"This is the second time we have stayed here and will be booking to stay there again the staff were great our dinners were great we love this place an ... " More
The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, sauna, and seasonal outdoor swimming pool. Additionally, you'll find free WiFi in public areas, a conference center, and a 24-hour business center. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.
Sights within a 20-minute walk of this 4.5-star Queenstown hotel include TSS Earnslaw Steamship and Steamer Wharf.
5 Mar. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager
Kia Ora Eric,Thank you for your valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. Please kindly be advised that we have taken your feedback on board, and I had the chance to personally check what happened it was a genuine mistake from our staff member which was addressed accordingly. We are sorry to read the words you used to describe our staff effort's to assist with your complaint, I do not doubt they were trying their best.Ngā mihi nui,
26 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager
Thank you Jill for your great review!
7 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager
Thank you Evert for your great review!
26 Feb. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager
Kia Ora Shane,Thank you for your feedback!It is great to know you returned to visit us and had a great experience.We look forward to having you again.Warm regards,
9 Jan. 2024 by Agata Kurdziel - T.H.E. Rooms Division Manager
Thank you Gwang for your great review!
Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square meters) and includes a conference center. A fitness center, a library, and a terrace are also featured at the luxury Heritage Queenstown. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®