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4.2 out of 5

"Amazing place to stay, the views, the accommodation, and all within a leisurely stroll into town. We were provided an upgrade at a minimal cost which ... " More

By a verified traveller on Sat 26 Sep 2020

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this ski aparthotel include in-room spa tubs, washers/dryers, and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free wired Internet, in-room childcare, and free international calls. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Free local calls, a safe, and a hair dryer are also available.

Enjoy access to bike rentals and a playground. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Continental breakfast is available. There's also free self parking, along with the convenience of a ski shuttle.

With a stay at this 5-star Queenstown aparthotel, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.

Alpine Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$227* Per night/room 6 Jul. - 7 Jul.

Lake View Two Bedroom Suites

Bed Count 2 King Beds Maximum Occupancy 4 Max

Alpine Two Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Lake View Swiss-SuperSuite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Swiss-SuperSuite Two Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Swiss-Belsuites Pounamu Queenstown ratings based on 105 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belsuites Pounamu Queenstown

Everyone (54) Couples (37) Family (17)
1 out of 5
This is not five star or even luxury. The rooms are tired and we didn’t realise many are now long term let’s. We had four people living above us in a room that had very little soundproofing. This also meant the Main road that was only a few meters from our lounge was very invasive for noise. You couldn’t have the doors open. We checked out after our first night of three. Reception only checked that we realized there was no refund. Once they had assured themselves they wouldn’t be out of pocket, they didn’t bother to check on the reason for us leaving early. I suspect early departures are not an uncommon occurrence so they are no longer surprised nor care. We can’t comment any more on their on the service as it didn’t exist. Not recommended. Footnote: we ended up at The Rees for the same price for our final two nights. Brilliant in every way!

Posted by , from Auckland on 30 Oct. 2020

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Comment from Hotel Management

23 Nov. 2020 by Darren

Hi Keith Thank you for taking the time to give us some feedback. I am sorry to see that you felt you could not stay with us. We are on the main road and do have a close proximity to the town as well, this does have some noise associated with it. I have reviewed your comments with regards to staff at the front desk, and are surprised by the review, although we have used this as a training exercise to ensure good customer service in the future.

5 out of 5
Amazing place to stay, the views, the accommodation, and all within a leisurely stroll into town. We were provided an upgrade at a minimal cost which was well worth every cent spent. Had an issue with the Sky access in the first room, and we were moved to another room with very little effort or inconvenience. Highly recommend!

Posted by , from Te Puke on 26 Sep. 2020

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Comment from Hotel Management

27 Sep. 2020 by Joice

Thank you for your feedback and we are glad you've enjoyed your stay with us. Hope to see you back soon.

4 out of 5
Clean apartment with fantastic views of Lake Wakatipu and about a 15 minute walk into the centre of Queenstown

Posted by , from Dunedin on 19 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Nicolas

Dear Mark, Thank you for the review and hope you had a really good time in Queenstown. Hope to see you again soon. Regards

4 out of 5
Great location, nice and quiet.Located a short drive to town centre. Nice room, warm and modern.

Posted by on 11 Aug. 2020

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Comment from Hotel Management

11 Aug. 2020 by Nicolas

Thank you for the top review. I appreciate you taking the time to post the review. I hope to welcome you back to Queenstown soon. Best Regards

3 out of 5

Posted by on 9 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Darren Hayes

Thank you very much for taking the time to review. I trust that you enjoyed your stay in Queenstown and hope to see you again soon.

3 out of 5
Great location and apartment was very comforatble. Let down badly by poor cleaning. It was supposed to be a daily clean, never vacumed, did not clean bathroom once, had to ask for basics such as new towels and refile of washing liquid etc. There was a letter about how the hotel was increasing thier cleaing because of Covid-19. The cleaning of the unit was below normal expectaitons. Dirty linen bags sat outside our front door for most of the week. Very disapointing. Gave the front reception this feedback but it did not imporvie the cleaners performance while we staid there.

Posted by on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your feedback . I am sorry to read that you felt standards were not as expected however we do have a very detailed plan in place for cleaning of the hotel. I will discuss this with the team to ensure we are exceeding what we did previously and to make sure your comments are not repeated. I can assure you the linen bags are removed daily as this is part of normal cleaning however your comments raises concern of perception from the public, especially in these different and challenging times. Thank you very much for you honest review however we will use it positively to see how and where we can improve. Kind Regards Paul

4 out of 5
Hard to find as it only has a sign to say Pounamu not Swiss-Belsuites Pounamu so was confusing. Stairs up to room only. Bed was comfortable, room was quiet and free laundry available was a bonus we were not expecting. Room was a little bit on the small side and there was no room to put suit cases. Sour dough bread, butter and jam was nice touch on arrival but continental breakfast of muslie, another cob of sour dough which was too hard to cut small enough slices to fit in toaster provided was a bit of a let down.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Anonymous, thank you for your wonderful review of Pounamu. Delighted to read the comments which I will share with the team in an effort to continuously improve. Look forward to welcoming you back to Pounamu. Kind Regards Paul

4 out of 5
As advertised Compact clean comfy good location easy access Our west facing room was hot in afternoon

Posted by , from Australia on 5 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Axe, thank you for your great review of Pounamu. Delighted to see the rating and hope we get a chance to welcome you back. Kind Regards

5 out of 5
Spacious suite with great facilities car parking and close enough to town

Posted by on 23 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Paul

Dear Anonymous, thank you for your wonderful review of Pounamu.We are indeed very lucky to be in such a prime spot. Kind Regards Paul

4 out of 5
The room was not very sound proof as we were woken in the night with a lot a banging doors from the room next door. But rooms were lovely and clean and very well maintained. Also a great central location and good value for money.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your wonderful review of Pounamu. We note your comments about the noise from the adjoining room and apologise for this and fortunately it is a rare comment. We are very lucky to be in such a central position in Queenstown and with great views from the room, you would be able to enjoy the views.

About the Swiss-Belsuites Pounamu Queenstown

Location 110 Frankton Road, Queenstown, 9300

Property Features

Getting to the slopes is a breeze with this mountain aparthotel's ski shuttle (surcharge). Swiss-Belsuites Pounamu Queenstown helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. Public spaces have free WiFi. Free self parking is available. This 5-star Queenstown aparthotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2005
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (6.4 km / 4 mi)
  • Property shuttles: Ski shuttle
  • Parking: Free self parking

Room Amenities

Swiss-Belsuites Pounamu Queenstown offers 38 accommodations with private spa tubs and washers/dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Private hot tub
  • Washer and dryer
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy continental breakfast for a fee.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Swiss-Belsuites Pounamu Queenstown

Policies

WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 13 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pounamu
  • Pounamu Apartments
  • Swiss-Belsuites Pounamu Queenstown Apartment
  • Pounamu Queenstown
  • Queenstown Pounamu Apartments
  • Pounamu Apartments Hotel Queenstown
  • Pounamu Apartments Queenstown Apartment
  • Pounamu Apartments Apartment
  • Swiss-Belsuites Pounamu Apartment
  • Swiss-Belsuites Pounamu
  • Swiss Belsuites Pounamu Apartments Queenstown
  • Swiss Belsuites Pounamu Queenstown
  • Swiss-Belsuites Pounamu Queenstown Aparthotel
  • Swiss-Belsuites Pounamu Queenstown Queenstown
  • Swiss-Belsuites Pounamu Queenstown Aparthotel Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.