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Pullman Rotorua

5.0 star property

Photo gallery for Pullman Rotorua

Front of property – evening/night
Superior Room, 2 Double Beds, Lake View
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available
The current price is AU$213
includes taxes & fees
7 June - 8 June

Explore the area

View map
1135 Arawa St, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(13 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Rotorua

A luxury stay in Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Rotorua Central Mall. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Inner City hotel include Lake Rotorua and Polynesian Spa.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 3 min walk - 0.3 km
  • Tamaki Maori Village - 3 min walk - 0.3 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪The Fainting Goat - ‬1 min walk
  • ‪Poco. - ‬2 min walk
  • ‪Aroma Cafe - ‬3 min walk
  • ‪Atticus Finch - ‬3 min walk
  • ‪Pig & Whistle - ‬2 min walk

About this property

Pullman Rotorua

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square metres) and includes conference space. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Conference rooms
  • 1227 sq ft of conference space
  • 114 sq. m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium digital channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Novotel Rotorua Lakeside
Inner City
  • Pool
  • Spa pool
  • Kids’ pool
  • Restaurant
3.9 out of 5, Good, 1,000 reviews
The price is AU$147
includes taxes & fees
4 June - 5 June
Novotel Rotorua Lakeside

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (NZD 39 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 49 for adults and from NZD 25 for children
  • Valet parking fee: NZD 39 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Pullman Rotorua?

Pullman Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Rotorua?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Pullman Rotorua on 7 June 2026 start from AU$213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Rotorua?

Yep, Pullman Rotorua has secured covered valet parking with in/out privileges for NZD 39 per day.

What makes Pullman Rotorua a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pullman Rotorua.

Does Pullman Rotorua serve breakfast?

Yeah, full brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman Rotorua?

No, Pullman Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Rotorua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Pullman Rotorua?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pullman Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Pullman Rotorua?

There isn't one on site, but Government Gardens Golf is a short 9-minute walk away.

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 284 out of 509 reviews
Rating 8 - Good. 125 out of 509 reviews
Rating 6 - Okay. 56 out of 509 reviews
Rating 4 - Poor. 30 out of 509 reviews
Rating 2 - Terrible. 14 out of 509 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Gregory

Liked: Cleanliness
It was clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Corneliu

Stayed 1 night in Feb 2026

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was fine but the bathroom in the room was weird. Washbasin is I. The bedroom and the shower and toilet behind a lightly frosted glass open at the top to the room. It’s rather inappropriate. I wouldn’t stay here again because of that which is a shame as the rest of the hotel is good.
Stayed 1 night in Feb 2026

8/10 Good

Carissa

Stayed 2 nights in Jan 2026

10/10 Excellent

Te Ruruku

Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 1 night in Jan 2026

4/10 Poor

Mark, Greenhithe

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Dated. Uncomfortable spongy bed. Not business friendly. No proper desk and chair in rooms. Lobby lounge chairs Uncomfortable circa 1980s (had to go down the road to find a quiet comfortable place). Premiere King room only come with Special Access bathroom. Downgraded room to change still charged same amount. New room window squealed in the wind. Was offered a third room for last night, but too late. Shower rose squirts everywhere due to broken connection. Toilet door stays open, no privacy. Breakfast over priced for poor quality (no fried or poached egg service, only offered precooked. No sausages, only undercooked bratwaurst). Double charged for valet parking (about the most expensive valet parking in NZ $59, 9 other 4&5 star hotels in trip, free or $25-$38). I could go on...staff reasonably accommodating and courteous though.
Stayed 2 nights in Jan 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Nice big room. Very clean. Staff great
Stayed 2 nights in Jan 2026

8/10 Good

Julia

Stayed 2 nights in Jan 2026

8/10 Good

ERIC

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of cafes, grocery stores, restaurant near by.
Stayed 1 night in Dec 2025

8/10 Good

Wen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
AC's good.
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Stayed 1 night in Jan 2026

8/10 Good

Leni

Liked: Staff & service
Place is convenient
Stayed 1 night in Jan 2026

10/10 Excellent

Michael D

Stayed 2 nights in Jan 2026

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet clean comfortable room, great staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Great location, very friendly and helpful staff
Stayed 2 nights in Jan 2026

8/10 Good

Rod

Liked: Cleanliness, property conditions & facilities
Clean spacious room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, quality hotel and staff. We will be back.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
Stayed 2 nights in Jan 2026

2/10 Terrible

Karan

Stayed 2 nights in Dec 2025

10/10 Excellent

Jenny

Stayed 1 night in Dec 2025

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy, and well looked after.
Stayed 1 night in Nov 2025

10/10 Excellent

GARY

Stayed 1 night in Nov 2025

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large well located hotel. Pleasant staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cian

Room was dark and toilet had a gap in the ceiling. Staff came into the room twice during the morning even though we had extended
Stayed 1 night in Oct 2025