"Have stayed before like that it's away from QT township feels relaxing.
The toilet area smelt of men's urine very strong, perhaps the gaps in the floo
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A luxury stay in Kawarau Falls awaits you at DoubleTree by Hilton Queenstown. You'll be within a 10-minute walk of Lake Wakatipu and 1.7 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a restaurant and in-room free WiFi.
The restaurant, Me & Mee Noodle Bar, serves Asian cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include a gym, WiFi in public areas, and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 11 AM. There's also the convenience of self parking.
Places within a 30-minute walk of this 4.5-star Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.
DoubleTree by Hilton Queenstown ratings based on 249 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for DoubleTree by Hilton Queenstown
Everyone (144)Couples (74)Family (30)
3 out of 5
Have stayed before like that it's away from QT township feels relaxing.
The toilet area smelt of men's urine very strong, perhaps the gaps in the floor tiles have been peed on and penetrated the tiles. Shower area tiles had pink skin staining and also on the shower curtains. I can remove this in my own home.
Posted by Kerry on 29 Jan. 2023
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5 out of 5
We got a room on a special deal … good value for the citizens of NZ. Nice to not having to pay the international visitors prices.
Posted by Dave on 14 Jan. 2023
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2 out of 5
Very disapointed. Was like a ghost town with no staff and no facilities to eat due to 2 out of 3 restaurant not open and the other one closed for a function. Also 2 hour wait if you wanted room service.
Room view was directly onto a concrete wall and a road within metres from our room.
Posted by Joel on 27 Nov. 2022
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4 out of 5
Friendly staff, great view.
Would definitely stay again.
Posted by Nicola on 9 Oct. 2022
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2 out of 5
Disappointing stay overall. The room was average, the bathroom small, shower over bath with a shower curtain that was difficult to negotiate resulting in bathroom floor being flooded, no fan in bathroom which meant significant condensation, key card did not work on at least five occasions which meant waiting in cold hallway for someone to come over from the Hilton as the Doubletree reception was not manned. Opted out of having room serviced (not by choice so much as no one coming to clean it) and had to ask for fresh towels everyday as none were supplied to us. Hilton facilities not available (we thought they were), so would have to pay to use pool. Reception staff, when there were friendly but poor English made it difficult to understand what they were telling us. We would not stay here again.
Posted by Brent on 30 Jul. 2022
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Comment from Hotel Management
31 Jul. 2022
by Chris
Thank you for your feedback regarding your stay. When opting for the 'no clean' the team should have been proactive in delivery of towels for which we will certainly look to see of training gaps on our end. Thank you again for staying with us
2 out of 5
I understand that you maybe short staffed at the moment but was dissatisfied with the cleaning of the room
Posted by Julia on 20 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Chris
Thank you for staying with us!
4 out of 5
great stay, easy check in check out very pleasant service
Posted by Kim on 18 May 2022
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Comment from Hotel Management
23 Jun. 2022
by Chris
Thank you for staying with us!
4 out of 5
Convenient. But we spent a long time waiting for staff to attend the desk when our card key didn’t work.
Posted by Suzanne on 15 May 2022
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Comment from Hotel Management
15 May 2022
by Chris
Thank you for staying with us. My apologies for the delay at the reception desk. We look forward to see you again
5 out of 5
Great facility and friendly staff
Posted by Carl on 25 Apr. 2022
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Comment from Hotel Management
27 Apr. 2022
by Chris
Thank you for staying with us!
2 out of 5
Didnt like that most facilities were closed and that we didnt know that until we arrived.
Posted by Lynette on 20 Mar. 2022
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Comment from Hotel Management
24 Mar. 2022
by Chris
Thank you for your feedback.
We have updated all of our websites and channels to ensure people are aware what is open. Can you advise where you saw the incorrect information. Thank you!
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. A fitness center, tour/ticket assistance, and ski storage are also featured at the luxury DoubleTree by Hilton Queenstown. The hotel can provide concierge services, a complimentary grocery shopping service, and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Kawarau Falls hotel is smoke free.
1 building
98 guestrooms or units
4 levels
Built in 2011
Deli
Childcare (surcharge)
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Beauty salon
Fireplace in lobby
Television in lobby
Onsite shopping
Elevator
No smoking on site
Bar or lounge
Coffee shop
1 conference room
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Wired internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired internet access - surcharge
DoubleTree by Hilton Queenstown offers 98 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kawarau Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Housekeeping is provided daily.
Sitting area
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Refrigerator
Shower and tub combination
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Toiletries (free)
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 11 AM.
Me & Mee Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Stacks Pub - This restaurant serves lunch and dinner. Open daily.
Wakatipu Grill - This restaurant serves breakfast and dinner. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Access to the indoor swimming pool, hot tub, sauna, and steam room is available for a surcharge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available.
No rollaway/extra beds available
No cots (infant beds) available
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Property confirms they are implementing enhanced cleaning measures
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: NZD 35 per person (approximately)
Fee for in-room wired Internet: NZD 9.95 (rates may vary)
Fee for wireless Internet in public areas: NZD 14.95 (rates may vary)
Fee for wired Internet in public areas: NZD 14.95 (rates may vary)
Self parking fee: NZD 16 per day
Credit card charges are subject to a surcharge of 2 percent
A facilities fee includes use of: sauna; spa tub; swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Kawarau
Kawarau
Kawarau Hilton
Kawarau Hotel
Kawarau Hotel Hilton
Kawarau Hotel Managed Hilton
Kawarau Hotel Managed Hilton Queenstown
Kawarau Managed Hilton
Kawarau Managed Hilton Queenstown
DoubleTree Hilton Queenstown Hotel
DoubleTree Hilton Queenstown
Kawarau Hotel, Managed By Hilton Hotel Queenstown
DoubleTree by Hilton Queenstown Hotel
DoubleTree by Hilton Queenstown Kawarau Falls
DoubleTree by Hilton Queenstown Hotel Kawarau Falls
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
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Frequently Asked Questions
DoubleTree by Hilton Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.
DoubleTree by Hilton Queenstown uses enhanced cleaning measures.
Yep, DoubleTree by Hilton Queenstown has a self car park for NZD 16 per day.
The closest beach to DoubleTree by Hilton Queenstown is Frankton Beach (1.3 km).
Yeah, full breakfast is available on weekdays between 7:00 AM and 11 AM.
No, DoubleTree by Hilton Queenstown does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?
Check-in begins at 4:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
