"Great modern hotel with lovely staff, but for the price would expect details to be better handled. Room was set up incorrectly despite reservation say
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A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 5-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.
A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.
Places within a 30-minute walk of this 5-star Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.
Hilton Queenstown Resort & Spa ratings based on 196 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Queenstown Resort & Spa
Everyone (79)Couples (83)Family (21)
3 out of 5
Great modern hotel with lovely staff, but for the price would expect details to be better handled. Room was set up incorrectly despite reservation saying twin beds, refillable shower consumables were empty on arrival vand were not refilled during stay, and pool didn't look all that clean. I know everywhere is short staffed and staff were great but basic stuff could be improved.
Posted by Monika on 15 Jan. 2023
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5 out of 5
Great place to stay when in Queenstown. Easy access to town with the water taxi no complaints from me. Thank you Hilton Queenstown
Posted by George on 8 Jan. 2023
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4 out of 5
Amazing views and nice hotel. Pricey for what you get but still a nice stay
Posted by Sonia on 26 Dec. 2022
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4 out of 5
Nice lake view. Friendly staff and safe parking
Posted by Jacques on 13 Oct. 2022
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5 out of 5
Hilton Queenstown is absolutely stunning, staff friendly and helpful. The only thing that needs to be fixed is the spa it was empty and out of order. However gym facilities were fantastic. The view is absolutely stunning. Would definitely stay again.
Posted by Jessie on 11 Sep. 2022
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5 out of 5
Steps down to the lake and the water taxi
Posted by Tim on 21 Aug. 2022
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Comment from Hotel Management
29 Aug. 2022
by Chris
Thank you for staying with us
4 out of 5
Posted by Dean on 7 Aug. 2022
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4 out of 5
The setting is beautiful and, with the exception of the odd plane departure during the day, the location is quiet and sheltered from the prevailing winds up the lake.
It has been 6 years since we last stayed and the property has started to show some wear.
We did have an issue during our stay where the majority of the house keeping staff came down with covid so our room was not serviced for 4 days (we had a 2nd booking for 4 nights following this one). We are quite tidy so we made the best of it but at no point on any day were we told that the rooms would not be serviced and we found that we would have to ask at reception for the rubbish bins to be emptied and more toilet paper. With a couple of years experience with covid now I would expect better contingencies in place (extra toilet paper and towels, reduce service rounds e.g. emptying rubbish, etc.)
These issues do change your experience with the hotel and not what you should expect if you are paying normal rates - we did get a discount because of the issues but only because we asked at check out..... All through our stays the staff repeated that it was not their normal service level (by and large the staff were good under the circumstances) and things were tough; I understand that ..... however more effort to update customer expectations and pricing to match reduced service without having to be asked would go a long way to keeping the experience at this hotel separated from an Air BnB.
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Kawarau Falls hotel is smoke free.
220 guestrooms or units
8 levels
3 buildings
Built in 2011
Terrace on the roof
Ski equipment storage
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Convenience store
Garden
Beauty salon
Fireplace in lobby
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.
Private balcony or patio
Minibar
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Travel crib
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub - Onsite restaurant. Open select days.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 10
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 60.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available.
Parking height restrictions apply
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Property does not offer on-site COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 30 per person (approximately)
Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: NZD 9.95 (rates may vary)
Self parking fee: NZD 16 per day
Valet parking fee: NZD 40 per day (in/out privileges)
A late check-out fee will be charged
Rollaway bed fee: NZD 60.0 per night
Credit card charges are subject to a surcharge of 2 percent
Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
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Frequently Asked Questions
Hilton Queenstown Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Hilton Queenstown Resort & Spa has a self car park for NZD 16 per day.
The closest beach to Hilton Queenstown Resort & Spa is Frankton Beach (1.3 km).
Yep, there is an onsite spa at Hilton Queenstown Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.
Hilton Queenstown Resort & Spa has an indoor pool.
A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Queenstown Resort & Spa.
You bet! With amenities like free food shopping service and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise Hilton Queenstown Resort & Spa is a hit with families.
Sure does, buffet brekkie is served weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
No, Hilton Queenstown Resort & Spa does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 4:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
