 15 May 2022

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Comment from Hotel Management

17 May 2022 by Gurinder S

Dear AmyLeilani Thank you for your lovely review on your stay with us. Much appreciated. We look forward to your return stay. Yours Sincerely, Gurinder Singh Assistant Manager Pullman hotel Rotorua

5 out of 5
Our stay at the Pullman was excellent. Couldn't ask for a better location. The only grizzle I have is that it cost NZD$33.00 for a bowl of fries and lemonade. They have implemented a "tray" surcharge of NZD$10.00 and I think this is not necessary at all. Room service is part of the perks of staying at a 5 star resort, and this charge is bogus.

Posted by on 3 May 2022

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Comment from Hotel Management

8 May 2022 by Vidhan Shah

Good Evening, Thank you for taking time and give us feedback about your stay. Hope you enjoyed your stay with us and hope to see also see you in near future again. I will share your feedback regarding tray charge price for room service with our higher management. Thank you once again, Vidhan Shah, Pullman Rotorua Team.

5 out of 5
great location and very friendly staff. Parking was overly expensive

Posted by on 18 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Diana Martinez

Dear Mike, Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We thank you for your positive remarks though and will also pass them on to our team.

3 out of 5
The room was nice, but I wouldn't say Lake view, more views of roofs. The room lacked small details like hook somewhere to hang your towel.

Posted by on 16 Aug. 2021

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Comment from Hotel Management

21 Aug. 2021 by Gurinder S

Dear Guest Thank you for your feedback on your recent stay at the Pullman Hotel in Rotorua. We appreciate you taking the time to provide your feedback, we have various lake view rooms and while most of them have full lake views, some rooms have some partial obstructions for the lake views. Thank you for advising us about the hooks, we will pass this onto the Maintenance team to rectify. We are always looking at ways of improving and we thank you for your comments. We hope to welcome you sometimes again in the future. Yours Sincerely Gurinder Singh Assistant Manager

About the Pullman Rotorua

Location 1135 Arawa St, Rotorua, 3010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Pullman Rotorua also features multilingual staff, coffee/tea in a common area, and concierge services. For a fee, parking is available. This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Built in 2019
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • MP3 dock
  • Smart television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Barrel & Co Bar and Grill - Onsite brasserie. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 120 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Uncovered valet parking fee: NZD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 120 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Rotorua Hotel
  • Pullman Rotorua Rotorua
  • Pullman Rotorua Hotel Rotorua
  • Pullman Rotorua (Opening January 2020)

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark
  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.