4.6 out of 5

"Great hotel over looking the Yarra. Short stroll down the hub bub of Flinders Street to the laneways and shopping or pop over the bridge to Southbank. ... " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Clarion Suites Gateway. Within a short 5-minute stroll, you'll find popular places like SEA LIFE Melbourne and Flinders Lane. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge.

You can enjoy LCD TVs with cable channels, and all 122 rooms feature iPod docks, sitting areas and WiFi. Fridges, microwaves and round-the-clock room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Coffee/tea makers, hairdryers and phones are also available.

The restaurant, William's Bar and Cafe, serves local cuisine and is open for breakfast, lunch and dinner. Business amenities include a conference centre, a 24-hour business centre and a meeting room. Additionally, you'll find WiFi in public areas, a coffee shop/café and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Eureka Tower and Eureka Skydeck 88.

Studio Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$123 per night

Studio Room - River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Suite (Limited Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Suite (Limited Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite - River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Clarion Suites Gateway ratings based on 995 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Clarion Suites Gateway

Everyone (577) Couples (241) Business (9) Family (162)
5 out of 5
I like the positioning of the property and the very friendly service where they make you feel Comfortable .

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite and service. I do hope that you had an opportunity to visit Southbank’s & Southgate’s renowned entertainment precinct, offerings trendy cafés, international restaurants, nightlife and Crown Casino Entertainment Complex. The free city circle tram is on the street corner and Bourke Street Mall presents the best shopping in Melbourne The team at Clarion Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future. Kind Regards Customer Service Team

5 out of 5
Friendly staff and an upgrade was wonderful. Restaurant was great too

Posted by on 18 May 2019

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Comment from Hotel Management

21 May 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne, and for sharing your experience. We are delighted to read that our rooms and service meet your expectations, as well as the complimentary upgrade we offer to our guest when the next best room type is available. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

4 out of 5
Kids enjoyed the view..Would be nice if there was enough sugar packets left in the kitchen for a family..

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic casino nightly fireball show, this is what we like to call a bit of Las Vegas on our door step. We look forward to welcoming you back to Clarion Suites Gateway in the near future. In relation to the sugar packages, the quality of service provided at Clarion Suites Gateway is of the utmost importance to us, and I would like to affirm to you that we will ensure your feedback is addressed diligently. Kind Regards

4 out of 5
Nice and spacious room but a real old school hotel that makes you pay for everything. Gives you a washing machine, but you must pay for the soap type thing. DIdnt tell us checkout time at checkin (had to call reception) , didnt tell us wifi password at check-in (had to call reception). Rooms are abit dated - particularly the bathrooms, phones and the crazy balconies. The hotel as a whole is quite old and not the greatest location but still was a good stay and would stay their again as a reliable back up.

Posted by on 12 May 2019

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Comment from Hotel Management

16 May 2019 by Customer Service Team

Dear Valued Customer, Thank you for staying with us and your review. All hotel information is listed on the site you made your booking and on our site, as we try not to overload guests on check in with to much information after a journey into the city. We did complete our refurbishment program during 2015 and we still have a few years before we contemplate our next fit out. The layout of the bathrooms in some rooms & suites were designed to allow more living space, as most of the time, the living room & bedroom is utilized. However, may I recommend the layout of our One Bedroom Suites with Views, which are much larger and bathrooms very specious for any future stays as a consideration for any future stays. You may wish to view our virtual tour and images of these suites, I am confident you will find the suites very ambient for any occasion. Kind Regards,

5 out of 5
Lovely staff, great pool, spacious room with comfy beds. Close to Southbank.

Posted by on 5 May 2019

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Comment from Hotel Management

7 May 2019 by Customer Service Team

Dear Valued Guest, Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. We look forward to welcoming you back to Clarions Suite Gateway in the near future. Kind Regards

5 out of 5
Love the location, amenities and views. Room was clean and comfortable. Our upgraded room was an absolute surprise and highlight.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne, and for sharing your experience. We are delighted to read that our rooms, amenities and service meet your expectations, as well as the complimentary upgrade we offer to our guest when the next best room type is available. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards

5 out of 5
Staff were very kind and happy to help with any questions.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Customer Service Team

Dear Valued Guest, It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards

4 out of 5
The staff were extra friendly and helpful - availability of parking .Very close to transport options,the casino and galleries; good size rookms with views

Posted by on 20 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic casino nightly fireball show, this is what we like to call a bit of Las Vegas on our door step. We look forward to welcoming you back to Clarion Suites Gateway in the near future. Kind Regards

4 out of 5
Clarion Suites Gateway is in a great and convenient location. We loved staying there. The only thing was the restaurant and bar was not open on a Sunday and the pool was not warm enough. Other than that, we would definitely stay there again. Great Breakfast the next morning too.

Posted by on 17 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Customer Service Team

Dear Valued Guest, Thank you for sharing your valuable and constructive comments, it will allow us to focus on the areas which require immediate improvements. It is regrettable to hear that not all aspects of your stay were enjoyable and we do apologise for any inconvenience or disappointment that you experienced during your recent stay with us. The quality of service provided at Clarion Suites Gateway is of the utmost importance to us, and I would like to affirm to you that we will ensure your feedback is addressed diligently. Kind Regards Customer Service Team

4 out of 5
Lovely hotel. Convenient location. Staff are exceptionally friendly and helpful. The room was clean and fresh feeling. Parking is easy and handy. Room service meals were very tasty (and huge serves!) The kitchen was a little under stocked. - E g there was no tea towel. Although I’m sure if I’d called reception and asked things would have been restocked immediately, as service is very prompt and helpful. I really like this hotel, it is definitely my hotel of choice now for staying in Melbourne CBD.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite and service. I do hope that you had an opportunity to visit Southbank’s & Southgate’s renowned entertainment precinct, offerings trendy cafés, international restaurants, nightlife and Crown Casino Entertainment Complex. The free city circle tram is on the street corner and Bourke Street Mall presents the best shopping in Melbourne The team at Clarion Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future. Kind Regards Customer Service Team

About the Clarion Suites Gateway

Location 1 William Street, Melbourne, VIC 3000

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available. A computer station is on site and WiFi is available in public spaces for a fee. An indoor pool, a terrace, and tour or ticket assistance are also featured at the luxury Clarion Suites Gateway. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 19 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.4 km / 13.9 mi)
  • Train station: Spencer Street Station (0.9 km / 0.6 mi)
  • Metro station: Flagstaff Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Clarion Suites Gateway offers 122 forms of air-conditioned accommodation with iPod docking stations and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 48-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Melbourne hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

  • Sitting area
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

William's Bar and Cafe – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

On public holidays, this property offers limited housekeeping services, and the restaurant is closed for lunch and dinner.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • No cots (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28.50 and AUD 28.50 for adults, and AUD 14.00 and AUD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10.00 per day (rates may vary)
  • Self-parking fee: AUD 27 per day (in/out privileges)
  • Rollaway bed fee: AUD 25.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Suites Gateway Hotel Melbourne
  • Clarion Suites Gateway Hotel
  • Clarion Suites Gateway Melbourne
  • Clarion Suites Gateway
  • Melbourne Clarion
  • Clarion Hotel Melbourne
  • Clarion Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.