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3.8 out of 5

"lovely and new, clean and well presented. Close enough to walk into town . Great location " More

By a verified traveller on Wed 10 Feb 2021

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Hotel Description

At Pinewood Lodge you'll be within just a 15-minute stroll of popular places like Lake Wakatipu and Skyline Gondola. Highlights at this hostel include free in-room WiFi.

This smoke-free hostel offers free WiFi in public areas, a garden, and a computer station. Added amenities include laundry facilities, barbecue grills, and tour/ticket assistance. There's also the convenience of free self parking.

With a stay at this Queenstown hostel, you'll be 15.7 km (9.8 mi) from Coronet Peak Ski Area and 24.8 km (15.4 mi) from The Remarkables Ski Area.

Double Room, 1 Double Bed, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$50* Per night/room 14 Jun. - 15 Jun.

Standard Room, Multiple Beds, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio, Multiple Beds, Private Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Private Bathroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Shared Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pinewood Lodge ratings based on 65 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pinewood Lodge

Everyone (42) Couples (16) Students (1) Family (5)
5 out of 5
lovely and new, clean and well presented. Close enough to walk into town . Great location

Posted by on 10 Feb. 2021

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Comment from Hotel Management

22 Feb. 2021 by Norrell

Thanks for your kind feedback!

1 out of 5
Terrible, I did not like it.. Parking is a mission. Toilet “ out of order whole two days. TV’ not in use. Front desk staff are not in friendly.

Posted by , from Auckland on 27 Jan. 2021

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Comment from Hotel Management

22 Feb. 2021 by Norrell

We're very sorry to hear you did not enjoy your stay. I will investigate these matters to ensure they are rectified in future. Norrell Reception Manager Pinewood Lodge

4 out of 5

Posted by on 2 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Reception

Thanks for your kind review!

4 out of 5
Enjoyed this accommodation very much, very pleasant and private. Close walk into town , dining and most activities.

Posted by on 16 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Norrell

Thanks for taking the time to share your feedback with us! We are pleased to hear you enjoyed your stay :)

3 out of 5
Good location, close to supermarket and the centre of town. Shower had mould growing in it. Rest of room was clean and tidy

Posted by on 28 Mar. 2019

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Comment from Hotel Management

9 May 2019 by Norrell

Thanks for sharing your feedback with us. I'm sorry to hear about the mold in the shower. Our housekeeping team clean and check the common areas every day so should have spotted this. We will ensure they check every room thoroughly at this time of the year to avoid anything like this is future.

4 out of 5
Close quarters if you’re trying to sleep, but nice and quiet during the day

Posted by on 12 Jan. 2019

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Comment from Hotel Management

6 Feb. 2019 by Norrell

Thanks for the review! Glad to hear you enjoyed your stay.

4 out of 5
Good condition of unit and facilities. Kitchen was especially well set up. Just a short walk into the main centre of town and lake front; so we could leave the car parked at Pinewood.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Norrell

Thanks for the lovely review! We glad you made use of our handy location and car parking facilities! Do not hesitate to contact us if you are ever back this way

2 out of 5
While checking in, the staff at the reception wasn’t really helpful. PARKING SLOT IS HORRIBLE!!!!!

Posted by , from Gore on 1 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Norrell

Hi there, It's disappointing to hear that you feel the reception staff weren't helpful. Can you please contact us directly with some more information about this so that we can look in to the matter to ensure this not happen in future. Many thanks, Pinewood Management

1 out of 5
My room was smelling so badly it was hard to stay The bed was broken and hot water tap where not working properly it was not a good experience at all will not recommend to anyone

Posted by , from Christchurch on 8 Nov. 2018

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Comment from Hotel Management

15 Nov. 2018 by Norrell

Hi Kushal, We are very sorry to hear about this and that it impacted your experience at Pinewood. Did you inform our reception at the time so that we could have tried to rectify this for you? We are continually improving our facilities and therefore guest feedback is extremely important for this. Please do not hesitate to contact us directly if you wish to discuss any of this further. Pinewood Management

4 out of 5
Good place for the price and close to the town. Can't really complain about our staying at pinewood lodge!

Posted by on 22 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Abi, Pinewood Lodge

Hi there, thanks so much for taking the time to leave feedback on your stay with us! We're so thrilled to hear you had a great time, we hope to welcome you back soon!

Property Features

As a guest of Pinewood Lodge, you'll find tour/ticket assistance, barbecue grills, and a vending machine. A computer station is on site and WiFi is free in public spaces. Pinewood Lodge also features multilingual staff, a garden, and laundry facilities. Self parking is free. This Queenstown hostel is smoke free.

  • 27 guestrooms or units
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (8.4 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Pinewood Lodge offers 27 accommodations. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Cribs/infant beds (surcharge) are also available.

  • Shower
  • Cribs (surcharge)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Thursday - Saturday: 9:00 AM - 8:00 PM
  • Sunday - Wednesday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The minimum check-in age is 20 for stay dates that include December 29, 2021 - January 4, 2022.

This property's front desk is open during the following times:

  • Thursday - Saturday: 9:00 AM - 8:00 PM
  • Sunday - Wednesday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 15.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Pinewood Lodge

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 20 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pinewood Backpacker
  • Pinewood Lodge Backpacker
  • Pinewood Lodge Hostel Queenstown
  • Pinewood Lodge Hostel
  • Pinewood Queenstown
  • Pinewood Lodge Queenstown
  • Pinewood Hotel Queenstown
  • Pinewood Lodge Queenstown
  • Pinewood Lodge Hostel/Backpacker accommodation
  • Pinewood Lodge Hostel/Backpacker accommodation Queenstown

You should know

  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.