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4.3 out of 5

"Great location and apartment was very comforatble. Let down badly by poor cleaning. It was supposed to be a daily clean, never vacumed, did not clean ... " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this family-friendly property include in-room spa tubs, washers/dryers, and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free wired Internet, in-room childcare, and free international calls. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Free local calls, a safe, and a hair dryer are also available.

Enjoy access to bike rentals and a playground. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Continental breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Queenstown property, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.

Alpine Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$164* Per night/room 31 Jul. - 1 Aug.

Lake View Two Bedroom Suites

Bed Count 2 King Beds Maximum Occupancy 4 Max

Alpine Two Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Lake View Swiss-SuperSuite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Swiss-SuperSuite Two Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Swiss-Belsuites Pounamu Queenstown ratings based on 103 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belsuites Pounamu Queenstown

Everyone (54) Couples (37) Family (15)
3 out of 5
Great location and apartment was very comforatble. Let down badly by poor cleaning. It was supposed to be a daily clean, never vacumed, did not clean bathroom once, had to ask for basics such as new towels and refile of washing liquid etc. There was a letter about how the hotel was increasing thier cleaing because of Covid-19. The cleaning of the unit was below normal expectaitons. Dirty linen bags sat outside our front door for most of the week. Very disapointing. Gave the front reception this feedback but it did not imporvie the cleaners performance while we staid there.

Posted by on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your feedback . I am sorry to read that you felt standards were not as expected however we do have a very detailed plan in place for cleaning of the hotel. I will discuss this with the team to ensure we are exceeding what we did previously and to make sure your comments are not repeated. I can assure you the linen bags are removed daily as this is part of normal cleaning however your comments raises concern of perception from the public, especially in these different and challenging times. Thank you very much for you honest review however we will use it positively to see how and where we can improve. Kind Regards Paul

4 out of 5
Hard to find as it only has a sign to say Pounamu not Swiss-Belsuites Pounamu so was confusing. Stairs up to room only. Bed was comfortable, room was quiet and free laundry available was a bonus we were not expecting. Room was a little bit on the small side and there was no room to put suit cases. Sour dough bread, butter and jam was nice touch on arrival but continental breakfast of muslie, another cob of sour dough which was too hard to cut small enough slices to fit in toaster provided was a bit of a let down.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Anonymous, thank you for your wonderful review of Pounamu. Delighted to read the comments which I will share with the team in an effort to continuously improve. Look forward to welcoming you back to Pounamu. Kind Regards Paul

4 out of 5
As advertised Compact clean comfy good location easy access Our west facing room was hot in afternoon

Posted by , from Australia on 5 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Axe, thank you for your great review of Pounamu. Delighted to see the rating and hope we get a chance to welcome you back. Kind Regards

5 out of 5
Spacious suite with great facilities car parking and close enough to town

Posted by on 23 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Paul

Dear Anonymous, thank you for your wonderful review of Pounamu.We are indeed very lucky to be in such a prime spot. Kind Regards Paul

4 out of 5
The room was not very sound proof as we were woken in the night with a lot a banging doors from the room next door. But rooms were lovely and clean and very well maintained. Also a great central location and good value for money.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you for your wonderful review of Pounamu. We note your comments about the noise from the adjoining room and apologise for this and fortunately it is a rare comment. We are very lucky to be in such a central position in Queenstown and with great views from the room, you would be able to enjoy the views.

4 out of 5

Posted by on 8 Feb. 2020

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Comment from Hotel Management

20 Mar. 2020 by Fauzan Mulla

Hi Anonymous, thank you for your great score of Pounamu, look forward to you coming back. Kind Regards

3 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

18 Mar. 2020 by Fauzan Mulla

Dear Anonymous, thank you very much for your great review. We hope you can visit us again in the future.

5 out of 5
The view was incredible. The place was very comfy and had everything we needed. The staff were extremely helpful and overall we loved our stay here and didn’t want to leave!

Posted by , from Launceston Tasmania on 8 Jan. 2020

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5 out of 5
Staff is very friendly and helpful. Needs of guests are checked on daily. Very good amenities. excellent rating on comfort.

Posted by on 17 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Fauzan Mulla

Dear Guest, thank you for your lovely comments and I am glad that the team looked after you well. We look forward to welcoming you again. Regards, Fauzan Mulla General Manager

3 out of 5
Although mentioned on the website I didn't like the shared access hall way and laundry facilities. This affected privacy and was extremely noisy. With the only view out of the Alpine Studio apartment to the footpath right outside the window and an untidy landscaping in the section next door, this meant having to keep the blinds closed for privacy in a small room with no deck, Fine if all you want is a bed and are happy to have a room with limited natural light coming in.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Fauzan Mulla

Dear Guest, thank you for your comments as it helps us to continually improve our services and facilities. I hope that you would give us a chance to host you again. Regards, Fauzan Mulla General Manager

About the Swiss-Belsuites Pounamu Queenstown

Location 110 Frankton Road, Queenstown, 9300

Property Features

WiFi is free in public spaces. You'll find a business center on site. A ski shuttle and a roundtrip airport shuttle are available for a fee. Tour/ticket assistance, barbecue grills, and ski storage are also featured at the luxury Swiss-Belsuites Pounamu Queenstown. Self parking is free. This 5-star Queenstown apartment is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2005
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (6.4 km / 4 mi)
  • Property shuttles: Airport shuttle and ski shuttle
  • Parking: Free self parking

Room Amenities

Swiss-Belsuites Pounamu Queenstown offers 38 accommodations with private spa tubs and washers/dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Private hot tub
  • Washer and dryer
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy continental breakfast for a fee.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • No lifts
  • Cash or credit card deposit required
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 13 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pounamu
  • Pounamu Apartments
  • Swiss-Belsuites Pounamu Queenstown Apartment
  • Pounamu Queenstown
  • Queenstown Pounamu Apartments
  • Pounamu Apartments Hotel Queenstown
  • Pounamu Apartments Queenstown Apartment
  • Pounamu Apartments Apartment
  • Swiss-Belsuites Pounamu Apartment
  • Swiss-Belsuites Pounamu
  • Swiss Belsuites Pounamu Apartments Queenstown
  • Swiss-Belsuites Pounamu Queenstown Apartment
  • Swiss-Belsuites Pounamu Queenstown Queenstown
  • Swiss-Belsuites Pounamu Queenstown Apartment Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.