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 Queenstown •1 Room
 Queenstown • 1 Room
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Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5-star property
93 Beach Street, Queenstown, Otago 1800 796 370
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4.3 out of 5
Excellent!
See all 118 wotif Reviews

"Nice central location with pretty much everything you need. " More

By a verified traveller on Sun 12 Feb 2023

Points Of Interest

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown, an IHG Hotel. Within steps you'll find SKYCITY Wharf Casino and Steamer Wharf. Highlights at this eco-certified hotel include in-room free WiFi, free Internet, and LCD TVs.

For a drink, you can stop by the hotel's own lounge bar. Business amenities include a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a gym, and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 5-minute walk of this 4.5-star Queenstown City Centre hotel include Creative Queenstown Arts & Crafts Market and Steamer Wharf.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
AU$206* Per night/room 8 Oct. - 9 Oct.

Standard Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Lake View (Living Area)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Queenstown, an IHG Hotel ratings based on 118 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown, an IHG Hotel

Everyone (62) Couples (33) Family (16)
4 out of 5

Posted by on 5 Jun. 2023

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Comment from Hotel Management

7 Jun. 2023 by Nikhil

Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services and your comments would certainly be shared with the relevant departments.Thank youWarm regardsNikhil VaidyaDuty Manager

5 out of 5

Posted by on 11 Mar. 2023

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Comment from Hotel Management

1 Apr. 2023 by .

Hi Rosemary, Thank you for taking you your time to placing a feedback and for staying with us.We are thrilled that you enjoyed your with us.Regards,Semi Madanawa - Duty Manager

5 out of 5
Nice central location with pretty much everything you need.

Posted by on 12 Feb. 2023

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Comment from Hotel Management

16 Feb. 2023 by Francisco Pintado

Thank you Joseph for such lovely feedback.Kind regards,

4 out of 5
Definitely the convenience

Posted by on 4 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Raz

Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services and your comments would certainly be shared with the relevant departments. It is delightful to know that you enjoyed your overall stay at the premises. Crowne Plaza Team

1 out of 5
Prior I rang reception with a question, was told Manager would ring me. Never rang.....

Posted by on 8 Sep. 2022

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Comment from Hotel Management

19 Oct. 2022 by Manisha Sangtani

Thank you Jenni for your feedback. Please be assured we will investigate this and pass this feedback on to the team. Apologies for the inconvenience caused during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.Kind Regards,

4 out of 5
The staff were all very friendly and helpful. They are what made the stay enjoyable for us. The hotel is outdated which was disappointing.

Posted by on 14 Aug. 2022

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Comment from Hotel Management

14 Aug. 2022 by Gabriela

Thank you for your positive review! We would be delighted to welcome you back in near future. Kindest Regards, Gabriela Assistant Front Office Manager Crowne Plaza Queenstown

1 out of 5
They tried their best but came up short on several key areas, may be a one off, but probably wouldn’t recommend it at this stage

Posted by on 5 Aug. 2022

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Comment from Hotel Management

6 Aug. 2022 by Crowne Plaza Queenstown

Thank you for your feedback. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will definitely share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. Kind Regards

2 out of 5
We had a really disappointing experience. Booked a room last minute. When we got to the hotel we were told that they didn't have a room for us. A different room was eventually found. The restaurant was very quiet but it took almost 2hrs for our meals to arrive. Our daughters meal arrived after we had finished eating so we took it back to our room. Maybe it was due to staff shortages, but it felt like we spent a lot of money for not a lot in return

Posted by on 10 Jul. 2022

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5 out of 5
Perfect location. Everything in walking distance. Fantastic eating places. Lots to do and see. Amazing views.

Posted by on 2 Jul. 2022

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Comment from Hotel Management

6 Jul. 2022 by Gabriela

Thank you for your positive review! We would be delighted to welcome you back in near future. Kindest Regards, Gabriela Assistant Front Office Manager Crowne Plaza Queenstown

5 out of 5
Happy with overall stay, was great thank you

Posted by on 26 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Francisco

You are welcome Leigh! We hope to see you again in the future. Kind regards,

About the Crowne Plaza Hotel Queenstown, an IHG Hotel

Location 93 Beach Street, Queenstown, Otago 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Hotel Queenstown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Wired internet access - surcharge , Internet access in public areas - high speed

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown, an IHG Hotel has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown
  • Queenstown Crowne Plaza Hotel
  • Crowne Plaza Queenstown Hotel Queenstown
  • Queenstown Crowne Plaza
  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
  • Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

You should know

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.