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"Staff are lovely and the rooms are nice and fancy " More

By a verified traveller on Tue 10 Mar 2020

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Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$81* Per night/room 5 Aug. - 6 Aug.

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

CitiClub Hotel Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Bourke Street Mall and Melbourne Central. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 71 rooms feature sitting areas, digital TV, and free newspapers. In-room dining is easy with amenities like refrigerators and room service. Additionally, free local calls, safes, and hair dryers are available.

The restaurant, Lanai Restaurant, serves local cuisine and is open for lunch and dinner. Lanai Bar is the hotel's own Champagne bar. 5382 square feet (500 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a nightclub, free WiFi in public areas, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 7:00 AM and noon and on weekends between 10:00 AM and noon. There's also the convenience of self parking.

Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and Melbourne Convention and Exhibition Centre.

CitiClub Hotel Melbourne ratings based on 402 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for CitiClub Hotel Melbourne

Everyone (334) Couples (18) Family (22) Other (1)
5 out of 5
Staff are lovely and the rooms are nice and fancy

Posted by , from Launceston on 10 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Reception

Thank you for sharing your 5 out of 5 review. We look forward to your next visit. We are so glad to hear that you found our hotel a good place to stay and that you enjoyed the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future.

2 out of 5
The sheets were dirty when we arrived. Had to pay a lot for car parking PLUS couldn’t just leave and come back without having to pay another $25. The whole floor level and room was really dated. night club right next door that played music till early hours of the morning.

Posted by , from Brisbane on 10 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Reception

Thank you so much for taking the time to review our Hotel. It's always great to receive positive or negative feedback from guests. In regards to night club noise all rooms are advertised with the “Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on weekend and public holiday eves. Midweek private functions may also affect noise levels. Please choose carefully as there will be no refunds or further discounts” notice. We thank you for comments and we will endeavour provide better service.

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Reception

We are absolutely thrilled to receive feedback such as yours. Thank you and I look forward to see you again for another comfortable stay.

5 out of 5
Extremely central. Fantastic room, very friendly and helpful staff who always greeted me warmly during my stay. Would recommend and stay again.

Posted by , from Adelaide on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Citiclub hotel

Thank you for taking the time and effort in writing us a positive review. We are extremely grateful.

5 out of 5
Location and price was very good. Staff was friendly and helpful. Now I just need to get to 50 words

Posted by on 21 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Citiclub Hotel

Thank you for sharing your 5 out of 5 review. We look forward to your next visit. We are so glad to hear that you found our hotel a good place to stay and that you enjoyed the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future.

5 out of 5
The property is accessible to all stores. I’m just surprised that there’s no complimentary bottled water.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Reception

We are absolutely thrilled to receive feedback such as yours. Thank you and I look forward to see you again for another comfortable stay.

3 out of 5
Very loud late into the night due to the event downstairs

Posted by on 2 Feb. 2020

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Comment from Hotel Management

2 Feb. 2020 by Reception

Thank you so much for taking the time to review our Hotel. It's always great to receive positive or negative feedback from guests. In regards to night club noise all rooms are advertised with the “Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on weekend and public holiday eves. Midweek private functions may also affect noise levels. Please choose carefully as there will be no refunds or further discounts” notice. We thank you for comments and we will endeavour provide better service.

3 out of 5
Reception staff were lovely and welcoming. Restaurant was fantastic. Power outlets in room were faulty and falling out of the wall. Fridge leaked. Carpets appalling. Too far away from the things we like in Melbourne.

Posted by , from Rockhampton on 23 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Reception

Thank you for your review, we are constantly looking at improving the quality, service and value of our offering, and your feedback does help to highlight some areas that require further attention. We will certainly take this back to the team, investigate, and action areas we believe we can improve on. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon.

3 out of 5
Good location in city, easy transport. Outdated carpets and painting. Basin in bathroom was cracked.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Reception

Thank you for sharing your experience. I apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay and for the inconveniences experienced. We hope that we can still look forward to welcoming you back in the future.

5 out of 5
Reception were full of smiles and extremely pleasant.asked all the correct questions

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by CitiClub Hotel

Thank you for choosing to stay with CitiClub Hotel. We are delighted to see you had an enjoyable stay. Your kind praises for our Guest Services team will be shared with the team, they will be so pleased to hear. A warm welcome awaits your next stay.

About the CitiClub Hotel Melbourne

Location 113 Queen Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A nightclub, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly CitiClub Hotel Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 71 guestrooms or units
  • 2 bars or lounges
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Dining venue
  • Nightclub
  • Coffee shop
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (23.5 km / 14.6 mi)
  • Train station: Southern Cross Station (1 km / 0.6 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

CitiClub Hotel Melbourne offers 71 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to noon and on weekends from 10:00 AM to noon.

Lanai Bar - Onsite Champagne bar. Happy hour is offered.

Lanai Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on weekends and public holiday eves. Midweek private functions may also affect noise levels.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

The front desk at this property is open daily from 6:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 18 for adults and AUD 18 for children (approximately)
  • Self parking fee: AUD 25 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CitiClub Hotel Melbourne Hotel
  • Citiclub Hotel
  • Citiclub Hotel Melbourne
  • Citiclub Melbourne
  • CitiClub Hotel Melbourne Melbourne
  • CitiClub Hotel Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.