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4.5 out of 5

"Great location but a bit noisy " More

By a verified traveller on Tue 30 Jun 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Clarion Suites Gateway. Within just a 10-minute stroll, you'll find SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

LCD TVs with cable channels are featured in all 122 rooms, and you can enjoy iPod docks, sitting areas, and coffee/tea makers. In-room dining is easy with amenities like refrigerators, microwaves, and round-the-clock room service. Nice touches to enhance your stay include free toiletries and premium bedding. Safes, hair dryers, and phones are also available.

The restaurant, William's Bar and Cafe, serves local cuisine and is open for breakfast, lunch, and dinner. Business amenities include a 24-hour business center and a meeting room. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4.5-star Melbourne Central Business District hotel include Crown Casino and Entertainment Complex and Melbourne Central.

Studio Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$147* Per night/room 27 Nov. - 28 Nov.

Studio Room - River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Suite (limited housekeeping)

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite - River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Clarion Suites Gateway ratings based on 368 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Clarion Suites Gateway

Everyone (291) Couples (34) Business (4) Family (31)
4 out of 5
Great location but a bit noisy

Posted by , from melbourne on 30 Jun. 2020

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4 out of 5
Good location close to trams. Easy walking distance to Southbank and shopping areas.

Posted by on 19 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Customer Service Team

Dear Valued Guest, Thank you for your review, it has indeed been our pleasure to take care of you during your recent stay with us, your patronage is appreciated. It is also pleasing to read that you enjoyed our location. We look forward to welcoming you back to Clarion Suites Gateway in the near future. Kind Regards Customer Service Team

5 out of 5
Return guest, excellent service, room was what we needed and will return again

Posted by , from Bendigo on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Customer Service Team

Dear Kate, It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Customer Service Team

Dear Valued Guest, Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. We look forward to welcoming you back to Clarions Suite Gateway in the near future. Kind Regards

5 out of 5
Good location. Reception and room service fantastic. Food great. Bed super comfortable.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Customer Service Team

Dear Valued Guest, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite and service. I do hope that you had an opportunity to visit Southbank’s & Southgate’s renowned entertainment precinct, offerings trendy cafés, international restaurants, nightlife and Crown Casino Entertainment Complex. The free city circle tram is on the street corner and Bourke Street Mall presents the best shopping in Melbourne The team at Clarion Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future. Kind Regards

5 out of 5
Close to everything I needed. Aquarium, Casino and public transport . Cheap parking.

Posted by , from Melbourne on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Customer Service Team

Dear Deb, Thank you for choosing Clarion Suites Gateway, It is pleasing to read that you enjoyed our location, our suite and service. I do hope that you had an opportunity to visit Southbank’s & Southgate’s renowned entertainment precinct, offerings trendy cafés, international restaurants, nightlife and Crown Casino Entertainment Complex. The free city circle tram is on the street corner and Bourke Street Mall presents the best shopping in Melbourne The team at Clarion Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future. Kind Regards

5 out of 5
Car parking is hard to find, not enough parking for hotel guests

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Customer Service Team

Dear Valued Guest, Thank you for sharing your valuable and constructive comments, it will allow us to focus on the areas which require immediate improvements. It is regrettable to hear that not all aspects of your stay were enjoyable and we do apologise for any inconvenience or disappointment that you experienced during your recent stay with us. The quality of service provided at Clarion Suites Gateway is of the utmost importance to us, and I would like to affirm to you that we will ensure your feedback is addressed diligently. Regrettably parking in the building at times does pose a challenge. The building is a refurbishment fit-out, and I believe that no modifications or improvements were introduced in the car park area, therefore, the car park standard and layout is of a vintage design, which would make it very difficult to develop. We look forward to welcoming you back to Clarion Suites Gateway in the near future. Kind Regards

4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Customer Service Team

Dear Valued Guest, Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. We look forward to welcoming you back to Clarions Suite Gateway in the near future. Kind Regards

5 out of 5
Love staying here. The staff, the location etc is excellent.

Posted by on 25 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Customer Service Team

Dear Valued Guest, It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards

5 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Customer Service Team

Dear Valued Guest, Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. We look forward to welcoming you back to Clarions Suite Gateway in the near future. Kind Regards

About the Clarion Suites Gateway

Location 1 William Street, Melbourne, VIC 3000

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. A computer station is on site and WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Clarion Suites Gateway. Parking is available for a fee. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 19 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (22.4 km / 13.9 mi)
  • Train station: Southern Cross Station (0.9 km / 0.6 mi)
  • Metro station: Flagstaff Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Clarion Suites Gateway offers 122 accommodations with iPod docking stations and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. 48-inch LCD televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided.

  • Sitting area
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

William's Bar and Cafe - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

On public holidays, this property offers limited housekeeping services, and the restaurant is closed for lunch and dinner.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 7 and AUD 23.50 for adults, AUD 7 and AUD 14.00 for children (approximately)
  • Fee for wireless Internet in public areas: AUD 0 per stay (rates may vary)
  • Self parking fee: AUD 27 per day (in/out privileges)
  • Late check-out fee: AUD 40 (subject to availability)
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Suites Gateway
  • Clarion Suites Gateway Hotel
  • Clarion Suites Gateway Hotel Melbourne
  • Clarion Suites Gateway Melbourne
  • Melbourne Clarion
  • Clarion Hotel Melbourne
  • Clarion Melbourne
  • Clarion Suites Gateway Hotel
  • Clarion Suites Gateway Melbourne
  • Clarion Suites Gateway Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.