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"Fantastic location - can't beat the views from the Luxury room. However our bath had long black hairs (lots) and the room service pizza was terrible.
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A luxury stay in Lake Tekapo awaits you at Peppers Bluewater Resort. Within a 5-minute stroll you'll find Lake Tekapo and Church of the Good Shepherd within a 15-minute walk. Highlights at this romantic aparthotel include a restaurant, free self parking, and a bar/lounge.
You can enjoy a flat-screen TV with cable channels, and each apartment features WiFi, a coffee/tea maker, and a hair dryer. A refrigerator and room service make in-room dining convenient. A phone, an iron/ironing board, and free toiletries are also available.
The restaurant, Rakinui Restaurant, serves local cuisine and is open for breakfast, lunch, and dinner. Added amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM.
Sights within a 20-minute walk of this 4.5-star Lake Tekapo aparthotel include Sheepdog Statue and Tekapo Springs.
Kia Ora,
Thank you for your stay with us.
Our team is delighted to know that you had a wonderful stay with us and fully enjoyed your time in Lake Tekapo.
On behalf of the team at Peppers thanks for choosing to stay with us and we look forward to welcoming you back upon your next visit to the majestic Mackenzie,
Kind Regards
2 out of 5
The room was tiny! Responses to previous reviews mention rooms advertised as sleep & go (or something similar) but as this wasn’t displayed on the Wotif description, assumed what I booked would have been standard hotel size. There was also dust covering bedside table, etc and marks on tiles opposite toilet and back of doors was discerning. Add to that the mould on the ceiling In the shower indicates that unlike other hotels, there has been no deep clean of this property after lockdown. They have an advantage in Lake Tekapo due to limited hotel options but would have preferred a cabin at the holiday park on the lake.
Posted by a verified traveller on 11 Aug. 2020
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Comment from Hotel Management
16 Aug. 2020
by Manager
Kia Ora,
Thank you for your feedback, It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, If you can please send us an email with your contact details, arrival date and the name the room was booked under we would like the opportunity to address your concerns in more detail.
We appreciate you taking the time to provide feedback as without it we cannot improve our offering.
Kind Regards
2 out of 5
Our room was approx 16 square metres, the bed not much smaller. The room was nice, clean and had everything you needed apart from daylight (window only about 18inches wide) and not having anywhere to sit. The bed was comfortable but no room or space to walk around the bed. A great room if you only need a bed for the night, don't plan on staying in, and don't have any luggage.
Personally I would have preferred a smaller bed and just that extra space in the room.
Posted by Marti on 2 Aug. 2020
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Comment from Hotel Management
7 Aug. 2020
by Manager
Kia Ora Marti,
Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, these are our lead-in room type at 14.7 square meters and are advertised and marketed as a "Sleep 'n' Go" type accommodation for travelers looking to spend the majority of their time exploring the vast many sights and attractions of the Mackenzie Region. We have a number of other room types available offering larger living spaces and varying layouts, perhaps one of these would be a superior selection upon a return stay.
At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured we a looking at opportunities to improve the levels of comfort offered in our standard Hotel rooms and will certainly take these comments into consideration.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
3 out of 5
Fantastic location - can't beat the views from the Luxury room. However our bath had long black hairs (lots) and the room service pizza was terrible. We paid a lot for the Luxury room and whilst the views made up for it it is pricey compared to other places we stayed in the Christchurch area in this price range.
Posted by a verified traveller on 27 Jul. 2020
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Comment from Hotel Management
7 Aug. 2020
by Manager
Kia Ora,
Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her Team Members. This is not up to our usual standard and I apologies for any disappointment you experienced during your stay.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
4 out of 5
After a bit of trouble checking in we were pleasantly surprised by the size and space in our room (2 bedroom). Beautiful views, close to everything to walk.
Posted by JJ, from Auckland on 12 Jul. 2020
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Comment from Hotel Management
17 Jul. 2020
by Manager
Kia Ora JJ,
Thank you for choosing Peppers Bluewater, we are glad to hear you enjoyed your stay with us and we look forward to hosting you again upon your next visit to the majestic Mackenzie region,
Kind Regards
3 out of 5
Room was very small(not advertised this small) Just enough room to walk around bed. One very small window. Felt like shoe box. Asked about upgrade but was another 90dollars. Not much sound proofing as could hear the people up stairs clearly talking and walking around.
Posted by Tony, from Timaru on 13 Jun. 2020
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Comment from Hotel Management
14 Jun. 2020
by Diwaker
Kia Ora Tony,
Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, these are our lead-in room type at 14.7 square meters and are advertised and marketed as a "Sleep 'n' Go" type accommodation for travelers looking to spend the majority of their time exploring the vast many sights and attractions of the Mackenzie Region. We have a number of other room types available offering larger living spaces and varying layouts, perhaps one of these would be a superior selection upon a return stay.
At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured we are looking at opportunities to improve the levels of comfort offered in our standard Hotel rooms and will certainly take these comments into consideration.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
4 out of 5
Only after booking and time expired free cancellation refund did we find out that the restaurant was on a limited menu. no where near our last visit and expectations.
Posted by a verified traveller on 6 Jun. 2020
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Comment from Hotel Management
14 Jun. 2020
by Manager
Kia Ora,
We appreciate your positive feedback on Peppers Bluewater Resort.
Thank you for your stay with us and we look forward to accommodate you again in the future.
Kind Regards
2 out of 5
Posted by a verified traveller on 2 Jun. 2020
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Comment from Hotel Management
6 Jun. 2020
by Diwaker
Kia Ora,
Thank you for your stay with us.
We are disappointed to know that we were unable to meet your expectations. It would be great to know what your concerns actually were in order for us to get them sorted.Kind Regards
4 out of 5
Great spot. Friendly staff. Whilst well presented, some parts of the property are ready for a refresh/paint touch up.
Posted by a verified traveller on 1 Jun. 2020
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Comment from Hotel Management
6 Jun. 2020
by Diwaker
Kia Ora,
Thank you for choosing Peppers Bluewater, we are glad to hear you enjoyed your stay with us and we look forward to hosting you again upon your next visit to the majestic Mackenzie region,
Kind Regards
4 out of 5
I didn’t realise the basic room was going to be so small.
Posted by Dianne, from Sydney on 14 Mar. 2020
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Comment from Hotel Management
18 Mar. 2020
by Surita
Dear Dianne,
We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort Lake Tekapo.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi is free in public spaces. Event space at this aparthotel measures 1356 square feet (126 square meters) and includes conference space. The luxury Peppers Bluewater Resort also features tour/ticket assistance, a garden, and concierge services. Free self parking is available. This 4.5-star Lake Tekapo aparthotel is smoke free.
142 guestrooms or units
3 levels
1356 sq ft of conference space
126 sq m of conference space
Dining venue
Bar or lounge
Business facilities
Conference space
Breakfast available (surcharge)
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Parking
Free self parking
Transport
Airport: Christchurch Intl. Airport (CHC) (223.2 km / 138.7 mi)
Parking: Free self parking
Room Amenities
Peppers Bluewater Resort offers 142 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Lake Tekapo aparthotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Rakinui Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note king beds are provided unless separate twin beds are requested prior to check-in. Surcharge applies for requests after check-in.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 50.0 per night.
Cribs (infant beds) are available for NZD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
Property is cleaned with disinfectant
Protective clothing is available for guests
Masks are available for guests
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Debit cards
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 200.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: NZD 30 for adults and NZD 15 for children (approximately)
Fee for in-room wireless Internet: NZD 20 per day (rates may vary)
Fee for wireless Internet in public areas: NZD 20 per day (rates may vary)
Crib (infant bed) fee: NZD 10.0 per night
Rollaway bed fee: NZD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
