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4.5 out of 5

"Very slow check in. Personable staff,”doing their best.” " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

A luxury stay in Melbourne awaits you at Pullman Melbourne Albert Park. You'll be 2.7 km (1.7 mi) from St Kilda Beach and 2.8 km (1.7 mi) from Royal Botanic Gardens. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant, and an indoor swimming pool.

LCD TVs with cable channels are featured in all 169 soundproofed rooms, and you can enjoy free WiFi, sitting areas, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include slippers and free toiletries, while premium linens invite a good night's rest. Coffee/tea makers, in-room massages, and safes are also available.

The restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Atrium Bar and Lounge is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the health club, spa tub, sauna, and pool loungers. A conference center and a 24-hour business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Melbourne hotel, you'll be 4.1 km (2.5 mi) from SEA LIFE Melbourne and 4.1 km (2.5 mi) from Crown Casino and Entertainment Complex.

Classic Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$147* Per night/room 10 Jul. - 11 Jul.

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Check in After 10pm ONLY- Run of House

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Melbourne Albert Park ratings based on 631 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Melbourne Albert Park

Everyone (324) Couples (241) Business (3) Family (63)
1 out of 5
Room dirty, phone didn’t work, plug to small for bath, not a 5 star flat out being 3 star

Posted by on 4 Jun. 2020

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3 out of 5
Very slow check in. Personable staff,”doing their best.”

Posted by on 21 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by MT

Thank you for taking the time sharing your recent experience of the Mercure Melbourne Albert Park. I am sorry that your check in experience was not to the standard we would like to provide to our guests, but I do hope you enjoyed the rest of your stay. I value your feedback and hope that we would have the opportunity to better serve you in the near future. Kind regards, Michael Thomas, General Manager

1 out of 5
Room very dirty, numerous stains on carpet, unvaccumed, furniture stained and unclean, furniture scratched and dented. Pillows to be slept on dirty and smelly. Ordered meal to room misplaced and forgotten about, was told will be reordered and at room in 25 mins. Meals arrived in 15 minutes and were cold. Black hair in fridge. We have stayed at the Pulman Albert Park in the past and had no complaints about room cleanliness. Staff always courteous and helpful. What a shame we will be staying elsewhere in the future.

Posted by , from Australia on 5 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4 out of 5
instructions on how to exit car park.Desk staff accents can be very hard to interpret..They need training in the skill of checking that their message has been received and comprended properly.

Posted by on 25 Jan. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4 out of 5
Excellent room on level 8, staff courteous and friendly

Posted by on 24 Jan. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for choosing to stay with us at Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon.

1 out of 5
We asked for a refund, so that we could go to a different hotel, as the rooms and condition of the hotel are not what was in the photos, clearly taken 10 years ago. The mini bar was empty, the fridge turned off, and ever time we tried to call room service there was no answer, even after 3-4 attempts. They could have avoided a bad review if they just allowed us to leave when we requested a refund. The most disappointing hotel experience in a very long time.

Posted by on 19 Jan. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for your review. I am sorry to note your overall experience did not meet up to your expectations. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologise for the lapse in our service standards on this occasion. I have also followed up with our Food & Beverage Manager to ensure the issues you raised are addressed accordingly with his team. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit

4 out of 5
The service was wonderful, room was tidy and clean.

Posted by on 13 Dec. 2019

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5 out of 5

Posted by on 26 Nov. 2019

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5 out of 5
I have stayed at Pullman Albert Park quite a few times and are never disappointed. Staff very helpful. Lovely buffet breakfast. Walked around Albert park lake which is just across the road then had a swim in the heated indoor pool and spa. Tram into City just at back door. Love this place and will definitely be back.

Posted by on 24 Nov. 2019

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4 out of 5
We always have a great stay at the pullman. We enjoy the pool, breakfast and being close to all the action in the city.

Posted by on 17 Nov. 2019

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About the Pullman Melbourne Albert Park

Location 65 Queens Road, Melbourne, VIC 3000

Property Features

As a guest of Pullman Melbourne Albert Park, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Melbourne Albert Park. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 9 levels
  • 2 bars or lounges
  • Dining venue
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (29.7 km / 18.4 mi)
  • Train station: Flinders Street Station (4.3 km / 2.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Melbourne Albert Park offers 169 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Windows Restaurant - Overlooking the golf course and garden, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.

Atrium Bar and Lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 12 (one-way), (from 4 to 14 years old)
  • Covered self parking fee: AUD 20 per day
  • Covered valet parking fee: AUD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Albert
  • Pullman Melbourne Albert Park
  • Pullman Melbourne Park
  • Sebel Albert Park Hotel Melbourne
  • Pullman Melbourne Albert Park Hotel
  • The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
  • The Sebel And Citigate Albert Park Melbourne
  • Pullman Albert Park Hotel
  • Pullman Albert Park
  • Pullman Melbourne Albert Park Hotel
  • Pullman Melbourne Albert Park Melbourne
  • Pullman Melbourne Albert Park Hotel Melbourne

You should know

  • Pullman Melbourne Albert Park offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.