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4.4 out of 5

"This is the second time we have stayed here and will be booking to stay there again the staff were great our dinners were great we love this place an ... " More

By a verified traveller on Sun 28 Jan 2024

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. Within steps you'll find Mt Crichton Loop Track and Lake Wakatipu within a 15-minute stroll. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, sauna, and seasonal outdoor swimming pool. Additionally, you'll find free WiFi in public areas, a conference center, and a 24-hour business center. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4.5-star Queenstown hotel include TSS Earnslaw Steamship and Steamer Wharf.

Family Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$254* Per night/room 15 Apr. - 16 Apr.

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Studio Suite Non-Lakeview

Bed Count 2 King Beds Maximum Occupancy 8 Max

Heritage Queenstown ratings based on 103 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (33) Couples (34) Family (26)
1 out of 5
After given keys which did not access our room we went back to reception for new key cards. This time we had a concierge come with us. The keys worked this time to allow us to burst in on someone who already had the room. Completely unacceptable for both parties. Hotel management 101. After apologies we were given a drink draft beer or wine voucher? Absolute crap.We needed more nights accommodation in Queenstown but won’t stay here.

Posted by on 4 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager

Kia Ora Eric,Thank you for your valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. Please kindly be advised that we have taken your feedback on board, and I had the chance to personally check what happened it was a genuine mistake from our staff member which was addressed accordingly. We are sorry to read the words you used to describe our staff effort's to assist with your complaint, I do not doubt they were trying their best.Ngā mihi nui,

5 out of 5

Posted by on 22 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager

Thank you Jill for your great review!

5 out of 5

Posted by on 1 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager

Thank you Evert for your great review!

5 out of 5
This is the second time we have stayed here and will be booking to stay there again the staff were great our dinners were great we love this place and will be back

Posted by on 28 Jan. 2024

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Comment from Hotel Management

26 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager

Kia Ora Shane,Thank you for your feedback!It is great to know you returned to visit us and had a great experience.We look forward to having you again.Warm regards,

3 out of 5
Pool still has gritted sides and bottom that scratch your skin easily, Bathroom steam/ stink extraction fan not working. Manager tried to tell me it was natural venting but building code requires a working electric fan for internal bathrooms. I hate being treaty like fool. There was a fan running noise 24hrs in the ceiling. We could sleep ok though! Beside tables 100mm higher than the mattress so you bash your elbows on their edge/cnr. I Still sore and hurting. Kettle supplied located inside a cabinet that blocks walking past when open. Could use kettle elsewhere I guess. Shampoo an body wash supplied in nuisance little bottles. Need use heaps coz its low lathering stuff? Room Very nice and welcoming. Non manager staff honest an good.

Posted by on 13 Jan. 2024

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5 out of 5
Enjoyed everything at the hotel:) close driving distance into town.

Posted by on 12 Jan. 2024

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5 out of 5

Posted by on 9 Jan. 2024

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5 out of 5

Posted by on 7 Jan. 2024

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4 out of 5

Posted by on 22 Dec. 2023

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Comment from Hotel Management

9 Jan. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager

Thank you Gwang for your great review!

4 out of 5

Posted by on 3 Dec. 2023

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About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square meters) and includes a conference center. A fitness center, a library, and a terrace are also featured at the luxury Heritage Queenstown. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Meeting rooms
  • 3078 sq ft of conference space
  • 286 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 13
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Covered self parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.