LCD TVs with cable channels are featured in all 169 soundproofed rooms, and you can enjoy free WiFi, sitting areas, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include slippers and free toiletries, while premium linens invite a good night's rest. Coffee/tea makers, in-room massages, and safes are also available.
The restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Atrium Bar and Lounge is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the health club, spa tub, sauna, and pool loungers. A conference center and a 24-hour business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.
With a stay at this 5-star Melbourne hotel, you'll be 4.1 km (2.5 mi) from SEA LIFE Melbourne and 4.1 km (2.5 mi) from Crown Casino and Entertainment Complex.
27 Feb. 2020 by MT
Thank you for taking the time sharing your recent experience of the Mercure Melbourne Albert Park. I am sorry that your check in experience was not to the standard we would like to provide to our guests, but I do hope you enjoyed the rest of your stay. I value your feedback and hope that we would have the opportunity to better serve you in the near future. Kind regards, Michael Thomas, General Manager
21 Feb. 2020 by ET
Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
21 Feb. 2020 by ET
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
21 Feb. 2020 by ET
Thank you for choosing to stay with us at Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon.
21 Feb. 2020 by ET
Thank you for your review. I am sorry to note your overall experience did not meet up to your expectations. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologise for the lapse in our service standards on this occasion. I have also followed up with our Food & Beverage Manager to ensure the issues you raised are addressed accordingly with his team. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit
As a guest of Pullman Melbourne Albert Park, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Melbourne Albert Park. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
Pullman Melbourne Albert Park offers 169 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Windows Restaurant - Overlooking the golf course and garden, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.
Atrium Bar and Lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered.
Late night fare is available from 24-hour room service.
Special check-in instructions:
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.