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4.2 out of 5

"Great outlook over Lake Rotoiti. " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

A luxury stay in Mourea awaits you at VR Rotorua Lake Resort. You'll be steps from Lake Rotoiti and 4.6 km (2.9 mi) from Okere Falls Scenic Reserve. Highlights at this boutique hotel include 2 spa tubs, a restaurant, and an outdoor swimming pool.

The restaurant, The Grill, is open for breakfast and dinner. The Bar is the hotel's own bar. Enjoy the marina, gym, outdoor tennis court, and sauna. 3229 square feet (300 square meters) of event facilities include 2 meeting rooms and a conference center. Added amenities include free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of free self parking.

In proximity to this 4.5-star Mourea hotel you'll find Skyline Rotorua.

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$108* Per night/room 24 Apr. - 25 Apr.

King Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite with Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

VR Rotorua Lake Resort ratings based on 235 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for VR Rotorua Lake Resort

Everyone (147) Couples (49) Business (1) Family (29)
5 out of 5
Great outlook over Lake Rotoiti.

Posted by , from Napier on 12 Mar. 2024

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5 out of 5
Easy to find Friendly and helpful staff

Posted by on 4 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by VR Team

Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

3 out of 5

Posted by on 1 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by Regards VR Team Rotorua

Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

4 out of 5
Friendly staff and great location.Would have been great if there was more parking out the front as our room was upstairs and not enough parks alot of the time so had to park around the back and dark around there.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by VR Lake Resort

Dear Denise, Thank you for your feedback. We really appreciate your business. We are looking forward to seeing you again.Thank you. Regards,

4 out of 5
Badly needs maintenance… balcony needs mould and moss removal, gutters and facias need repair.

Posted by on 9 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by VR Rotorua Lake Team

Dear Daryl, We appreciate you taking the time to provide us with such candid feedback about your stay. I am deeply sorry to hear that your stay did not meet expectations. Please note that this information has been passed on to our concerned department. Thank you. Regards,

3 out of 5

Posted by on 21 Jul. 2023

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Comment from Hotel Management

22 Jul. 2023 by VR Team

Dear Albert, Thank you for your feedback and I am pleased that you had a pleasant stay overall. However, I apologize for the inconveniences that you experienced during your stay and do not hesitate to contact us to share more information.Thank you.Regards,

3 out of 5
We were woken up at 1.20am by another guest that decided to take a phone call, on speaker phone for over an hour in the hallway. Noisy place, can hear people upstairs and around

Posted by on 17 Jun. 2023

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Comment from Hotel Management

18 Jun. 2023 by VR Rotorua Lake Resort Team

Dear Helene, thank you for taking the time to write this review. We apologize for the bad experience you had during your stay. We are so sorry about the inconvenience it has caused you. Your remarks have been noted. We will do everything in our power to exceed your expectations next time. Regards,

5 out of 5
Great views, nice rooms and built just a bit run down

Posted by on 25 May 2023

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Comment from Hotel Management

25 May 2023 by VR Team Rotorua

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area gain soon, do not hesitate to call us. Regards

1 out of 5
Building was beautiful in its day - now tatty and filthy. Doors are black with handprints, carpets dusty and housekeeping were still throwing sheets, towels and dishes on the floor where we had to walk with our luggage at 4pm in the afternoon. Vacuuming stops in the middle of the carpets and doesn't extend to the skirting, spider webs on the walls and ceilings and filthy windows that looks out to a splendid Lake Rotoiti - what a shame. Staff suggested we drive back to Rotorua when we asked if there was somewhere we could wait until our room was ready - we should have been shown a common area lounge because we certainly paid enough for a little service. Breakfast buffet was unpleasant with children playing over the dishes with fluffy toys and babies crying while their parent finished their breakfast. Do not recommend.

Posted by on 15 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by Regards VR Team

Dear valued guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2 out of 5
Property is in a beautiful & peaceful lake location- the reason I choose to stay as a business traveler here. Unfortunately, the standard of rooms & cleanliness has deteriorated to what I consider unacceptable. The above average dining was also another drawcard to stay, but like the rooms, the meals were very disappointing- unfortunately, this will be my last stay here & will need to find somewhere else in Rotorua that has better standards.

Posted by on 13 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by Take care.Regards,VR Rotorua Team

Dear valued guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

About the VR Rotorua Lake Resort

Location 366 State Highway 33, Mourea, 3074

Property Features

VR Rotorua Lake Resort offers its guests a marina, 2 spa tubs, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3229 square feet (300 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury VR Rotorua Lake Resort. Free self parking is available. This 4.5-star Mourea hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

VR Rotorua Lake Resort offers 42 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Mourea hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10 AM.

The Grill - This restaurant serves breakfast, dinner, and light fare.

The Bar - Onsite bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 AM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:30 PM
  • Debit cards
  • Car recommended
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 12.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.15 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amora Lake
  • Amora Lake Okawa Bay
  • Amora Lake Okawa Bay Mourea
  • Amora Lake Resort
  • Amora Lake Resort Okawa
  • Amora Lake Resort Okawa Bay Mourea
  • Amora Resort Okawa Bay
  • Lake Amora
  • Okawa Bay Lake Resort
  • VR Rotorua Lake Resort
  • VR Resort
  • VR Rotorua Lake
  • VR Rotorua Lake Resort Hotel
  • VR Rotorua Lake Resort Mourea
  • VR Rotorua Lake Resort Hotel Mourea

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.