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4.4 out of 5

"A very well presented place. The only thing is the parking. Don’t say parking is available for guest and only supply parking for a certain amount of g ... " More

By a verified traveller on Wed 20 Sep 2023

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. Within steps you'll find Mt Crichton Loop Track and Lake Wakatipu within a 15-minute stroll. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, sauna, and seasonal outdoor swimming pool. Additionally, you'll find free WiFi in public areas, a conference center, and a 24-hour business center. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star Queenstown hotel include Steamer Wharf and TSS Earnslaw Steamship.

Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$221* Per night/room 6 Oct. - 7 Oct.

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 105 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (37) Couples (31) Family (26)
2 out of 5
Good family room ..We checked in quite late and didn't enjoy much benefits as check out time was at 9am. Price for it at $350 for the night just to sleep was a little over priced.

Posted by on 3 Oct. 2023

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4 out of 5
A very well presented place. The only thing is the parking. Don’t say parking is available for guest and only supply parking for a certain amount of guest. Otherwise a really good place to stay

Posted by on 20 Sep. 2023

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5 out of 5
Nice rooms, good parking, with a quality restaurant and bar, all in a quiet location in walking distance from town.

Posted by on 11 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by Agata Kurdziel

Kia Ora Tony,We appreciate your feedback and nice comments.Kind regards,Agata KurdzielTHE Rooms Division Manager

5 out of 5

Posted by on 5 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Agata Kurdziel

Thank you Selena for your feedback

4 out of 5
Great views from Lakeside wing. Breakfasts were a bit basic. Facilities were dated. Walking distance to city centre. I would stay there again, but there are more modern hotels to consider.

Posted by on 15 Aug. 2023

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Comment from Hotel Management

18 Aug. 2023 by Agata Kurdziel

Kia Ora Barry,Thank you for your feedback.We are delighted to hear you enjoyed your stay with us.We are now working on a renovation plan for our restaurant, hopefully you will see it done on your next stay with us! In the meantime, we worked through carpet renovation for all our rooms and corridors, the same as new painting and lighting for the corridors.We endeavour to go above and beyond to prioritise our guest’s satisfaction, and your kind review reaffirms our hard work. We look forward to seeing you in the near future!Ngā mihi nui,Agata KurdzielTHE Rooms Division Manager

5 out of 5
The property itself is beautiful, we booked a suite with a lakeside view. The view was spectacular, literally took my breath away. Dined in for dinner food was great, facilities topnotch, spa pool was relaxing. Ordered room service with a happy birthday request and staff tried to cater to that request as much as they could and offered a complimentary Presco. Staff were absolutely amazing, from the concierge to the wait-staff all were so wonderful. Buffet breakfast was great,everything was so smooth no complications with check-ins/outs. 10 out of 10.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

3 Aug. 2023 by DM

Kia Ora Sasha, Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,The Heritage Queenstown Team

5 out of 5
Nice hospitality

Posted by on 16 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by Agata Kurdziel

Kia Ora Gursharanjit,Thank you for leaving us a review!We are delighted to hear you enjoyed your stay with us.Kind regards,Agata KurdzielTHE Rooms Division Manager

4 out of 5
Mould in the shower

Posted by on 16 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by Agata Kurdziel

Kia Ora Dawn,Thank you for your valuable feedback. We are very sorry to hear that you found mold in the shower.Please kindly be advised that we have taken your feedback on board, and we will strive to make improvements accordingly. Ngā mihi nui,Agata KurdzielTHE Rooms Division Manager

4 out of 5

Posted by on 14 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by Agata Kurdziel

Morena David,Thank you for your feedback!

3 out of 5

Posted by on 29 Jun. 2023

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Comment from Hotel Management

27 Aug. 2023 by Agata Kurdziel

Thank you Joseph!

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3079 square feet (286 square meters) and includes a conference center. A sauna, a library, and a terrace are also featured at the luxury Heritage Queenstown. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Meeting rooms
  • 3079 sq ft of conference space
  • 286 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Children stay free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 13
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.