A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this ski aparthotel include in-room washers/dryers, free WiFi, and free Internet.
Each apartment is soundproofed and features an LCD TV with satellite channels, along with in-room childcare, free international calls, and free local calls. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. A safe, a hair dryer, and an iron/ironing board are also available.
This family-friendly aparthotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find laundry facilities, ski storage, and ski passes. Each morning continental breakfast is served between 8:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a ski shuttle.
With a stay at this 5-star Queenstown aparthotel, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.
Swiss-Belsuites Pounamu Queenstown ratings based on 112 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Swiss-Belsuites Pounamu Queenstown
Everyone (55)Couples (40)Family (18)
1 out of 5
The space in the budget room is inadequate for two people. The room facing away from the lake looks at a wall. The room was two cold with the fixed reverse cycle heater due to the heat loss through the window and a portable bar heater was required.
Posted by Andrew on 14 Aug. 2022
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Comment from Hotel Management
14 Aug. 2022
by Swiss Bel Pounamu Apartments
Thank you for your review, the Alpine studios unfortunately do not have a view of the lake, we do encourage guests to upgrade to a 1 bedroom should they desirer a lake view apartment. We will look into the AC/Heater
5 out of 5
Quiet away from traffic noise central
Posted by Mary on 4 Aug. 2022
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Comment from Hotel Management
5 Aug. 2022
by Front Office Team
Thank you Mary, for your 5 star review. The team is very glad to hear you enjoyed your stay. Please feel free to book with us again in the future when you visit Queenstown.
Have a nice day.
4 out of 5
The view and being walkable to the town centre.
Posted by John on 27 Jun. 2022
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Comment from Hotel Management
28 Jun. 2022
by Swiss Bel Pounamu Apartments
Thank you for your review
2 out of 5
When we checked in they new we were going to be late. However on arrival the receptionist wasn’t there. We moved past this and she apologised.
When getting into the room we had picked this place because of our eating requirements as down for a sports trip.
The microwave was broken, so we at cold meals for the trip and they did not replace it. The did offer for us to come down to reception during the day to use theirs but we were getting home at 11-12pm at nice after training. The cutlery, cups, mugs and plates there was only one of many things, and one of the available plates was dirty. The tea/coffee also hadn’t been refilled properly. I have stayed here before and enjoyed myself, however this time it was very disappointing and I wouldn’t recommend this place to stay if you have these requirements
Posted by Jen on 25 Jun. 2022
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Comment from Hotel Management
26 Jun. 2022
by Swiss Bel Pounamu Apartments
Hi Jen,
Thank you for your review and sorry that we failed to deliver the level of service that we should have and we will look into your concerns
5 out of 5
Great staff, easy check in and lots of communication.
Room was top standard.
Posted by Martin on 12 May 2022
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Comment from Hotel Management
16 May 2022
by Swiss Bel Pounamu Apartments
Thank you for a great review, we look forward to welcoming you back to Swiss Bel Pounamu again soon!
5 out of 5
Great place to stay with the kids they had there own bedroom on-suite as did we. Everything we needed we would definitely stay again
Posted by Kerry on 30 Dec. 2021
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Comment from Hotel Management
3 Jan. 2022
by Front Office Manager
Hi Kerry,
Thank you for your review.
We hope to welcome you again.
4 out of 5
Posted by a verified traveller on 27 Jun. 2021
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Comment from Hotel Management
8 Jul. 2021
by Jessica
Thank you for your feedback.
We wish you all the best and hope you stay with us again.
Pounamu Team.
1 out of 5
This is not five star or even luxury. The rooms are tired and we didn’t realise many are now long term let’s. We had four people living above us in a room that had very little soundproofing. This also meant the Main road that was only a few meters from our lounge was very invasive for noise. You couldn’t have the doors open. We checked out after our first night of three. Reception only checked that we realized there was no refund. Once they had assured themselves they wouldn’t be out of pocket, they didn’t bother to check on the reason for us leaving early. I suspect early departures are not an uncommon occurrence so they are no longer surprised nor care. We can’t comment any more on their on the service as it didn’t exist. Not recommended.
Footnote: we ended up at The Rees for the same price for our final two nights. Brilliant in every way!
Posted by Keith, from Auckland on 30 Oct. 2020
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Comment from Hotel Management
23 Nov. 2020
by Darren
Hi Keith
Thank you for taking the time to give us some feedback. I am sorry to see that you felt you could not stay with us. We are on the main road and do have a close proximity to the town as well, this does have some noise associated with it.
I have reviewed your comments with regards to staff at the front desk, and are surprised by the review, although we have used this as a training exercise to ensure good customer service in the future.
5 out of 5
Amazing place to stay, the views, the accommodation, and all within a leisurely stroll into town. We were provided an upgrade at a minimal cost which was well worth every cent spent. Had an issue with the Sky access in the first room, and we were moved to another room with very little effort or inconvenience. Highly recommend!
Posted by Kathrine, from Te Puke on 26 Sep. 2020
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Comment from Hotel Management
27 Sep. 2020
by Joice
Thank you for your feedback and we are glad you've enjoyed your stay with us. Hope to see you back soon.
4 out of 5
Clean apartment with fantastic views of Lake Wakatipu and about a 15 minute walk into the centre of Queenstown
Posted by Mark, from Dunedin on 19 Aug. 2020
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Comment from Hotel Management
19 Aug. 2020
by Nicolas
Dear Mark,
Thank you for the review and hope you had a really good time in Queenstown. Hope to see you again soon. Regards
Getting to the slopes is a breeze with this mountain aparthotel's ski shuttle (surcharge). Swiss-Belsuites Pounamu Queenstown helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. Public spaces have free WiFi. Free self parking is available. This 5-star Queenstown aparthotel is smoke free.
38 guestrooms or units
2 levels
4 buildings
Built in 2005
Childcare (surcharge)
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Garden
BBQ grill(s)
Outdoor picnic space
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Washer/dryer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Ski shuttle
Parking: Free self parking
Room Amenities
Swiss-Belsuites Pounamu Queenstown offers 38 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided daily.
Washer and dryer
LCD television
Satellite channels
Premium channels
Refrigerator
Microwave
Electric kettle
Luxury bedding
Shower
Housekeeping (daily)
International calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
The front desk is open daily from 7:30 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 7:30 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No lifts
Parking height restrictions apply
Noise-free rooms not guaranteed
Cash or credit card deposit required
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 300.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: NZD 15 per person (approximately)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Swiss-Belsuites Pounamu Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.
Swiss-Belsuites Pounamu Queenstown uses enhanced cleaning measures, and ensures social distancing. Sanitization practices of Intertek Cristal (third-party expert - Global) are followed. A professional cleaning service is used.
Yep, Swiss-Belsuites Pounamu Queenstown has a free self car park.
The closest beach to Swiss-Belsuites Pounamu Queenstown is Frankton Beach (4.5 km).
You bet! With amenities like babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise Swiss-Belsuites Pounamu Queenstown is a hit with families.
Sure does, continental brekkie is served daily from 8:00 AM to 10:00 AM.
No, Swiss-Belsuites Pounamu Queenstown does not offer an airport shuttle service.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
No, only service animals are allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
