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Cleveland Thermal Motel

3.0 star property
Motel with free parking, near Polynesian Spa

Photo gallery for Cleveland Thermal Motel

Outdoor pool
2 Bedroom Apartment | Private kitchen
3 Bedroom Cottage | Private kitchen
Deluxe Studio
Pool View 2 Bedroom Apartment

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • Air conditioning
The current price is AU$133
includes taxes & fees
11 Aug - 12 Aug

Explore the area

Map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Tamaki Maori Village
    ‪3 min drive‬
  • Skyline Rotorua
    ‪3 min drive‬
  • Polynesian Spa
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for 1 Bedroom Family Apartment

1 Bedroom Family Apartment | Living area

1 Bedroom Family Apartment

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 39 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Family 2 Bedroom Apartment

Family 2 Bedroom Apartment

Family 2 Bedroom Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 55 sq m
  • Sleeps 8
  • 2 Queen Beds and 4 Single Beds

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio

Accessible Deluxe Studio

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Budget Studio

Budget Studio

Budget Studio

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage

3 Bedroom Cottage

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
  • 90 sq m
  • Sleeps 7
  • 2 Queen Beds, 1 Single Bunk Bed and 1 Double Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Rotorua

At Cleveland Thermal Motel you'll be within just a 10-minute stroll of Kuirau Park and Tribal Lights Cultural Theatre. Highlights at this motel include an outdoor swimming pool, and in-room kitchens and free WiFi. .Enjoy the Hot tub along with access to hot springs and a playground. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Koutu motel include Polynesian Spa and Skyline Rotorua.
View more Motels in RotoruaOpens in a new window

What's nearby

  • Eat Street - 16 min walk - 1.4 km
  • Rotorua Central Mall - 3 min drive - 2.2 km
  • Tamaki Maori Village - 3 min drive - 2.2 km
  • Skyline Rotorua - 3 min drive - 2.9 km
  • Polynesian Spa - 4 min drive - 2.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive

Restaurants

  • ‪Gold Star Bakery - ‬14 min walk
  • ‪Kfc - ‬12 min walk
  • ‪Lone Star - ‬17 min walk
  • ‪Subway - ‬9 min walk
  • ‪Third Place Cafe - ‬9 min walk

About this property

Cleveland Thermal Motel

Motel with free parking, near Polynesian Spa
Cleveland Thermal Motel offers its guests hot springs, an outdoor pool, and Access to hot tub. WiFi is free in public spaces. A terrace, barbecue grills, and tour/ticket assistance are also featured at Cleveland Thermal Motel. Free self parking is available.

This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 3-star motel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Rotorua motel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 42-inch flat-screen televisions come with digital channels. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided once per stay.

There are 2 hot springs open between 7:00 AM and 9:00 PM.

Languages

English, Filipino, Hindi, Indonesian, Malay

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  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,010 reviews
The price is AU$129
includes taxes & fees
31 July - 1 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 19.50 for adults and NZD 19.50 for children

Things to do

  • 2 hot springs
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 7:00 AM - 9:00 PM
  • Hot springs water temperature - 40 ºC

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for NZD 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 19.50 for adults and from NZD 19.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 7:00 AM to 9:00 PM.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Frequently asked questions

What is the cancellation policy at Cleveland Thermal Motel?

Cleveland Thermal Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cleveland Thermal Motel?

As of 12 July 2025, prices found for a 1-night stay for 2 adults at Cleveland Thermal Motel on 11 Aug 2025 start from AU$133.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cleveland Thermal Motel?

Yep, Cleveland Thermal Motel has a free self car park.

Does Cleveland Thermal Motel have a pool?

Cleveland Thermal Motel has an outdoor pool. The pool is open 7:00 AM to 10:00 PM.

Is Cleveland Thermal Motel family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Cleveland Thermal Motel is a hit with families.

Does Cleveland Thermal Motel serve breakfast?

Yep, continental breakfast is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Cleveland Thermal Motel?

No, Cleveland Thermal Motel does not offer an airport shuttle service.

What time are check-in & check-out at Cleveland Thermal Motel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Cleveland Thermal Motel?

No, pets are not allowed.

Cleveland Thermal Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 426 reviews
Rating 8 - Good. 146 out of 426 reviews
Rating 6 - Okay. 37 out of 426 reviews
Rating 4 - Poor. 12 out of 426 reviews
Rating 2 - Terrible. 6 out of 426 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

T D

Stayed 1 night in Mar 2025

8/10 Good

Marsha, Dripping Springs

Travelled with family
Overall the stay was good. The condition is the carpeting was pretty poor and the smell when you first entered the room was very “cleanser-esk”. Beds were comfortable. We didn’t care to use the mineral pools as they were in enclosed structures that were dark and humid.
Stayed 4 nights in Mar 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Bonnetta

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the thermal pools at this property. Carpet needs a deep cleaning or removed entirely. Lots of cobb webs in thr thermal pool area. Lights were a nice touch in the thermal pool but needed maintenance as quite a fee weren't working. Staff was amazing and the breakfast was more than expected. Overall a nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth arrival and departure, with onsite laundry service and full kitchen made for an easy entry to Rotorua. Their thermal pools are private, with a beautiful, mural and evening time mini lights. The staffing team were consistently helpful, warm, and personable.
Stayed 2 nights in Feb 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend! Wonderful service!
Stayed 2 nights in Feb 2025

10/10 Excellent

Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable. Spotlessly clean. Very generous continental breakfast. Staff very friendly and helpful. A great place to stay for a couple of nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Maurice

Travelled with partner
Thermal pool not hot
Stayed 2 nights in Jan 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the hot springs park & Eat Streat where all the restaurants are. Can recommend
Stayed 1 night in Jan 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy room. Lovely mineral spa on site. Easy 10 min walk to Kuirau park with its thermal pools. Another 10 min walk to Eat Streat where all the restaurants are. Great. Can highly recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Amenities
Due to some issue with the natural hot water supply for the mineral pool, it was out of action for our stay . The managing staff more than made up for that with generous offers of vouchers to the aquatic center and dinner vouchers at a fine Irish pub .. all that and chocolate fish to welcome us .. legends !
Stayed 1 night in Jan 2025

10/10 Excellent

SeongDal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly and helpful staff, clean and tidy rooms. Definitely stay again next time we pass through.
Stayed 1 night in Jan 2025

8/10 Good

Shazalin

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tara J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Rotorua for 2 nights and enjoyed our stay at the Cleveland Thermal Motel.
Stayed 2 nights in Dec 2024

2/10 Terrible

Yu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A big Cockroach found in the room. Pools are not working, replaced by voucher for dinning. However, the dining place is closed.
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was very pleasant, relaxing and comfortable. The staff were quick to resolve any issues we had. We were given vouchers to substitute the maintenance of the thermal pools which we really appreciate and enjoyed. I loved that there was plenty of parking. The Unit we stayed in was modern, super clean and minimalistic. Like a breath of fresh air.
Stayed 3 nights in Dec 2024

8/10 Good

Gordon

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendly staff made for a very pleasant stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, old style motel but refurbished. Driveway resurfacing work going on, but its not a problem
Stayed 2 nights in Nov 2024

6/10 Okay

terry

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were wonderful but the drive was being torn up while we were there. If it were not for that it might have been good. We were the only ones staying there the second night, first night only one other couple. Bed was comfy, bathroom updated and evenings were quiet. Staff gave helpful tips for things to do in the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

nick

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024