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4.5 out of 5

"good for family staying,very close to shopping and restaurant " More

By a verified traveller on Mon 27 Aug 2018

Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Somerset On Elizabeth, Melbourne. Within steps you'll find Melbourne's GPO and Emporium Melbourne. Highlights at this property include a spa tub, a sauna, and in-room kitchens.

Each apartment features a washer/dryer, free WiFi, and free wired Internet. A kitchen comes equipped with a fridge, a microwave, and a hob, and room service is also available. A sitting area, digital TV, and a DVD player are also available.

This business-friendly apartment offers free WiFi in public areas, a fitness centre, and concierge services. Added amenities include laundry facilities, a 24-hour front desk, and limo/town car service. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a short walk of this 4-star Melbourne Central Business District property include Hardware Lane and Bourke Street Mall.

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$152 per night

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Somerset On Elizabeth, Melbourne ratings based on 440 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Somerset On Elizabeth, Melbourne

Everyone (239) Couples (146) Business (2) Family (52)
5 out of 5
Location is very convenient. Staffs are very friendly and helpful

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you for your 5 star review, following your recent stay at the Somerset on Elizabeth.We look forward to welcome you again, when your travels bring you to Melbourne. Kind Regards, Udaya Herath - Guest Service

5 out of 5
Fabulous apartment!! Very handy to all public transport and shopping.

Posted by on 21 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Udaya Herath,Assistant Guest Service Manager.

Dear Guest, Thank you for your fantastic review. We are pleased to hear you enjoyed your time with us and that you were able to take full advantage of our facilities. We also look forward to welcoming you back to Somerset again next time. Warm regards, Udaya Herath Assistant Guest Service Manager.

5 out of 5
My Apartment was spacious clean and just perfect for our 2 nights stay

Posted by , from Launceston Tasmania on 11 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Udaya Herath,Assistant Guest Service Manager.

Dear Annie, Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Somerset on Elizabeth . We look forward to welcoming you again. Kind Regards.

5 out of 5
Great service. The room was very clean, really nice place to stay. Great location. !!

Posted by on 7 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We look forward to your next visit. Kind Regards.

3 out of 5
Didn’t like that whole of level 8 had a terrible stale food odours for the entire stay.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by Udaya Herath,Assistant Guest Service Manager.

Dear Guest, Thank you for your feedback.Please accept my sincere apologies for the inconvenience you encountered during your stay. Next time please talk to our guest service team, if you are not comfortable with anything with your stay. I am sure my team will be more than happy to assist with any request to make your stay memorable. Thank you for choosing to stay with us, we look forward to welcome you back in the future. Kind Regards, Udaya Herath

4 out of 5
Great address, close to trams and easy walking distance to restaurants/bars. Staff more than helpful , upgrade on arrival . Room spacious , comfortable bed , great lighting in bathroom for applying make up .

Posted by , from LAUNCESTON on 24 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Udaya Herath,Assistant Guest Service Manager.

Dear Sally, Thank you for your review. Glad your stay was most satisfactory and you particularly enjoyed our service and the hotel's ideal location. We look forward to the opportunity of welcoming you back when next you visit Melbourne. Kind regards.

4 out of 5
Had great customer service. Able to leave car and bags early before check-in and then able to check-in later in the day.

Posted by on 23 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you for choosing to stay with us and for sharing your feedback with us.It delights us to read of your compliments for our great customer service. We look forward to welcoming you back. Kind Regards.

5 out of 5
It was nice and clean and the staff were very helpful, Will go back in the future.

Posted by on 22 Feb. 2019

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Comment from Hotel Management

23 Feb. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We look forward to your next visit. Kind Regards.

4 out of 5
Bathroom facilities could be better, i.e.shower pressure.

Posted by on 31 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We look forward to your next visit. Kind Regards.

5 out of 5
It was a lovely clean apartment and the service was excellent.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Udaya Herath,Assistant Guest Service Manager.

Thank you so much for your 5 star review of our hotel.Great to hear you enjoyed the service and our apartment.We look forward to welcoming you back in the future. Sincerely, Udaya Herath

About the Somerset On Elizabeth, Melbourne

Location 250 Elizabeth Street, Melbourne, VIC 3000

Property Features

Somerset On Elizabeth, Melbourne offers its guests a spa tub, a sauna, and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this apartment measures 538 square feet (50 square metres). The family-friendly Somerset On Elizabeth, Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 10 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2003
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.6 km / 14.7 mi)
  • Train station: Spencer Street Station (1.2 km / 0.7 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Somerset On Elizabeth, Melbourne offers 135 forms of air-conditioned accommodation with washers/dryers and DVD players. This accommodation offers separate sitting areas. Televisions come with digital channels. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • In-room dining (limited hours)
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 17 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Rollaway bed fee: AUD 50 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Somerset Elizabeth Melbourne Apartment
  • Somerset Elizabeth Apartment
  • Somerset Elizabeth Melbourne
  • Somerset Elizabeth
  • Somerset On Elizabeth, Melbourne Hotel Melbourne
  • Somerset On Elizabeth Hotel Melbourne

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.