The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, and pool loungers. 3272 square feet (304 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a ski shuttle.
With a stay at this 4-star Fernhill hotel, you'll be 2.6 km (1.6 mi) from Skyline Queenstown and 3.1 km (1.9 mi) from Queenstown Gardens.
1 Mar. 2022 by Josh
Hi there Evgeny, Thank you kindly for taking the time to leave such a positive review regarding your time with us. I will make sure to pass your comments on to the team! I hope you will give us the opportunity to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager
22 Jan. 2022 by Josh
Hi Paula, Thanks for taking the time to leave this feedback. Sincere thanks for choosing to stay with us and we hope to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager
17 Jan. 2022 by Josh
Hi there Susan, I am glad to hear that you enjoyed your stay with us! I can share that those views never lose their charm, we are very lucky to have such beauty here in Queenstown. I am sorry that your experience in the pool area was a negative one. Here at Mercure we welcome families and their children regardless of their nationality and encourage fun around the pool area during school holidays! Thank you for your feedback. Kindest, Joshua Mitchell Assistant Manager
16 Jan. 2022 by Josh
Hi Keryn, Thank you for taking the time to leave such a positive review regarding your time with us. We look forward to welcoming you back in the future! It was a pleasure accommodating you. Kindest, Joshua Mitchell Assistant Manager
After a day on the slopes, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, including a fitness center and a steam room. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. Self parking is free. This 4-star Queenstown hotel is smoke free.
Available in all rooms: Free wired internet
Available in some public areas: Free WiFi
Free self parking
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Guests can surf the web using the complimentary wired Internet access. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
Official New Zealand Rating provided by Qualmark®