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4.2 out of 5

"Home close to the wws and Harbour ,The children in the harbour can play " More

By a verified traveller on Thu 12 Jul 2018

Hotel Description

Oaks Lure puts you in the heart of Nelson Bay, within a 20-minute stroll of popular places like Dutchies Beach and Tomaree National Park. Highlights at this property include an outdoor swimming pool and free self parking.

You can enjoy a TV with a DVD player, and each apartment features WiFi, a hairdryer, and a phone. A microwave, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.

This smoke-free apartment offers a garden, barbecues, and tour/ticket assistance. Other amenities include WiFi in public areas, a kids' swimming pool, and laundry facilities.

Sights within a 10-minute walk of this 4-star Nelson Bay property include Myall Lakes National Park and d'Albora Marinas Nelson Bay.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$121 per night

One Bedroom Bay View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Premier – Split level – Internal Staircase (Bedrooms on separate levels)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count room.options.bedSize.TrundleBed.Singular Maximum Occupancy 3 Max

Apartment, 2 Bedrooms – Split level – Internal Staircase (Bedrooms on separate levels)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Bay View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Oaks Lure ratings based on 419 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Lure

Everyone (168) Couples (143) Business (1) Family (108)
5 out of 5
Underground parking was great! Check in was nice and easy. Staff friendly.

Posted by on 21 Apr. 2019

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1 out of 5
Room 216 should come with a warning sign. The room is located above the entrance to the parking underneath the building - noisy every time it opens and shuts; there's a door through to 215 - light comes in and I now know my neighbour loves to watch tv till well after 10pm and then again before 6am. It makes for a terrible night's rest. There was a used Band Aid on the floor, next to the bed, which was a bit extra, that I didn't need, though the place at least smelled like bleach, so I'm certain a cleaner did go there before I checked in. Reception could not be less interested in my feedback, sadly and was more than happy for me to provide feedback on Google. Won't be returning there in a hurry...

Posted by on 12 Apr. 2019

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3 out of 5

Posted by on 28 Mar. 2019

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5 out of 5
Good location for eating and sightseeing. Spacious accomodation Kindness staff.

Posted by on 6 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Oaks Lure

I appreciate the time you have taken to provide your feedback. I was pleased to read that you were happy with the room and found the team to be friendly. I was also pleased to read that you enjoyed the location of the hotel Thank you again for taking the time to provide us feedback and we hope to see you again

4 out of 5
Good size rooms however require more cleaning in some areas. Provide car park. We liked it.

Posted by on 23 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by Hotel Manager

Thank you for taking the time to provide us with such valuable feedback. We will ensure this is shared with our housekeeping team as we consistently strive to improve.

5 out of 5
Location to the ocean, shops and cafes very good with an easy walk to all. Very friendly staff and excellent amenities.

Posted by on 11 Feb. 2019

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Comment from Hotel Management

22 Feb. 2019 by Oaks Lure

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

5 out of 5

Posted by on 31 Jan. 2019

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3 out of 5
Great location. Room service didn’t come in to service room regularly

Posted by on 23 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Oaks Lure

I appreciate the time you have taken to provide your feedback. I am sorry that were unable to meet your service requirements, we are a self-contained apartment and provide a mid-stay clean for stay of 8 nights and over. Thank you again for taking the time to provide us feedback and we hope to see you again

4 out of 5
The property was nice however they forgot to provide shampoo and conditioner and when I go down the reception the office was close. Besides that I would say a pleasant stay

Posted by on 25 Dec. 2018

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Comment from Hotel Management

25 Dec. 2018 by Oaks Lure

Thank you for choosing to stay at the Oaks Lure. I am sorry that your experience was such that it prompted you to write a poor review. I assure you that we take this very seriously and myself and the team are disappointed that in this instance we were not able to deliver the exemplary service for which we pride ourselves on. I have discussed your comments with our housekeeping manager, and we are in the process of delivering further training to the housekeepers that cleaned your room to ensure that this is not repeated in the future. Thank you again for taking the time to raise your concerns with us & I am truly sorry that you did not have an exceptional experience.

5 out of 5
Was nice place and good location. Kindness staff. Also, the place was cleaness.

Posted by on 19 Dec. 2018

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Comment from Hotel Management

23 Dec. 2018 by Oaks Lure

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

Property Features

Oaks Lure offers its guests an outdoor pool and a kid's pool. Public spaces have WiFi and wired Internet for a fee. Tour or ticket assistance, a BBQ, and a garden are also featured at Oaks Lure. Free self parking is available. This 4-star Nelson Bay apartment is smoke free.

  • 1 building
  • 53 guestrooms or units
  • Self-service laundry
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (33.9 km / 21.1 mi)
  • Parking: Free self parking

Room Amenities

Oaks Lure offers 53 forms of air-conditioned accommodation with DVD players and a hairdryer. In-room wireless Internet access is available for a surcharge. Bathrooms include a shower and complimentary toiletries. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a weekly basis.

  • Television
  • DVD player
  • Microwave
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Guests must present a valid credit card at check-in to pay the refundable deposit of AUD 150. Cash will not be accepted. Please note this property charges a fixed percentage fee on credit and debit card transactions. For details, please contact the hotel using the number provided in the booking confirmation.

All apartment rooms are accessible by internal staircase on entry. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.0 per hour (rates may vary)
  • Fee for wired Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Lure Apartment Nelson Bay
  • Oaks Lure Apartment
  • Oaks Lure Nelson Bay
  • Oaks Lure
  • Oaks Lure Nelson Bay, Port Stephens
  • Oaks Lure Hotel Nelson Bay

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.