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Hilton Queenstown Resort & Spa

5.0 star property
Luxury hotel with full-service spa and fitness centre

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Photo gallery for Hilton Queenstown Resort & Spa

Restaurant
Front of property
Room, 1 Queen Bed, Accessible
Restaurant
Exterior

Reviews

8.6

Excellent

Popular amenities

  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • Room service
    Room serviceRoom service
  • Pool
    PoolPool

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
  • AirportQueenstown (ZQN-Queenstown Intl.)3 min drive
  • Popular LocationQueenstown Event Centre4 min drive
  • Popular LocationKiwi and Birdlife Park11 min drive
  • Popular LocationThe Remarkables Ski Area16 min drive

Similar properties

Exterior
DoubleTree by Hilton Queenstown
Free WiFi
Restaurant
Air conditioning
Gym
4.2 out of 5, Very good, (1003)
The price is AU$359
for 1 night
includes taxes & fees
10 Aug - 11 Aug
DoubleTree by Hilton Queenstown

About the area

Kawarau Falls

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle. .Within a 20-minute drive of this 5-property class Kawarau Falls hotel, attractions include Skyline Gondola and Onsen Hot Pools.

What's nearby

  • Queenstown Event Centre - 4 min drive
  • Kiwi and Birdlife Park - 11 min drive
  • Skyline Gondola - 12 min drive
  • Onsen Hot Pools - 16 min drive
  • The Remarkables Ski Area - 16 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪The Shelter - ‬4 min drive
  • ‪Altitude Brewing - ‬5 min drive
  • ‪Manaia Lounge - ‬4 min drive
  • ‪Pedro's House of Lamb - ‬12 min drive

About this property

Hilton Queenstown Resort & Spa

Luxury hotel with full-service spa and fitness centre
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Conference rooms
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stacks Pub
  • Wakatipu Grill

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 8 floors
  • Built in 2011
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    Contactless check-out is available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

What is the cancellation policy at Hilton Queenstown Resort & Spa?

Hilton Queenstown Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Queenstown Resort & Spa?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 25 Aug 2024 start from AU$228.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Queenstown Resort & Spa?

Yep, Hilton Queenstown Resort & Spa has a self car park for NZD 16 per day. Onsite parking is limited.

Are there any beaches close to Hilton Queenstown Resort & Spa?

The closest beach to Hilton Queenstown Resort & Spa is Queenstown Beach (5.2 km).

Is there a spa on site at Hilton Queenstown Resort & Spa?

Yep, there is an onsite spa at Hilton Queenstown Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hilton Queenstown Resort & Spa have a pool?

Hilton Queenstown Resort & Spa has an indoor pool.

What makes Hilton Queenstown Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Queenstown Resort & Spa.

Is Hilton Queenstown Resort & Spa family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Hilton Queenstown Resort & Spa is a hit with families.

Does Hilton Queenstown Resort & Spa serve breakfast?

Sure does, buffet brekkie is served weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Queenstown Resort & Spa?

No, Hilton Queenstown Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Queenstown Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Queenstown Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Queenstown Resort & Spa?

No, pets are not allowed.

Hilton Queenstown Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms on level 1. Spa pool outside the room was awesome. Only a minor is the constant forced ventilation noise. But at least dry the swimming clothes.
Stayed 2 nights in Jul 2024

6/10 Okay

Janine

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What unique was its location and staff especially Fiona at the service desk. She was very helpful, friendly and knowledgeable co-ordinating our activity during our stay. Thank you Fiona! We will be back ;)!.
Stayed 3 nights in Jul 2024

8/10 Good

Elke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay at the Hilton in Queenstown. The room was comfortable and we had a beautiful view of the lake from our room. The service from the staff was great and everyone was very friendly.
Stayed 5 nights in Jun 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Views were great. Room was lovely. Didn't like that I had to pay for parking.
Stayed 2 nights in Jun 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, great location for a good holiday.
Stayed 4 nights in Jun 2024

8/10 Good

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton in QNZ is outstanding. Everywhere you look there’s a friendly staff member saying good morning/afternoon, asking if they can help - so welcoming. The location is superb, private, peaceful & beautiful. Aesthetically the property has a traditional, familiar charm. Our favourite hotel stay by far.
Stayed 7 nights in Jun 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly as
Stayed 4 nights in Jun 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The Property was great and the service from the people at the front desk outstanding. Happy positive and supportive. I would most certainly stay there again rather than in the town.
Stayed 1 night in May 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in a lake view spa room after an upgrade which was simply lovely and very cosy. The room was fabulous and the spa a real treat. Staff on check in were very helpful and quick and the staff on the phones were also very helpful. Just a couple of minor downsides - the room service menu was not working through their new online system which they did warn me about, but it took me having to ring up and ask for it to be fixed which could only be done by emailing me a link which did work but given its the Hilton and the price one pays to stay here you do expect these things to be seamless. Sidenote: Note just for Hilton but all Hotels having travelled with my elderly father I also think its unfair to ask elderly guests to HAVE to utilise these systems at all, my Dad simply couldn't figure it out anyway. In room menu should always be provided. Another small thing occurred at the breakfast buffet, where after we were seated by the "head waitress" at a table, another waitress came over and said, oh i need to move you, with no explanation. We said, ah no we were told to sit here and it was an awkward situation. We had already placed our food on the table and were about to eat. This could have been handled better. Both very small things but for Hilton I do expect very high quality I guess. The location however is simply stunning and the grounds make for wonderful views and the food service is top notch!
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond helping us to celebrate our honeymoon. Everything was above expectations and we had a memorable experience with Hilton
Stayed 3 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a very clean, modern hotel. Staff are very helpful and it has everything we require
Stayed 1 night in May 2024

2/10 Terrible

Tyler

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place but the layout is the worst Ive ever experienced, not a single person we talked to staying there knew where to go and there comments were this place is rediculous. As far as a 5 star resort……..absolutely not, we dined at the restaurant this was also extremely disappointing the majority of the staff were rude they didn’t have a lot of things on the menu which for a 5star place is unacceptable
Stayed 1 night in Apr 2024

4/10 Poor

Na

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed, no parking for customer, no exhaust fan in bathroom. Breakfast buffets so rushed. All stuff want ed finished early. And not refill food and drink at 10:15
Stayed 3 nights in Apr 2024

2/10 Terrible

Tiara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Riley

Stayed 2 nights in Apr 2024

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great position and facilities. Generous sized room with a good view. Breakfast buffet was great. We had difficulty in adjusting the temperature of the air conditioning our room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast buffet was fantastic as well as the valet parking. Enjoyed our stay here very much and will most likely be back here when visiting again. In saying that, I booked our room through Expedia for a “cheaper price” (discount) and didn’t get this discount when checking in. Still ended up paying full price which sucked so if booking through third party websites, make sure to ring and confirm the booking, at the price you got it for on Expedia or whatever third party you use for discount :)
Stayed 3 nights in Apr 2024

10/10 Excellent

Perelli

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great but even with all the windows close it was very noisy
Stayed 7 nights in Apr 2024

10/10 Excellent

Piedad

Love it
Excellent reception desk. Rooms are great. Location is beautiful in front of lake. Restaurant is just ok.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mardi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Todd

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great apartment however no where to clean dishes . Even the staff couldn’t clean the couch or the tea cups or the coffe table .
Stayed 3 nights in Mar 2024

4/10 Poor

Scott

Stayed 1 night in Mar 2024