Skip to main content
Beginning of main content
4.2 out of 5

"Have stayed before like that it's away from QT township feels relaxing. The toilet area smelt of men's urine very strong, perhaps the gaps in the floo ... " More

By a verified traveller on Sun 29 Jan 2023

Enter dates to see availability

Hotel Description

A luxury stay in Kawarau Falls awaits you at DoubleTree by Hilton Queenstown. You'll be within a 10-minute walk of Lake Wakatipu and 1.7 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a restaurant and in-room free WiFi.

The restaurant, Me & Mee Noodle Bar, serves Asian cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include a gym, WiFi in public areas, and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 11 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4.5-star Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$159* Per night/room 1 Feb. - 2 Feb.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

DoubleTree by Hilton Queenstown ratings based on 249 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Queenstown

Everyone (144) Couples (74) Family (30)
3 out of 5
Have stayed before like that it's away from QT township feels relaxing. The toilet area smelt of men's urine very strong, perhaps the gaps in the floor tiles have been peed on and penetrated the tiles. Shower area tiles had pink skin staining and also on the shower curtains. I can remove this in my own home.

Posted by on 29 Jan. 2023

Was this review helpful to you?
5 out of 5
We got a room on a special deal … good value for the citizens of NZ. Nice to not having to pay the international visitors prices.

Posted by on 14 Jan. 2023

Was this review helpful to you?
2 out of 5
Very disapointed. Was like a ghost town with no staff and no facilities to eat due to 2 out of 3 restaurant not open and the other one closed for a function. Also 2 hour wait if you wanted room service. Room view was directly onto a concrete wall and a road within metres from our room.

Posted by on 27 Nov. 2022

Was this review helpful to you?
4 out of 5
Friendly staff, great view. Would definitely stay again.

Posted by on 9 Oct. 2022

Was this review helpful to you?
2 out of 5
Disappointing stay overall. The room was average, the bathroom small, shower over bath with a shower curtain that was difficult to negotiate resulting in bathroom floor being flooded, no fan in bathroom which meant significant condensation, key card did not work on at least five occasions which meant waiting in cold hallway for someone to come over from the Hilton as the Doubletree reception was not manned. Opted out of having room serviced (not by choice so much as no one coming to clean it) and had to ask for fresh towels everyday as none were supplied to us. Hilton facilities not available (we thought they were), so would have to pay to use pool. Reception staff, when there were friendly but poor English made it difficult to understand what they were telling us. We would not stay here again.

Posted by on 30 Jul. 2022

Was this review helpful to you?
Comment from Hotel Management

31 Jul. 2022 by Chris

Thank you for your feedback regarding your stay. When opting for the 'no clean' the team should have been proactive in delivery of towels for which we will certainly look to see of training gaps on our end. Thank you again for staying with us

2 out of 5
I understand that you maybe short staffed at the moment but was dissatisfied with the cleaning of the room

Posted by on 20 Jun. 2022

Was this review helpful to you?
Comment from Hotel Management

23 Jun. 2022 by Chris

Thank you for staying with us!

4 out of 5
great stay, easy check in check out very pleasant service

Posted by on 18 May 2022

Was this review helpful to you?
Comment from Hotel Management

23 Jun. 2022 by Chris

Thank you for staying with us!

4 out of 5
Convenient. But we spent a long time waiting for staff to attend the desk when our card key didn’t work.

Posted by on 15 May 2022

Was this review helpful to you?
Comment from Hotel Management

15 May 2022 by Chris

Thank you for staying with us. My apologies for the delay at the reception desk. We look forward to see you again

5 out of 5
Great facility and friendly staff

Posted by on 25 Apr. 2022

Was this review helpful to you?
Comment from Hotel Management

27 Apr. 2022 by Chris

Thank you for staying with us!

2 out of 5
Didnt like that most facilities were closed and that we didnt know that until we arrived.

Posted by on 20 Mar. 2022

Was this review helpful to you?
Comment from Hotel Management

24 Mar. 2022 by Chris

Thank you for your feedback. We have updated all of our websites and channels to ensure people are aware what is open. Can you advise where you saw the incorrect information. Thank you!

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. A fitness center, tour/ticket assistance, and ski storage are also featured at the luxury DoubleTree by Hilton Queenstown. The hotel can provide concierge services, a complimentary grocery shopping service, and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Kawarau Falls hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 4 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Queenstown offers 98 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kawarau Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Housekeeping is provided daily.

  • Sitting area
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 11 AM.

Me & Mee Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Stacks Pub - This restaurant serves lunch and dinner. Open daily.

Wakatipu Grill - This restaurant serves breakfast and dinner. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Access to the indoor swimming pool, hot tub, sauna, and steam room is available for a surcharge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 per person (approximately)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: NZD 14.95 (rates may vary)
  • Fee for wired Internet in public areas: NZD 14.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Credit card charges are subject to a surcharge of 2 percent
  • A facilities fee includes use of: sauna; spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Kawarau
  • Kawarau
  • Kawarau Hilton
  • Kawarau Hotel
  • Kawarau Hotel Hilton
  • Kawarau Hotel Managed Hilton
  • Kawarau Hotel Managed Hilton Queenstown
  • Kawarau Managed Hilton
  • Kawarau Managed Hilton Queenstown
  • DoubleTree Hilton Queenstown Hotel
  • DoubleTree Hilton Queenstown
  • Kawarau Hotel, Managed By Hilton Hotel Queenstown
  • DoubleTree by Hilton Queenstown Hotel
  • DoubleTree by Hilton Queenstown Kawarau Falls
  • DoubleTree by Hilton Queenstown Hotel Kawarau Falls

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing http://www.wotif.com/Kawarau-Falls-Hotels-DoubleTree-by-Hilton-Queenstown.h4412246-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Kawarau-Falls-Hotels-DoubleTree-by-Hilton-Queenstown.h4412246-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Kawarau-Falls-Hotels-DoubleTree-by-Hilton-Queenstown.h4412246-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.