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4.4 out of 5

"Comfy bed, quite sleep, clean and tidy also shops across the road and take away " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

At Ballina Byron Islander Resort and Conference Centre you'll be within just a 15-minute stroll of Big Prawn and Richmond River Nature Reserve. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, The Terrace Restaurant, serves local cuisine and is open for breakfast and dinner. At the motel's own lounge bar or poolside bar, you can enjoy a drink. 1292 square feet (120 square meters) of event facilities include 3 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of free RV/bus/truck parking.

With a stay at this 4-star West Ballina motel, you'll be 2.4 km (1.5 mi) from Saunders Oval and 3 km (1.8 mi) from Ballina Fair Shopping Centre.

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$160* Per night/room 4 Apr. - 5 Apr.

Premium King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Twin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Queen Spa

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Ballina Byron Islander Resort and Conference Centre ratings based on 285 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ballina Byron Islander Resort and Conference Centre

Everyone (126) Couples (100) Family (59)
5 out of 5
Comfy bed, quite sleep, clean and tidy also shops across the road and take away

Posted by , from MAYFIELD EAST on 24 Mar. 2024

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4 out of 5
Well presented and everything was in close proximity.

Posted by on 24 Mar. 2024

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3 out of 5
The cinema vibrated the entire room and was deafening that went on til 01.00am. After that the patrons collected noisily down stairs finally fell asleep at 03.00am air conditioner was cold did not know where controls were. The cinema was the worst could not even hear tv. Maybe it was a bad night to have stayed not sure if a nightly occurance

Posted by on 18 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Dianne

Afternoon Carmel. I think you got your accommodation mixed up. We do not have a cinema and we do not have stairs, all our 40 rooms are ground floor rooms situated in 2 1/2 acres of tropical gardens.

5 out of 5
.

Posted by on 24 Jan. 2024

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2 out of 5
Spa room very disappointing for cost. Had to ask for crockery, not enough space to make coffee etc Had to use bathroom bench which was big. Only shower was over the spa tub

Posted by on 4 Jan. 2024

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Comment from Hotel Management

10 Jan. 2024 by Dianne

Afternoon Maisie. I am sorry your stay was not up to your expectations. We do not leave crockery and cutlery in any of our rooms as we want guests to be comfortable knowing that they are eating off and with items that have been sanitised in our commercial kitchen. These items are replaced as needed. All our rooms have photos accompanying the room selection on the booking website which show the layout, facilities etc in the hope that guests have a realistic expectation when they book a certain room type and not be disappointed.

4 out of 5
Staff were friendly & courteous. Queen spa Room & spa was a little small for 2 people. We just squeezed in. Aircon was too small for the room & struggled to put it on a comfortable temperature. Foxtel didn’t work. Clean. Central Mini bar was only available during reception hours. Overall a pleasant stay despite shortcomings.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Vic

Hi Jennifer,Thank you for your feedback as we are always stiving to improve. I hope you will come and visit us again.

1 out of 5
we arrived a bit late night and next doors was made noise, door was opened and kids were talking all nights and watching TV and high volume. also knocking door and slum doors so many time. we couldn't sleep at all. also room wasnt cleaned enough, floors was dirty and we saw 3cockroches in the room that night. there was only 2left tissue paper in the box. we just wanted to say so disappointed it. they don't think about guests at all, feel so sorry for them.

Posted by on 16 Nov. 2023

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Comment from Hotel Management

2 Jan. 2024 by man

Hi Shigeki,Thank you for your feedback as we are always stiving to improve. If you had let reception know, we would has spoken to the noisy neighbours. Is a shame some people have no consideration for others. I hope despite this, we may get a chance to see you stay again.

4 out of 5
This motel is about as good as a motel can get. Everything was spot on . The room was spacious and nicely decorated and had everything we needed. We enjoyed our stay here. The only negatives are that we found the bed too soft and it’s 3km to town (wasn’t a problem for us though).

Posted by on 24 Oct. 2023

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5 out of 5

Posted by on 22 Oct. 2023

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Comment from Hotel Management

2 Jan. 2024 by Vic

Hi Henry,Thank you for your feedback. We will look forward to you visiting us again.

4 out of 5
Enjoyed having a restaurant on site of good quality. Surprised there is no desk help in the mornings.

Posted by on 22 Oct. 2023

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About the Ballina Byron Islander Resort and Conference Centre

Location 1 Ronan Place, West Ballina, NSW 2478

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and 3 meeting rooms. WiFi is free in public spaces. Event space at this motel measures 1292 square feet (120 square meters) and includes a conference center. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Ballina Byron Islander Resort and Conference Centre. Self parking is free. Smoking is allowed in designated areas at this 4-star Ballina motel.

  • 1 floor
  • 40 guestrooms or units
  • 5 buildings
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ballina Byron Islander Resort and Conference Centre offers 40 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:00 AM.

The Terrace Restaurant - This poolside restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 16
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 2:00 PM - 6:00 PM
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 2:00 PM - 6:00 PM
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-out is available.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5.50–40.00 for adults, and AUD 5.50–40.00 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballina Island
  • Ballina Island Motor Inn
  • Ballina Motor Inn
  • Ballina Byron Islander Resort
  • Byron Islander Resort
  • Ballina Byron Islander
  • Byron Islander
  • Best Western Ballina Island Motor Inn
  • Ballina Byron Islander Resort and Conference Centre Motel
  • Ballina Byron Islander Resort and Conference Centre West Ballina

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.