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4.3 out of 5

"Great location. Friendly front desk staff. Hotel dated and in need of upgrade, although saying that it is very clean. Gym very disappointing, small ... " More

By a verified traveller on Sun 11 Feb 2024

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Hotel Description

Crowne Plaza Hotel Queenstown, an IHG Hotel puts you in the heart of Queenstown, within steps of SKYCITY Wharf Casino and Steamer Wharf. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

For a drink, you can stop by the hotel's own lounge bar. Business amenities include a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a gym, and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 15-minute walk of this Queenstown City Centre hotel include Creative Queenstown Arts & Crafts Market and Steamer Wharf.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
AU$261* Per night/room 7 Apr. - 8 Apr.

Standard Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Queenstown, an IHG Hotel ratings based on 119 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown, an IHG Hotel

Everyone (59) Couples (35) Family (17)
5 out of 5
Great location

Posted by on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by .

Kia Ora Craig,Thank you for your valuable feedback.We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

3 out of 5
Great location. Friendly front desk staff. Hotel dated and in need of upgrade, although saying that it is very clean. Gym very disappointing, small, smelly and very limited equipment. Buffet breakfast good if you have no dietary requirements but wouldn't waste the additional money paying for it.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by .

Kia Ora Samantha,Thank you for your valuable feedback.We appreciate your time in reviewing our services and it is delightful to know that you enjoyed some aspects of your stay at the premises.We strive to make each stay as pleasant and comfortable as possible, and we take feedback seriously and will share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

4 out of 5
This accommodation was extremely convenient was close to restaurants tour operators . Great views and surprisingly quiet. Late January trip. Would recommend.

Posted by on 26 Jan. 2024

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Comment from Hotel Management

26 Jan. 2024 by Farah Pradewi

Kia Ora Wendy,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

5 out of 5

Posted by on 19 Dec. 2023

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Comment from Hotel Management

20 Dec. 2023 by Drew Forrest

Thank you Paul for your kind review.We are thrilled to here you enjoyed your stay and look forward to seeing you again in the near future!Safe travels.Kind regards,Crowne Plaza Queenstown Team

5 out of 5
Great location and staff very hospitable

Posted by on 7 Dec. 2023

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Comment from Hotel Management

8 Dec. 2023 by Gabriela

Tank you for your positive review. We would be delighted to welcome you back in the near future.Kindest regards,GabrielaFront Office ManagerCrowne Plaza Queenstown

5 out of 5
Great venue and proximity to all is spot on. Thanks for a great time. We would not think of booking elsewhere.

Posted by on 4 Oct. 2023

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Comment from Hotel Management

5 Oct. 2023 by .

Kia Ora Wayne,Thank you for your valuable feedback!We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

5 out of 5

Posted by on 28 Sep. 2023

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Comment from Hotel Management

19 Oct. 2023 by Drew Forrest

Thank you very much Debbie for your kind review! We are glad to hear that you enjoyed your stay and look forward to welcoming you back very soon.

4 out of 5

Posted by on 5 Jun. 2023

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Comment from Hotel Management

7 Jun. 2023 by Nikhil

Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services and your comments would certainly be shared with the relevant departments.Thank youWarm regardsNikhil VaidyaDuty Manager

5 out of 5

Posted by on 11 Mar. 2023

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Comment from Hotel Management

1 Apr. 2023 by .

Hi Rosemary, Thank you for taking you your time to placing a feedback and for staying with us.We are thrilled that you enjoyed your with us.Regards,Semi Madanawa - Duty Manager

5 out of 5
Nice central location with pretty much everything you need.

Posted by on 12 Feb. 2023

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Comment from Hotel Management

16 Feb. 2023 by Francisco Pintado

Thank you Joseph for such lovely feedback.Kind regards,

About the Crowne Plaza Hotel Queenstown, an IHG Hotel

Location 93 Beach Street, Queenstown, Otago 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Hotel Queenstown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Wired internet access - surcharge , Internet access in public areas - high speed

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown, an IHG Hotel has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown
  • Queenstown Crowne Plaza Hotel
  • Crowne Plaza Queenstown Hotel Queenstown
  • Queenstown Crowne Plaza
  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

You should know

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.