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4.8 out of 5

"Clean and friendly hotel. " More

By a verified traveller on Sun 28 May 2023

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Hotel Description

Quest Rotorua Central places you in the center of Rotorua, steps from Rotorua Night Market and within a short 5-minute stroll of Rotorua Central Mall. Highlights at this aparthotel include in-room kitchenettes, washers/dryers, and free WiFi.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a hair dryer, a phone, and an iron/ironing board. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A desk, free toiletries, and a wardrobe or closet are also available.

This business-friendly aparthotel offers free WiFi in public areas, concierge services, and a library. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and luggage storage. Each morning continental breakfast is served between 8:00 AM and 9:00 AM. There's also the convenience of free parking nearby.

Sights within a 10-minute walk of this 4-star Rotorua aparthotel include Kuirau Park and Government Gardens.

Directors Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Studio, 1 King Bed, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Bedroom, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Rotorua Central ratings based on 153 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Rotorua Central

Everyone (51) Couples (69) Family (30)
4 out of 5
Clean and friendly hotel.

Posted by on 28 May 2023

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Comment from Hotel Management

30 May 2023 by The Quest team

Dear JunThank you for taking the time to review our hotel. We appreciate your kind words and are delighted to hear that you found our hotel to be clean and our staff friendly.Maintaining a clean and welcoming environment is a top priority for us, and we're glad to know that it made a positive impression on you. Our dedicated team strive to provide excellent service and create a friendly atmosphere for our guests.We look forward to welcoming you back to our hotel in the future. Thank you once again for choosing our hotel.Kind regards,The Quest team

4 out of 5
I loved the location of the property. We stayed here because we are familiar with the brand. It's well located within the downtown area within easy access to restaurants and shops. The room was clean and has descent amenities. I did notice a smell from my side of the bed (?curry?). I wondered if someone ate on the bed previously and spilled something on the mattress. Otherwise everything was very clean. Parking is easy. I checked in after the reservation desk closed but it was no problem. Check in was easy. Would highly recommend.

Posted by on 25 Apr. 2023

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Comment from Hotel Management

26 Apr. 2023 by The Quest team

Dear MonicaThank you for taking the time to share your experience. We're glad to hear that you loved our location, so close to many of Rotorua’s great restaurants and shops and geothermal activities. We're also pleased to hear that the afterhours check-in process was quick and easy, and your apartment was clean with all the amenities you needed.We're sorry for any discomfort caused by the smell from your side of the bed. Our housekeeping team takes great care to ensure that the rooms are clean and fresh for our guests and will investigate. Thank you again for sharing your review, and we hope to have the opportunity to welcome you back in the futureKind regardsThe Quest team

1 out of 5

Posted by on 16 Mar. 2023

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Comment from Hotel Management

15 Apr. 2023 by The Quest team

Dear JenniThank you for taking the time to leave a review of your recent stay at our property. We apologise that your experience with us did not meet your expectations.Our Duty Manager reached out to you after your departure to gather more detailed feedback on your stay, but you may not have had the time or opportunity to respond to our request. However, we would still welcome the chance to learn more about your experience so we can improve our guests' experiences in the future.Please do not hesitate to contact us at your convenience so that we can investigate any issues that may have arisen during your stay.Kind regardsThe Quest team

5 out of 5
Great central place to stay. Very clean and quiet. Loved the free movies! Highly recommend as a place to stay in Rotorua.

Posted by on 29 Dec. 2022

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Comment from Hotel Management

30 Dec. 2022 by Kinjal

Dear Daniela, Thank you for your review. We're delighted you enjoyed your stay and the free movies. We hope we are able to welcome you again in the future. Best wishes The Quest Team

5 out of 5
Great location as in walking distance to the lake and other main interests. Quiet and a very comfortable room with all our needs.Staff were extremely friendly and helpful. We really enjoyed Rotorua.

Posted by on 5 Dec. 2022

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Comment from Hotel Management

6 Dec. 2022 by The Quest team

Hi PetaThanks for your awesome feedback! It's great to hear you enjoyed your stay at Quest Rotorua Central and in Rotorua and our team were able to assist with your needs during your stay. We hope we can welcome you back to Quest Rotorua Central in the future.Best wishesKaren and the Quest team

5 out of 5

Posted by on 22 Nov. 2022

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Comment from Hotel Management

11 Mar. 2023 by The Quest Team

Dear Margaret, Thank you for your great score - we really appreciate the feedback! Hope to see you again soon. Kind regards The Quest team

5 out of 5
A good location for the centre of the city. Very helpful and pleasant staff

Posted by on 24 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by The Quest team

Hi RobertThanks for your lovely feedback - it's great to hear you enjoyed our stay and our team were able to assist when needed. We hope can visit again.Best wishesThe Quest team

5 out of 5
Spa room was excellent

Posted by on 22 Sep. 2022

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Comment from Hotel Management

8 Oct. 2022 by The Quest team

Hi RonThanks for your great score! Glad to hear you enjoyed your executive room with the hot tub - these are our most popular rooms. We hope you can visit again soon.Kind regardsThe Quest team

5 out of 5

Posted by on 16 Sep. 2022

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5 out of 5
Excellent standard, meticulous cleaning, great walking distance to everything - and super friendly and helpful staff. Would definitely recommend, especially if you have conference in Rotorua. 10/10

Posted by on 11 Sep. 2022

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Comment from Hotel Management

11 Sep. 2022 by The Quest team

Hi BernieWow! Thanks for your great review - our team were delighted to hear your kind words. We look forward to welcoming you back to Rotorua in the future.Kind regardsKaren and the team

About the Quest Rotorua Central

Location 1192 Hinemoa Street, Rotorua, 3010

Property Features

Quest Rotorua Central offers its guests a library, tour/ticket assistance, and concierge services. WiFi is free in public spaces. The business-friendly Quest Rotorua Central also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. This 4-star Rotorua aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Room Amenities

Quest Rotorua Central offers 36 accommodations with washers/dryers and hair dryers. 43-inch LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per night.
  • Cribs (infant beds) are available for NZD 15 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 per person
  • Crib (infant bed) fee: NZD 15 per day
  • Rollaway bed fee: NZD 30 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Rotorua Central
  • Quest Rotorua Central
  • Quest Rotorua Central Apartment
  • Quest Central Apartment
  • Quest Rotorua Central Rotorua
  • Quest Rotorua Central Aparthotel
  • Quest Rotorua Central Aparthotel Rotorua

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.