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4.2 out of 5

"Quiet away from traffic noise central " More

By a verified traveller on Thu 04 Aug 2022

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this ski aparthotel include in-room washers/dryers, free WiFi, and free Internet.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with in-room childcare, free international calls, and free local calls. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. A safe, a hair dryer, and an iron/ironing board are also available.

This family-friendly aparthotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find laundry facilities, ski storage, and ski passes. Each morning continental breakfast is served between 8:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a ski shuttle.

With a stay at this 5-star Queenstown aparthotel, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.

Alpine Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$221* Per night/room 4 Sep. - 5 Sep.

Lake View Two Bedroom Suites

Bed Count 2 King Beds Maximum Occupancy 4 Max

Alpine Two Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Lake View Swiss-SuperSuite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Swiss-SuperSuite Two Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Swiss-Belsuites Pounamu Queenstown ratings based on 112 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belsuites Pounamu Queenstown

Everyone (55) Couples (40) Family (18)
1 out of 5
The space in the budget room is inadequate for two people. The room facing away from the lake looks at a wall. The room was two cold with the fixed reverse cycle heater due to the heat loss through the window and a portable bar heater was required.

Posted by on 14 Aug. 2022

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Comment from Hotel Management

14 Aug. 2022 by Swiss Bel Pounamu Apartments

Thank you for your review, the Alpine studios unfortunately do not have a view of the lake, we do encourage guests to upgrade to a 1 bedroom should they desirer a lake view apartment. We will look into the AC/Heater

5 out of 5
Quiet away from traffic noise central

Posted by on 4 Aug. 2022

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Comment from Hotel Management

5 Aug. 2022 by Front Office Team

Thank you Mary, for your 5 star review. The team is very glad to hear you enjoyed your stay. Please feel free to book with us again in the future when you visit Queenstown. Have a nice day.

4 out of 5
The view and being walkable to the town centre.

Posted by on 27 Jun. 2022

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Comment from Hotel Management

28 Jun. 2022 by Swiss Bel Pounamu Apartments

Thank you for your review

2 out of 5
When we checked in they new we were going to be late. However on arrival the receptionist wasn’t there. We moved past this and she apologised. When getting into the room we had picked this place because of our eating requirements as down for a sports trip. The microwave was broken, so we at cold meals for the trip and they did not replace it. The did offer for us to come down to reception during the day to use theirs but we were getting home at 11-12pm at nice after training. The cutlery, cups, mugs and plates there was only one of many things, and one of the available plates was dirty. The tea/coffee also hadn’t been refilled properly. I have stayed here before and enjoyed myself, however this time it was very disappointing and I wouldn’t recommend this place to stay if you have these requirements

Posted by on 25 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Swiss Bel Pounamu Apartments

Hi Jen, Thank you for your review and sorry that we failed to deliver the level of service that we should have and we will look into your concerns

5 out of 5
Great staff, easy check in and lots of communication. Room was top standard.

Posted by on 12 May 2022

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Comment from Hotel Management

16 May 2022 by Swiss Bel Pounamu Apartments

Thank you for a great review, we look forward to welcoming you back to Swiss Bel Pounamu again soon!

5 out of 5
Great place to stay with the kids they had there own bedroom on-suite as did we. Everything we needed we would definitely stay again

Posted by on 30 Dec. 2021

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Comment from Hotel Management

3 Jan. 2022 by Front Office Manager

Hi Kerry, Thank you for your review. We hope to welcome you again.

4 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

8 Jul. 2021 by Jessica

Thank you for your feedback. We wish you all the best and hope you stay with us again. Pounamu Team.

1 out of 5
This is not five star or even luxury. The rooms are tired and we didn’t realise many are now long term let’s. We had four people living above us in a room that had very little soundproofing. This also meant the Main road that was only a few meters from our lounge was very invasive for noise. You couldn’t have the doors open. We checked out after our first night of three. Reception only checked that we realized there was no refund. Once they had assured themselves they wouldn’t be out of pocket, they didn’t bother to check on the reason for us leaving early. I suspect early departures are not an uncommon occurrence so they are no longer surprised nor care. We can’t comment any more on their on the service as it didn’t exist. Not recommended. Footnote: we ended up at The Rees for the same price for our final two nights. Brilliant in every way!

Posted by , from Auckland on 30 Oct. 2020

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Comment from Hotel Management

23 Nov. 2020 by Darren

Hi Keith Thank you for taking the time to give us some feedback. I am sorry to see that you felt you could not stay with us. We are on the main road and do have a close proximity to the town as well, this does have some noise associated with it. I have reviewed your comments with regards to staff at the front desk, and are surprised by the review, although we have used this as a training exercise to ensure good customer service in the future.

5 out of 5
Amazing place to stay, the views, the accommodation, and all within a leisurely stroll into town. We were provided an upgrade at a minimal cost which was well worth every cent spent. Had an issue with the Sky access in the first room, and we were moved to another room with very little effort or inconvenience. Highly recommend!

Posted by , from Te Puke on 26 Sep. 2020

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Comment from Hotel Management

27 Sep. 2020 by Joice

Thank you for your feedback and we are glad you've enjoyed your stay with us. Hope to see you back soon.

4 out of 5
Clean apartment with fantastic views of Lake Wakatipu and about a 15 minute walk into the centre of Queenstown

Posted by , from Dunedin on 19 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Nicolas

Dear Mark, Thank you for the review and hope you had a really good time in Queenstown. Hope to see you again soon. Regards

About the Swiss-Belsuites Pounamu Queenstown

Location 110 Frankton Road, Queenstown, 9300

Property Features

Getting to the slopes is a breeze with this mountain aparthotel's ski shuttle (surcharge). Swiss-Belsuites Pounamu Queenstown helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. Public spaces have free WiFi. Free self parking is available. This 5-star Queenstown aparthotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2005
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Ski shuttle
  • Parking: Free self parking

Room Amenities

Swiss-Belsuites Pounamu Queenstown offers 38 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Washer and dryer
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pounamu
  • Pounamu Apartments
  • Swiss-Belsuites Pounamu Queenstown Apartment
  • Pounamu Queenstown
  • Queenstown Pounamu Apartments
  • Pounamu Apartments Hotel Queenstown
  • Pounamu Apartments Queenstown Apartment
  • Pounamu Apartments Apartment
  • Swiss-Belsuites Pounamu Apartment
  • Swiss-Belsuites Pounamu
  • Swiss Belsuites Pounamu Apartments Queenstown
  • Swiss Belsuites Pounamu Queenstown
  • Swiss-Belsuites Pounamu Queenstown Aparthotel
  • Swiss-Belsuites Pounamu Queenstown Queenstown
  • Swiss-Belsuites Pounamu Queenstown Aparthotel Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.