Swiss-Belsuites Pounamu Queenstown Deals & Reviews (Queenstown, NZL)

Beginning of main content

Queenstown •1 room

See all hotels

Queenstown • 1 room

Book online or call 1800 796 370 Phone Number

Wotif.com
Hotels
New Zealand
Otago
Queenstown Hotels
Swiss-Belsuites Pounamu Queenstown, Queenstown, current page

See More Photos

4.3 out of 5

Very good!

See all 103 Wotif Reviews

"Great location and apartment was very comforatble. Let down badly by poor cleaning. It was supposed to be a daily clean, never vacumed, did not clean ... " More

By a verified traveller on Thu 19 Mar 2020

Points Of Interest

View all on Map

Check-in

Check-out

Hotel Description

A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this family-friendly property include in-room spa tubs, washers/dryers, and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free wired Internet, in-room childcare, and free international calls. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Free local calls, a safe, and a hair dryer are also available.

Enjoy access to bike rentals and a playground. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Continental breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Queenstown property, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.

Alpine Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

AU$164* Per night/room 31 Jul. - 1 Aug.

Lake View Two Bedroom Suites

Bed Count 2 King Beds Maximum Occupancy 4 Max

Alpine Two Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Lake View Swiss-SuperSuite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Swiss-SuperSuite Two Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Swiss-Belsuites Pounamu Queenstown ratings based on 103 Verified Reviews

Review Summary

4.3 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belsuites Pounamu Queenstown

3 out of 5

Great location and apartment was very comforatble. Let down badly by poor cleaning. It was supposed to be a daily clean, never vacumed, did not clean bathroom once, had to ask for basics such as new towels and refile of washing liquid etc. There was a letter about how the hotel was increasing thier cleaing because of Covid-19. The cleaning of the unit was below normal expectaitons. Dirty linen bags sat outside our front door for most of the week. Very disapointing. Gave the front reception this feedback but it did not imporvie the cleaners performance while we staid there.

Posted by a verified traveller on 19 Mar. 2020

Was this review helpful to you?

Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your feedback . I am sorry to read that you felt standards were not as expected however we do have a very detailed plan in place for cleaning of the hotel. I will discuss this with the team to ensure we are exceeding what we did previously and to make sure your comments are not repeated. I can assure you the linen bags are removed daily as this is part of normal cleaning however your comments raises concern of perception from the public, especially in these different and challenging times. Thank you very much for you honest review however we will use it positively to see how and where we can improve. Kind Regards Paul

4 out of 5

Hard to find as it only has a sign to say Pounamu not Swiss-Belsuites Pounamu so was confusing. Stairs up to room only. Bed was comfortable, room was quiet and free laundry available was a bonus we were not expecting. Room was a little bit on the small side and there was no room to put suit cases. Sour dough bread, butter and jam was nice touch on arrival but continental breakfast of muslie, another cob of sour dough which was too hard to cut small enough slices to fit in toaster provided was a bit of a let down.

Posted by a verified traveller on 8 Mar. 2020

Was this review helpful to you?

Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Anonymous, thank you for your wonderful review of Pounamu. Delighted to read the comments which I will share with the team in an effort to continuously improve. Look forward to welcoming you back to Pounamu. Kind Regards Paul

4 out of 5

As advertised Compact clean comfy good location easy access Our west facing room was hot in afternoon

Posted by Axe, from Australia on 5 Mar. 2020

Was this review helpful to you?

Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Axe, thank you for your great review of Pounamu. Delighted to see the rating and hope we get a chance to welcome you back. Kind Regards

5 out of 5

Spacious suite with great facilities car parking and close enough to town

Posted by a verified traveller on 23 Feb. 2020

Was this review helpful to you?

Comment from Hotel Management

18 Mar. 2020 by Paul

Dear Anonymous, thank you for your wonderful review of Pounamu.We are indeed very lucky to be in such a prime spot. Kind Regards Paul

4 out of 5

The room was not very sound proof as we were woken in the night with a lot a banging doors from the room next door. But rooms were lovely and clean and very well maintained. Also a great central location and good value for money.

Posted by a verified traveller on 18 Feb. 2020

Was this review helpful to you?

Comment from Hotel Management

18 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your wonderful review of Pounamu. We note your comments about the noise from the adjoining room and apologise for this and fortunately it is a rare comment. We are very lucky to be in such a central position in Queenstown and with great views from the room, you would be able to enjoy the views.

4 out of 5

Posted by a verified traveller on 8 Feb. 2020

Was this review helpful to you?

Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Anonymous, thank you for your great score of Pounamu, look forward to you coming back. Kind Regards

3 out of 5

Posted by a verified traveller on 26 Jan. 2020

Was this review helpful to you?

Comment from Hotel Management

18 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you very much for your great review. We hope you can visit us again in the future.

5 out of 5

The view was incredible. The place was very comfy and had everything we needed. The staff were extremely helpful and overall we loved our stay here and didn’t want to leave!

Posted by Rosemary, from Launceston Tasmania on 8 Jan. 2020

Was this review helpful to you?

5 out of 5

Staff is very friendly and helpful. Needs of guests are checked on daily. Very good amenities. excellent rating on comfort.

Posted by a verified traveller on 17 Dec. 2019

Was this review helpful to you?

Comment from Hotel Management

23 Dec. 2019 by Fauzan Mulla

Dear Guest, thank you for your lovely comments and I am glad that the team looked after you well. We look forward to welcoming you again. Regards, Fauzan Mulla General Manager

3 out of 5

Although mentioned on the website I didn't like the shared access hall way and laundry facilities. This affected privacy and was extremely noisy. With the only view out of the Alpine Studio apartment to the footpath right outside the window and an untidy landscaping in the section next door, this meant having to keep the blinds closed for privacy in a small room with no deck, Fine if all you want is a bed and are happy to have a room with limited natural light coming in.

Posted by a verified traveller on 8 Dec. 2019

Was this review helpful to you?

Comment from Hotel Management

23 Dec. 2019 by Fauzan Mulla

Dear Guest, thank you for your comments as it helps us to continually improve our services and facilities. I hope that you would give us a chance to host you again. Regards, Fauzan Mulla General Manager

About the Swiss-Belsuites Pounamu Queenstown

Location 110 Frankton Road, Queenstown, 9300

Property Features

WiFi is free in public spaces. You'll find a business center on site. A ski shuttle and a roundtrip airport shuttle are available for a fee. Tour/ticket assistance, barbecue grills, and ski storage are also featured at the luxury Swiss-Belsuites Pounamu Queenstown. Self parking is free. This 5-star Queenstown apartment is smoke free.

38 guestrooms or units
2 levels
4 buildings
Built in 2005
Childcare (surcharge)
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Garden
BBQ grill(s)
Outdoor picnic space
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Washer/dryer
Refrigerator
Microwave
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

Airport: Queenstown Intl. Airport (ZQN) (6.4 km / 4 mi)
Property shuttles: Airport shuttle and ski shuttle
Parking: Free self parking

Room Amenities

Swiss-Belsuites Pounamu Queenstown offers 38 accommodations with private spa tubs and washers/dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Private hot tub
Washer and dryer
LCD television
Satellite channels
Premium channels
Refrigerator
Microwave
Electric kettle
Luxury bedding
Shower
Cribs (free)
Housekeeping (daily)
International calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Heating
Ensuite bathroom
Connecting rooms available

Food & Drink

Guests can enjoy continental breakfast for a fee.

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!

Pet Policy

No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

Service animals are allowed
Noise-free rooms not guaranteed
Service animals are exempt from fees/restrictions
UnionPay
Staffed front desk
No rollaway/extra beds available
No lifts
Cash or credit card deposit required
Parking height restrictions apply
Debit cards

Fees

Guests will be asked to pay the following charges at the property:

Deposit: NZD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: NZD 13 per person (approximately)
Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Pounamu
Pounamu Apartments
Swiss-Belsuites Pounamu Queenstown Apartment
Pounamu Queenstown
Queenstown Pounamu Apartments
Pounamu Apartments Hotel Queenstown
Pounamu Apartments Queenstown Apartment
Pounamu Apartments Apartment
Swiss-Belsuites Pounamu Apartment
Swiss-Belsuites Pounamu
Swiss Belsuites Pounamu Apartments Queenstown
Swiss-Belsuites Pounamu Queenstown Apartment
Swiss-Belsuites Pounamu Queenstown Queenstown
Swiss-Belsuites Pounamu Queenstown Apartment Queenstown

You should know

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Swiss-Belsuites Pounamu Queenstown