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3.7 out of 5

" Location was excellent. Could have been a few more things left in room. Such as salt to season food. TV was limited to a few channels. " More

By a verified traveller on Mon 12 Apr 2021

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Hotel Description

Quest on Lonsdale puts you in the heart of Melbourne, within steps of popular attractions like Princess Theatre and Comedy Theatre. Highlights at this aparthotel include a conference center, and in-room kitchenettes and free WiFi.

Each apartment is individually furnished and features an LCD TV with cable channels, along with a dining area, a sitting area, and a coffee/tea maker. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Free local calls, a safe, and a hair dryer are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, concierge services, and express check-out. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and multilingual staff. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District aparthotel include Her Majesty's Theatre and Melbourne Central.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 23 Jun. - 24 Jun.

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quest on Lonsdale ratings based on 402 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quest on Lonsdale

Everyone (252) Couples (105) Students (1) Family (31)
2 out of 5
The heating in the room didn't work properly ,thermostat did not work and it was cold

Posted by on 18 May 2021

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1 out of 5
The hotel was really horrible, the rooms smelt like cigarette and musty ness Honestly a creepy vibe, somewhere people would go to get murdered. Checked out before I could put my bags down... also crack heads every where did not feel safe

Posted by on 16 May 2021

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1 out of 5
Perfect location and staff were lovely, however our room was falling apart

Posted by on 25 Apr. 2021

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4 out of 5
Location was excellent. Could have been a few more things left in room. Such as salt to season food. TV was limited to a few channels.

Posted by on 12 Apr. 2021

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4 out of 5

Posted by on 18 Dec. 2020

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3 out of 5
Great location. Tv didn’t work with the remote and the toilet seat was broken.

Posted by , from Mudgee on 8 Feb. 2020

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3 out of 5
We had to change room s in the middle of the night due to a broken shower, annoying with children, but the communication was good. I was surprised at the standard of the cleanliness I expected better for the price.

Posted by on 28 Jan. 2020

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4 out of 5

Posted by on 12 Dec. 2019

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3 out of 5
It was easy to get transport, only 100 metres from train and trams. very close to theatres and eating spots. Room was clean and modern. my only complaints were the view was not good, and the rooms did not have climate control buttons. the staff were helpful and friendly.

Posted by on 24 Nov. 2019

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2 out of 5

Posted by on 10 Nov. 2019

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Property Features

As a guest of Quest on Lonsdale, you'll find multilingual staff, concierge services, and laundry facilities. Event space at this aparthotel measures 753 square feet (70 square meters) and includes a conference center. WiFi is free in public spaces. The business-friendly Quest on Lonsdale also features dry cleaning/laundry services, room service (during limited hours), and express check-out. Parking is available for a fee. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 5 levels
  • 753 sq ft of conference space
  • 70 sq m of conference space
  • Built in 1990
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne Airport (MEL) (22.2 km / 13.8 mi)
  • Train station: Southern Cross Station (2.2 km / 1.4 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest on Lonsdale offers 53 accommodations with safes and coffee/tea makers. These individually furnished accommodations have separate sitting areas. LCD televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 10:00 PM
  • Friday - Saturday: 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Reception hours are 8 AM - 8 PM on Sundays and public holidays

This property's front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 10:00 PM
  • Friday - Saturday: 7:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day
  • Nearby parking fee: AUD 25.00 per day
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Lonsdale
  • Quest Lonsdale Apartment
  • Quest Lonsdale Apartment Melbourne
  • Quest Lonsdale Melbourne
  • Quest On Lonsdale Hotel Melbourne
  • Quest on Lonsdale Melbourne
  • Quest on Lonsdale Aparthotel
  • Quest on Lonsdale Aparthotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.