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3.8 out of 5

"Plenty of parking space , easy access, close to CBD . Reasonable room rates. " More

By a verified traveller on Sun 08 Aug 2021

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Hotel Description

At Copthorne Hotel Rotorua you'll be 1.8 km (1.1 mi) from Redwoods Whakarewarewa Forest and 2.2 km (1.4 mi) from Polynesian Spa. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 110 rooms feature free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and room service. Phones, irons/ironing boards, and desks are also available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, spa tub, and seasonal outdoor swimming pool. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10 AM.

With a stay at this 4-star Glenholme hotel, you'll be 15.8 km (9.8 mi) from Lake Rotoiti.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$112* Per night/room 24 May - 25 May

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Copthorne Hotel Rotorua ratings based on 501 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (200) Couples (173) Family (119)
5 out of 5
Plenty of parking space , easy access, close to CBD . Reasonable room rates.

Posted by on 8 Aug. 2021

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5 out of 5

Posted by on 14 Jul. 2021

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3 out of 5
Friendly staff and the rooms were clean/comfortable but the hotel is looking a bit run-down overall.

Posted by on 29 Jun. 2021

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4 out of 5
It’s alright but we felt sorry for the staff, because of covid, only 1x staff was there to greet customers at reception, do housekeeping and everything else. Disappointed though about the ammenities, but alright still. The only sink was the one in the bathroom, no microwave and the internet was only available for 24hrs!

Posted by on 19 Mar. 2021

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2 out of 5
Location ok, room was ok but old. No-one at check-in when I arrived and had to phone them! That's not acceptable. Could not connect to WIFI.

Posted by on 17 Mar. 2021

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1 out of 5
Front staff extremely rude and did not stay Tried to book in 40 mins early and told in NO uncertain terms to come back in 45 mins.will never stay at a copthorne ever again

Posted by on 6 Feb. 2021

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3 out of 5
Everything was 'OK'.. Comfortable beds and accommodated us well. The only issue was that the walls etc are so thin that you can hear the people in the rooms around you snoring etc (might not be suitable for young ears if you know what I mean!)..

Posted by , from Auckland on 16 Jan. 2021

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4 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us

4 out of 5
Nice pool, handy position to shops etc. Was easy to find and get in and out of

Posted by on 3 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us

3 out of 5
The pool was lovely, best part of our stay. Our room was dissapointing, bathroom old and toilet drips when it does work propally. Not enough towels, soap or bathwash. No towels provided for the pool. We wanted dinner without going out and there were no menus for Cheers bar or the resturant. Not even the room service menu. TV was waste of time. Can't believe theres no sky or anything at a surposed 4star hotel. Picture was so fuzzy could hardy see even if you could find a channel. I could list more disapoinments but im just glad we are only staying for a night. Most backbackers I've stayed in are nicer than this hotel. A flat 3star and thats being kind.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us. Appreciate your comments.

About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. A terrace, tour/ticket assistance, and a garden are also featured at the eco-friendly Copthorne Hotel Rotorua. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 110 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 17.50 and NZD 25.00 for adults, NZD 13 and NZD 13 for children (approximately)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.