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4.2 out of 5

"Very much enjoyed the facilities and the room. The only thing that could improve the stay would have been a shuttle into town given its location " More

By a verified traveller on Tue 19 Mar 2024

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Hotel Description

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna as well as access to bike rentals. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.

Places within a 30-minute walk of this 5-star Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$137* Per night/room 12 Apr. - 13 Apr.

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe 2 Bedrooms, Lake View (Residence)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Twin Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 187 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Queenstown Resort & Spa

Everyone (59) Couples (92) Family (21)
5 out of 5
Very much enjoyed the facilities and the room. The only thing that could improve the stay would have been a shuttle into town given its location

Posted by on 19 Mar. 2024

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5 out of 5
Great place with view of the lake

Posted by , from Ivanhoe on 18 Mar. 2024

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5 out of 5

Posted by on 8 Mar. 2024

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5 out of 5
All of the staff members were extremely lovely and at the end of the day the outdoor area of the grill and Pinot pit were lovely to sit at to enjoy a drink. The beds were very comfortable and rooms nice and spacious. The buffet breakfast was enjoyable and a nice easy option during the stay however dinner options were a bit limited with only the grill and pub next door available. Overall we really enjoyed our stay.

Posted by on 14 Jan. 2024

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3 out of 5
The property is large, busy and not well designed. The main concern was the cleanliness of the bedroom surfaces, doors, tables etc and our balcony and outdoor furniture was dirty. The breakfast buffet and ambiance was absolutely dreadful. The hot breakfast options were cold, the toaster did not toast the bread, the staff cleared and relaid the tables as if they were in a roadside diner. Not a Hilton Hotel charging $700/ night. We did mention this to the lovely lady on the front reception on checking out and she were most professional and grateful for our feedback. She is a credit to the property. We suggested that management take their breakfast with the guests to see the numerous issues. Large busy 5-star hotels in BKK, HKG and SIN still manage to serve a 5 star breakfast. Hilton Queenstown has a lot to improve on.

Posted by on 4 Jan. 2024

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2 out of 5

Posted by on 20 Dec. 2023

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5 out of 5

Posted by on 16 Oct. 2023

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3 out of 5
Thepropery is situated over 10km from the centre of town. On the night we were there we were advised , on check in , that the main bistro/ grill was closed for a private function. Our only other option , on site , was a bar serving burgers/ pizza as the only option . Seroiusly not good enough ! Buffet breakfast was all pre cooked and was cold by the time it was on the plate andvCk at the table . Pancakes were not replenished despit me leaving the serving dish lid open for all staff to see . Brewed coffee was empty and the hit water cold . Simply not good enough for an internationally branded hotel . Time for management to get out of their cosy offices and walk through the facilities and make improvements . Lack of staff is not an appropriate or acceptable explanation. The joint us poorly run and mo one seems to care too much !!

Posted by on 2 Oct. 2023

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2 out of 5

Posted by on 17 Sep. 2023

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3 out of 5
Parking was expensive and difficult to access with an annoying app to pay for it. No information book in the room and the TV info system didn’t work. No free wifi

Posted by on 15 Sep. 2023

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Property Features

Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Meeting rooms
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Travel crib

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub - Onsite restaurant. Open select days.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

Contactless check-out is available.

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 30 per person
  • Fee for in-room wireless internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: NZD 9.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown
  • Hilton Queenstown Resort
  • Hilton Resort Queenstown
  • Queenstown Hilton
  • Queenstown Resort
  • Resort Queenstown
  • Hilton Queenstown Hotel Queenstown
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort & Spa Hotel
  • Hilton Queenstown Resort & Spa Kawarau Falls
  • Hilton Queenstown Resort & Spa Hotel Kawarau Falls

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.