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Jet Park Hotel Rotorua

4-star property
237 Fenton Street, Rotorua, 1800 796 370
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4.4 out of 5
Excellent!
See all 146 wotif Reviews

"Good clean rooms, staff were friendly. No outside outlets to plug in electric car which was inconvenient " More

By a verified traveller on Sun 10 Sep 2023

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Hotel Description

A family-friendly stay in the heart of Rotorua awaits you at JetPark Hotel Rotorua. Within just a 10-minute stroll, you'll find Rotorua Central Mall and Government Gardens. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and free self parking.

The café, Te Puru, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub, seasonal outdoor swimming pool, and pool loungers as well as access to a playground. Other amenities include free WiFi in public areas, a 24-hour business center, and a coffee shop/cafe. Continental breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 10-minute walk of this 4-star Victoria hotel include Rotorua Arts Village and Tamaki Maori Village.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$138* Per night/room 17 Oct. - 18 Oct.

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Twin room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

JetPark Hotel Rotorua ratings based on 146 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JetPark Hotel Rotorua

Everyone (79) Couples (21) Family (37)
4 out of 5
Good clean rooms, staff were friendly. No outside outlets to plug in electric car which was inconvenient

Posted by on 10 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Bhavya Sharma

Kia Ora Zac, Thank you for your review. I am very happy to hear that you liked our clean rooms and were very well looked after by our awesome team members. We are currently in the process to upgrade and provide outside outlets to plug in electric cars. I am sure on your next visit with us you won't have any inconvenience in charging your electric vehicle. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

4 out of 5
Only there a short time, but was clean and tidy and staff friendly and welcoming

Posted by on 3 Jun. 2023

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Comment from Hotel Management

4 Jun. 2023 by Bhavya Sharma

Kia Ora Sandra, Thank you for your review. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

5 out of 5
I thoroughly enjoyed my stay ☺️

Posted by on 14 May 2023

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Comment from Hotel Management

18 May 2023 by Bhavya Sharma

Kia Ora Andre,Thank you for your fantastic review, it is extremely pleasing to see how great your experience was whilst staying with us. We thoroughly enjoyed having you stay with us and look forward to your next visit. See you next time!Kind Regards,Bhavya Sharma

4 out of 5
Good central location. Easy drive to the lake and to the geothermal fields. Quick check in with a bit of issue on accessing the side door (fixed the next day because of the holiday). Floor tiles in the bathroom showed some stains (might be mold but not sure) so might be good to do a heavy clean and disinfect.

Posted by on 12 Apr. 2023

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Comment from Hotel Management

14 Apr. 2023 by Bhavya Sharma

Kia Ora Ariel, Thank you for taking the time to review your stay with us. Your feedback has been received and I would like to apologize if you were at all inconvenienced during your stay - this is definitely not our intention. I will be taking each issue up with the relevant departments and working on resolving them. Thank you again for bringing these issues to our attention. We are delighted that you chose to stay with us. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma

2 out of 5
Room was not fully serviced each day snd it took over 1.5 hours to get dinner which consisted of paninis and chips and prawn salad

Posted by on 30 Dec. 2022

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Comment from Hotel Management

30 Dec. 2022 by Bhavya Sharma

Kia Ora Heather, Thank you for taking the time to share your feedback. I am sorry to hear that we missed the mark on a few points and didn't met your expectations. We will look into these and have them sorted. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are delighted that you chose to stay with us. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma

5 out of 5
Easy check in with wifi provided and instructions to all amenities. Reception and house keeping were amazing and our room was clean and spacious with AC running when we entered. Hotel is close to a geothermal walking track which was a lovely walk through and was amazing to educate my children on where throughout the day the potent smell was coming from and why. Overall experience was above expectation and we’ll be back! Thank you Jet Park Hotel!

Posted by on 27 Dec. 2022

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Comment from Hotel Management

28 Dec. 2022 by Bhavya Sharma

Kia Ora Victoria, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Rotorua's air contains large amounts of sulphur gas - which emanates from below the surface of the city. The smell is all around the city and it's density varies throughout the day. As the hotel is close to the main source of this gas, we find that the smell can be prominent at times. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Bhavya Sharma

5 out of 5
It is close to the centre of town. There's a big supermarket across the road which makes getting supplies easy. The room we had was a really good size. Onsite parking was good.

Posted by on 30 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Bhavya Sharma

Kia Ora Jamie, Thank you for your review. I am happy to hear that you found our hotel in the prime location and had a comfortable stay during your visit with us. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. Your kind words will be passed on to the team. We look forward to welcoming you back in the future. Kind Regards,Bhavya Sharma

4 out of 5
Thank you for a great stay.

Posted by on 1 Aug. 2022

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Comment from Hotel Management

1 Aug. 2022 by Bhavya Sharma

Kia Ora Ryun, Thank you for your review. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

5 out of 5
I loved that the staff were really helpful, the beds were really comfortable. The room was nice and clean. Just needed a microwave

Posted by on 14 Jul. 2022

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Comment from Hotel Management

14 Jul. 2022 by Bhavya Sharma

Kia Ora Leeanne, Thank you for your review. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. Your kind words will be passed on to the team. We have microwave available in Family Suite, Executive Suite and Apartment. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

4 out of 5
Good property, noise travels from upstairs

Posted by on 15 Jun. 2022

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Comment from Hotel Management

16 Jun. 2022 by Bhavya Sharma

Kia Ora Russell, Thank you for your review. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

About the Jet Park Hotel Rotorua

Location 237 Fenton Street, Rotorua, 3010

Property Features

JetPark Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A library, tour/ticket assistance, and a garden are also featured at the family-friendly JetPark Hotel Rotorua. Limited free parking is available on a first-come, first-served basis. This 4-star Rotorua hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

JetPark Hotel Rotorua offers 63 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Te Puru - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 20 for adults and NZD 20 for children
  • Late check-out fee: NZD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Fenton
  • Quality Fenton Rotorua
  • Quality Inn Fenton
  • Quality Inn Fenton Rotorua
  • Quality Inn On Fenton Hotel Rotorua
  • Rotorua Ventura Hotel
  • Ventura Hotel Rotorua
  • Jet Park Hotel Rotorua
  • Jet Park Rotorua
  • Jet Park Hotel Rotorua
  • JetPark Hotel Rotorua Hotel
  • JetPark Hotel Rotorua Rotorua
  • JetPark Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.