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4.4 out of 5

"Loved our stay again. Sammy-Jo and the staff are amazing which is why we love staying. It is a family friendly place with access to amenities. " More

By a verified traveller on Mon 28 Sep 2020

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Hotel Description

Jet Park Hotel Rotorua puts you in the heart of Rotorua, within just a 10-minute stroll of Rotorua Central Mall and Rotorua Arts Village. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

LED TVs with satellite channels are featured in all 63 rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Refrigerators and room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hair dryers, and phones are also available.

The café, Te Puru, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the spa tub and pool loungers. Other amenities include free WiFi in public areas, a 24-hour business center, and a coffee shop/café. Continental breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking.

Attractions within a 10-minute drive of this 4-star Fenton Street hotel include Polynesian Spa and Skyline Rotorua.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$121* Per night/room 12 Oct. - 13 Oct.

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Jet Park Hotel Rotorua ratings based on 155 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Jet Park Hotel Rotorua

Everyone (107) Couples (15) Business (1) Family (29)
5 out of 5
Loved our stay again. Sammy-Jo and the staff are amazing which is why we love staying. It is a family friendly place with access to amenities.

Posted by on 28 Sep. 2020

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5 out of 5

Posted by on 18 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for taking the time to review your recent stay at Jet Park Hotel Rotorua. I am happy to hear that we met your expectations and would be honored to welcome you back again when next in Rotorua. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

5 out of 5

Posted by on 14 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for taking the time to review your recent stay at Jet Park Hotel Rotorua. I am happy to hear that we met your expectations and would be honored to welcome you back again when next in Rotorua. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

4 out of 5
Clean. Good location as nice and central. Staff friendly.

Posted by , from NZ on 14 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora AK, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

4 out of 5

Posted by on 12 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for taking the time to review your recent stay at Jet Park Hotel Rotorua. I am happy to hear that we met your expectations and would be honored to welcome you back again when next in Rotorua. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

4 out of 5
Great location. Issue in room 110 the toilet seat doesn’t stay up and needs to be held and kids jumping around in room/s above made a very loud echo which woke me early in the morning. Otherwise everything was fantastic thank you.

Posted by , from Auckland on 25 Jun. 2020

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Comment from Hotel Management

26 Jun. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora David, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

5 out of 5
The front of desk staff were amazing. Thanks to Catherine, Sammy and Su for the awesome service. Loved the kids korner on the first floor and also the beds in the family suite. Very family friendly. The only negative feedback would be the inconvenience of the construction at Countdown across the road during the night and the other guests leaving their kids to run around and make messes. Definitely recommend this place.

Posted by on 21 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for your fantastic review. We pride ourselves on the quality of our hotel and the services we offer to our guests. Your kind words will be passed on to the team! It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. We look forward to welcoming you back in the future. Kind Regards Sammy-Jo Lockyer Guest Services Manager

4 out of 5

Posted by on 18 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for taking the time to review your recent stay at Jet Park Hotel Rotorua. I am happy to hear that we met your expectations and would be honored to welcome you back again when next in Rotorua. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

4 out of 5
Nice clean property. The sulphur smell was pretty bad with the air conditioning running

Posted by on 18 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Sammy-Jo Lockyer Guest Services Manager

5 out of 5
Very clean, warm and comfortable. Good service and once COVD restrictions are lifted, look forward to visiting again and having a meal, sit at the Bar!

Posted by , from Hamilton on 7 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Sammy-Jo Lockyer (Guest Services Manager)

Kia Ora Alison, Thank you for your fantastic review. We pride ourselves on the quality of our hotel and the services we offer to our guests. Your kind words will be passed on to the team! It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. We look forward to welcoming you back in the future. Kind Regards Sammy-Jo Lockyer Guest Services Manager

About the Jet Park Hotel Rotorua

Location 237 Fenton Street, Rotorua, 3010

Property Features

Jet Park Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A library, tour/ticket assistance, and a garden are also featured at Jet Park Hotel Rotorua. Limited free parking is available on a first-come, first-served basis. This 4-star Rotorua hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.3 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Jet Park Hotel Rotorua offers 63 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Te Puru - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 28 per person (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Fenton
  • Quality Fenton Rotorua
  • Quality Inn Fenton
  • Quality Inn Fenton Rotorua
  • Quality Inn On Fenton Hotel Rotorua
  • Rotorua Ventura Hotel
  • Ventura Hotel Rotorua
  • Jet Park Hotel Rotorua
  • Jet Park Rotorua
  • Jet Park Hotel Rotorua Hotel
  • Jet Park Hotel Rotorua Rotorua
  • Jet Park Hotel Rotorua Hotel Rotorua

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This Hotel property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.