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4.4 out of 5

"Perfect location, lovely views, comfortable bed and pillows. Great room. " More

By a verified traveller on Sun 28 Nov 2021

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown, an IHG Hotel. You'll be 0.3 km (0.2 mi) from Lake Wakatipu and 0.8 km (0.5 mi) from Skyline Queenstown. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy digital TV, coffee/tea makers, and free newspapers, featured in all 139 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes and slippers. Additionally, safes, hair dryers, and phones are available.

For a drink, you can stop by the hotel's own lounge bar. Business amenities include a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a gym, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 5-minute walk of this 4.5-star Queenstown City Centre hotel include Steamer Wharf and SKYCITY Wharf Casino.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$155* Per night/room 30 Nov. - 1 Dec.

Standard Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Hotel Queenstown, an IHG Hotel ratings based on 138 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown, an IHG Hotel

Everyone (92) Business (1) Couples (28) Family (10)
5 out of 5
Perfect location, lovely views, comfortable bed and pillows. Great room.

Posted by on 28 Nov. 2021

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Comment from Hotel Management

28 Nov. 2021 by Francisco

Hello Joanna, Thank you for taking the time to review your stay at our Hotel. We are glad that you enjoyed the location and the views. We hope to see you back in the future! Kind regards, Francisco Pintado Duty Manager

5 out of 5
very clean and great view

Posted by on 28 Oct. 2021

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Comment from Hotel Management

28 Oct. 2021 by Courtney P

Hello Phillip, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed the cleanliness and views from the hotel! We hope to welcome you again soon. Kind regards, Courtney Philpott Duty Manager

5 out of 5
Great view of the lake and town from our balcony. Blackout curtains worked really well and surprisingly no noise from bars below. Will definitely stay again

Posted by on 17 Oct. 2021

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Comment from Hotel Management

18 Oct. 2021 by Gabriela

Thank you for your positive review! We are very pleased to hear that you enjoyed your stay with us and look forward to seeing you again! Kind Regards, Gabriela

5 out of 5
Everything was great no complaints from me

Posted by on 5 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by Gabriela

Thank you for your positive review. We are very pleased to hear that you enjoyed your stay with us and look forward to seeing you again! Kind Regards, Gabriela Crowne Plaza Queenstown

4 out of 5
The position of this hotel is perfect. We could walk everywhere. Unfortunately the hotel is a bit run down and maintenance needs to be done. For this name of hotel wasn’t up to its usual standard

Posted by on 2 Aug. 2021

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Comment from Hotel Management

3 Aug. 2021 by Gabriela

Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed our location. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you again soon! Kind regards, Gabriela Front Desk Crowne Plaza Queenstown

4 out of 5
Loved the location. Very expensive for a tired looking room.

Posted by on 1 Aug. 2021

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Comment from Hotel Management

2 Aug. 2021 by Gabriela

Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed our location. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you again soon! Kind regards, Gabriela Front Desk Crowne Plaza Queenstown

5 out of 5
Really great stay in a central location

Posted by on 26 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Gabriela

Thank you for your positive review! We would be delighted to welcome you back in near future. Kind Regards, Gabriela Front Desk Crowne Plaza Queenstown

4 out of 5
The staff were pleasant and helpful- ( getting us gluten free bread and cereal for breakfast, offering to help when my sone had a bleeding nose). Room was nice and clean, didn’t sleep well - maybe room was too warm? Only slight criticism is we were booked in for three people and there was only crockery and cutlery for two, but I’m sure it wouldn’t have been problem if we had asked for another set.

Posted by on 22 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Courtney P

Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed our amazing staff and the cleanliness of the hotel! We hope to welcome you again soon! Kind regards, Courtney Philpott Duty Manage

5 out of 5
Great location, close to everything. Wonderful views from the room. Helpful friendly staff.

Posted by on 22 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Courtney P

Thank you for taking the time to review your stay with us! We are pleased to hear you enjoyed our amazing views and central location! We hope to welcome you again soon! Kind regards, Courtney Philpott Duty Manager

5 out of 5

Posted by on 30 Jun. 2021

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Comment from Hotel Management

1 Jul. 2021 by Gabriela

Thank you for your positive review! We would be delighted to welcome you back in near future. Kind Regards, Gabriela Crowne Plaza Queenstown

About the Crowne Plaza Hotel Queenstown, an IHG Hotel

Location 93 Beach Street, Queenstown, Otago 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Hotel Queenstown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown, an IHG Hotel has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown
  • Queenstown Crowne Plaza Hotel
  • Crowne Plaza Queenstown Hotel Queenstown
  • Queenstown Crowne Plaza
  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

You should know

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.