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4.3 out of 5

"Great modern hotel with lovely staff, but for the price would expect details to be better handled. Room was set up incorrectly despite reservation say ... " More

By a verified traveller on Sun 15 Jan 2023

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Hotel Description

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 5-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.

Places within a 30-minute walk of this 5-star Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.

Suite, 2 Bedrooms (Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$262* Per night/room 28 Feb. - 1 Mar.

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe 2 Bedrooms, Lake View (Residence)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Twin Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 196 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Queenstown Resort & Spa

Everyone (79) Couples (83) Family (21)
3 out of 5
Great modern hotel with lovely staff, but for the price would expect details to be better handled. Room was set up incorrectly despite reservation saying twin beds, refillable shower consumables were empty on arrival vand were not refilled during stay, and pool didn't look all that clean. I know everywhere is short staffed and staff were great but basic stuff could be improved.

Posted by on 15 Jan. 2023

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5 out of 5
Great place to stay when in Queenstown. Easy access to town with the water taxi no complaints from me. Thank you Hilton Queenstown

Posted by on 8 Jan. 2023

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4 out of 5
Amazing views and nice hotel. Pricey for what you get but still a nice stay

Posted by on 26 Dec. 2022

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4 out of 5
Nice lake view. Friendly staff and safe parking

Posted by on 13 Oct. 2022

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5 out of 5
Hilton Queenstown is absolutely stunning, staff friendly and helpful. The only thing that needs to be fixed is the spa it was empty and out of order. However gym facilities were fantastic. The view is absolutely stunning. Would definitely stay again.

Posted by on 11 Sep. 2022

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5 out of 5
Steps down to the lake and the water taxi

Posted by on 21 Aug. 2022

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Comment from Hotel Management

29 Aug. 2022 by Chris

Thank you for staying with us

4 out of 5

Posted by on 7 Aug. 2022

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4 out of 5
The setting is beautiful and, with the exception of the odd plane departure during the day, the location is quiet and sheltered from the prevailing winds up the lake. It has been 6 years since we last stayed and the property has started to show some wear. We did have an issue during our stay where the majority of the house keeping staff came down with covid so our room was not serviced for 4 days (we had a 2nd booking for 4 nights following this one). We are quite tidy so we made the best of it but at no point on any day were we told that the rooms would not be serviced and we found that we would have to ask at reception for the rubbish bins to be emptied and more toilet paper. With a couple of years experience with covid now I would expect better contingencies in place (extra toilet paper and towels, reduce service rounds e.g. emptying rubbish, etc.) These issues do change your experience with the hotel and not what you should expect if you are paying normal rates - we did get a discount because of the issues but only because we asked at check out..... All through our stays the staff repeated that it was not their normal service level (by and large the staff were good under the circumstances) and things were tough; I understand that ..... however more effort to update customer expectations and pricing to match reduced service without having to be asked would go a long way to keeping the experience at this hotel separated from an Air BnB.

Posted by on 7 Aug. 2022

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3 out of 5

Posted by on 20 Jul. 2022

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5 out of 5

Posted by on 18 Jun. 2022

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Property Features

Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Kawarau Falls hotel is smoke free.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet


Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)


  • Property shuttles: Ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Travel crib

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub - Onsite restaurant. Open select days.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available.

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown
  • Hilton Queenstown Resort
  • Hilton Resort Queenstown
  • Queenstown Hilton
  • Queenstown Resort
  • Resort Queenstown
  • Hilton Queenstown Hotel Queenstown
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort & Spa Hotel
  • Hilton Queenstown Resort & Spa Kawarau Falls
  • Hilton Queenstown Resort & Spa Hotel Kawarau Falls

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.