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4.8 out of 5

"Great accommodation, beautiful spa, great beds " More

By a verified traveller on Mon 03 Oct 2022

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Hotel Description

At Silver Fern Rotorua Suites & Spa you'll be within a 30-minute stroll of Tamaki Maori Village and Redwoods Whakarewarewa Forest. Highlights at this motel include a full-service spa, and in-room kitchenettes and indoor private spa tubs.

A relaxing day at Silver Fern Spa Studio can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. Other amenities include free WiFi in public areas, free use of bicycles, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 9:30 AM. There's also the convenience of free self parking.

With a stay at this 5-star Fenton Street motel, you'll be 2.2 km (1.3 mi) from Rotorua Night Market and 3.2 km (2 mi) from Rotorua Hospital.

Superior Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$151* Per night/room 11 Dec. - 12 Dec.

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Interconnecting Family Suites

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Silver Fern Rotorua Suites & Spa ratings based on 258 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Silver Fern Rotorua Suites & Spa

Everyone (81) Couples (107) Family (64)
5 out of 5
Great accommodation, beautiful spa, great beds

Posted by on 3 Oct. 2022

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Comment from Hotel Management

3 Oct. 2022 by Silver Fern Rotorua

Hi Ingrid, thank you for staying with us and appreciate your review. Look forward to your next stay!

5 out of 5
Very nice place to stay and refresh yourself

Posted by on 16 Sep. 2022

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Comment from Hotel Management

3 Oct. 2022 by Silver Fern Rotorua

Hi Thomas, thank you for staying with us and appreciate the review!

5 out of 5
Lovely comfortable bed and pillows, very clean and tidy with some little extras. Definitely stay there again.

Posted by on 16 May 2022

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Comment from Hotel Management

18 May 2022 by Silver Fern Rotorua

Thank you for staying with us and appreciate the review. look forward to your next visit.

4 out of 5
The reception was very nice. The hotel room overall is good for the price. I recommend this hotel.

Posted by on 28 Dec. 2021

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Comment from Hotel Management

28 Dec. 2021 by Silver Fern Rotorua

Thank you Charlene for staying with us and appreciate the review. Look forward to your next visit.

4 out of 5

Posted by on 20 Aug. 2021

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5 out of 5
Very nice hotel. Comfortable and close to the city with friendly staff.

Posted by on 16 Aug. 2021

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Comment from Hotel Management

16 Aug. 2021 by Silver Fern Rotorua

Thank you for staying with us and appreciate the comment. Look forward to welcoming you back.

4 out of 5
Nice place to stay. A bit noisy from the units above (upstairs). School holidays with kids running around late at night so understandable.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Silver Fern Rotorua

Hi there, thanks for staying with us and appreciate the review. Look forward to your next visit.

5 out of 5
Spa. Our microwave broke and atff

Posted by on 27 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Silver Fern Rotorua

Thank you for staying with us and appreciate your comment.

5 out of 5
Very clean- nice place would stay again!

Posted by on 20 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Silver Fern Rotorua

Thank you for staying with us and appreciate the comment, hope to welcoming you back soon.

5 out of 5

Posted by on 6 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Silver Fern Rotorua

Thank you for staying with us and appreciate the review!

About the Silver Fern Rotorua Suites & Spa

Location 326 Fenton Street, Rotorua, 3010

Property Features

Silver Fern Rotorua Suites & Spa offers its guests a full-service spa and complimentary bicycles. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Spa services, tour/ticket assistance, and barbecue grills are also featured at the eco-friendly Silver Fern Rotorua Suites & Spa. Self parking is free. This 5-star Rotorua motel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • 2 buildings
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Silver Fern Rotorua Suites & Spa offers 25 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with premium satellite channels and DVD players. Accommodations at this 5-star motel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private indoor hot tub
  • In-room kitchenette
  • Private balcony or patio
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for NZD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 9 and NZD 20 for adults, NZD 9 and NZD 20 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 10.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Silver Fern Accommodation
  • Silver Fern Accommodation Motel
  • Silver Fern Accommodation Motel Rotorua
  • Silver Fern Accommodation Rotorua
  • Silver Fern Rotorua Hotel Rotorua
  • Silver Fern Rotorua Hotel
  • Silver Fern Accommodation Spa
  • Silver Fern Rotorua Suites &
  • Silver Fern Accommodation Spa
  • Silver Fern Rotorua Suites Spa
  • Silver Fern Rotorua Suites & Spa Motel
  • Silver Fern Rotorua Suites & Spa Rotorua
  • Silver Fern Rotorua Suites & Spa Motel Rotorua

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the motel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Motel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.