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 Melbourne •1 Room
 Melbourne • 1 Room
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CitiClub Hotel Melbourne

3.5-star property
113 Queen Street, Melbourne, VIC 1800 796 370
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3.5 out of 5
See all 388 wotif Reviews

"Staff were friendly and place was very clean " More

By a verified traveller on Mon 15 Aug 2022

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Hotel Description

CitiClub Hotel Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Bourke Street Mall and Melbourne Central. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

The restaurant, Lanai Restaurant, serves local cuisine and is open for lunch and dinner. Lanai Bar is the hotel's own Champagne bar. 5382 square feet (500 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a nightclub, free WiFi in public areas, and a coffee shop/cafe. There's also the convenience of self parking.

Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and Melbourne Convention and Exhibition Centre.

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$114* Per night/room 21 Aug. - 22 Aug.

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

CitiClub Hotel Melbourne ratings based on 388 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for CitiClub Hotel Melbourne

Everyone (313) Couples (20) Family (23) Other (1)
5 out of 5
Staff were friendly and place was very clean

Posted by on 15 Aug. 2022

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4 out of 5
Really enjoyed the location and convenient stay, kind staff and room was great

Posted by on 11 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by CitiClub Hotel

Hi Alice, Thank you for choosing to stay with CitiClub Hotel. We are delighted to see you had an enjoyable stay. Your kind praises for our Guest Services team will be shared with the team, they will be so pleased to hear. A warm welcome awaits your next stay.

4 out of 5
convenient location to transport and value for money. great friendly staff

Posted by on 30 Jun. 2022

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Comment from Hotel Management

4 Jul. 2022 by CitiClub Hotel

Hi Andrea, Thank you for choosing to stay with CitiClub Hotel. We are delighted to see you had an enjoyable stay. Your kind praises for our Guest Services team will be shared with the team, they will be so pleased to hear. A warm welcome awaits your next stay.

4 out of 5
Don’t stay here if you’re a light sleeper. There is a nightclub next door, the music and vibrations are LOUD but they don’t tell you about until check in. Otherwise I was happy with everything else lol Service staff were great to deal with as well.

Posted by on 26 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by CitiClub Hotel

Hi Christie, Thank you for sharing your experience. We apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay and for the inconveniences experienced. We hope that we can still look forward to welcoming you back in the future.

4 out of 5
The price/quality of room

Posted by on 14 Jun. 2022

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Comment from Hotel Management

16 Jun. 2022 by Citi Club Hotel

Hi Jo, Thank you for choosing to stay with CitiClub Hotel. We are delighted to see you had an enjoyable stay. A warm welcome awaits your next stay.

4 out of 5
We were aware that there was a nighclub on the premises but you assume there is sound proofing and other measures to minimise the issue. No, in fact part of the night club is outside so the sound bleeds. Despite being on the top floor, the sound was still very loud (being offered earplugs upon check in was not a good sign). We eventually got to sleep but now that we know, we probbably wouldn't make this hotel our first choice on a weekend. Otherwise the room was comfortable and clean, check in staff were very friendly and efficient.

Posted by on 14 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by Citi Club Hotel

Hi Camille, Thank you for your time to write this review. We apologize for this bad experience. Your remarks are well noted and we personally will make every effort to remove all shortcomings as soon as possible. We will try next time to be more than expected.

3 out of 5
Great value for money. All available amenities. Functional and room size good.

Posted by on 15 May 2022

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Comment from Hotel Management

16 May 2022 by VM

Good Afternoon Andrea, Thank you for the good review. It means a lot for our hotel. Kind regards, Citi Club Hotel

4 out of 5

Posted by on 23 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by CitiClub Hotel

Thank you for taking the time to review our hotel. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future.

4 out of 5
Location was excellent, staff friendly and helpful, parking validation is a bit of a hassle, had to pay $75 on checkout morning to get out post validation ( should’ve been $25) had little Time to go back to reception and address

Posted by on 13 Apr. 2022

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Comment from Hotel Management

13 Apr. 2022 by CitiClub Hotel

Thank you for the review and recommendation of our property and services. Your kind praises for our Guest Services team will be shared with the team, they will be so pleased to hear. We are sorry to hear you had to pay $75 for car park. The carpark is not associated with the hotel, the tickets have to be validated at Hotel Reception before paying to able to get the special rate for hotel guests which is $25 per 24 hours with 1 time entry. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future.

1 out of 5

Posted by on 5 Apr. 2022

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About the CitiClub Hotel Melbourne

Location 113 Queen Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A nightclub, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly CitiClub Hotel Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 71 guestrooms or units
  • 2 bars or lounges
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Nightclub
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1 km / 0.6 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

CitiClub Hotel Melbourne offers 71 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Lanai Bar - Onsite Champagne bar. Happy hour is offered.

Lanai Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 8:00 PM. The check-in location differs from the property location. To check in, go to 410, Little Collins Street, Melbourne 3000 VIC To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on weekends and public holiday eves. Midweek private functions may also affect noise levels.

The front desk at this property is open daily from 6:30 AM - 8:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to 410, Little Collins Street, Melbourne 3000 VIC
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Debit cards
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CitiClub Hotel Melbourne Hotel
  • Citiclub Hotel
  • Citiclub Hotel Melbourne
  • Citiclub Melbourne
  • CitiClub Hotel Melbourne Melbourne
  • CitiClub Hotel Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.