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4.7 out of 5

"great location and very clean and spacious rooms. Would have been nice to have a full buffet breakfast for the kids as well included in the deal. " More

By a verified traveller on Tue 10 Mar 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Pullman Melbourne on Swanston. You'll be within steps of Bourke Street Mall and within a short 5-minute stroll of Melbourne Central. Highlights at this hotel include a restaurant and in-room free WiFi.

All 204 rooms feature LCD TVs with cable channels, and you can enjoy coffee/tea makers, free newspapers, and in-room massages. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and slippers. Safes, hair dryers, and phones are also available.

The restaurant, Eva's Restaurant & Bar, serves local cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. To-go breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

Premium Executive Room, 1 King Bed, Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Deluxe Room, 1 King Bed, Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Melbourne on Swanston ratings based on 34 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Melbourne on Swanston

Everyone (10) Couples (8) Family (10)
5 out of 5
great location and very clean and spacious rooms. Would have been nice to have a full buffet breakfast for the kids as well included in the deal.

Posted by , from Melbourne on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by AM

Dear Bridge, Thank you for choosing to stay with us and for sharing your review and for mentioning aspects of your stay that you enjoyed. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Provided ghd hair straightener ! Hotel looks and smells great

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by AM

Thank you for your review. I am glad that the inclusion of ghd hair straightener was well received and that you found the hotel looks and smells great. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
We had a lovely room, very comfortable. Would definitely book again. Thank you

Posted by , from Bayside on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Dear Debbie, We are so happy to receive your kind feedback. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
It was unique like a hole in the wall the room was large and comfortable the view was not great but overall a lovely room.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Thank you for your review. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Central, easy access, clean and friendly. Modern rooms.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Thank you for staying with us and for providing feedback. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Very central. Not clearly indicated when returning to hotel.

Posted by , from Maroochydore on 14 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Dear Steph, Thank you for sharing your feedback after staying with us recently. We take your comment on board and we hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Location to the centre of the city was terrific..

Posted by on 16 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by AM

Thank you for your feedback and very pleased to read that you enjoyed our central location. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Location is fabulous! Room is perfect with ample room and nicely renovated

Posted by on 16 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by AM

We love reading feedback such as yours. Thank you and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
The concierge services were really helpful, housekeeping paid attention to detail and the Hotel has a great location. Nothing we didn't like.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by AM

Thank you very much for sharing your recent experience. I will be sure to pass on your compliments to our Concierge and Housekeeping teams. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Staff were friendly and very helpful and the location is excellent.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by AM

Thank you very much for sharing your positive experience. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

About the Pullman Melbourne on Swanston

Location 195 Swanston Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The luxury Pullman Melbourne on Swanston also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of Pullman Melbourne on Swanston was completed in October 2019. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (23.7 km / 14.7 mi)
  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Melbourne on Swanston offers 204 accommodations with minibars and safes. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:30 AM.

Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Executive Club Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pullman Melbourne on Swanston

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Melbourne on Swanston Hotel
  • Pullman Melbourne on Swanston Melbourne
  • Swanston Grand
  • Pullman Melbourne on Swanston Hotel Melbourne
  • Swanston Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.