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4.4 out of 5

"How close everything was buisnesses etc , good breakfast buffet friendly staff " More

By a verified traveller on Fri 12 Feb 2021

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Hotel Description

A luxury stay in the heart of Dunedin awaits you at Scenic Hotel Southern Cross. You'll be within steps of Dunedin Casino and within a short 5-minute stroll of Speight's Brewery. Highlights at this hotel include 2 restaurants, 2 coffee shops/cafés, and a bar/lounge.

All 178 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free newspapers, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Irons/ironing boards and desks are also available.

The restaurant, Carlton Restaurant, is open for breakfast, lunch, and dinner. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Dunedin City Centre hotel include Dunedin Public Art Gallery and Regent Theatre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$162* Per night/room 7 Mar. - 8 Mar.

Suite, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Room, Connecting Rooms (2 King Beds)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Scenic Hotel Southern Cross ratings based on 466 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Scenic Hotel Southern Cross

Everyone (235) Couples (154) Business (3) Family (68)
1 out of 5
Nothing it was way overpriced and overcharged me by $100 then tried to make excuses

Posted by on 22 Feb. 2021

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5 out of 5
How close everything was buisnesses etc , good breakfast buffet friendly staff

Posted by on 12 Feb. 2021

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Comment from Hotel Management

13 Feb. 2021 by Kate

Dear Guest, thank you for your review we really appreciate it and were glad you enjoyed your stay. Kind regards, Kate

2 out of 5
The hotel is a dump. From the dodgy toilet flush thru the badly designed shower, the terrible bed, no restaurant or cafe open ( at 8:30pm on a Thursday!!!). A very old tired hotel.

Posted by on 5 Feb. 2021

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Comment from Hotel Management

7 Feb. 2021 by Kate

Dear Guest, we were disappointed to hear that your stay did not live up to expectations or our usual standards. We will investigate into the issues you have raised to improve where possible. Our apologies and best regards, Kate

4 out of 5
Handy location, nearby town hall and shopping malls

Posted by on 11 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Roger

Hi Guest, Thank you for your feedback, appreciate it. We hope to see you back again. Kind Regards, Roger

5 out of 5
Customer service and informed on arrival by front house staff all in all great place to stay

Posted by on 7 Jan. 2021

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Comment from Hotel Management

7 Jan. 2021 by Roger

Hi Guest, Thank you for your feedback, appreciate it. We hope to see you back again. Kind Regards, Roger

5 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Nadia

Dear Guest, Thank you for rating your stay with us, great to see you enjoyed your time with us. Kind Regards,

4 out of 5
Very good service. Upon my arrival at the reception I had some terrible issues and afterwards it was sorted. However I was a bit disappointed in the way I was treated at first. I was Very tired as well. They could have communicated with Wotif about my bookings properly.

Posted by on 3 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Nadia

Dear Guest, Thank you, we appreciate. your feedback. Great to hear things were sorted for you & you were able to enjoy the stay. Kind Regards

5 out of 5

Posted by on 29 Dec. 2020

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Comment from Hotel Management

3 Jan. 2021 by Sophie

Thanks!

2 out of 5
Good location, but a relatively old hotel with small sized rooms.

Posted by on 26 Dec. 2020

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Comment from Hotel Management

3 Jan. 2021 by Sophie

Thank you for your feedback

2 out of 5
The room condition and also has no air conditioning. The fan provided was very small and not oscillating. The bathroom was extremely small and the wash sink was like the one provided in residence toilets. Overall unsatisfactory stay for my family and me.

Posted by on 23 Dec. 2020

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Comment from Hotel Management

6 Jan. 2021 by Duty Manager

Dear Guest, Thank you for your feedback we will take your comments on board. Kind Regards, Nadia

About the Scenic Hotel Southern Cross

Location 118 High Street, Dunedin, 9016

Property Features

There are 2 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury Scenic Hotel Southern Cross. Parking is available for a fee. This 4.5-star Dunedin hotel is smoke free.

  • 178 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Transport

  • Airport: Dunedin (DUD-Dunedin Intl.) (28.3 km / 17.6 mi)
  • Train station: Dunedin Railway Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Scenic Hotel Southern Cross offers 178 accommodations with minibars and complimentary newspapers. Beds feature premium bedding. 29-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Carlton Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ports OCall Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 18.00 per day
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Southern Cross
  • Scenic Hotel Southern Cross
  • Scenic Hotel Southern Cross Dunedin
  • Scenic Southern Cross
  • Scenic Southern Cross Dunedin
  • Scenic Southern Cross Hotel
  • Southern Cross Scenic Hotel
  • Scenic Southern Cross Dunedin
  • Scenic Hotel Southern Cross Hotel
  • Scenic Hotel Southern Cross Dunedin
  • Scenic Hotel Southern Cross Hotel Dunedin

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.