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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property
Eco-certified Queenstown hotel in Queenstown City Centre with a 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

View from property
Bar (on property)
Courtyard
Superior Lakeview King
Breakfast and dinner served, local cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Restaurant
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Parking available
    Parking available

Explore the area

Map
27 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    3 min walk
  • Queenstown Beach
    5 min walk
  • Church of St Peters
    6 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    8 min drive

Room options

View all photos for Superior Lakeview 2 Double

Superior Lakeview 2 Double

Superior Lakeview 2 Double

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

Superior King

Superior King

Highlights

Heating
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior 2 Double

In-room safe, desk, blackout curtains, iron/ironing board

Superior 2 Double

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Lakeview King

Superior Lakeview King

Superior Lakeview King

Highlights

Heating
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express And Suites Queenstown, an IHG Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (921)
The price is AU$325
for 1 night
includes taxes & fees
6 Nov - 7 Nov
Holiday Inn Express And Suites Queenstown, an IHG Hotel

About the area

Queenstown

At Copthorne Hotel and Resort Queenstown Lakefront you'll be within a short 5-minute stroll of Queenstown Gardens and Queenstown Beach. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and Access to hot tub. .The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. 1894 square feet (176 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking. .Near this 4-property class Queenstown City Centre hotel, you'll find Skyline Queenstown.

What's nearby

  • Queenstown Gardens - 3 min walk
  • Queenstown Beach - 5 min walk
  • TSS Earnslaw Steamship - 11 min walk
  • Kiwi and Birdlife Park - 14 min walk
  • Skyline Queenstown - 15 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cookie Time - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Rata - ‬6 min walk
  • ‪The Grille by Eichardt's - ‬7 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

Eco-certified Queenstown hotel in Queenstown City Centre with a 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the eco-certified Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

  • 187 guestrooms or units
  • 6 levels
  • 3 buildings
  • 1894 sq ft of conference space
  • 176 sq. m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with a safe and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.50 for children
  • Covered self-parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
Copthorne Lakefront
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Copthorne Queenstown Lakefront Hotel
Copthorne Resort Queenstown
Hotel Copthorne Lakefront Queenstown
Lakefront Hotel Queenstown
Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Copthorne Hotel and Resort Queenstown Lakefront?

Copthorne Hotel and Resort Queenstown Lakefront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copthorne Hotel and Resort Queenstown Lakefront?

As of 23 Oct 2024, prices found for a 1-night stay for 2 adults at Copthorne Hotel and Resort Queenstown Lakefront on 27 Oct 2024 start from AU$253.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copthorne Hotel and Resort Queenstown Lakefront?

Yep, Copthorne Hotel and Resort Queenstown Lakefront has a covered self car park for NZD 15 per day.

Are there any beaches close to Copthorne Hotel and Resort Queenstown Lakefront?

Yep, Copthorne Hotel and Resort Queenstown Lakefront is a short 5-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking.

Does Copthorne Hotel and Resort Queenstown Lakefront serve breakfast?

Yep, buffet brekkie is available daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Copthorne Hotel and Resort Queenstown Lakefront?

No, Copthorne Hotel and Resort Queenstown Lakefront does not offer an airport shuttle service.

Is there a bar or restaurant at Copthorne Hotel and Resort Queenstown Lakefront?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Copthorne Hotel and Resort Queenstown Lakefront?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Copthorne Hotel and Resort Queenstown Lakefront?

No, only service animals are allowed.

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1002 reviews" "
Rating 8 - Good. 391 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and our room 1455
Stayed 3 nights in Aug 2024

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it is a bit outdated, please be aware there is no air conditioner in room, there is a heater only. No extraction fan in the bathroom or it is not working. There is not much air circulation. I should have chosen Hilton for the same price offered.
Stayed 5 nights in Jul 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views and position.
Stayed 4 nights in Jul 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiete
Stayed 4 nights in Jul 2024

6/10 Okay

Amelia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good walking distance from town centre. Ordered food and drink and was waiting 50 minutes for drinks which should’ve taken 10 at the most. It wasn’t a busy night. When reminded of our order the staff still took another 15-20 to make it as.
Stayed 1 night in Jul 2024

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Geoff

Stayed 1 night in Apr 2024

6/10 Okay

Kendra

Travelled with group
Good location but that is really the only thing it has going for it. Room cleanliness was obviously done hastily (hairs and stains aren't what I expect, especially at this price point) and walls are thin. Room was a pretty good size, though.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Stay was welcoming and really pleasant.
Stayed 5 nights in Jul 2024

8/10 Good

judy

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommend! The best place for a great price and convenience! Literally would not recommend a better hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2024

8/10 Good

Rona

Stayed 1 night in Jul 2024

6/10 Okay

Georgia May

Travelled with partner
Liked: Staff & service, amenities
Someone had clearly been smoking in our room and it reeked of cigarettes. We let the staff know who came by and sprayed the floor- didn’t make much difference. We slept with the window open. Property is a bit dated but very comfortable. Aside from the smoke smell, would recommend for sure.
Stayed 1 night in Jul 2024

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, good sized room. Friendly staff.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Myung Han

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was friendly and nice, but there were a lot of breakdowns, because the hotel was old. There were problems with the refrigerator and heater.
Stayed 3 nights in Jul 2024

8/10 Good

Tedy

Travelled with family
Liked: Cleanliness, staff & service
I like the area, close to city centre. Beautiful lake view. But the hotel is quite old, especially the bathroom
Stayed 6 nights in Jun 2024

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient and an easy walk down to Queenstown waterfront. A bit dated, but we could see that the property is making an effort to modernise with fresh paints, carpets etc
Stayed 1 night in Jun 2024

2/10 Terrible

Meegan and Chaz

Travelled with partner
Disliked: Amenities, property conditions & facilities
No hot water at shower, rude and abusive tenents, still waiting for my security deposit to be reterned to me and it has been over a week now, to be honest what a bloody rip off.
Stayed 2 nights in Jun 2024

8/10 Good

Anita Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views. The restaurant served a variety of delicious food.
Stayed 4 nights in May 2024

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was in a convenient location and front desk staff were nice. Breakfast options limited for dietary needs and staff not very friendly. Views lovely.
Stayed 3 nights in Jun 2024

6/10 Okay

Sakalasooriya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No air conditioning apart from a wall fitted heater and a fan. For winter might not be a problem. However one of the nights we spent at the hotel the temperature was 6-7 degrees higher than average and we really missed air conditioning. Onsite parking wasn’t free for in-house guests, which is usually free. Therefore it was kind of misleading. Should have mentioned that under hotel facilities
Stayed 3 nights in May 2024

2/10 Terrible

Corey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a disgruntled and argumentative person staying in the room above us that verbally abused and threatened me personally over the balcony, repeated calls to the lobby and security failed to remove this person from the facility even after other guests and locals complained about the man’s nature resulting in NO sleep as he was still playing music and yelling in an intoxicated manner , repeated calls to security failed to stop it , VERY poor actions from the hotel to protect its guests
Stayed 1 night in Jun 2024

6/10 Okay

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
Arrived after check in time to find our room wasn't ready and they couldn't tell us when it would be. Then we where provided with a garage card so we could park our car but they didn't let us know that they over sell carparks so you are not guaranteed a spot even when paying for one. Once we finally where able to check into our room discovered stained and marked bedding, no room information and the room was extremely hot. Would think twice about staying again.
Stayed 1 night in Jun 2024