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4.3 out of 5

"It is difficult to negatively critique a hotel when we had a room that overlooked the lake. The picture windows gave a spectacular view as we entered ... " More

By a verified traveller on Tue 31 Dec 2019

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Hotel Description

A family-friendly stay in Queenstown awaits you at Copthorne Hotel and Resort Queenstown Lakefront. Within just a 10-minute stroll, you'll find popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.

All 240 rooms feature TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and free weekday newspapers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, safes, hair dryers, and phones are available.

The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Superior 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$150* Per night/room 11 Mar. - 12 Mar.

Superior Lakeview King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Lakeview 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Copthorne Hotel and Resort Queenstown Lakefront ratings based on 825 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel and Resort Queenstown Lakefront

Everyone (364) Couples (331) Family (120)
4 out of 5

Posted by on 13 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by RobertO

Thank you for your review .

5 out of 5

Posted by on 7 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by RobertO

Thank you for your review.

4 out of 5
It is difficult to negatively critique a hotel when we had a room that overlooked the lake. The picture windows gave a spectacular view as we entered the room. Truly worth the money to book a room with a lake view! We stayed for five nights over Christmas and could not fault the breakfasts. The hotel's decor is a bit dated but functional. The scaffolding at the entrance was a surprise. We would suggest more in the way of signage for visitors to find their rooms. We were directed to park in car park Level 3 but then struggled from there to find our room. Thankfully we bumped into an employee, who showed us the way. Is it possible to do this for visitors? Or re-consider how rooms are numbered? Steps to the lift from the car park? A ramp makes more sense when arriving with suitcases. No idea how disabled or older visitors negotiate these. We did feel that when bus groups were arriving (and there were quite a few of these) that we could not get assistance and gave up trying. That said, the reception desk was very helpful at other times.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

6 Jan. 2020 by RobertO

Thank you , we very much appreciate your feedback .

2 out of 5
Food was absolutely terrible ...let the rest of the establishment down ...very disappointing if you were a international visitor ....Food can make or break a place and in this case it did

Posted by , from Christchurch on 22 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by RobertO

Thank you for your review Lee , we are very sorry to hear you did not enjoy your food here with us . Thank you for your feedback .

5 out of 5

Posted by on 13 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by RobertO

Thank you for your review .

4 out of 5
Currently under renovation, delay with checking in

Posted by on 7 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by RobertO

Thank you for your review .

4 out of 5
Nice quiet rooms with really comfortable beds. Really enjoyed our stay!

Posted by on 18 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by RobertO

Thank you very much for the review.

5 out of 5

Posted by on 8 Nov. 2019

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Comment from Hotel Management

10 Nov. 2019 by RobertO

Thank you for your review .

5 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by RobertO

Thank you for your review .

4 out of 5
I was pleasantly surprised. The room looked good & bathroom clean & nicely tiled. Restaurant is undergoing renovations. Had the mixed grill for two mains / beautifully cooked & presented. Short walk to town down the hill - takes a bit longer coming back up. Overall, very pleasant stay.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by RobertO

Thank you very much for your review Viv .

About the Copthorne Hotel and Resort Queenstown Lakefront

Location 27 Frankton Road, Queenstown, 9300

Renovations + Closures

The property will be renovating from 17 December 2019 to 31 March 2020 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Front desk
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. There are 3 meeting rooms available. A spa tub, a terrace, and tour/ticket assistance are also featured at the family-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available. This 4-star Queenstown hotel is smoke free.

  • 240 guestrooms or units
  • 6 levels
  • 3 buildings
  • 176 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel and Resort Queenstown Lakefront offers 240 accommodations with safes and complimentary weekday newspapers. A pillow menu is available. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Impressions Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 18 and NZD 27 per person (approximately)
  • Self parking fee: NZD 10.00 per day
  • Rollaway bed fee: NZD 45.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel & Resort Lakefront
  • Copthorne Hotel & Resort Queenstown Lakefront
  • Copthorne Hotel Lakefront Queenstown
  • Copthorne Hotel Lakefront Resort Queenstown
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  • Copthorne Queenstown Lakefront
  • Copthorne Queenstown Lakefront Hotel
  • Copthorne Resort Queenstown
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  • Lakefront Hotel Queenstown
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  • Copthorne Queenstown Lakefront
  • Copthorne Hotel and Resort Queenstown Lakefront Hotel
  • Copthorne Hotel and Resort Queenstown Lakefront Queenstown
  • Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.