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4.4 out of 5

"Ideal for Queenstown " More

By a verified traveller on Fri 19 Jan 2024

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Hotel Description

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Lake Wakatipu. Highlights at this eco-certified hotel include in-room free WiFi, free internet, and balconies.

The restaurant, Elements, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub as well as access to bike rentals. 646 square feet (60 square meters) of event facilities include a meeting room and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.

In proximity to this 4-star Queenstown City Centre hotel you'll find The Remarkables Ski Area.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$234* Per night/room 7 Apr. - 8 Apr.

Double Room, 2 Double Beds, Lakeside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel Queenstown Lakeside ratings based on 180 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Queenstown Lakeside

Everyone (74) Couples (50) Family (42)
5 out of 5
Yes

Posted by on 4 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Josh

Hi Paul, Thank you so much for the perfect score! We are clearly doing something right, I look forward to sharing this with the teams at the Hotel. Thank you again and we hope to see you again for another amazing experience!

5 out of 5
Ideal for Queenstown

Posted by on 19 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Josh

Hi Arun, Thank you for the amazing score you have given the Hotel! We look forward to welcoming you back in the future.

5 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Josh

Hi Jeff, Loved the perfect review! It was such a joy to see you enjoyed your stay so much. Thank you again and we look forward to welcoming you back in the future.

5 out of 5
Loved staying here all staff were very busy and friendly. Loved the closeness to everything, being able to sit in the courtyard. Next booking I will prefer to be on the ground floor, thankyou so much for making our holiday special

Posted by on 8 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Josh

Hi Rau, Thank you for the perfect score! 5 out of 5 is always such a pleasure to receive. Next time you book please call us and request a groundfloor room, we would be more than happy to accommodate the request. Thank you again and we look forward to seeing you again soon.

5 out of 5
Couldn't fault the five days we spent at the Hotel.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

3 Jan. 2024 by Josh

Hi Jon, Thank you for the flawless review! We're delighted you enjoyed every moment at our hotel.

3 out of 5

Posted by on 11 Dec. 2023

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Comment from Hotel Management

1 Mar. 2024 by Josh

Hi Dandan, Sorry to see we missed the mark slightly with your stay. We still have a bit of work to do. I do hope you give us another go in the future to improve your current score. Have a good day!

2 out of 5

Posted by on 23 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Josh

Hi Francesca, Thank you for your recent feedback about your stay at Novotel Queenstown. Based off your score we did drop the ball and I am sorry to read it was not the perfect experience. We will work on and improving and we hope you give us another go in the future.

5 out of 5
Lovely friendly staff, very helpful. Location great for city centre

Posted by , from Mosgiel on 16 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Josh

Hi Jenny, Thank you so very much for your feedback! We are so thankful to be recognised for the had work the team have put in. I look forward to passing on your comments for everyone to read. Thank you again and we hope to welcome you back again soon.

5 out of 5
The staff were absolutely amazing! Girls at the front reception were excellent. They made our stay and time there so comfortable and stress free. We will be back.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Josh

Hi Bradley, Thank you so much for the amazing review! I loved reading how well the reception team made your stay and I will make sure to pass on your thanks to the team who were around during your stay. Thank you again and look forward to seeing you in the future.

3 out of 5
Great location, need to renovate bathrooms and give the rooms a little bit of an update

Posted by on 22 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Josh

Hi Kieran, Thank you for taking the time to provide us with feedback of your recent stay. We are constantly in talks with our owners to ensure we get this done sooner rather than later as we are aware our product is aging. We hope to welcome you back in the future once this work has been completed.

Property Features

Novotel Queenstown Lakeside offers its guests a spa tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and ski storage are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Elements - This restaurant serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 34 per person
  • Valet parking fee: NZD 28 per night (in/out privileges)
  • Nearby parking fee: NZD 23 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Novotel Queenstown
  • Novotel Lakeside
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Queenstown
  • Novotel Lakeside Queenstown
  • Novotel Queenstown
  • Novotel Queenstown Lakeside
  • Queenstown Lakeside
  • Queenstown Novotel
  • Novotel Gardens Queenstown
  • Novotel Queenstown Lakeside Hotel Queenstown
  • Novotel Queenstown Lakeside Hotel
  • Novotel Queenstown Lakeside Hotel
  • Novotel Queenstown Lakeside Queenstown
  • Novotel Queenstown Lakeside Hotel Queenstown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.