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Crowne Plaza Hotel Queenstown by IHG

4.5 star property
Luxury hotel with fitness centre and 24-hour business centre

Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Exterior
Standard Room, 2 Queen Beds, Balcony, Mountain View
View from room
Exterior
Suite, 1 Bedroom, Lake View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Bar
The current price is AU$246
includes taxes & fees
21 May - 22 May

Explore the area

Map
93 Beach Street, Queenstown, Otago, 9300
  • TSS Earnslaw Steamship
    ‪2 min walk‬
  • Skyline Queenstown
    ‪9 min walk‬
  • Queenstown Gardens
    ‪12 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Mountain view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Lake view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Lake view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

View from room

Standard Room, 2 Queen Beds, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Mountain view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • Lake view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

View from room

Standard Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

View from room

Standard Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Mountain view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown by IHG. Within steps you'll find SKYCITY Wharf Casino and Steamer Wharf. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include a 24-hour business centre and conference space. Other amenities include free Wi-Fi in public areas, a gym and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .In proximity to this 4.5-property class Queenstown City Centre hotel you'll find The Remarkables Ski Area.

What's nearby

  • TSS Earnslaw Steamship - 2 min walk - 0.2 km
  • Queenstown Mall - 6 min walk - 0.5 km
  • Kiwi and Birdlife Park - 8 min walk - 0.7 km
  • Skyline Queenstown - 9 min walk - 0.8 km
  • Queenstown Gardens - 12 min walk - 1.0 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Mrs. Ferg Beach Street - ‬2 min walk
  • ‪Madam Woo - ‬4 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Luxury hotel with fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

WiFi is free in public spaces. A fitness centre, multilingual staff, and ski storage are also featured at the luxury Crowne Plaza Hotel Queenstown by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

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Novotel Queenstown Lakeside

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transport

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • Free cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 16 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for NZD 65 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 20 for children
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • One child aged 16 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Crowne Plaza Hotel Queenstown by IHG?

Crowne Plaza Hotel Queenstown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Hotel Queenstown by IHG?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown by IHG on 21 May 2025 start from AU$245.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Hotel Queenstown by IHG?

Yep, Crowne Plaza Hotel Queenstown by IHG has valet parking with in/out privileges for NZD 38.00 per night. Onsite parking is limited.

Are there any beaches close to Crowne Plaza Hotel Queenstown by IHG?

Yep, Crowne Plaza Hotel Queenstown by IHG is a short 3-minute walk from Queenstown Beach.

Is Crowne Plaza Hotel Queenstown by IHG family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Hotel Queenstown by IHG is a hit with families.

Does Crowne Plaza Hotel Queenstown by IHG serve breakfast?

Sure does, buffet brekkie is offered daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Hotel Queenstown by IHG?

No, Crowne Plaza Hotel Queenstown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Hotel Queenstown by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Hotel Queenstown by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza Hotel Queenstown by IHG?

No, only service animals are allowed.

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1000 reviews
Rating 8 - Good. 284 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a personal admin issue which was thoroughly addressed by Martin on reception to provide us a very positive outcome. All reception staff were exceptional today, on Mon 14, April, 2025.
Stayed 1 night in Apr 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean & comfortable. Would prefer separate shower, not over bath as husband quite tall & shower head too low.
Stayed 2 nights in Mar 2025

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very central location with easy access to all that Queenstown offers.
Stayed 1 night in Feb 2025

2/10 Terrible

Bassam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
inconsiderate to credit the cancelation due to a death in the family.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are amazing and while it's an older building it's so convenient!
Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Comfort

Great location and comfortable room. Room was on first floor about the restaurant, but that's what you get with hotels dot com. Otherwise, really nice hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Clifford James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were extremely helpful. Breakfast was good but there are better options around town. If we were to visit Queenstown again it would definitely be one of our options as its location is perfect for access to the town.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

The hotel staff were very friendly and helpful. The room was very nice. The location was excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2024

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent, central location in Queenstown. Friendly staff and valet parking is easy. Loved our balcony with a beautiful view of the Remarkables.
Stayed 2 nights in Dec 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the center of the Queenstown. With views to the Wakatipu Lake. Very good service from the staff. It is an expensive accommodation especially during the Christmas and New year's festivities. The hotel's restaurant food needs improvement, especially the pizzas. Overall, a very good experience.
Stayed 3 nights in Dec 2024

2/10 Terrible

Xueyi

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

2/10 Terrible

Renchu

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor room, bad services, not worth for the price
Stayed 3 nights in Dec 2024

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

sanjay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Air-conditioning waa not working in 3 rooms, that i kept changing. The bath watee was not properly temperature mainntained..it was cold suddenly while showering..
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan Angus Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Liked: Cleanliness

Average..and that’s being kind

5 stars for the view and location. That’s it. For what you pay and they call this a 5 star hotel, it’s pretty average and showing its age. The rooms when you look closer need a renovation. Pillows are rubbish. The fridge didn’t even close properly. The balcony is fantastic for the view but when it rains it’s useless as no cover. And it’s dirty and needs a good clean. And I wouldn’t give a good rating for the reception we received. Felt like I was doing them a favour being there. Breakfast ain’t great either….worst omelette ever. All in all this was supposed to be a fantastic end to 3 weeks in NZ….I wouldn’t stay here again. The hotel should do itself a favour and see what Crown Towers in Perth does for the same cost.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of it all in queens town! We loved the breakfast. Strongly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Darren James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and lobby and restaurant are all fantastic. Views from lake view rooms are spectacular. Rooms are good - need a refresh but not overly detractive from all the other fantastic aspects! We will be back. Great time and stay.
Stayed 5 nights in Dec 2024

8/10 Good

Weam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location

It was a beautiful experience and not our first time there. Very clean and tidy and friendly staff. My only negative thing is 5he shower curtain on the bath tub. Wish it could be a glass partition
Stayed 2 nights in Dec 2024

8/10 Good

Paskal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. There is no need for a car.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

Great place to stay in Queenstown. Fantastic location with awesome views. Helpful staff. Would definitely return.
Stayed 1 night in Dec 2024