"The staff were absolutely amazing! Girls at the front reception were excellent. They made our stay and time there so comfortable and stress free. We
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A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Lake Wakatipu. Highlights at this eco-certified hotel include in-room free WiFi, free Internet, and balconies.
The restaurant, Elements, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub as well as access to bike rentals. 646 square feet (60 square meters) of event facilities include a meeting room and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.
Places within a 5-minute walk of this 4-star Queenstown City Centre hotel include Queenstown Gardens and Queenstown Beach.
Novotel Queenstown Lakeside ratings based on 182 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Queenstown Lakeside
Everyone (80)Couples (48)Family (40)
5 out of 5
The staff were absolutely amazing! Girls at the front reception were excellent. They made our stay and time there so comfortable and stress free. We will be back.
Posted by Bradley on 24 Sep. 2023
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Comment from Hotel Management
25 Sep. 2023
by Josh
Hi Bradley, Thank you so much for the amazing review! I loved reading how well the reception team made your stay and I will make sure to pass on your thanks to the team who were around during your stay. Thank you again and look forward to seeing you in the future.
3 out of 5
Great location, need to renovate bathrooms and give the rooms a little bit of an update
Posted by Kieran on 22 Sep. 2023
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Comment from Hotel Management
25 Sep. 2023
by Josh
Hi Kieran, Thank you for taking the time to provide us with feedback of your recent stay. We are constantly in talks with our owners to ensure we get this done sooner rather than later as we are aware our product is aging. We hope to welcome you back in the future once this work has been completed.
5 out of 5
Posted by Eric on 25 Aug. 2023
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Comment from Hotel Management
18 Sep. 2023
by Josh
Hi Eric, Thank you very much for the incredible review! It is so good to read how much our guests enjoy their stay with us. Thank you again and we hope to see you again in the future.
5 out of 5
Friendly staff and even though its in the town centre it was actually reasonably quiet for how busy it was
Posted by Makere on 18 Jul. 2023
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Comment from Hotel Management
18 Jul. 2023
by Josh
Hi Makere, Thank you so much for the glowing review! We are so grateful for your feedback recognising the team at the Hotel. Thank you again and we hope to see you in the future.
4 out of 5
Staff were friendly and helpful. Fabulous location.
Our room wasnt ready when we arrived however staff arranged drink vouchers and parking for us. The location was amazing the rooms are a little dated so maybe an update or refurb is due.
Otherwise awesome
Posted by Filiz on 27 Jun. 2023
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Comment from Hotel Management
2 Jul. 2023
by Josh
Good Morning, Thank you so much for taking the time to provide us with amazing feedback. I am thrilled to read how well the team looked after you while you waited for your room to become available. We hope the next time you stay with us it will just as awesome as the last.
4 out of 5
Excellent location, hotel is clean and staff are great
Posted by Gary on 22 Jun. 2023
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Comment from Hotel Management
25 Jun. 2023
by Josh
Hi Gary, thank you for taking the time to provide us with feedback of your recent stay. I look forward to sharing your comments with the team here.
4 out of 5
Love the convenience of the location. Walkable distance to many dining options and activities
Posted by Glenda on 23 Apr. 2023
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Comment from Hotel Management
2 May 2023
by Claire Wenger - Assistant Manager
Dear Glenda,Thank you for taking the time to write a review! We are delighted that you enjoyed the prime location of our hotel. We hope to welcome you back again in the future! Kind regards, Claire WengerAssistant Manager
3 out of 5
Location is perfect however the room was tiny struggled to find space for two suitcases without tripping over them the bathroom was not good zero bench space obviously set up for wheelchair access the shower curtain didn’t even cover the shower space which resulted in flooding the entire bathroom which caused other issues very slippery water everywhere the bathroom was my main issue very ordinary indeed the room was ok however appeared a little dated the carpet was also in appearance grubby I wouldn’t recommend walking bare feet on that apart from that location is perfect
Posted by David on 18 Mar. 2023
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Comment from Hotel Management
25 Mar. 2023
by Guest Relations Novotel Queenstown Lakeside
Hi David,We are really glad you loved the location, we are very sorry that you found the room to be small. We'll take that feedback onboard and pass it onto the decisionmakers when it comes to the discussions about future renovations. Although we might not be likely to extend the rooms, we may be able to find ways to make better use of the spaces so that they feel bigger.We are very surprised to hear about flooding in the bathroom, if we were informed we would have sorted this straight away for you. But we are very sorry you had that experience, we'll take a look at that room specifically and see if there's anything our maintenance team can do to avoid this happening in future.We are also very sorry to hear that you found the carpet to be grubby, this is a conversation we'll have with our housekeeping department to make sure normal procedure had been followed. We like to maintain a high standard of cleanliness so will investigate this further.Thank you very much, we hope to welcome you back soon.Dafydd OwenGuest RelationsNovotel Queenstown Lakeside
5 out of 5
Posted by Rowan on 15 Jan. 2023
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3 out of 5
Perfect location, walking distance to everything! Right on the Queenstown Beach. Room was a good size. The bed was terrible, sagging on one side badly and not comfortable. The shower is in a bath with only a shower curtain which you couldn’t shower properly with it hanging on the inside so putting it on the outside caused water all over the floor. Hard to get in and out of and could imagine this would be extremely hard for elderly or people with mobility issues. The property has a bar and restaurant which we didn’t get to try but seemed busy so obviously popular. Rose garden outside was lovely. Would stay again based on location only.
Posted by Kylie on 4 Jan. 2023
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Comment from Hotel Management
9 Jan. 2023
by Ashleigh Judd- Guest Relations Manager
Dear Kylie, Thanks for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I appreciate you taking the time to leave a review.I am sorry that the bed was not to your liking. All of our beds have a mattress topper for extra comfort. In the 18 months prior to lockdown we replaced the majority of mattresses and ensembles in the rooms and the room you stayed in has one of the newer beds with a manufacturer date of Dec 2018. I understand your frustration as I know the importance of a good nights sleep especially in a hotel and I'm sorry that the comfort of the mattress meant that you did not have this.We do have rooms that are shower only with no bath please feel free to request one of these rooms for a future stay. Thank you again for sharing your feedback and we look forward to welcoming you back in the near future.
Novotel Queenstown Lakeside offers its guests a spa tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and ski storage are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Queenstown hotel.
1 building
273 guestrooms or units
4 levels
646 sq ft of conference space
60 sq m of conference space
Built in 1987
Childcare (surcharge)
Ski lift tickets
Ski equipment storage
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Garden
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
, Parking (limited spaces)
, Offsite parking discounted rates available
Transport
Parking: Valet parking available for a surcharge
Room Amenities
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.
Private balcony or patio
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
No rollaway/extra beds available
Children stay free
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free - maximum age 16
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately NZD 34 per person
Valet parking fee: NZD 28 per night (in/out privileges)
Nearby parking fee: NZD 23 per night (164 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
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Frequently Asked Questions
Novotel Queenstown Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Queenstown Lakeside uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Novotel Queenstown Lakeside has valet parking with in/out privileges for NZD 28 per night. Onsite parking is limited.
Yep, Novotel Queenstown Lakeside is a short 2-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking. You can also find boat tours.
A hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Queenstown Lakeside.
You bet! With amenities like kids' meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise Novotel Queenstown Lakeside is a hit with families.
Sure does, buffet brekkie is offered daily between 6 AM and 10:30 AM.
No, Novotel Queenstown Lakeside does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
