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Copthorne Hotel Rotorua

4.0 star property
Suburban hotel with seasonal outdoor pool and 24-hour front desk

Photo gallery for Copthorne Hotel Rotorua

Local cuisine
Front of property
Lobby
Meeting facility
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Pool
  • Breakfast available
The current price is AU$113
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪19 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(23 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3

About the area

Rotorua

At Copthorne Hotel Rotorua you'll be within just a 15-minute stroll of Racing Rotorua and Rotorua Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and seasonal outdoor swimming pool. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10 AM. .Attractions within a 10-minute drive of this Glenholme hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Redwoods Whakarewarewa Forest - 19 min walk - 1.7 km
  • Rotorua Central Mall - 20 min walk - 1.7 km
  • Polynesian Spa - 2 min drive - 1.9 km
  • Tamaki Maori Village - 2 min drive - 1.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Eastwood - ‬9 min drive
  • ‪geyser cafe - ‬11 min walk

About this property

Copthorne Hotel Rotorua

Suburban hotel with seasonal outdoor pool and 24-hour front desk
Copthorne Hotel Rotorua offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel Rotorua offers 58 accommodations with a safe and a hairdryer. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

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  • Free WiFi
  • Restaurant
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3.7 out of 5, Good, 1,006 reviews
The price is AU$129
includes taxes & fees
21 Sept - 22 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35.00 for adults and from NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Copthorne Hotel Rotorua?

Copthorne Hotel Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copthorne Hotel Rotorua?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Copthorne Hotel Rotorua on 21 Sept 2025 start from AU$112.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copthorne Hotel Rotorua?

Yep, Copthorne Hotel Rotorua has a free self car park.

Does Copthorne Hotel Rotorua have a pool?

Copthorne Hotel Rotorua has a seasonal outdoor pool. The pool is open from January to December.

Is Copthorne Hotel Rotorua family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Copthorne Hotel Rotorua is a hit with families.

Does Copthorne Hotel Rotorua serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Copthorne Hotel Rotorua?

No, Copthorne Hotel Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Copthorne Hotel Rotorua?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Copthorne Hotel Rotorua?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Copthorne Hotel Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Copthorne Hotel Rotorua?

There isn't one on site, but Rotorua Golf Club is a short 10-minute walk away.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 256 out of 1003 reviews
Rating 8 - Good. 371 out of 1003 reviews
Rating 6 - Okay. 242 out of 1003 reviews
Rating 4 - Poor. 98 out of 1003 reviews
Rating 2 - Terrible. 36 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Alenette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had an overall enjoyable stay at the hotel. The room was clean and well-kept, which we really appreciated. That said, a few small upgrades could significantly improve the guest experience. For example, the room still uses a traditional key instead of a key card, which feels a bit outdated for a hotel. Also, while the bathroom was tidy, the shower head was rusty, which gave a less-than-ideal first impression. These are minor details, but updating them would help elevate the overall quality of the stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay . Super good room service, found there is pool and spas on the day arrival. It’s been lifesaver on the raining day .
Stayed 4 nights in Jul 2025

6/10 Okay

Helene

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Lesa

Disliked: Cleanliness, property conditions & facilities
When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean , the most comfortable beds , Overall great experience
Stayed 2 nights in May 2025

10/10 Excellent

Roshni

Liked: Cleanliness, staff & service, property conditions & facilities
Location. The room is spacious and clean. Very friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay had everything we needed really comfortable beds
Stayed 2 nights in May 2025

2/10 Terrible

changyu

Disliked: Staff & service, property conditions & facilities
Room 114 Poor Wi-Fi signal
Stayed 1 night in May 2025

10/10 Excellent

Camryn

Stayed 2 nights in May 2025

8/10 Good

Fredith

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning units can be improved better or maintained so they can provide cooler air to the guests
Stayed 2 nights in Apr 2025

8/10 Good

Wini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick family trip. We would stay here again
Stayed 1 night in Apr 2025

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.
Stayed 2 nights in Apr 2025

2/10 Terrible

Gurpreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs renovation
Stayed 2 nights in Apr 2025

10/10 Excellent

sissi

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.
Stayed 1 night in Mar 2025

4/10 Poor

Cynthia

Disliked: Staff & service
Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Kaleem

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. We’ll be back for more adventures
Stayed 3 nights in Feb 2025

10/10 Excellent

Avelino

Travelled with family
Liked: Cleanliness, staff & service, amenities
will return to this property in future
Stayed 1 night in Feb 2025

8/10 Good

Rodolphe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the réception,the balcon
Stayed 2 nights in Feb 2025

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

OK for price - take breakfast in town

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.
Stayed 2 nights in Feb 2025

8/10 Good

Sameeka

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was great for the price :)
Stayed 1 night in Jan 2025

8/10 Good

Navin

Travelled with family
Liked: Property conditions & facilities
Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.
Stayed 1 night in Jan 2025