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3.8 out of 5

"The staff was awesome, but the place felt desolate. Room was fine (twin double beds) but the bathroom wasn’t very convenient, not enough towel rails, ... " More

By a verified traveller on Mon 26 Dec 2022

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Hotel Description

At Copthorne Hotel Rotorua you'll be within just a 5-minute stroll of Whakarewarewa Hot Springs and within 15 minutes of Rotorua Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the spa tub and seasonal outdoor swimming pool. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10 AM.

Sights within a 15-minute walk of this Glenholme hotel include Racing Rotorua and Whakarewarewa: The Living Maori Village.

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$150* Per night/room 28 Feb. - 1 Mar.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Copthorne Hotel Rotorua ratings based on 505 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (200) Couples (173) Family (120)
3 out of 5
The staff was awesome, but the place felt desolate. Room was fine (twin double beds) but the bathroom wasn’t very convenient, not enough towel rails, and the shower curtain above the shower above a bath was really messy. Rather remove the tub and just have a decent shower

Posted by on 26 Dec. 2022

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Comment from Hotel Management

2 Jan. 2023 by Theresa

Thank you for your review. I am not sure what you mean by the hotel being desolate but I can assure you we only had 5 rooms to sell during your stay. Maybe guests were out enjoying their stay in Rotorua versus sitting in a hotel room. Sorry but shower over bath is what we offer as part of room amenities and I do not think we would change the layout in the near future. Thank you again

4 out of 5
Very accomodating when have an unwell toddler from travel.

Posted by on 11 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by Theresa

Thank you for taking the time to offer your feedback. I’m glad we were able to assist you.

4 out of 5
Love the pool and spa, kids were entertained all weekend

Posted by on 11 Oct. 2022

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Comment from Hotel Management

26 Oct. 2022 by Theresa

Thank you kindly it is much appreciated. Look forward to welcoming you back in the future.

4 out of 5
There wasn’t any kitchen utensils and microwave in the room

Posted by on 21 May 2022

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Comment from Hotel Management

30 Jun. 2022 by Theresa

Dear Guest thank you for your feedback. We as a hotel do not provide kitchens utensils or microwaves in our rooms. It would have been better to do some research before booking a hotel that did no satisfy your requirements.

5 out of 5
Plenty of parking space , easy access, close to CBD . Reasonable room rates.

Posted by on 8 Aug. 2021

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5 out of 5

Posted by on 14 Jul. 2021

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3 out of 5
Friendly staff and the rooms were clean/comfortable but the hotel is looking a bit run-down overall.

Posted by on 29 Jun. 2021

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4 out of 5
It’s alright but we felt sorry for the staff, because of covid, only 1x staff was there to greet customers at reception, do housekeeping and everything else. Disappointed though about the ammenities, but alright still. The only sink was the one in the bathroom, no microwave and the internet was only available for 24hrs!

Posted by on 19 Mar. 2021

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2 out of 5
Location ok, room was ok but old. No-one at check-in when I arrived and had to phone them! That's not acceptable. Could not connect to WIFI.

Posted by on 17 Mar. 2021

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1 out of 5
Front staff extremely rude and did not stay Tried to book in 40 mins early and told in NO uncertain terms to come back in 45 mins.will never stay at a copthorne ever again

Posted by on 6 Feb. 2021

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About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. A terrace, tour/ticket assistance, and a garden are also featured at the eco-friendly Copthorne Hotel Rotorua. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 110 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Comprehensive recycling policy


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 17.50 and NZD 25.00 for adults, NZD 13 and NZD 13 for children (approximately)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.