4.6 out of 5

"Nice hotel, friendly staff, decor is a bit dated, close to lake. " More

By a verified traveller on Sat 25 Aug 2018

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown. Within steps you'll find Lake Wakatipu and Queenstown Gardens within a 15-minute stroll. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

Digital TV, coffee/tea makers, and free newspapers are featured in all 139 rooms. Minibars, safes, and hairdryers are also available.

At the hotel's own bar/lounge, you can stop for a drink. Business travelers can take advantage of a 24-hour business centre and conference space. Added amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute drive of this 4.5-star Queenstown hotel include Skyline Gondola and Shotover Jet.

1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$296 per night

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Queenstown ratings based on 320 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown

Everyone (166) Couples (116) Business (1) Family (37)
4 out of 5

Posted by on 25 Dec 2018

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Comment from Hotel Management

31 Dec 2018 by Kimberley

Thank you for taking the time to review your recent stay with us - all the best for 2019! Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5
Excellent location, nice room, friendly and helpful staff

Posted by , from New Zealand on 20 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by Kimberley

Good Afternoon Shannon, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed our ideal location in town and our amazing service team - they really are two of our greatest assets. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5

Posted by on 16 Nov 2018

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Comment from Hotel Management

20 Nov 2018 by Kimberley

Thank you for your recent review - we are so pleased you enjoyed your stay. Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5

Posted by on 7 Nov 2018

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Comment from Hotel Management

10 Nov 2018 by Kimberley

Thank you for taking the time to review your stay with us! Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5
Was good experience. The room service pricing is ridiculous...$40+ for sirloin steak. It was cheaper for us to eat out with plenty of options than eat at the hotel.

Posted by on 30 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Kimberley

Good Morning, Thank you for taking the time to review your recent stay with us, we are so pleased you enjoyed your stay. We have taken on board and shared your comments in regards to room service pricing and will consider this for future planning and continuous improvement. Thank you again for sharing your comments. Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5
great location and close to everything it is great value for money

Posted by , from Sydney,Australia on 15 Oct 2018

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Comment from Hotel Management

16 Oct 2018 by Kimberley

Good Evening domi, Thank you for your recent review of your stay with us - we are so pleased you enjoyed our ideal location in town and your stay was a memorable one. We hope to welcome you back again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5

Posted by on 8 Oct 2018

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Comment from Hotel Management

11 Oct 2018 by Kimberley

Thank you for your recent review of your stay - we hope to welcome you back again in the future. Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5
Was a late booking but everyone very accommodating. Got a great room with all the help I could ask for. Great view and fantastic location- right in the middle of the town. Will deffinitely be back.

Posted by , from Sydney on 28 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Kimberley

Good Afternoon Mia, Thank you for taking the time to review your recent stay with us - we are so glad you got to stay with us last minute. Our amazing location and views over the Lake & Mountains really are some of our greatest assets, along with our fantastic team. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5

Posted by on 9 Sep 2018

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Comment from Hotel Management

9 Sep 2018 by Kim

Thank you for your review of your recent stay with us! Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5
Nice hotel, friendly staff, decor is a bit dated, close to lake.

Posted by on 25 Aug 2018

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Comment from Hotel Management

30 Aug 2018 by Harry F

Thank you for your review of Crowne Plaza Queenstown. We are happy your enjoyed the location of our hotel and our friendly staff. We will certainly pass your comments about the decor to our management team. We hope to welcome you in the near future. Kind Regards Harry Flynn Guest Relations

About the Crowne Plaza Hotel Queenstown

Location Beach Street, Queenstown,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. Public spaces have free WiFi. A fitness centre, multilingual staff, and ski equipment storage are also featured at the luxury Crowne Plaza Hotel Queenstown. Parking is available for a fee. This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (8.3 km / 5.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown offers 139 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with digital channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower, a complimentary bathrobe and a hairdryer. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • LCD television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 65.00 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 14 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 20.00 per day (in/out privileges)
  • Rollaway bed fee: NZD 65.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®