This smoke-free hotel offers free WiFi in public areas, a business center, and a terrace. Other amenities include laundry facilities, barbecue grills, and an elevator.
Places within a short walk of this 4-star Melbourne Central Business District hotel include Melbourne Central and Hardware Lane.
16 Mar. 2024 by Best regards, Guest review assistant
Thank you for your kind review. We're thrilled to hear that you found our reception staff friendly and helpful. Providing excellent customer service is a top priority for us, and we're glad that our team made a positive impression on you.We're also pleased to know that you found the room to be a good size and the bed to be very comfortable. A good night's sleep is essential, and we're glad we could provide that for you. It's also great to hear that you enjoyed the hot water in the shower.We appreciate your feedback and are delighted that you enjoyed your stay with us. If there's anything else we can assist you with or if you have any further comments, please let us know. We hope to have the opportunity to welcome you back in the future.
16 Mar. 2024 by Best regards, Guest review assistant
Thank you for your review. We're delighted to hear that our location was excellent for you, especially as someone who doesn't drive. It's great to know that you found it convenient to hop on trams and explore the area without having to worry about transportation. We're also glad that you enjoyed the buskers and found good food nearby.While our apartment may not be modern, we're pleased to hear that you found it spacious and comfortable. We strive to provide a comfortable and enjoyable stay for all of our guests, and we appreciate your feedback.If there's anything else we can assist you with or if you have any further comments, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards, Guest review assistant
29 Feb. 2024 by Reception
Thank you for sharing your feedback with us. We apologize for any difficulties you experienced when trying to check in after hours. We understand that it can be frustrating when details are not provided in advance, and we will take this into consideration to improve our communication process. We're sorry to hear that the property wasn't updated as advised and that your room was not clean upon arrival. This is certainly not the experience we want for our guests, and we apologize for any inconvenience caused. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure that they are resolved. If there's anything else we can do to assist you or if you have any further feedback, please let us know. We hope to have the opportunity to provide you with a better experience in the future.
29 Feb. 2024 by Reception
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the reception being located elsewhere and not having anyone available when you visited. We understand that this can be frustrating and we will address this issue with our team to ensure better availability and communication in the future.We're sorry to hear that your apartment was not adequately cleaned and that you found long hairs on the bathroom floors, food on the carpet, and food smeared on the stainless in the kitchen. This is certainly not the level of cleanliness we strive for, and we apologize for any discomfort caused. We will address this with our housekeeping team to ensure that proper cleaning standards are met.We apologize for the lack of air conditioning during your stay. We understand that this made your stay uncomfortable and we apologize for any inconvenience caused. We will investigate the issue with the air conditioning and take the necessary steps to rectify it.We appreciate you bringing these issues to our attention and we apologize for any false advertising regarding the air conditioning. We will review our communication and ensure that accurate information is provided to our guests.Thank you for reporting these ongoing issues. We take guest feedback seriously and will work towards resolving these issues to provide a better experience for our guests. We appreciate your patience and understanding.If there's anything else we can do to assist you or if you have any further feedback, please let us know. We hope to have the opportunity to make it up to you in the future and provide you with a great stay.
24 Feb. 2024 by Reception
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the property was unattended and that you had to check in at another hotel. We understand that this can be frustrating and we apologize for any inconvenience caused.We also apologize for the lack of air conditioning in the room and the issues with the shower temperature regulation. We strive to provide a comfortable and enjoyable stay for our guests, and we regret that we fell short of your expectations in these areas. We will address these issues with our maintenance team to ensure they are resolved promptly.Regarding the mould in the bathroom and the lack of power points in user-friendly areas, we apologize for any discomfort caused. We take cleanliness and guest comfort seriously, and we will address these concerns with our housekeeping team to ensure that they are rectified.We appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.
24 Feb. 2024 by Reception
Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We understand that a malfunctioning AC and inconsistent water temperature in the shower can be frustrating.We apologize for any inconvenience caused by the AC not working for two nights. We appreciate you bringing this to the attention of our reception team, and we will address this issue promptly to ensure it doesn't happen again in the future.We also apologize for the inconsistency in water temperature and the shower door not closing properly. We will address these concerns with our maintenance team to ensure they are resolved.We're glad to hear that you found our location convenient and that the room was neat and tidy. We strive to provide a comfortable and enjoyable stay for our guests, and we appreciate your feedback as it helps us identify areas for improvement.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.
WiFi is free in public spaces. You'll find a business center on site. A terrace, barbecue grills, and laundry facilities are also featured at the family-friendly Urban Apartments Melbourne on Elizabeth. This 4-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Urban Apartments Melbourne on Elizabeth offers 135 accommodations with washers/dryers and safes. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). 25-inch LCD televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Room service (during limited hours) is available.
Special check-in instructions:
There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Quality Apartments Melbourne Central, 318 Little Bourke Street]. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Guests can access their accommodation through a private entrance.A virtual front desk provides assistance to guests.
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Quality Apartments Melbourne Central, 318 Little Bourke Street
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted.
The property is professionally cleaned. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.