4.5 out of 5

"good for family staying,very close to shopping and restaurant " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Somerset On Elizabeth, Melbourne. Within steps you'll find Melbourne's GPO and Emporium Melbourne. Highlights at this property include a spa tub, a sauna, and in-room kitchens.

This business-friendly apartment offers free WiFi in public areas, a fitness centre, and concierge services. Added amenities include laundry facilities, a 24-hour front desk, and limo/town car service. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a short walk of this 4-star Melbourne Central Business District property include Hardware Lane and Bourke Street Mall.

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$145 per night

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Somerset On Elizabeth, Melbourne ratings based on 427 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Somerset On Elizabeth, Melbourne

Everyone (239) Couples (141) Business (2) Family (45)
5 out of 5
Excellent property in excellent position. Staff extremely helpful.

Posted by on 8 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Paul Koenig - Residence Manager

Hi, What a great review! Thanks for staying with us!!

5 out of 5
Always a great place to stay. Only issue would the cost of parking now but that’s Melbourne CBD for you.

Posted by on 7 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Paul Koenig - Residence Manager

Hi, thanks for the great review.

5 out of 5

Posted by on 3 Oct 2018

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Comment from Hotel Management

6 Oct 2018 by Udaya Herath,Assistant Guest Service Manager.

Thank you for taking the time to provide some feedback. We are pleased to know that overall you enjoyed your stay and we looking forward to welcoming you again one day soon. Regards. Udaya

5 out of 5
Great location and had everything we needed. Staff were friendly

Posted by on 1 Oct 2018

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Comment from Hotel Management

2 Oct 2018 by Kelly

We are delighted to learn that you enjoyed your stay with us. Thank you for your kind words of our staff. I am glad to read they were so helpful during your stay. Furthermore, we are pleased to read you enjoyed our central location.

5 out of 5
Location location and super lovely staff. Rooms clean.

Posted by on 17 Sep 2018

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Comment from Hotel Management

17 Sep 2018 by Udaya Herath,Assistant Guest Service Manager.

Thank you for taking the time to provide some feedback. We are pleased to know that overall you enjoyed your stay and we looking forward to welcoming you again one day soon. Regards.

5 out of 5

good for family staying

good for family staying,very close to shopping and restaurant

Posted by on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Udaya Herath,Assistant Guest Service Manager.

Thank you for posting such a positive review regarding your recent visit. We were pleased to learn that overall our hotel suited your needs. Thank you for your support and we are looking forward to welcoming you back during your next stay in Melbourne.

3 out of 5

Great location

Perfect location in cbd. Very close to emporium, Melbourne central & Bourke st mall. Needs some attention - dishwasher was disgusting when I opened it, smelt terrible & didn’t work. Dryer didn’t dry clothes properly & had to restart it 4 x cycles to dry. Ensuite door banged when A/C was on. Staff were very helpful & friendly. Valet car parking was very good, pull up out front (you must find a park outside hotel) & staff will park for you. Overall it was a good stay.

Posted by on 28 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Udaya Herath,Assistant Guest Service Manager

Dear Guest, we appreciate your feedback! We were pleased to learn that overall experience of our hotel suited your needs.However we're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate some of our facilities were not on par with your expectations. We'll be addressing your concerns with the appropriate members of our team.Please consider allowing us another chance to provide you with the excellent service we're capable of providing. Warm regards, Udaya Herath

5 out of 5

Comfortable accommodation in the heart of the city

Pros: Close to all requirements in the city. Staff very helpful.
Cons: n/a
Location: Transport, shopping, dining, galleries.
Well appointed, home away from home. Looking forward to my next stay.

Posted by , from Brisbane on 25 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Udaya Herath,Assistant Guest Service Manager.

Dear Patricia, Thank you for taking the time to review your recent stay with us here at Somerset on Elizabeth! I would like to thank you for your kind comments regarding your time with us and I am delighted we could exceed all your expectations. We very much look forward to welcoming you back to Melbourne again soon. Kind Regards, Udaya Herath

4 out of 5

Posted by on 21 Jul 2018

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Comment from Hotel Management

23 Jul 2018 by Udaya H

Greetings from Somerset! Thank you for choosing to stay at Somerset on Elizabeth and taking your time to share your experience.We look forward to welcome you again very soon. Kind Regards, Udaya Herath

5 out of 5

Great place to stay

Everything on the ad was promised and the staff were super helpful as well. Definitely would stay again

Posted by on 21 Jul 2018

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Comment from Hotel Management

14 Sep 2018 by Paul Koenig - Residence Manager

Thank you for the positive review. The team certainly strive to give great service.

About the Somerset On Elizabeth, Melbourne

Location 250 Elizabeth Street, Melbourne, VIC 3000

Property Features

Somerset On Elizabeth, Melbourne offers its guests a spa tub, a sauna, and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this apartment measures 538 square feet (50 square metres). The family-friendly Somerset On Elizabeth, Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 10 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2003
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.6 km / 14.7 mi)
  • Train station: Spencer Street Station (1.2 km / 0.7 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Somerset On Elizabeth, Melbourne offers 135 forms of air-conditioned accommodation with washers/dryers and DVD players. This accommodation offers separate sitting areas. Televisions come with digital channels. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • In-room dining (limited hours)
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 17 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Rollaway bed fee: AUD 50 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Somerset Elizabeth Melbourne Apartment
  • Somerset Elizabeth Apartment
  • Somerset Elizabeth Melbourne
  • Somerset Elizabeth
  • Somerset On Elizabeth, Melbourne Hotel Melbourne
  • Somerset On Elizabeth Hotel Melbourne

You should know

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.