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4.4 out of 5

"Very slow checkin - room not ready " More

By a verified traveller on Sat 17 Feb 2024

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Hotel Description

A luxury stay in Melbourne awaits you at Pullman Melbourne Albert Park. Within a 5-minute stroll you'll find Albert Park Lake and Chapel Street within a 20-minute walk. Highlights at this family-friendly hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Mortimer’s is the hotel's own cocktail bar, serving drinks along with dinner and light fare. Enjoy the indoor swimming pool, gym, sauna, and pool loungers. Meeting rooms, a conference center, and a 24-hour business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Melbourne Central Business District hotel include St Kilda Beach and Royal Botanic Gardens.

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$181* Per night/room 26 Mar. - 27 Mar.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite (1 Queen Bed and 1 King Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pullman Melbourne Albert Park ratings based on 551 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Melbourne Albert Park

Everyone (301) Couples (174) Business (3) Family (68)
3 out of 5

Posted by on 18 Feb. 2024

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3 out of 5
Very slow checkin - room not ready

Posted by on 17 Feb. 2024

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4 out of 5

Posted by on 22 Jan. 2024

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3 out of 5
The Pullman is in a lovely area. Very light on staff so always need to wait long times at front desk. Rediculous that I had to pay $45 a night for parking. Bathrooms are dated and old. Rooms need an uplift. Definitely no where near 5 star.

Posted by on 2 Jan. 2024

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4 out of 5

Posted by on 6 Dec. 2023

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4 out of 5
Had COVID so was stuck in room for conference. Room was big enough to not go insane.

Posted by on 23 Oct. 2023

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4 out of 5
Clean

Posted by on 24 Aug. 2023

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1 out of 5
Dirty socks of previous person staying in room under chair/couch, crumbs/dirt on floor, dust all over the cups/cutlery in room. Dust in centre display outside of room, check in process was not smooth asked where to park told drive out there turn left and you’ll see it ok. Charged more then the Wotif price, made a complaint to staff was offered buffet breakfast for 1 day, won’t be using Wotif again as it’s the second accomodation with poor cleaning and poor customer service

Posted by on 24 Aug. 2023

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5 out of 5
The Pullman is a great place to stay for the whole family. Kids love the pool and the gym is fantastic. Rooms are really lovely and the beds in particular are super comfortable. The buffet breakfast is a hit and has lots of options for everyone.

Posted by on 11 Jul. 2023

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4 out of 5
Great location with trams close

Posted by on 8 Jul. 2023

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About the Pullman Melbourne Albert Park

Location 65 Queens Road, Melbourne, VIC 3000

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Dining venue(s)

The following facilities are closed on Sunday and Saturday:

  • Dining venue(s)

Property Features

Pullman Melbourne Albert Park offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Pullman Melbourne Albert Park. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Melbourne hotel.

  • 1 building
  • 169 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (4.6 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Melbourne Albert Park offers 169 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Windows Restaurant - Overlooking the golf course and garden, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Mortimer’s - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pullman Melbourne Albert Park offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 38 for adults and AUD 38 for children
  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 12 (one-way), (from 4 to 14 years old)
  • Covered self parking fee: AUD 25 per day
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Albert
  • Pullman Melbourne Albert Park
  • Pullman Melbourne Park
  • Sebel Albert Park Hotel Melbourne
  • Pullman Melbourne Albert Park Hotel
  • The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
  • The Sebel And Citigate Albert Park Melbourne
  • Pullman Albert Park Hotel
  • Pullman Albert Park
  • Pullman Melbourne Albert Park Hotel
  • Pullman Melbourne Albert Park Melbourne
  • Pullman Melbourne Albert Park Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.